Visitor Information Specialist

Minimum Qualifications

Graduation from high school or equivalent and one year of general office and/or customer service experience; or any equivalent combination of related training and experience. Applicants within six months of meeting the minimum education/experience requirement may be considered for trainee status.Successful completion of all applicable background checks pre-hire and ongoing are required. Position Summary

This is routine administrative support work providing visitor information, public relations and customer service for Alachua County Tourist Development.
 
An employee assigned to this classification greets and assists visitors and travelers regarding driving directions, lodging transportation, restaurants, landmarks, recreation, geography, history and things to do while in the Alachua County area.
 
Work is performed under the direction of a higher-level supervisor and is reviewed through conferences, reports and observation of results obtained.Examples of Duties

This is an emergency essential classification. Upon declaration of a disaster and/or emergency, all employees in this classification are required to work.
 
Exudes a positive customer service focus.

Advocates building organizational culture through aligning decisions with core values including:  integrity, honesty, respect, diversity, innovation, accountability and communication.

Greets visitors and travelers at the Gainesville Regional Airport, the Visit Gainesville, Alachua County, FL office, or other assigned locations, in a professional and welcoming manner; provides excellent customer service ensuring that visitors are assisted promptly and professionally.
 
Provides printed materials, internet resources and answers visitor questions; offers information regarding Alachua County history, restaurants, lodging, landmarks, and things to do while in the area.
 
Maintains organization, cleanliness and inventory of printed informational and promotional materials available for visitors and travelers at the visitor information station.
 
Collects information in a professional and welcoming manner regarding visitor's length of stay, where they are visiting from, reason for their visit, where they are staying, etc.
 
Promotes growth of local businesses through enthusiastically sharing accurate information and referrals to visitors regarding attractions, shopping, accommodations and events that will encourage repeat visits.
 
Attends meetings and trade shows, as required. 

Serves as backup office help as required.

Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency.
 
NOTE: These examples are intended only as illustrations of the various types of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to this position.
 
KNOWLEDGE, SKILLS AND ABILITIES
 
Knowledge of current tourist development program practices and principles.
 
Knowledge of Alachua County geography, attractions, businesses, lodging, accommodations, restaurants, recreation and events.
 
Knowledge of modern office practices and procedures; business English/vocabulary, grammar, punctuation, spelling and mathematics.
 
Skill in the operation and use of a personal computer including database software; calculator; telephone; copy machine; and fax machine.
 
Skill  in dealing tactfully and  courteously with callers and  visitors. Ability to understand and follow oral and written instructions.

Ability to establish and maintain effective working relationships with employees, supervisors, government agencies and the general public.
 
Ability to respond effectively to inquiries and/or complaints.
 
Ability to analyze emergency situations quickly and accurately and respond with an appropriate course of action.
 
Ability to compile and maintain accurate records pertaining to tourism.
 
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
While performing the duties of this job, the employee is regularly required to sit, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel, and reach with hands and arms. The employee is occasionally required to stand, walk, and stoop, kneel, or crouch.
 
The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, and the ability to adjust focus.
 
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
The noise level in the work environment is usually moderate.

There are no benefits associated with this classification.

$18.25 Hourly