The Cascade PBS’s mission is to inform and inspire our community to make the world a better place.
Our vision is to be the most essential and relevant media organization in the region.
The Media Asset Management (MAM) Program Manager will steward, evolve, and deliver media asset management initiatives in support of our public media mission. This role leads organization-wide programs that ensure our content is well-managed, accessible, preserved, and usable by teams across the organization today and into the future.
Salary range : $82,441-$93,158
Location: Seattle, WA
Duration: This position has an end date of June 30, 2027
Hybrid schedule available
Cascade PBS offers competitive benefits to team members working 20 hours or more a week. Benefits include:
11 paid holidays
1 personal holiday
21 of Paid Time Off (PTO) to start
Half-day Fridays during Summer
Company-matched 401(k) Retirement Plan that is fully vested immediately
Employer paid ORCA card
Employee Assistance Program (EAP)
Medical
Dental
Vision
KEY RESPONSIBILITIES/DUTIES
Lead the planning and delivery of organization level MAM/DAM programs, from discovery through implementation and adoption
Translate organizational goals and user needs into clear, actionable program plans with defined timelines and outcomes
Deliver programs reliably on deadline, managing scope, risks, and dependencies with care and transparency
Coordinate multiple workstreams and priorities while maintaining focus on mission impact and sustainability
Act as a knowledgeable partner on media systems, workflows, and asset lifecycles
Collaborate with engineering, operations, and vendor partners to ensure systems align with real world media practices
Document and improve media workflows, with attention to usability, consistency, and long-term value
Support the responsible stewardship of media assets, including considerations of access, preservation, and reuse
Build respectful, trust based relationships across editorial, production, technology, fundraising, and operations teams
Facilitate conversations that surface needs, constraints, and shared solutions
Communicate clearly and accessibly with both technical and non-technical stakeholders
Provide thoughtful support to internal clients, balancing responsiveness with realistic delivery commitments
Maintain thorough and well organized documentation, including program plans, requirements, decisions, risks, and assumptions
Anticipate challenges early and work collaboratively to resolve them
Support training, change management, and adoption efforts to help teams succeed with new tools and workflows
Collaborate with other team members to foster a positive and productive culture and contribute toward the overall growth of the Cascade PBS.
Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
REQUIRED SKILLS/ABILITIES
Demonstrated experience managing organization wide programs
Working knowledge of media systems (e.g., MAM, DAM, broadcast, post production, streaming, or related environments)
Prior experience working with a Media Asset Management (MAM) or Digital Asset Management (DAM) system
Working knowledge of Adobe Premiere Pro and non-linear editing (NLE) workflows, including how media is organized, edited, and exported within production environments preferred
Strong ability to deliver projects on time with precision and consistency
A high level of attention to detail to all deliverables, recognizing the downstream impact on teams and content
Excellent communication and facilitation skills, with a collaborative and service oriented mindset
Familiarity with metadata practices, content lifecycles, and rights or usage considerations
EDUCATION AND EXPERIENCE
At least 3+ years of experience in program or project management, delivering complex, cross functional initiatives
Experience implementing, migrating, or significantly impacting a MAM/DAM platform
Experience in public media, education, cultural institutions, or mission driven organizations preferred
Comfort working in environments with limited resources and high expectations for transparency and accountability with a wide range of roles, from technical teams to content creators and program leaders
PHYSICAL REQUIREMENTS
Ability to view data on a computer screen for long periods of time.
Ability to type on a keyboard for long periods of time.
Ability to sit or stand for extended periods.
The hiring process for this role will include a phone screen and a virtual or in-person panel interview. In some instances, additional panel interviews may take place. If you need reasonable accommodation during the job application or interview process, please contact us at jobs@cascadepbs.org .
Full Time
The Cascade PBS’s mission is to inform and inspire our community to make the world a better place.
Our vision is to be the most essential and relevant media organization in the region.
The Media Asset Management (MAM) Program Manager will steward, evolve, and deliver media asset management initiatives in support of our public media mission. This role leads organization-wide programs that ensure our content is well-managed, accessible, preserved, and usable by teams across the organization today and into the future.
Salary range : $82,441-$93,158
Location: Seattle, WA
Duration: This position has an end date of June 30, 2027
Hybrid schedule available
Cascade PBS offers competitive benefits to team members working 20 hours or more a week. Benefits include:
11 paid holidays
1 personal holiday
21 of Paid Time Off (PTO) to start
Half-day Fridays during Summer
Company-matched 401(k) Retirement Plan that is fully vested immediately
Employer paid ORCA card
Employee Assistance Program (EAP)
Medical
Dental
Vision
KEY RESPONSIBILITIES/DUTIES
Lead the planning and delivery of organization level MAM/DAM programs, from discovery through implementation and adoption
Translate organizational goals and user needs into clear, actionable program plans with defined timelines and outcomes
Deliver programs reliably on deadline, managing scope, risks, and dependencies with care and transparency
Coordinate multiple workstreams and priorities while maintaining focus on mission impact and sustainability
Act as a knowledgeable partner on media systems, workflows, and asset lifecycles
Collaborate with engineering, operations, and vendor partners to ensure systems align with real world media practices
Document and improve media workflows, with attention to usability, consistency, and long-term value
Support the responsible stewardship of media assets, including considerations of access, preservation, and reuse
Build respectful, trust based relationships across editorial, production, technology, fundraising, and operations teams
Facilitate conversations that surface needs, constraints, and shared solutions
Communicate clearly and accessibly with both technical and non-technical stakeholders
Provide thoughtful support to internal clients, balancing responsiveness with realistic delivery commitments
Maintain thorough and well organized documentation, including program plans, requirements, decisions, risks, and assumptions
Anticipate challenges early and work collaboratively to resolve them
Support training, change management, and adoption efforts to help teams succeed with new tools and workflows
Collaborate with other team members to foster a positive and productive culture and contribute toward the overall growth of the Cascade PBS.
Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
REQUIRED SKILLS/ABILITIES
Demonstrated experience managing organization wide programs
Working knowledge of media systems (e.g., MAM, DAM, broadcast, post production, streaming, or related environments)
Prior experience working with a Media Asset Management (MAM) or Digital Asset Management (DAM) system
Working knowledge of Adobe Premiere Pro and non-linear editing (NLE) workflows, including how media is organized, edited, and exported within production environments preferred
Strong ability to deliver projects on time with precision and consistency
A high level of attention to detail to all deliverables, recognizing the downstream impact on teams and content
Excellent communication and facilitation skills, with a collaborative and service oriented mindset
Familiarity with metadata practices, content lifecycles, and rights or usage considerations
EDUCATION AND EXPERIENCE
At least 3+ years of experience in program or project management, delivering complex, cross functional initiatives
Experience implementing, migrating, or significantly impacting a MAM/DAM platform
Experience in public media, education, cultural institutions, or mission driven organizations preferred
Comfort working in environments with limited resources and high expectations for transparency and accountability with a wide range of roles, from technical teams to content creators and program leaders
PHYSICAL REQUIREMENTS
Ability to view data on a computer screen for long periods of time.
Ability to type on a keyboard for long periods of time.
Ability to sit or stand for extended periods.
The hiring process for this role will include a phone screen and a virtual or in-person panel interview. In some instances, additional panel interviews may take place. If you need reasonable accommodation during the job application or interview process, please contact us at jobs@cascadepbs.org .
University of California, Berkeley
Berkeley, CA, USA
Director of Operations & Strategy (0547) Job 86744 - Terner Center / College of Environmental Desig About Berkeley
At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.
As a world-leading institution, Berkeley is known for its academic and research excellence, public mission, diverse student body, and commitment to equity and social justice. Since our founding in 1868, we have driven innovation, creating global intellectual, economic and social value.
We are looking for applicants who reflect California's diversity and want to be part of an inclusive, equity-focused community that views education as a matter of social justice. Please consider whether your values align with our https://chancellor.berkeley.edu/guiding-values-and-principles, https://diversity.berkeley.edu/principles-community, and https://strategicplan.berkeley.edu/.
At UC Berkeley, we believe that learning is a fundamental part of working, and provide space for https://www.youtube.com/watch?v=KEjdp4CRjgg&t=3s (staff organizations). Our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our full-time staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities. Find out more about how you can https://hr.berkeley.edu/grow at UC Berkeley. Departmental Overview
The Terner Center formulates bold strategies to house families from all walks of life in vibrant, sustainable, and affordable homes and communities. Established in 2015, the Terner Center has quickly become a leading voice in identifying, developing, and advancing innovative public and private sector solutions to achieve broader housing affordability for American communities. The Terner Center is named after Don Terner, a housing pioneer whose ambitious, "no limits" spirit lives on in the ethos and approach to our work.
The Terner Center is focused on identifying ambitious, yet pragmatic solutions to today's most pressing housing challenges, supported by rigorous, action-oriented research. Our success is measured in part by the extent to which our ideas, research, and solutions influence dialogue, decision-making, and practice among policymakers and private sector leaders.
The Terner Center pursues ideas that can help expand the supply of housing and lower the cost of production; increase access to homes and opportunity-rich communities for people across the income spectrum; align housing and climate change priorities; and improve the outcomes of major housing policies and programs through rigorous impact assessment.
This position exists to manage the operations and strategic direction of the Terner Center for Housing Innovation. Under the supervision of the Managing Director, and in collaboration with the Research and Policy Director, the Director of Operations and Strategy oversees fundraising, HR, operations, strategic planning, financial management, and communications needed to advance high-impact housing research and policy engagement. Application Review Date
The First Review Date for this job is: June 22, 2026 Responsibilities
25%
• Provides leadership, direction, and managerial oversight to subordinates. • Offers direct leadership, direction, and managerial oversight to 3-4 career subordinates and several work-study students. • Provides operations, HR support, and coordination for the entire organization, including mentorship to other research staff.
20%
• Directs and guides subordinates in interactions with leadership groups, systemic initiatives, individual leaders, departments, and committees across the organization in the endeavor to achieve organizational improvement. • Oversees the use of key accountability tools (financial dashboard, time tracking system, and research paper pipeline) to ensure subordinates' effectiveness. • Manages critical external relationships, including those with University Finance and HR staff, fundraising, and communications. • Guides the Fund Development staff to ensure strategic alignment between Terner goals and University goals.
15%
• Consults with leaders organization-wide to enhance organizational strengths and address system challenges to improve organizational effectiveness. • Works laterally and vertically across the organization to enhance strengths and resolve systemic challenges through strategic planning and the implementation of key operational systems. • Designs, owns, and maintains core cross-organizational systems, including a financial dashboard that reconciles UC financial systems with internal Terner budgeting, and a staff time tracker used for accurate project budgeting.
15%
• Makes recommendations on the identification and framing of systemic organizational issues, formulation of approaches to address them, and the advancement of major organization initiatives to address these issues. • Manages the overall strategic planning process, including oversight of consultant support and ongoing accountability for staff to achieve key metrics, measures, and outcomes. • Oversees a regular cadence of business meetings to report on progress and ensures the strategic plan flows down into the University's performance management system.
15%
• Establishes and recommends changes to policies that affect the department. Possesses authority to recommend and establish changes to internal policies necessary for smooth organizational operations, including conference room booking protocols, hybrid work agreements, and professional standards for public representation.
10%
• Responsible for managing expense priorities, financials, recommending and implementing changes to methods, technology adoption, the development of strategy, unit planning, staffing, communications, and other organizational development activities. • Wholly responsible for managing expense priorities, financials, and recommending/implementing procedural changes. • Collaborates with all organizational leaders annually to discuss and provide input on expense budgeting. • Oversees the revenue side, supporting leaders on prospect discussions, leading funding application submissions, and managing funds within the University. • Manages the organization's monthly budget documentation and reporting. • Oversees student programs and an internal staff mentorship program. • Acts as the primary interface with University HR on all new organizational hires.
Required Qualifications
• Thorough knowledge of organization and system operations, protocols, and procedures. • Demonstrates leadership and management skills required to lead subordinates, in the areas of staff performance and development, team building and communications, resolution of issues and conflicts, review and approval of work, and hiring and training employees. • Requires a high degree of diplomacy, influence, and interpersonal skills to work effectively across the organization at all levels. • Able to interpret and communicate, both verbally and in writing, complex information clearly and concisely. • Knowledge of performance management frameworks, systems thinking, and project management best practices.
• Bachelor's degree in a related area and/or equivalent experience/training.
• Master's degree in a related area and/or equivalent experience/training.
Salary & Benefits
For information on the comprehensive benefits package offered by the University, please visit the University of California's http://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html website.
Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.
The budgeted salary or hourly range that the University reasonably expects to pay for this position is $190,000 - $210,000. Conviction History Background
This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check. Equal Employment Opportunity
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
To apply, visit https://apptrkr.com/7231219
Full Time
Director of Operations & Strategy (0547) Job 86744 - Terner Center / College of Environmental Desig About Berkeley
At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.
As a world-leading institution, Berkeley is known for its academic and research excellence, public mission, diverse student body, and commitment to equity and social justice. Since our founding in 1868, we have driven innovation, creating global intellectual, economic and social value.
We are looking for applicants who reflect California's diversity and want to be part of an inclusive, equity-focused community that views education as a matter of social justice. Please consider whether your values align with our https://chancellor.berkeley.edu/guiding-values-and-principles, https://diversity.berkeley.edu/principles-community, and https://strategicplan.berkeley.edu/.
At UC Berkeley, we believe that learning is a fundamental part of working, and provide space for https://www.youtube.com/watch?v=KEjdp4CRjgg&t=3s (staff organizations). Our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our full-time staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities. Find out more about how you can https://hr.berkeley.edu/grow at UC Berkeley. Departmental Overview
The Terner Center formulates bold strategies to house families from all walks of life in vibrant, sustainable, and affordable homes and communities. Established in 2015, the Terner Center has quickly become a leading voice in identifying, developing, and advancing innovative public and private sector solutions to achieve broader housing affordability for American communities. The Terner Center is named after Don Terner, a housing pioneer whose ambitious, "no limits" spirit lives on in the ethos and approach to our work.
The Terner Center is focused on identifying ambitious, yet pragmatic solutions to today's most pressing housing challenges, supported by rigorous, action-oriented research. Our success is measured in part by the extent to which our ideas, research, and solutions influence dialogue, decision-making, and practice among policymakers and private sector leaders.
The Terner Center pursues ideas that can help expand the supply of housing and lower the cost of production; increase access to homes and opportunity-rich communities for people across the income spectrum; align housing and climate change priorities; and improve the outcomes of major housing policies and programs through rigorous impact assessment.
This position exists to manage the operations and strategic direction of the Terner Center for Housing Innovation. Under the supervision of the Managing Director, and in collaboration with the Research and Policy Director, the Director of Operations and Strategy oversees fundraising, HR, operations, strategic planning, financial management, and communications needed to advance high-impact housing research and policy engagement. Application Review Date
The First Review Date for this job is: June 22, 2026 Responsibilities
25%
• Provides leadership, direction, and managerial oversight to subordinates. • Offers direct leadership, direction, and managerial oversight to 3-4 career subordinates and several work-study students. • Provides operations, HR support, and coordination for the entire organization, including mentorship to other research staff.
20%
• Directs and guides subordinates in interactions with leadership groups, systemic initiatives, individual leaders, departments, and committees across the organization in the endeavor to achieve organizational improvement. • Oversees the use of key accountability tools (financial dashboard, time tracking system, and research paper pipeline) to ensure subordinates' effectiveness. • Manages critical external relationships, including those with University Finance and HR staff, fundraising, and communications. • Guides the Fund Development staff to ensure strategic alignment between Terner goals and University goals.
15%
• Consults with leaders organization-wide to enhance organizational strengths and address system challenges to improve organizational effectiveness. • Works laterally and vertically across the organization to enhance strengths and resolve systemic challenges through strategic planning and the implementation of key operational systems. • Designs, owns, and maintains core cross-organizational systems, including a financial dashboard that reconciles UC financial systems with internal Terner budgeting, and a staff time tracker used for accurate project budgeting.
15%
• Makes recommendations on the identification and framing of systemic organizational issues, formulation of approaches to address them, and the advancement of major organization initiatives to address these issues. • Manages the overall strategic planning process, including oversight of consultant support and ongoing accountability for staff to achieve key metrics, measures, and outcomes. • Oversees a regular cadence of business meetings to report on progress and ensures the strategic plan flows down into the University's performance management system.
15%
• Establishes and recommends changes to policies that affect the department. Possesses authority to recommend and establish changes to internal policies necessary for smooth organizational operations, including conference room booking protocols, hybrid work agreements, and professional standards for public representation.
10%
• Responsible for managing expense priorities, financials, recommending and implementing changes to methods, technology adoption, the development of strategy, unit planning, staffing, communications, and other organizational development activities. • Wholly responsible for managing expense priorities, financials, and recommending/implementing procedural changes. • Collaborates with all organizational leaders annually to discuss and provide input on expense budgeting. • Oversees the revenue side, supporting leaders on prospect discussions, leading funding application submissions, and managing funds within the University. • Manages the organization's monthly budget documentation and reporting. • Oversees student programs and an internal staff mentorship program. • Acts as the primary interface with University HR on all new organizational hires.
Required Qualifications
• Thorough knowledge of organization and system operations, protocols, and procedures. • Demonstrates leadership and management skills required to lead subordinates, in the areas of staff performance and development, team building and communications, resolution of issues and conflicts, review and approval of work, and hiring and training employees. • Requires a high degree of diplomacy, influence, and interpersonal skills to work effectively across the organization at all levels. • Able to interpret and communicate, both verbally and in writing, complex information clearly and concisely. • Knowledge of performance management frameworks, systems thinking, and project management best practices.
• Bachelor's degree in a related area and/or equivalent experience/training.
• Master's degree in a related area and/or equivalent experience/training.
Salary & Benefits
For information on the comprehensive benefits package offered by the University, please visit the University of California's http://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html website.
Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.
The budgeted salary or hourly range that the University reasonably expects to pay for this position is $190,000 - $210,000. Conviction History Background
This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check. Equal Employment Opportunity
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
To apply, visit https://apptrkr.com/7231219
Digital Transformation Manager
Valley Water
Salary: $165,942.40 - $211,952.00 Annually
Job Type: Full-Time
Job Number: 01965-E
Location: CA, CA
Department: Information Technology
Closing: 3/1/2026 11:59 PM Pacific
Description
Valley Water is searching for top-tier candidates to fill this exciting opportunity. Internal candidates will get first consideration.
Overview:
The Records and Library Manager oversees the organization, preservation, accessibility, and governance of Valley Water's records and reference library collections, with a strong emphasis on responsive, high-quality customer service. This position serves as a key service partner to internal departments, legal counsel, external agencies, and the public by ensuring timely, accurate, and professional access to information.
This role balances regulatory compliance and information governance with a service-oriented approach that prioritizes clear communication, transparency, and collaboration. The Records and Library Manager plays a critical role in supporting Valley Water operations, legal needs, and public trust through effective records stewardship and customer-focused service delivery.
The selected candidate will manage the Reference Library containing critical documents, designs, drawings, and historical records relied upon for legal, design, operational, and informational purposes. The role also oversees more than 11,000 boxes of archived materials stored off-site and assumes leadership of customer service functions pertaining to the assigned unit. Our Commitment: We are committed to building and sustaining a working environment where all individuals are respected and valued. We believe every member of our team brings unique perspectives that enhance our ability to serve the public effectively. By fostering a workplace with employees from the communities we serve, we broaden our collective understanding of the world around us and strengthen our mission to equitably provide safe, clean water, natural flood protections, and environmental stewardship.About Valley Water:Valley Water is a public agency with an operating and capital budget of $964 million, and over 900 employees. With headquarters in San Jose, Valley Water provides water supply, enhances streams and watersheds through creek restoration and habitat protection, provides flood protection for homes, schools, businesses and roadways, and partners with other agencies to provide trails and open space for the community.
Key Responsibilities include, but are not limited to:
Customer Service & Stakeholder Support
• Serve as a primary point of contact for internal staff, legal counsel, external agencies, and the public seeking records and information. • Deliver timely, accurate, and courteous responses to Public Records Act requests and internal information requests. • Establish service standards, workflows, and performance metrics to ensure a consistent, customer-focused experience. • Provide guidance and education to departments and requestors regarding records availability, processes, timelines, and legal requirements.
Helpdesk Oversight & management
• Assume leadership of the enterprise helpdesk function supporting Records, Library, and all IT-related service requests and incidents. • Direct daily helpdesk operations, including call intake, ticket lifecycle management, escalation protocols, and resolution workflows. • Establish and manage structured triage processes to ensure accurate prioritization, categorization, and routing of incidents and service requests based on business impact and urgency. • Oversee call queue management to optimize workload distribution, minimize backlog, and maintain service level targets. • Define, monitor, and report on helpdesk Key Performance Indicators (KPIs), including but not limited to: • Average speed to answer • Call response times • Abandonment rates • First-call resolution rate • Ticket aging and backlog metrics • SLA compliance • Customer satisfaction scores
• Implement call avoidance and demand management strategies, including knowledge base development, self-service enablement, training, and proactive communications to reduce recurring incidents. • Ensure accurate documentation, ticket auditing, and reporting to support compliance, records retention, and information governance requirements. • Continuously evaluate service performance trends and implement process improvements to enhance responsiveness, operational efficiency, and user experience. • Maintain a customer-centric service culture focused on professionalism, responsiveness, and measurable service quality outcomes. • Coordinate with IT operations, records management, and library services teams to ensure cross-functional issue resolution and alignment with organizational objectives.
Information Governance & Risk Management
• Monitor and evaluate the effectiveness of records and library programs, policies, and practices; identify gaps and recommend improvements. • Ensure confidentiality, security, and proper disposition of sensitive and confidential records. • Analyze risk and develop, implement, and test disaster recovery and business continuity plans for paper, electronic, and film-based records.
Automation & Digital Transformation
• Lead the automation of records and information workflows, including digital file labeling, access controls, and metadata standards. • Oversee automated retention and disposition processes to identify duplicates, enforce retention schedules, and destroy records appropriately. • Manage the implementation of automated PRA tools, including AI-assisted request development, historical search capabilities, notifications, and reminders, with the goal of reducing PRA volume and staff workload. • Coordinate the development, migration, and enhancement of centralized records management and digital asset management systems, including system specifications, data standardization, quality assurance, and user training.
Reference Library & Records Management
• Oversee the maintenance, organization, security, and accessibility of on-site and off-site records, documents, drawings, photographs, and reference materials. • Determine and implement appropriate physical and electronic systems for storing, preserving, and retrieving records and library materials. • Maintain and update records retention schedules and ensure compliance with board-approved timelines and regulatory requirements. • Restore, preserve, and digitize historic documents and original media.
Public Records & Legal Compliance
• Manage the intake, review, processing, and fulfillment of Public Records Act (PRA) requests and internal information requests. • Oversee responses to subpoenas, litigation discovery, grand jury investigations, and other legal demands for records, in coordination with Valley Water Counsel. • Develop and maintain policies, procedures, and fee schedules in accordance with the California Public Records Act. • Review records responses for quality control, accuracy, and lawful disclosure or exemption. • Provide sworn testimony during deposition proceedings related to records management, as required.
Leadership & Administration
• Plan, organize, and oversee records and library services programs, projects, budgets, and contracts. • Supervise staff and support professional development and effective workload management. • Prepare and present staff reports, recommendations, and program updates to leadership.
Ideal Candidate's Background Includes:
Applicants whose experience and background best match the ideal experience, knowledge, skills, abilities, and education are considered ideal candidates for the position. To determine the top candidates, each applicant will be assessed based on the ideal candidate criteria as listed below.
Ideal Experience:
• Five (5) years of progressively responsible records management, helpdesk management, library services, or related experience. • At least two (2) years of direct supervisory or program management experience. • Experience managing large-scale records collections, including off-site archival storage and onsite digital information • Experience managing help desk or call center functions and call center automation • Demonstrated experience administering Public Records Act requests and legal records production. • Experience leading technology implementations, system migrations, or automation initiatives related to records or information management.
Ideal Skills and Abilities:
• Strong customer service orientation with the ability to balance service excellence, legal compliance, and operational efficiency. • Ability to communicate complex records, legal, and technical concepts clearly and professionally to diverse audiences. • Ability to independently administer complex records and library programs while collaborating across departments. • Strong analytical, organizational, and project management skills. • Ability to evaluate operations, identify improvements, and implement effective, customer-focused solutions. • Skill in prioritizing and managing multiple projects and deadlines in a service-driven environment. • Ability to clearly describe records systems, locations, and information environments to internal and external requestors. • Strong written and verbal communication skills, including preparation of staff reports and formal recommendations.
Ideal Knowledge:
• Records management, information governance, and library science principles, including Generally Accepted Recordkeeping Principles. • Confidentiality, security, retention, disposition, and destruction of public records. • Search and retrieval techniques for complex, multi-modal information systems. • Federal and state laws and regulations related to public records, including the California Public Records Act. • Digital asset management, metadata standards, taxonomy, and cataloging practices. • Budget development, contract administration, and sound financial management practices. • Records and library-related software and systems, including records management systems, library catalogs, document imaging tools, and common productivity software.
Ideal Training and Education:
• Equivalent to graduation from an accredited four-year college or university with major coursework in records management, library sciences, information management, business or public administration, or a related field. • A Certified Records Manager (CRM) designation from the Association of Records Managers and Administrators (ARMA) is desirable.
Required License or Certificate
To review the Job Description, please click https://tinyurl.com/23c8u66x
Records & Library Services Unit (Position Code 423)Valley Water Telework Program: Eligibility for telework will depend on the type of work performed, operational needs, and the ability for the employee to perform the essential functions of their job duties while teleworking. Employment with Valley Water requires employees to live within 150 miles of their primary physical work location located in San Jose, California by their start date.
This position is eligible for a hybrid telework schedule, typically working 40% remote and 60% onsite, after completion of the probationary period (one year).
Selection Process
(1) The selection process may include one or more of the following: application review, application assessment, performance exercise, written exercise and/or interview. (2) The Employment Application, Qualifying Information Questions and/or Supplemental Questions will be evaluated based on the ideal candidate criteria listed above. Resumes are highly recommended.
NOTE: Position and start date is subject to availability of funds. Valley Water retains the right to repost this position as deemed necessary. Consideration may be given to existing applicant pools within the same classification. Valley Water's Equal Opportunity Non-Discrimination Policy is available for review upon request.
Valley Water will make reasonable efforts in the examination process to accommodate persons with disabilities. Please advise Human Resources in advance of any special needs by calling 408-630-2260.
Please be aware that once submitted all application materials become the property of Valley Water and will not be returned. Human Resources staff are not authorized to make copies of application materials for applicants.
To apply, please visit https://apptrkr.com/6936060
Full Time
Digital Transformation Manager
Valley Water
Salary: $165,942.40 - $211,952.00 Annually
Job Type: Full-Time
Job Number: 01965-E
Location: CA, CA
Department: Information Technology
Closing: 3/1/2026 11:59 PM Pacific
Description
Valley Water is searching for top-tier candidates to fill this exciting opportunity. Internal candidates will get first consideration.
Overview:
The Records and Library Manager oversees the organization, preservation, accessibility, and governance of Valley Water's records and reference library collections, with a strong emphasis on responsive, high-quality customer service. This position serves as a key service partner to internal departments, legal counsel, external agencies, and the public by ensuring timely, accurate, and professional access to information.
This role balances regulatory compliance and information governance with a service-oriented approach that prioritizes clear communication, transparency, and collaboration. The Records and Library Manager plays a critical role in supporting Valley Water operations, legal needs, and public trust through effective records stewardship and customer-focused service delivery.
The selected candidate will manage the Reference Library containing critical documents, designs, drawings, and historical records relied upon for legal, design, operational, and informational purposes. The role also oversees more than 11,000 boxes of archived materials stored off-site and assumes leadership of customer service functions pertaining to the assigned unit. Our Commitment: We are committed to building and sustaining a working environment where all individuals are respected and valued. We believe every member of our team brings unique perspectives that enhance our ability to serve the public effectively. By fostering a workplace with employees from the communities we serve, we broaden our collective understanding of the world around us and strengthen our mission to equitably provide safe, clean water, natural flood protections, and environmental stewardship.About Valley Water:Valley Water is a public agency with an operating and capital budget of $964 million, and over 900 employees. With headquarters in San Jose, Valley Water provides water supply, enhances streams and watersheds through creek restoration and habitat protection, provides flood protection for homes, schools, businesses and roadways, and partners with other agencies to provide trails and open space for the community.
Key Responsibilities include, but are not limited to:
Customer Service & Stakeholder Support
• Serve as a primary point of contact for internal staff, legal counsel, external agencies, and the public seeking records and information. • Deliver timely, accurate, and courteous responses to Public Records Act requests and internal information requests. • Establish service standards, workflows, and performance metrics to ensure a consistent, customer-focused experience. • Provide guidance and education to departments and requestors regarding records availability, processes, timelines, and legal requirements.
Helpdesk Oversight & management
• Assume leadership of the enterprise helpdesk function supporting Records, Library, and all IT-related service requests and incidents. • Direct daily helpdesk operations, including call intake, ticket lifecycle management, escalation protocols, and resolution workflows. • Establish and manage structured triage processes to ensure accurate prioritization, categorization, and routing of incidents and service requests based on business impact and urgency. • Oversee call queue management to optimize workload distribution, minimize backlog, and maintain service level targets. • Define, monitor, and report on helpdesk Key Performance Indicators (KPIs), including but not limited to: • Average speed to answer • Call response times • Abandonment rates • First-call resolution rate • Ticket aging and backlog metrics • SLA compliance • Customer satisfaction scores
• Implement call avoidance and demand management strategies, including knowledge base development, self-service enablement, training, and proactive communications to reduce recurring incidents. • Ensure accurate documentation, ticket auditing, and reporting to support compliance, records retention, and information governance requirements. • Continuously evaluate service performance trends and implement process improvements to enhance responsiveness, operational efficiency, and user experience. • Maintain a customer-centric service culture focused on professionalism, responsiveness, and measurable service quality outcomes. • Coordinate with IT operations, records management, and library services teams to ensure cross-functional issue resolution and alignment with organizational objectives.
Information Governance & Risk Management
• Monitor and evaluate the effectiveness of records and library programs, policies, and practices; identify gaps and recommend improvements. • Ensure confidentiality, security, and proper disposition of sensitive and confidential records. • Analyze risk and develop, implement, and test disaster recovery and business continuity plans for paper, electronic, and film-based records.
Automation & Digital Transformation
• Lead the automation of records and information workflows, including digital file labeling, access controls, and metadata standards. • Oversee automated retention and disposition processes to identify duplicates, enforce retention schedules, and destroy records appropriately. • Manage the implementation of automated PRA tools, including AI-assisted request development, historical search capabilities, notifications, and reminders, with the goal of reducing PRA volume and staff workload. • Coordinate the development, migration, and enhancement of centralized records management and digital asset management systems, including system specifications, data standardization, quality assurance, and user training.
Reference Library & Records Management
• Oversee the maintenance, organization, security, and accessibility of on-site and off-site records, documents, drawings, photographs, and reference materials. • Determine and implement appropriate physical and electronic systems for storing, preserving, and retrieving records and library materials. • Maintain and update records retention schedules and ensure compliance with board-approved timelines and regulatory requirements. • Restore, preserve, and digitize historic documents and original media.
Public Records & Legal Compliance
• Manage the intake, review, processing, and fulfillment of Public Records Act (PRA) requests and internal information requests. • Oversee responses to subpoenas, litigation discovery, grand jury investigations, and other legal demands for records, in coordination with Valley Water Counsel. • Develop and maintain policies, procedures, and fee schedules in accordance with the California Public Records Act. • Review records responses for quality control, accuracy, and lawful disclosure or exemption. • Provide sworn testimony during deposition proceedings related to records management, as required.
Leadership & Administration
• Plan, organize, and oversee records and library services programs, projects, budgets, and contracts. • Supervise staff and support professional development and effective workload management. • Prepare and present staff reports, recommendations, and program updates to leadership.
Ideal Candidate's Background Includes:
Applicants whose experience and background best match the ideal experience, knowledge, skills, abilities, and education are considered ideal candidates for the position. To determine the top candidates, each applicant will be assessed based on the ideal candidate criteria as listed below.
Ideal Experience:
• Five (5) years of progressively responsible records management, helpdesk management, library services, or related experience. • At least two (2) years of direct supervisory or program management experience. • Experience managing large-scale records collections, including off-site archival storage and onsite digital information • Experience managing help desk or call center functions and call center automation • Demonstrated experience administering Public Records Act requests and legal records production. • Experience leading technology implementations, system migrations, or automation initiatives related to records or information management.
Ideal Skills and Abilities:
• Strong customer service orientation with the ability to balance service excellence, legal compliance, and operational efficiency. • Ability to communicate complex records, legal, and technical concepts clearly and professionally to diverse audiences. • Ability to independently administer complex records and library programs while collaborating across departments. • Strong analytical, organizational, and project management skills. • Ability to evaluate operations, identify improvements, and implement effective, customer-focused solutions. • Skill in prioritizing and managing multiple projects and deadlines in a service-driven environment. • Ability to clearly describe records systems, locations, and information environments to internal and external requestors. • Strong written and verbal communication skills, including preparation of staff reports and formal recommendations.
Ideal Knowledge:
• Records management, information governance, and library science principles, including Generally Accepted Recordkeeping Principles. • Confidentiality, security, retention, disposition, and destruction of public records. • Search and retrieval techniques for complex, multi-modal information systems. • Federal and state laws and regulations related to public records, including the California Public Records Act. • Digital asset management, metadata standards, taxonomy, and cataloging practices. • Budget development, contract administration, and sound financial management practices. • Records and library-related software and systems, including records management systems, library catalogs, document imaging tools, and common productivity software.
Ideal Training and Education:
• Equivalent to graduation from an accredited four-year college or university with major coursework in records management, library sciences, information management, business or public administration, or a related field. • A Certified Records Manager (CRM) designation from the Association of Records Managers and Administrators (ARMA) is desirable.
Required License or Certificate
To review the Job Description, please click https://tinyurl.com/23c8u66x
Records & Library Services Unit (Position Code 423)Valley Water Telework Program: Eligibility for telework will depend on the type of work performed, operational needs, and the ability for the employee to perform the essential functions of their job duties while teleworking. Employment with Valley Water requires employees to live within 150 miles of their primary physical work location located in San Jose, California by their start date.
This position is eligible for a hybrid telework schedule, typically working 40% remote and 60% onsite, after completion of the probationary period (one year).
Selection Process
(1) The selection process may include one or more of the following: application review, application assessment, performance exercise, written exercise and/or interview. (2) The Employment Application, Qualifying Information Questions and/or Supplemental Questions will be evaluated based on the ideal candidate criteria listed above. Resumes are highly recommended.
NOTE: Position and start date is subject to availability of funds. Valley Water retains the right to repost this position as deemed necessary. Consideration may be given to existing applicant pools within the same classification. Valley Water's Equal Opportunity Non-Discrimination Policy is available for review upon request.
Valley Water will make reasonable efforts in the examination process to accommodate persons with disabilities. Please advise Human Resources in advance of any special needs by calling 408-630-2260.
Please be aware that once submitted all application materials become the property of Valley Water and will not be returned. Human Resources staff are not authorized to make copies of application materials for applicants.
To apply, please visit https://apptrkr.com/6936060
SENIOR DIRECTOR OF EXTERNAL ENGAGEMENT
Location: Oakland
Job ID: 84135
Job Posting
For UCOP internal applicants, please login to the internal candidate gateway at: https://jobs.ucop.edu/
UC OFFICE OF THE PRESIDENT
The University of California Office of the President serves as the headquarters to a system of 10 campuses, six academic health centers, and three affiliated national laboratories. As one of the largest and most acclaimed institutions of higher learning in the world, UC is dedicated to excellence in teaching, research, and public service. Together, we educate nearly 300,000 students, employ 266,000 faculty and staff, and have 2 million alumni living and working around the world.
At the University of California, your contributions make a difference. Working here means being part of a historic institution, and a vibrant and diverse community. We are passionate people, serving the greater good. Choose a career where you can leverage your knowledge, skills, and aspirations to inspire and support some of the greatest minds in the world, and those who will follow in their footsteps. https://www.ucop.edu/about/index.html.
DEPARTMENT OVERVIEW
The External Engagement Department helps showcase the University of California's impact and value to the state and the nation. Working with UC Office of the President (UCOP) and campus colleagues, faculty, researchers, students, and staff, the External Engagement team builds public awareness of the depth and breadth of the University's academic, research, and public service contributions through compelling social media, multimedia, and editorial content. In collaboration with others, the team supports strategic messaging and advocacy efforts on behalf of the University to the general public, elected officials, news media, and the greater UC community.
POSITION SUMMARY
Reporting to the Associate Vice President for Communications ("AVP"), the Senior Director of External Engagement ("Senior Director") manages three units with about 10 employees, contractors, and interns who are responsible for the University's systemwide social media, multimedia, and editorial strategy and content production. The Senior Director develops and executes varied communications plans and programs, including paid outreach across channels, that support sustained outreach to broad audiences and build affinity for and recognition and understanding of the University of California. The Senior Director advises and collaborates closely with the AVP and other Senior Directors in the Communications Department to achieve these goals.
This is a hybrid position, two days a week onsite in the Oakland, CA office.
Responsibilities
• 70% Strategy and content development: Advises and works with External Relations and Communications leadership, Communications and Government Relations colleagues, and others throughout the UC system to develop and implement short- and long-term creative, effective, and strategic communications plans and initiatives that advance the university's priorities and messaging goals. Coordinates closely with UCOP and campus communications colleagues to create and elevate content across teams and UC locations. Contributes to division- and UCOP-wide rapid response efforts as they relate to social media, multimedia, and editorial content, helping the university quickly respond to crises, unfolding events, or new trends. Contributes to the narrative building and storytelling priorities of the University and coordinates communication initiatives within External Relations and Communications. • 30% Team leadership: Coordinates and assists with integration of individual teams including social media, editorial, and multimedia professionals, providing strategic direction and leading through change. Hires, trains, coaches, and motivates team members as needed, including contractors and interns. Ensures department units are closely aligned with Communications, ER&C, and UC-wide priorities by setting clear and aligned objectives and key results for external communications. Regularly assesses the effectiveness and impact of programs, projects, and publications executed by the External Engagement team using data and metrics. Supervises the development and distribution of regular content for the University's social, digital, and editorial channels, as well as content in support of government relations, advocacy, and media outreach goals. With guidance from the AVP, manages department resources, including the department's budget and the use of contractors and interns as needed, to optimize work, resource use, and project delivery. Strengthen team structure, processes, and skills to support the organization's needs, ensuring the team has the tools and training they need to succeed and utilizes them effectively. Identify and support opportunities for staff development and cross-training that will improve the effectiveness of the overall team and individual team members.
Required Qualifications
• At least 10 years of experience and increasing responsibility in strategic communications work; experience working at a large, complex organization is a must. • Substantial digital experience and understanding of the role of social media and other digital content in meeting institutional goals. Familiarity with associated technologies, tools, and strategies. • Comfort and flexibility in fluid work environments, including producing quality content on short deadlines and with little advance notice. Ability to meet multiple and concurrent deadlines with minimal supervision while also managing longer-term projects and priorities. • Excellent editorial and project management and planning skills. Effective at accomplishing complex and high-profile tasks with minimal supervision. Meticulous attention to detail and ability to produce factually accurate, polished content that requires little to no editing. • Extensive experience leading and managing cross-functional teams, including providing constructive criticism and ensuring the production of high-quality work within budget and time constraints. • Excellent verbal and interpersonal communication skills. Ability to communicate with a variety of personalities in a tactful and professional manner. Enthusiasm for developing productive partnerships and collaborating with others, including peers and leadership, to achieve key objectives. • Demonstrated ability to produce clear, engaging, and effective communications for a variety of written and digital media and to multiple audiences; skilled at researching, analyzing, and synthesizing complex issues, information, and data into concise yet accessible and effective messaging. • Sound judgment, discretion, and political acumen, particularly when working with sensitive or confidential information. Experience working with senior leaders, with proven ability to provide well-reasoned, highly-informed, and strategic counsel to leadership and internal partners. Adept in problem recognition, avoidance, and resolution. • Service-oriented, ego-free, positive approach to achieving the team's and institution's stated goals. Contributes to fostering trust and teamwork within the department, division, and across the Office of the President.
Preferred Qualifications
• Experience with Microsoft Office Suite, Monday.com, BOX, and Slack - or their close equivalents. • Familiarity with public higher education and its current issues and opportunities. • Familiarity with the University of California system, including the UC Office of the President, and its mission, goals, structure, history, and achievements. • Spanish speaker/writer is a plus but not required.
Education
• Bachelor's degree in related area and / or equivalent experience / training
SPECIAL CONDITIONS
This is a hybrid position, two days a week onsite in the Oakland, CA office.
SALARY AND BENEFITS
Job Title Communications Manager 2
Job Code 000409
Salary Grade Grade 27
Payscale: $185,000 - $210,000, commensurate with experience
The University of California, Office of the President, is required to provide a reasonable estimate of the compensation range for this role. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The full salary range shows the growth potential for this position and the pay scale is the budgeted salary or hourly range that the University reasonably expects to pay for this position.
Benefits: For information on the comprehensive benefits package offered by the University visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/benefits-of-belonging.html
ADDITIONAL INFORMATION
HOW TO APPLY
Please be prepared to attach a cover letter and resume with your application.
APPLICATION REVIEW DATE
The first review date for this job is February 27, 2026.
CONDITIONS OF EMPLOYMENT
Background Check Process: Successful completion of a background check is required for this critical position. https://www.ucop.edu/local-human-resources/manager-resources/hiring-process/background-checks.html
Smoke Free Work Environment: The University of California, Office of the President, is smoke & tobacco-free as of January 1, 2014. https://www.ucop.edu/safety-and-loss-prevention/environmental/program-resources/uc-smoke-free/uc-smoke-tobacco-free.html
As a condition of employment, you will be required to comply with the University of California https://policy.ucop.edu/doc/5000695/VaccinationProgramsPolicy, as may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.
As a condition of employment, the finalist will be required to disclose if they are subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct, are currently being investigated for misconduct, left a position during an investigation for alleged misconduct, or have filed an appeal with a previous employer.
• "Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. • https://policy.ucop.edu/doc/4000385/SVSH. • https://policy.ucop.edu/doc/1001004/Anti-Discrimination • https://www.ucop.edu/academic-personnel-programs/_files/apm/apm-035.pdf
EEO STATEMENT
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
The University of California, Office of the President, strives to make this job board accessible to any and all users. If you have comments regarding the accessibility of our website or need assistance completing the application process, please contact us at: https://www.ucop.edu/accessibility/index.html or email the Human Resource Department at: mailto:epost@ucop.edu.
To apply, visit https://apptrkr.com/6932861
Full Time
SENIOR DIRECTOR OF EXTERNAL ENGAGEMENT
Location: Oakland
Job ID: 84135
Job Posting
For UCOP internal applicants, please login to the internal candidate gateway at: https://jobs.ucop.edu/
UC OFFICE OF THE PRESIDENT
The University of California Office of the President serves as the headquarters to a system of 10 campuses, six academic health centers, and three affiliated national laboratories. As one of the largest and most acclaimed institutions of higher learning in the world, UC is dedicated to excellence in teaching, research, and public service. Together, we educate nearly 300,000 students, employ 266,000 faculty and staff, and have 2 million alumni living and working around the world.
At the University of California, your contributions make a difference. Working here means being part of a historic institution, and a vibrant and diverse community. We are passionate people, serving the greater good. Choose a career where you can leverage your knowledge, skills, and aspirations to inspire and support some of the greatest minds in the world, and those who will follow in their footsteps. https://www.ucop.edu/about/index.html.
DEPARTMENT OVERVIEW
The External Engagement Department helps showcase the University of California's impact and value to the state and the nation. Working with UC Office of the President (UCOP) and campus colleagues, faculty, researchers, students, and staff, the External Engagement team builds public awareness of the depth and breadth of the University's academic, research, and public service contributions through compelling social media, multimedia, and editorial content. In collaboration with others, the team supports strategic messaging and advocacy efforts on behalf of the University to the general public, elected officials, news media, and the greater UC community.
POSITION SUMMARY
Reporting to the Associate Vice President for Communications ("AVP"), the Senior Director of External Engagement ("Senior Director") manages three units with about 10 employees, contractors, and interns who are responsible for the University's systemwide social media, multimedia, and editorial strategy and content production. The Senior Director develops and executes varied communications plans and programs, including paid outreach across channels, that support sustained outreach to broad audiences and build affinity for and recognition and understanding of the University of California. The Senior Director advises and collaborates closely with the AVP and other Senior Directors in the Communications Department to achieve these goals.
This is a hybrid position, two days a week onsite in the Oakland, CA office.
Responsibilities
• 70% Strategy and content development: Advises and works with External Relations and Communications leadership, Communications and Government Relations colleagues, and others throughout the UC system to develop and implement short- and long-term creative, effective, and strategic communications plans and initiatives that advance the university's priorities and messaging goals. Coordinates closely with UCOP and campus communications colleagues to create and elevate content across teams and UC locations. Contributes to division- and UCOP-wide rapid response efforts as they relate to social media, multimedia, and editorial content, helping the university quickly respond to crises, unfolding events, or new trends. Contributes to the narrative building and storytelling priorities of the University and coordinates communication initiatives within External Relations and Communications. • 30% Team leadership: Coordinates and assists with integration of individual teams including social media, editorial, and multimedia professionals, providing strategic direction and leading through change. Hires, trains, coaches, and motivates team members as needed, including contractors and interns. Ensures department units are closely aligned with Communications, ER&C, and UC-wide priorities by setting clear and aligned objectives and key results for external communications. Regularly assesses the effectiveness and impact of programs, projects, and publications executed by the External Engagement team using data and metrics. Supervises the development and distribution of regular content for the University's social, digital, and editorial channels, as well as content in support of government relations, advocacy, and media outreach goals. With guidance from the AVP, manages department resources, including the department's budget and the use of contractors and interns as needed, to optimize work, resource use, and project delivery. Strengthen team structure, processes, and skills to support the organization's needs, ensuring the team has the tools and training they need to succeed and utilizes them effectively. Identify and support opportunities for staff development and cross-training that will improve the effectiveness of the overall team and individual team members.
Required Qualifications
• At least 10 years of experience and increasing responsibility in strategic communications work; experience working at a large, complex organization is a must. • Substantial digital experience and understanding of the role of social media and other digital content in meeting institutional goals. Familiarity with associated technologies, tools, and strategies. • Comfort and flexibility in fluid work environments, including producing quality content on short deadlines and with little advance notice. Ability to meet multiple and concurrent deadlines with minimal supervision while also managing longer-term projects and priorities. • Excellent editorial and project management and planning skills. Effective at accomplishing complex and high-profile tasks with minimal supervision. Meticulous attention to detail and ability to produce factually accurate, polished content that requires little to no editing. • Extensive experience leading and managing cross-functional teams, including providing constructive criticism and ensuring the production of high-quality work within budget and time constraints. • Excellent verbal and interpersonal communication skills. Ability to communicate with a variety of personalities in a tactful and professional manner. Enthusiasm for developing productive partnerships and collaborating with others, including peers and leadership, to achieve key objectives. • Demonstrated ability to produce clear, engaging, and effective communications for a variety of written and digital media and to multiple audiences; skilled at researching, analyzing, and synthesizing complex issues, information, and data into concise yet accessible and effective messaging. • Sound judgment, discretion, and political acumen, particularly when working with sensitive or confidential information. Experience working with senior leaders, with proven ability to provide well-reasoned, highly-informed, and strategic counsel to leadership and internal partners. Adept in problem recognition, avoidance, and resolution. • Service-oriented, ego-free, positive approach to achieving the team's and institution's stated goals. Contributes to fostering trust and teamwork within the department, division, and across the Office of the President.
Preferred Qualifications
• Experience with Microsoft Office Suite, Monday.com, BOX, and Slack - or their close equivalents. • Familiarity with public higher education and its current issues and opportunities. • Familiarity with the University of California system, including the UC Office of the President, and its mission, goals, structure, history, and achievements. • Spanish speaker/writer is a plus but not required.
Education
• Bachelor's degree in related area and / or equivalent experience / training
SPECIAL CONDITIONS
This is a hybrid position, two days a week onsite in the Oakland, CA office.
SALARY AND BENEFITS
Job Title Communications Manager 2
Job Code 000409
Salary Grade Grade 27
Payscale: $185,000 - $210,000, commensurate with experience
The University of California, Office of the President, is required to provide a reasonable estimate of the compensation range for this role. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The full salary range shows the growth potential for this position and the pay scale is the budgeted salary or hourly range that the University reasonably expects to pay for this position.
Benefits: For information on the comprehensive benefits package offered by the University visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/benefits-of-belonging.html
ADDITIONAL INFORMATION
HOW TO APPLY
Please be prepared to attach a cover letter and resume with your application.
APPLICATION REVIEW DATE
The first review date for this job is February 27, 2026.
CONDITIONS OF EMPLOYMENT
Background Check Process: Successful completion of a background check is required for this critical position. https://www.ucop.edu/local-human-resources/manager-resources/hiring-process/background-checks.html
Smoke Free Work Environment: The University of California, Office of the President, is smoke & tobacco-free as of January 1, 2014. https://www.ucop.edu/safety-and-loss-prevention/environmental/program-resources/uc-smoke-free/uc-smoke-tobacco-free.html
As a condition of employment, you will be required to comply with the University of California https://policy.ucop.edu/doc/5000695/VaccinationProgramsPolicy, as may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.
As a condition of employment, the finalist will be required to disclose if they are subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct, are currently being investigated for misconduct, left a position during an investigation for alleged misconduct, or have filed an appeal with a previous employer.
• "Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. • https://policy.ucop.edu/doc/4000385/SVSH. • https://policy.ucop.edu/doc/1001004/Anti-Discrimination • https://www.ucop.edu/academic-personnel-programs/_files/apm/apm-035.pdf
EEO STATEMENT
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
The University of California, Office of the President, strives to make this job board accessible to any and all users. If you have comments regarding the accessibility of our website or need assistance completing the application process, please contact us at: https://www.ucop.edu/accessibility/index.html or email the Human Resource Department at: mailto:epost@ucop.edu.
To apply, visit https://apptrkr.com/6932861