Development Incentives Housing Assistant Program Specialist
City of Portland
Salary: $35.60 - $47.17 Hourly
Job Type: Regular
Job Number: 2024-00495
Location: Portland OR 97201, OR
Bureau: Portland Housing Bureau
Closing: 5/20/2024 11:59 PM Pacific
The Position
Job Appointment: Regular, full-time
Work Schedule: Monday - Friday, 8 am-5 pm. An alternate schedule may be available.
Work Location: Hybrid. In-person work is to be conducted at 1900 SW 4th Ave, Suite 7007, Portland, OR 97201. Remote work must be performed within Oregon or Washington. For more information, click https://www.portland.gov/policies/human-resources-administrative-rules/employee-behavior-expectations/hrar-4045-employee#toc-geographic-work-location.
Benefits: Please check our benefit tab for an overview of benefits for this position.
Union Representation: This classification is represented by the District Council of Trade Unions (DCTU). To view this labor agreement, please click https://www.portland.gov/bhr/employee-relations/labor-relations/labor-agreements. Applicants start at the entry salary rate. If you are a DCTU-represented employee, see the labor agreement for additional information or talk to your union representative.
Application Material: Please click APPLY to submit your application via the City of Portland's online portal. You will need to respond to the supplemental questions and attach a resume.
Position Summary The Housing Assistant Program Specialist (HAPS) for the Portland Housing Bureau (PHB) performs application processing and compliance for small-scale development projects receiving indirect financial assistance through PHB's Development Incentives (DI) team. The HAPS performs their job as part of a team and interacts with other bureaus and Multnomah County.
As a Housing Assistance Program Specialist, you will:
• Work with homebuilders, real estate agents, title companies, and homebuyers to provide information on and successfully process various development incentives such as tax exemptions and development fee exemptions.
• Explain how the DI programs work according to established program guidelines.
• Balance competing priorities independently.
• Perform compliance monitoring on previously approved incentives.
• Track application flow.
• Enter data into databases.
• Populate template legal documents.
• Correspond with applicants.
• Provide superior customer service.
• Provide great attention to detail.
Our Ideal Candidate is:
• Inclusive: Someone who values and respects diversity and has a desire or experience working with and serving people from a variety of backgrounds.
• Collaborative: An outgoing professional who values partnership and develops and supports relationships to get things done.
• Solutions Oriented: Uses strong communication skills to work with a variety of internal and external stakeholders to create, implement, and document solutions.
• Emotionally Intelligent: Motivated, passionate, team-oriented, and empathetic.
About the Bureau:
Since 2009, the Portland Housing Bureau (PHB) has worked toward a vision that "all Portlanders can find affordable homes...and have equitable access to housing." To that end, we are charged with developing citywide housing policy, delivering programs that increase the supply of affordable housing and promote stable homeownership, and administering a broad range of federal and local resources. Through our policies, plans, and funding, PHB works to stabilize families in their current homes, provide new affordable housing opportunities, and foster equitable, integrated, and diverse communities.
The mission of the Portland Housing Bureau is to solve the unmet housing needs of the people of Portland. The Bureau accomplishes its mission by building and preserving quality, affordable rental, and owner-occupied housing; supporting and sponsoring programs that help low-income Portlanders find, rent, buy, retain, and repair their homes; bringing together partners and leading them to assess the city's housing needs, choose sustainable solutions to efficiently meet them, and identify how best to pay for them; and reaching out to Communities of Color to ensure their participation in the economic opportunities that quality housing investments create.
Questions? Amanda Hillebrecht, Senior RecruiterBureau of Human Resourcesmailto:Amanda.Hillebrecht@portlandoregon.gov
To Qualify
The following minimum qualifications are required for this position:
• Experience applying the methods of program, administrative, and procedural analysis. • Ability to analyze problems, evaluate alternatives, and reach sound, logical, fact-based conclusions. • Experience analyzing, and applying relevant laws, regulations, ordinances, and policies. • Experience using sound, effective business communication in both oral and written formats. • Experience preparing clear, concise, and comprehensive reports, correspondence, and other documents appropriate to diverse audiences. Applicants must also possess:
• A current/valid state driver's license. Applicants must meet City "good driver" requirements.
Although not required, you may have the following:
• Experience working in real estate transactions. • Knowledge of the building permit process. • Familiarity with drafting and recording legal documents.
The Recruitment Process
STEP 1: Apply online between May 6, 2024 - May 20, 2024Required Application Materials: • Resume • Answer the Supplemental Questions (click on the Questions tab to preview the questions)
Optional Application Materials:
• Veteran documents to request for Veteran Preference (ex, DD214-Member 4, VA Benefit Letter, etc.)
Application Tips: • The City of Portland has https://tinyurl.com/pdxh2a and offers https://www.portland.gov/bhr/eventshttps://www.portland.gov/bhr/events once per month. If you have questions after watching the videos you are invited to contact the recruiter listed on the announcement. • Your responses to the supplemental questions should include details describing your education, training, and/or experience, and where obtained, which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement. • Your resume should support the details described in your responses to the supplemental questions. • Do not attach materials not requested. • All completed applications for this position must be submitted no later than the closing date and time of this recruitment. • All applications must be submitted via the City's online application process. E-mailed and/or faxed applications will not be accepted.
Step 2: Minimum Qualification Evaluation: Week of May 20, 2024 • An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their resume and supplemental questions, weighted 100%. • Your resume and responses to the supplemental questions will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification. • You have 14 days from the notice of the minimum qualification evaluation results to let us know if you like to review and discuss your evaluation result. Please read the https://www.portland.gov/policies/human-resources-administrative-rules/employment/hrar-301-recruitment-processes for complete information. • Additional evaluation may be required before the establishment of the eligible list and/or final selection.
Step 3: Establishment of Eligible List: Week of May 27, 2024 • Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list.
Step 4: Selection (Interview): June
• The hiring bureau will review and select candidates to interview. • Please note, the selection process may take up to 90 days from the notification of being placed on the eligible list.
Step 5: Offer of Employment: June
Step 6: Start Date: July • A start date will be determined after all conditions of employment have been met.
*Timeline is approximate and subject to change*
Additional Information
https://www.portland.gov/bhr/career-center/recruitment-policy for additional information regarding the following:
• Veteran Preference • ADA, Pregnancy, and Religious Accommodations • Work Status • Equal Employment Opportunity
To apply, please visit https://apptrkr.com/5258528
Full Time
Development Incentives Housing Assistant Program Specialist
City of Portland
Salary: $35.60 - $47.17 Hourly
Job Type: Regular
Job Number: 2024-00495
Location: Portland OR 97201, OR
Bureau: Portland Housing Bureau
Closing: 5/20/2024 11:59 PM Pacific
The Position
Job Appointment: Regular, full-time
Work Schedule: Monday - Friday, 8 am-5 pm. An alternate schedule may be available.
Work Location: Hybrid. In-person work is to be conducted at 1900 SW 4th Ave, Suite 7007, Portland, OR 97201. Remote work must be performed within Oregon or Washington. For more information, click https://www.portland.gov/policies/human-resources-administrative-rules/employee-behavior-expectations/hrar-4045-employee#toc-geographic-work-location.
Benefits: Please check our benefit tab for an overview of benefits for this position.
Union Representation: This classification is represented by the District Council of Trade Unions (DCTU). To view this labor agreement, please click https://www.portland.gov/bhr/employee-relations/labor-relations/labor-agreements. Applicants start at the entry salary rate. If you are a DCTU-represented employee, see the labor agreement for additional information or talk to your union representative.
Application Material: Please click APPLY to submit your application via the City of Portland's online portal. You will need to respond to the supplemental questions and attach a resume.
Position Summary The Housing Assistant Program Specialist (HAPS) for the Portland Housing Bureau (PHB) performs application processing and compliance for small-scale development projects receiving indirect financial assistance through PHB's Development Incentives (DI) team. The HAPS performs their job as part of a team and interacts with other bureaus and Multnomah County.
As a Housing Assistance Program Specialist, you will:
• Work with homebuilders, real estate agents, title companies, and homebuyers to provide information on and successfully process various development incentives such as tax exemptions and development fee exemptions.
• Explain how the DI programs work according to established program guidelines.
• Balance competing priorities independently.
• Perform compliance monitoring on previously approved incentives.
• Track application flow.
• Enter data into databases.
• Populate template legal documents.
• Correspond with applicants.
• Provide superior customer service.
• Provide great attention to detail.
Our Ideal Candidate is:
• Inclusive: Someone who values and respects diversity and has a desire or experience working with and serving people from a variety of backgrounds.
• Collaborative: An outgoing professional who values partnership and develops and supports relationships to get things done.
• Solutions Oriented: Uses strong communication skills to work with a variety of internal and external stakeholders to create, implement, and document solutions.
• Emotionally Intelligent: Motivated, passionate, team-oriented, and empathetic.
About the Bureau:
Since 2009, the Portland Housing Bureau (PHB) has worked toward a vision that "all Portlanders can find affordable homes...and have equitable access to housing." To that end, we are charged with developing citywide housing policy, delivering programs that increase the supply of affordable housing and promote stable homeownership, and administering a broad range of federal and local resources. Through our policies, plans, and funding, PHB works to stabilize families in their current homes, provide new affordable housing opportunities, and foster equitable, integrated, and diverse communities.
The mission of the Portland Housing Bureau is to solve the unmet housing needs of the people of Portland. The Bureau accomplishes its mission by building and preserving quality, affordable rental, and owner-occupied housing; supporting and sponsoring programs that help low-income Portlanders find, rent, buy, retain, and repair their homes; bringing together partners and leading them to assess the city's housing needs, choose sustainable solutions to efficiently meet them, and identify how best to pay for them; and reaching out to Communities of Color to ensure their participation in the economic opportunities that quality housing investments create.
Questions? Amanda Hillebrecht, Senior RecruiterBureau of Human Resourcesmailto:Amanda.Hillebrecht@portlandoregon.gov
To Qualify
The following minimum qualifications are required for this position:
• Experience applying the methods of program, administrative, and procedural analysis. • Ability to analyze problems, evaluate alternatives, and reach sound, logical, fact-based conclusions. • Experience analyzing, and applying relevant laws, regulations, ordinances, and policies. • Experience using sound, effective business communication in both oral and written formats. • Experience preparing clear, concise, and comprehensive reports, correspondence, and other documents appropriate to diverse audiences. Applicants must also possess:
• A current/valid state driver's license. Applicants must meet City "good driver" requirements.
Although not required, you may have the following:
• Experience working in real estate transactions. • Knowledge of the building permit process. • Familiarity with drafting and recording legal documents.
The Recruitment Process
STEP 1: Apply online between May 6, 2024 - May 20, 2024Required Application Materials: • Resume • Answer the Supplemental Questions (click on the Questions tab to preview the questions)
Optional Application Materials:
• Veteran documents to request for Veteran Preference (ex, DD214-Member 4, VA Benefit Letter, etc.)
Application Tips: • The City of Portland has https://tinyurl.com/pdxh2a and offers https://www.portland.gov/bhr/eventshttps://www.portland.gov/bhr/events once per month. If you have questions after watching the videos you are invited to contact the recruiter listed on the announcement. • Your responses to the supplemental questions should include details describing your education, training, and/or experience, and where obtained, which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement. • Your resume should support the details described in your responses to the supplemental questions. • Do not attach materials not requested. • All completed applications for this position must be submitted no later than the closing date and time of this recruitment. • All applications must be submitted via the City's online application process. E-mailed and/or faxed applications will not be accepted.
Step 2: Minimum Qualification Evaluation: Week of May 20, 2024 • An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their resume and supplemental questions, weighted 100%. • Your resume and responses to the supplemental questions will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification. • You have 14 days from the notice of the minimum qualification evaluation results to let us know if you like to review and discuss your evaluation result. Please read the https://www.portland.gov/policies/human-resources-administrative-rules/employment/hrar-301-recruitment-processes for complete information. • Additional evaluation may be required before the establishment of the eligible list and/or final selection.
Step 3: Establishment of Eligible List: Week of May 27, 2024 • Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list.
Step 4: Selection (Interview): June
• The hiring bureau will review and select candidates to interview. • Please note, the selection process may take up to 90 days from the notification of being placed on the eligible list.
Step 5: Offer of Employment: June
Step 6: Start Date: July • A start date will be determined after all conditions of employment have been met.
*Timeline is approximate and subject to change*
Additional Information
https://www.portland.gov/bhr/career-center/recruitment-policy for additional information regarding the following:
• Veteran Preference • ADA, Pregnancy, and Religious Accommodations • Work Status • Equal Employment Opportunity
To apply, please visit https://apptrkr.com/5258528
Alachua County Board of County Commissioners
Gainesville, FL
Minimum Qualifications Bachelor's degree in real estate, finance, business administration, banking, public administration, or urban/regional planning and three years of professional level related work experience including a minimum of one year of housing program administration; or any equivalent combination of related training and experience. Applicants within six months of meeting the minimum education/experience requirement may be considered for trainee status. Successful completion of all applicable background checks pre-hire and ongoing are required. Position Summary This is a responsible professional, technical and supervisory position in the Alachua County Department of Growth Management. An employee assigned to this classification performs responsible professional, technical and supervisory work coordinating Alachua County housing programs and activities, including implementation of the County's State Housing Initiatives Partnership Program (SHIP) as well as coordination of the County's Community Development Block Grant Program (CDBG) and related activities. Work is performed under the direction of a higher level supervisor and is reviewed through conferences, reports, and the observation of results obtained. Examples of Duties ESSENTIAL JOB FUNCTIONS This is an emergency essential classification. Upon declaration of a disaster and/or emergency, all employees in this classification are required to work. Exudes a positive customer service focus. Advocates building organizational culture through aligning decisions with core values including: integrity, honesty, respect, diversity, innovation, accountability and communication. Prepares recommendations for housing programs. Prepares grant applications and contract materials for housing programs. Prepares and recommends County policies and procedures for housing programs. Establishes and maintains liaison with local, state and federal officials in the housing field. Coordinates County SHIP program activities with local public/private partnerships. Supervises and coordinates the activities of subordinate employees including determining work procedures and schedules; issuing instructions and assigning duties; reviewing work; recommending personnel actions; conducting performance reviews; and conducting departmental training and orientation. Conducts feasibility analyses and makes recommendations for housing development projects. Coordinates training classes for prospective home buyers. Manages SHIP and CDBG funded contracts with outside agencies. Processes reimbursement requests from outside agencies under contract with the Department. Monitors outside agencies for compliance with SHIP program requirements. Provides technical support for other housing providers. Promotes County housing programs to target groups and neighborhoods. Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency. NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. KNOWLEDGE, SKILLS AND ABILITIES Thorough knowledge of laws, ordinances, regulations and statutes governing federal and state housing grant and loan programs. Thorough knowledge of home financing alternatives. Thorough knowledge of the principles, methods and practices used in analyzing and evaluating residential real estate. Considerable knowledge of administrative management principles and practices. Knowledge of federal, state and local requirements as they apply to housing assistance programs. Knowledge of State of Florida real estate principles and practices. Knowledge of credit reporting laws, methods and practices. Skill in the use of the following: personal computer including word processing; calculator; telephone; copy machine; and fax machine. Ability to effectively supervise and coordinate the activities of subordinate employees. Ability to carry out complex planning studies related to housing and to take a significant role in the preparation and maintenance of comprehensive plans and functional plans. Ability to analyze information and to formulate substantive policy recommendations related to housing based upon such studies. Ability to express ideas and findings clearly and concisely, utilizing oral, written, and graphic techniques. Ability to establish and maintain effective working relationships with supervisors, other employees, outside agencies, and the general public. Ability to prepare and maintain accurate, timely reports and records. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; talk or hear, and use hands to finger, handle or feel. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand, and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions, and risk of electrical shock. The noise level in the work environment is usually moderate. An organization is only as good as the people it employs. To attract and retain the best team possible, the Alachua County Board of County Commissioners offers a competitive benefit program. We believe that if we expect our employees to support the County, we must first support the health and financial well-being of our employees and their families, now and as they plan for their future.BoCC-Contributed Benefits Medical/Health Insurance Employee Life Insurance Florida Retirement System Employee Assistance Program Optional Benefits Dental Insurance Vision Insurance Supplemental & Dependent Life Insurance Deferred Retirement Program Flexible Spending Accounts Roth IRA Tuition Assistance Program Computer Purchase Program NOTE: For detailed information regarding available benefits click here. You may also view Frequently Asked Questions (FAQs) regarding benefits. FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement. A defined benefit or defined contribution option may be chosen by the employee. TUITION ASSISTANCE PROGRAM Permanent, full-time employees are eligible for educational assistance funds. Contact the Human Resources Office for program details. HOLIDAYS Holidays are as follows: New Years Day Martin Luther King Day Memorial Day Juneteenth Independence Day Labor Day Veterans' Day Thanksgiving Day Friday following Thanksgiving Christmas Eve (IAFF*) Christmas Day Additional Christmas Holiday (All non-IAFF employees) 2 Floating Holidays (All non- IAFF employees) *IAFF – International Association of FirefightersPay periods are every two weeks, Monday through Sunday. Payday is Friday. International Association of Firefighters follow the General Contract 7k regarding holidays. Vacation Leave – Generous vacation accrual rates with payout of unused accrued leave, with some restrictions. For more detailed information regarding vacation leave refer to Employee Policy Manual, Section 7-2 . Sick leave is earned at a rate of 4 hours per pay period by all permanent, full-time employees*. At the end of each fiscal year, eligible employees can convert up to 10 days of accrued sick leave to vacation leave on a 2:1 basis. For more detailed information regarding sick leave refer to Employee Policy Manual, Section 7-3 *Accruals slightly different for IAFF employee.
Full-time
Minimum Qualifications Bachelor's degree in real estate, finance, business administration, banking, public administration, or urban/regional planning and three years of professional level related work experience including a minimum of one year of housing program administration; or any equivalent combination of related training and experience. Applicants within six months of meeting the minimum education/experience requirement may be considered for trainee status. Successful completion of all applicable background checks pre-hire and ongoing are required. Position Summary This is a responsible professional, technical and supervisory position in the Alachua County Department of Growth Management. An employee assigned to this classification performs responsible professional, technical and supervisory work coordinating Alachua County housing programs and activities, including implementation of the County's State Housing Initiatives Partnership Program (SHIP) as well as coordination of the County's Community Development Block Grant Program (CDBG) and related activities. Work is performed under the direction of a higher level supervisor and is reviewed through conferences, reports, and the observation of results obtained. Examples of Duties ESSENTIAL JOB FUNCTIONS This is an emergency essential classification. Upon declaration of a disaster and/or emergency, all employees in this classification are required to work. Exudes a positive customer service focus. Advocates building organizational culture through aligning decisions with core values including: integrity, honesty, respect, diversity, innovation, accountability and communication. Prepares recommendations for housing programs. Prepares grant applications and contract materials for housing programs. Prepares and recommends County policies and procedures for housing programs. Establishes and maintains liaison with local, state and federal officials in the housing field. Coordinates County SHIP program activities with local public/private partnerships. Supervises and coordinates the activities of subordinate employees including determining work procedures and schedules; issuing instructions and assigning duties; reviewing work; recommending personnel actions; conducting performance reviews; and conducting departmental training and orientation. Conducts feasibility analyses and makes recommendations for housing development projects. Coordinates training classes for prospective home buyers. Manages SHIP and CDBG funded contracts with outside agencies. Processes reimbursement requests from outside agencies under contract with the Department. Monitors outside agencies for compliance with SHIP program requirements. Provides technical support for other housing providers. Promotes County housing programs to target groups and neighborhoods. Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency. NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. KNOWLEDGE, SKILLS AND ABILITIES Thorough knowledge of laws, ordinances, regulations and statutes governing federal and state housing grant and loan programs. Thorough knowledge of home financing alternatives. Thorough knowledge of the principles, methods and practices used in analyzing and evaluating residential real estate. Considerable knowledge of administrative management principles and practices. Knowledge of federal, state and local requirements as they apply to housing assistance programs. Knowledge of State of Florida real estate principles and practices. Knowledge of credit reporting laws, methods and practices. Skill in the use of the following: personal computer including word processing; calculator; telephone; copy machine; and fax machine. Ability to effectively supervise and coordinate the activities of subordinate employees. Ability to carry out complex planning studies related to housing and to take a significant role in the preparation and maintenance of comprehensive plans and functional plans. Ability to analyze information and to formulate substantive policy recommendations related to housing based upon such studies. Ability to express ideas and findings clearly and concisely, utilizing oral, written, and graphic techniques. Ability to establish and maintain effective working relationships with supervisors, other employees, outside agencies, and the general public. Ability to prepare and maintain accurate, timely reports and records. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; talk or hear, and use hands to finger, handle or feel. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand, and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions, and risk of electrical shock. The noise level in the work environment is usually moderate. An organization is only as good as the people it employs. To attract and retain the best team possible, the Alachua County Board of County Commissioners offers a competitive benefit program. We believe that if we expect our employees to support the County, we must first support the health and financial well-being of our employees and their families, now and as they plan for their future.BoCC-Contributed Benefits Medical/Health Insurance Employee Life Insurance Florida Retirement System Employee Assistance Program Optional Benefits Dental Insurance Vision Insurance Supplemental & Dependent Life Insurance Deferred Retirement Program Flexible Spending Accounts Roth IRA Tuition Assistance Program Computer Purchase Program NOTE: For detailed information regarding available benefits click here. You may also view Frequently Asked Questions (FAQs) regarding benefits. FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement. A defined benefit or defined contribution option may be chosen by the employee. TUITION ASSISTANCE PROGRAM Permanent, full-time employees are eligible for educational assistance funds. Contact the Human Resources Office for program details. HOLIDAYS Holidays are as follows: New Years Day Martin Luther King Day Memorial Day Juneteenth Independence Day Labor Day Veterans' Day Thanksgiving Day Friday following Thanksgiving Christmas Eve (IAFF*) Christmas Day Additional Christmas Holiday (All non-IAFF employees) 2 Floating Holidays (All non- IAFF employees) *IAFF – International Association of FirefightersPay periods are every two weeks, Monday through Sunday. Payday is Friday. International Association of Firefighters follow the General Contract 7k regarding holidays. Vacation Leave – Generous vacation accrual rates with payout of unused accrued leave, with some restrictions. For more detailed information regarding vacation leave refer to Employee Policy Manual, Section 7-2 . Sick leave is earned at a rate of 4 hours per pay period by all permanent, full-time employees*. At the end of each fiscal year, eligible employees can convert up to 10 days of accrued sick leave to vacation leave on a 2:1 basis. For more detailed information regarding sick leave refer to Employee Policy Manual, Section 7-3 *Accruals slightly different for IAFF employee.
Alachua County Board of County Commissioners
Gainesville, FL
Minimum Qualifications Bachelor's degree in real estate, finance, business administration, banking, public administration, or urban/regional planning and three years of professional level related work experience including a minimum of one year of housing program administration; or any equivalent combination of related training and experience. Applicants within six months of meeting the minimum education/experience requirement may be considered for trainee status. Successful completion of all applicable background checks pre-hire and ongoing are required. Position Summary This is a responsible professional, technical and supervisory position in the Alachua County Department of Growth Management. An employee assigned to this classification performs responsible professional, technical and supervisory work coordinating Alachua County housing programs and activities, including implementation of the County's State Housing Initiatives Partnership Program (SHIP) as well as coordination of the County's Community Development Block Grant Program (CDBG) and related activities. Work is performed under the direction of a higher level supervisor and is reviewed through conferences, reports, and the observation of results obtained. Examples of Duties ESSENTIAL JOB FUNCTIONS This is an emergency essential classification. Upon declaration of a disaster and/or emergency, all employees in this classification are required to work. Exudes a positive customer service focus. Advocates building organizational culture through aligning decisions with core values including: integrity, honesty, respect, diversity, innovation, accountability and communication. Prepares recommendations for housing programs. Prepares grant applications and contract materials for housing programs. Prepares and recommends County policies and procedures for housing programs. Establishes and maintains liaison with local, state and federal officials in the housing field. Coordinates County SHIP program activities with local public/private partnerships. Supervises and coordinates the activities of subordinate employees including determining work procedures and schedules; issuing instructions and assigning duties; reviewing work; recommending personnel actions; conducting performance reviews; and conducting departmental training and orientation. Conducts feasibility analyses and makes recommendations for housing development projects. Coordinates training classes for prospective home buyers. Manages SHIP and CDBG funded contracts with outside agencies. Processes reimbursement requests from outside agencies under contract with the Department. Monitors outside agencies for compliance with SHIP program requirements. Provides technical support for other housing providers. Promotes County housing programs to target groups and neighborhoods. Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency. NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. KNOWLEDGE, SKILLS AND ABILITIES Thorough knowledge of laws, ordinances, regulations and statutes governing federal and state housing grant and loan programs. Thorough knowledge of home financing alternatives. Thorough knowledge of the principles, methods and practices used in analyzing and evaluating residential real estate. Considerable knowledge of administrative management principles and practices. Knowledge of federal, state and local requirements as they apply to housing assistance programs. Knowledge of State of Florida real estate principles and practices. Knowledge of credit reporting laws, methods and practices. Skill in the use of the following: personal computer including word processing; calculator; telephone; copy machine; and fax machine. Ability to effectively supervise and coordinate the activities of subordinate employees. Ability to carry out complex planning studies related to housing and to take a significant role in the preparation and maintenance of comprehensive plans and functional plans. Ability to analyze information and to formulate substantive policy recommendations related to housing based upon such studies. Ability to express ideas and findings clearly and concisely, utilizing oral, written, and graphic techniques. Ability to establish and maintain effective working relationships with supervisors, other employees, outside agencies, and the general public. Ability to prepare and maintain accurate, timely reports and records. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; talk or hear, and use hands to finger, handle or feel. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand, and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions, and risk of electrical shock. The noise level in the work environment is usually moderate. An organization is only as good as the people it employs. To attract and retain the best team possible, the Alachua County Board of County Commissioners offers a competitive benefit program. We believe that if we expect our employees to support the County, we must first support the health and financial well-being of our employees and their families, now and as they plan for their future.BoCC-Contributed Benefits Medical/Health Insurance Employee Life Insurance Florida Retirement System Employee Assistance Program Optional Benefits Dental Insurance Vision Insurance Supplemental & Dependent Life Insurance Deferred Retirement Program Flexible Spending Accounts Roth IRA Tuition Assistance Program Computer Purchase Program NOTE: For detailed information regarding available benefits click here. You may also view Frequently Asked Questions (FAQs) regarding benefits. FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement. A defined benefit or defined contribution option may be chosen by the employee. TUITION ASSISTANCE PROGRAM Permanent, full-time employees are eligible for educational assistance funds. Contact the Human Resources Office for program details. HOLIDAYS Holidays are as follows: New Years Day Martin Luther King Day Memorial Day Juneteenth Independence Day Labor Day Veterans' Day Thanksgiving Day Friday following Thanksgiving Christmas Eve (IAFF*) Christmas Day Additional Christmas Holiday (All non-IAFF employees) 2 Floating Holidays (All non- IAFF employees) *IAFF – International Association of FirefightersPay periods are every two weeks, Monday through Sunday. Payday is Friday. International Association of Firefighters follow the General Contract 7k regarding holidays. Vacation Leave – Generous vacation accrual rates with payout of unused accrued leave, with some restrictions. For more detailed information regarding vacation leave refer to Employee Policy Manual, Section 7-2 . Sick leave is earned at a rate of 4 hours per pay period by all permanent, full-time employees*. At the end of each fiscal year, eligible employees can convert up to 10 days of accrued sick leave to vacation leave on a 2:1 basis. For more detailed information regarding sick leave refer to Employee Policy Manual, Section 7-3 *Accruals slightly different for IAFF employee.
Full-time
Minimum Qualifications Bachelor's degree in real estate, finance, business administration, banking, public administration, or urban/regional planning and three years of professional level related work experience including a minimum of one year of housing program administration; or any equivalent combination of related training and experience. Applicants within six months of meeting the minimum education/experience requirement may be considered for trainee status. Successful completion of all applicable background checks pre-hire and ongoing are required. Position Summary This is a responsible professional, technical and supervisory position in the Alachua County Department of Growth Management. An employee assigned to this classification performs responsible professional, technical and supervisory work coordinating Alachua County housing programs and activities, including implementation of the County's State Housing Initiatives Partnership Program (SHIP) as well as coordination of the County's Community Development Block Grant Program (CDBG) and related activities. Work is performed under the direction of a higher level supervisor and is reviewed through conferences, reports, and the observation of results obtained. Examples of Duties ESSENTIAL JOB FUNCTIONS This is an emergency essential classification. Upon declaration of a disaster and/or emergency, all employees in this classification are required to work. Exudes a positive customer service focus. Advocates building organizational culture through aligning decisions with core values including: integrity, honesty, respect, diversity, innovation, accountability and communication. Prepares recommendations for housing programs. Prepares grant applications and contract materials for housing programs. Prepares and recommends County policies and procedures for housing programs. Establishes and maintains liaison with local, state and federal officials in the housing field. Coordinates County SHIP program activities with local public/private partnerships. Supervises and coordinates the activities of subordinate employees including determining work procedures and schedules; issuing instructions and assigning duties; reviewing work; recommending personnel actions; conducting performance reviews; and conducting departmental training and orientation. Conducts feasibility analyses and makes recommendations for housing development projects. Coordinates training classes for prospective home buyers. Manages SHIP and CDBG funded contracts with outside agencies. Processes reimbursement requests from outside agencies under contract with the Department. Monitors outside agencies for compliance with SHIP program requirements. Provides technical support for other housing providers. Promotes County housing programs to target groups and neighborhoods. Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency. NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. KNOWLEDGE, SKILLS AND ABILITIES Thorough knowledge of laws, ordinances, regulations and statutes governing federal and state housing grant and loan programs. Thorough knowledge of home financing alternatives. Thorough knowledge of the principles, methods and practices used in analyzing and evaluating residential real estate. Considerable knowledge of administrative management principles and practices. Knowledge of federal, state and local requirements as they apply to housing assistance programs. Knowledge of State of Florida real estate principles and practices. Knowledge of credit reporting laws, methods and practices. Skill in the use of the following: personal computer including word processing; calculator; telephone; copy machine; and fax machine. Ability to effectively supervise and coordinate the activities of subordinate employees. Ability to carry out complex planning studies related to housing and to take a significant role in the preparation and maintenance of comprehensive plans and functional plans. Ability to analyze information and to formulate substantive policy recommendations related to housing based upon such studies. Ability to express ideas and findings clearly and concisely, utilizing oral, written, and graphic techniques. Ability to establish and maintain effective working relationships with supervisors, other employees, outside agencies, and the general public. Ability to prepare and maintain accurate, timely reports and records. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; talk or hear, and use hands to finger, handle or feel. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand, and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions, and risk of electrical shock. The noise level in the work environment is usually moderate. An organization is only as good as the people it employs. To attract and retain the best team possible, the Alachua County Board of County Commissioners offers a competitive benefit program. We believe that if we expect our employees to support the County, we must first support the health and financial well-being of our employees and their families, now and as they plan for their future.BoCC-Contributed Benefits Medical/Health Insurance Employee Life Insurance Florida Retirement System Employee Assistance Program Optional Benefits Dental Insurance Vision Insurance Supplemental & Dependent Life Insurance Deferred Retirement Program Flexible Spending Accounts Roth IRA Tuition Assistance Program Computer Purchase Program NOTE: For detailed information regarding available benefits click here. You may also view Frequently Asked Questions (FAQs) regarding benefits. FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement. A defined benefit or defined contribution option may be chosen by the employee. TUITION ASSISTANCE PROGRAM Permanent, full-time employees are eligible for educational assistance funds. Contact the Human Resources Office for program details. HOLIDAYS Holidays are as follows: New Years Day Martin Luther King Day Memorial Day Juneteenth Independence Day Labor Day Veterans' Day Thanksgiving Day Friday following Thanksgiving Christmas Eve (IAFF*) Christmas Day Additional Christmas Holiday (All non-IAFF employees) 2 Floating Holidays (All non- IAFF employees) *IAFF – International Association of FirefightersPay periods are every two weeks, Monday through Sunday. Payday is Friday. International Association of Firefighters follow the General Contract 7k regarding holidays. Vacation Leave – Generous vacation accrual rates with payout of unused accrued leave, with some restrictions. For more detailed information regarding vacation leave refer to Employee Policy Manual, Section 7-2 . Sick leave is earned at a rate of 4 hours per pay period by all permanent, full-time employees*. At the end of each fiscal year, eligible employees can convert up to 10 days of accrued sick leave to vacation leave on a 2:1 basis. For more detailed information regarding sick leave refer to Employee Policy Manual, Section 7-3 *Accruals slightly different for IAFF employee.
The John F. Kennedy Center for Performing Arts
Washington DC
About the Washington National Opera In 1956, the sound of opera rang out in DC, heralding the birth of a new company. Four decades and countless artistic leaps later, Washington National Opera continues to move boldly forward on the great adventure that began years ago in a university auditorium. Washington National Opera is now one of the nation's leading opera companies and plays to standing room audiences in the Kennedy Center. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all full-time employees including: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2023 staff video! Job Description The WNO Constituent Relations and Audience Development Manager will develop, facilitate, and manage programs to build new, diverse audiences for Washington National Opera, and to strengthen WNO’s relationships with affiliate groups that widen WNO’s audience and donor pipelines. These activities will be designed to generate increased net revenue for WNO, both in the short term and over the long term through the renewal and expansion of WNO’s audience and constituent base. These duties involve extensive independent responsibility for strategic planning, program creation, program management, and budget design and management. The Constituent Relations and Audience Development Manager will be responsible for developing consistent strategies for Audience Development across the organization, and seeking out opportunities to work with a range of institutional and community stakeholders to achieve the objectives in WNO’s Strategic Plan under “Audience Growth, Audience Diversity, and Audience Experience.” The Constituent Relations and Audience Development Manager will also help identify potential prospects for donor cultivation and will work closely with WNO’s Development Department and the Director of Administration and Governance to craft opportunities for deeper engagement. The Constituent Relations and Audience Development Manager will design, manage, and launch special projects and events as well as oversee continued work with WNO Affinity Groups and the Marketing and Audience Development Committee of the WNO Board of Trustees. This work will be achieved by working closely with WNO and Kennedy Center staff, WNO Affinity Groups, WNO Board of Trustee leaders, WNO General Director and Artistic Director, Production, Marketing, Development, Education, Press, Young Artist Program Departments, and key volunteer leaders. Key Responsibilities Affinity Group Development and Management: Independently coordinate with respective stakeholders on all aspects of day-to-day and long-term management for WNO’s existing affinity groups – BravO (WNO’s young professionals group), WNO’s Women Who Opera subscription group, and the WNO Women’s Committee. Ensure that these groups meet targets for generating net revenue for WNO through social events that support mainstage productions and/or raise funds to support WNO programs. Work with the Director of Administration and Governance to develop strategy, goals, and plans for each group, and develop tools for evaluating efficacy. Evaluate and pursue opportunities to create additional affiliate groups of WNO subscribers and single ticket buyers, with the goal of increasing the breadth and diversity of WNO’s audience. Audience Development Strategies and Events: Develop partnerships with community organizations and expand existing partnerships (e.g. with embassies, corporate sponsors, local alumni associations), to identify and cultivate potential new audiences throughout the Greater Washington area. Partner and cultivate relationships with existing groups, both in-house and outside (e.g., BravO, OPERA America’s Opera Teens, Kennedy Center MyTix, LINKS, Black-Letter Greek Organizations) to extend current programs and create new ones. Serve as project manager and event coordinator for community engagement initiatives such as (but not limited to), Alumni Night, and Pride Night Out, Military Night, etc. Evaluate and pursue initiatives to attract specific segments, such as family audiences or BravO members who have surpassed the BravO age limit. Review contracts with external vendors for the events, and collaborate with both internal marketing and subscriptions teams on designing promotional materials and tracking ticket and subscription sales. Financial Responsibilities: Oversee on- and offsite events that generate revenue for WNO. Responsible for designing programs budgets totaling approximately $350,000, and managing expenses and revenue to budget targets. Opera in the Outfield: In partnership with both internal and external stakeholders, serve as project manager and event coordinator for all aspects of WNO’s signature community engagement and audience development event, a free annual broadcast of a WNO opera at Nationals Park. Engage WNO Social Impact and Audience Development functions to ensure that the event meets goals for attendance, community impact, and introducing new audiences to WNO. Ensure that WNO constituent groups are engaged in promoting the event. Serve as primary contact for the Nationals Park, including negotiating and executing the contract with Nationals Park. Facilitate all production and promotional materials by collaborating with both Kennedy Center and Nationals media teams. Oversee all design/advertising collateral both internal and external to the Kennedy Center. Engage and coordinate staff across all departments of the Kennedy Center and contacts at the Nationals to prepare for and execute all event-planning requirements. WNO Marketing and Audience Building Committee: Serve as a co-staff lead for this committee of the WNO Board of Trustees, working in partnership with WNO’s Marketing Manager to drive the strategy for the Committee, and to provide project management and day-to-day support for the work of the Committee. Ongoing projects: Demonstrate strong project management skills to strategically manage the timeline and planning process for WNO’s Artist Ambassador program and any other events or initiatives – as developed to support Audience Development goals for WNO. Track progress against intended outcomes; financial and human resources allocations; and ROI. Other duties as assigned. Key Qualifications 5+ years of administrative experience, preferably in the not-for-profit arts space and/or in special events, development, and audience development. Successful candidates will be customer service-oriented, and will be able to think strategically while also having the capacity to handle day-to-day details of program management. Excellent communication, writing, editing, and proofreading skills as well as creativity, flexibility, diplomacy, and problem solving skills are essential. Must have ability to manage a variety of projects simultaneously, to work independently, and to represent the WNO well in public settings and with various constituencies. Knowledge of opera or classical music desirable. Competency with Microsoft Office is highly desirable. Additional Information Light travel throughout the city is needed to identify and visit locations for events and performances. Occasional evening and weekend hours are required as necessary to support events and other activities.
Full Time Regular
About the Washington National Opera In 1956, the sound of opera rang out in DC, heralding the birth of a new company. Four decades and countless artistic leaps later, Washington National Opera continues to move boldly forward on the great adventure that began years ago in a university auditorium. Washington National Opera is now one of the nation's leading opera companies and plays to standing room audiences in the Kennedy Center. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all full-time employees including: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2023 staff video! Job Description The WNO Constituent Relations and Audience Development Manager will develop, facilitate, and manage programs to build new, diverse audiences for Washington National Opera, and to strengthen WNO’s relationships with affiliate groups that widen WNO’s audience and donor pipelines. These activities will be designed to generate increased net revenue for WNO, both in the short term and over the long term through the renewal and expansion of WNO’s audience and constituent base. These duties involve extensive independent responsibility for strategic planning, program creation, program management, and budget design and management. The Constituent Relations and Audience Development Manager will be responsible for developing consistent strategies for Audience Development across the organization, and seeking out opportunities to work with a range of institutional and community stakeholders to achieve the objectives in WNO’s Strategic Plan under “Audience Growth, Audience Diversity, and Audience Experience.” The Constituent Relations and Audience Development Manager will also help identify potential prospects for donor cultivation and will work closely with WNO’s Development Department and the Director of Administration and Governance to craft opportunities for deeper engagement. The Constituent Relations and Audience Development Manager will design, manage, and launch special projects and events as well as oversee continued work with WNO Affinity Groups and the Marketing and Audience Development Committee of the WNO Board of Trustees. This work will be achieved by working closely with WNO and Kennedy Center staff, WNO Affinity Groups, WNO Board of Trustee leaders, WNO General Director and Artistic Director, Production, Marketing, Development, Education, Press, Young Artist Program Departments, and key volunteer leaders. Key Responsibilities Affinity Group Development and Management: Independently coordinate with respective stakeholders on all aspects of day-to-day and long-term management for WNO’s existing affinity groups – BravO (WNO’s young professionals group), WNO’s Women Who Opera subscription group, and the WNO Women’s Committee. Ensure that these groups meet targets for generating net revenue for WNO through social events that support mainstage productions and/or raise funds to support WNO programs. Work with the Director of Administration and Governance to develop strategy, goals, and plans for each group, and develop tools for evaluating efficacy. Evaluate and pursue opportunities to create additional affiliate groups of WNO subscribers and single ticket buyers, with the goal of increasing the breadth and diversity of WNO’s audience. Audience Development Strategies and Events: Develop partnerships with community organizations and expand existing partnerships (e.g. with embassies, corporate sponsors, local alumni associations), to identify and cultivate potential new audiences throughout the Greater Washington area. Partner and cultivate relationships with existing groups, both in-house and outside (e.g., BravO, OPERA America’s Opera Teens, Kennedy Center MyTix, LINKS, Black-Letter Greek Organizations) to extend current programs and create new ones. Serve as project manager and event coordinator for community engagement initiatives such as (but not limited to), Alumni Night, and Pride Night Out, Military Night, etc. Evaluate and pursue initiatives to attract specific segments, such as family audiences or BravO members who have surpassed the BravO age limit. Review contracts with external vendors for the events, and collaborate with both internal marketing and subscriptions teams on designing promotional materials and tracking ticket and subscription sales. Financial Responsibilities: Oversee on- and offsite events that generate revenue for WNO. Responsible for designing programs budgets totaling approximately $350,000, and managing expenses and revenue to budget targets. Opera in the Outfield: In partnership with both internal and external stakeholders, serve as project manager and event coordinator for all aspects of WNO’s signature community engagement and audience development event, a free annual broadcast of a WNO opera at Nationals Park. Engage WNO Social Impact and Audience Development functions to ensure that the event meets goals for attendance, community impact, and introducing new audiences to WNO. Ensure that WNO constituent groups are engaged in promoting the event. Serve as primary contact for the Nationals Park, including negotiating and executing the contract with Nationals Park. Facilitate all production and promotional materials by collaborating with both Kennedy Center and Nationals media teams. Oversee all design/advertising collateral both internal and external to the Kennedy Center. Engage and coordinate staff across all departments of the Kennedy Center and contacts at the Nationals to prepare for and execute all event-planning requirements. WNO Marketing and Audience Building Committee: Serve as a co-staff lead for this committee of the WNO Board of Trustees, working in partnership with WNO’s Marketing Manager to drive the strategy for the Committee, and to provide project management and day-to-day support for the work of the Committee. Ongoing projects: Demonstrate strong project management skills to strategically manage the timeline and planning process for WNO’s Artist Ambassador program and any other events or initiatives – as developed to support Audience Development goals for WNO. Track progress against intended outcomes; financial and human resources allocations; and ROI. Other duties as assigned. Key Qualifications 5+ years of administrative experience, preferably in the not-for-profit arts space and/or in special events, development, and audience development. Successful candidates will be customer service-oriented, and will be able to think strategically while also having the capacity to handle day-to-day details of program management. Excellent communication, writing, editing, and proofreading skills as well as creativity, flexibility, diplomacy, and problem solving skills are essential. Must have ability to manage a variety of projects simultaneously, to work independently, and to represent the WNO well in public settings and with various constituencies. Knowledge of opera or classical music desirable. Competency with Microsoft Office is highly desirable. Additional Information Light travel throughout the city is needed to identify and visit locations for events and performances. Occasional evening and weekend hours are required as necessary to support events and other activities.
The John F. Kennedy Center for Performing Arts
Washington DC
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all employees including: Staff offers for discount tickets We like to have fun! Check out the Kennedy Center National Dance Day 2023 staff video! Job Description Retail Operations generates revenue to support the mission and programs of the Kennedy Center (KC); educates the guest about the performing arts; builds brand equity for the KC; offers exclusive member discounts; and engages with volunteers who are ambassadors in the community. The Retail Supervisor (part-time) provides leadership, training, direction and coaching to staff, and is actively involved in all functions related to daily retail operations and sales for Kennedy Center retail shops and pop-ups. The primary responsibilities of the Retail Supervisor are to maximize sales and retail profitability by training and mentoring staff, controlling expenses, protecting retail assets, and by ensuring that retail standards and processes for customer service, merchandising, operations, staffing, and fund management are consistent and well executed, in accordance with the KC mission, policies and procedures. Key Responsibilities Supervision Leads and Supervises sales associates, volunteers, assistant supervisor, sales lead and openers/closers, providing overall direction, coordination and coaching of retail staff in accordance with KC policies and procedures and applicable laws. Responsibilities include daily scheduling, directing work and training of staff and volunteers. Coach, mentor and assist with staff and volunteer performance management. Address complaints and resolve problems. Assist with hiring, weekly schedules, and time keeping. Customer Service Acts as a role model, sells to customers and sets standards and provides training to staff to ensure excellence in customer service in the stores, monitoring customer feedback and responding to and addressing all customer concerns promptly. Operations Ensures all store policies and procedures are followed. Creates and manages daily schedules to support the needs of the business in coordination with performances and payroll budget. Performs and supervises opening and closing procedures, including reconciling sales and discrepancies, and managing cash, deposits, and keys. Ensures cleanliness and good working order of fixtures, lighting, and AV equipment, coordinating with Facilities as needed. Ensures POS equipment and software are working properly with regular software updates, working with IT and submitting Service Requests as needed. Maintain inventory of supplies and share needs with Warehouse Staff and Fiscal Analyst as needed. Inventory Management and Visual Merchandising Ensures the visual merchandising standards for the store are met; fill and restock displays following plan-o-grams developed by the visual merchandiser, submitting merchandise requests as needed to the Warehouse. Attend weekly floor walk-throughs with the Retail Operations Manager, Buyer, Visual Merchandiser and Warehouse Team to provide merchandise feedback and needs, and share customer and staff requests/feedback. Communicates inventory needs and issues (labeling, folding, storing, etc.) to the Warehouse Team. Reviews and processes inventory damages to ensure accuracy of inventory. Share information on sales promotions with staff. Assist with preparing shops and stockrooms for and actively participates in annual physical inventory and reconciliation process. Stay familiar with current trends and issues, industry standards, etc., in the museum and specialty retail selling environments. Other duties as assigned. Key Qualifications 3 to 5 years’ experience in related museum or related specialty retail operation with at least 3 of those years at a managerial level. Ability to stand for extended periods of time, walk frequent distances of up to a quarter of a mile at a time, and climb 10+ steps. Ability to work varied days and hours, including nights, weekends and holidays, based on business needs. Working at least 3 nights and 1 weekend shift is required. Some college coursework preferred
Part Time Regular
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all employees including: Staff offers for discount tickets We like to have fun! Check out the Kennedy Center National Dance Day 2023 staff video! Job Description Retail Operations generates revenue to support the mission and programs of the Kennedy Center (KC); educates the guest about the performing arts; builds brand equity for the KC; offers exclusive member discounts; and engages with volunteers who are ambassadors in the community. The Retail Supervisor (part-time) provides leadership, training, direction and coaching to staff, and is actively involved in all functions related to daily retail operations and sales for Kennedy Center retail shops and pop-ups. The primary responsibilities of the Retail Supervisor are to maximize sales and retail profitability by training and mentoring staff, controlling expenses, protecting retail assets, and by ensuring that retail standards and processes for customer service, merchandising, operations, staffing, and fund management are consistent and well executed, in accordance with the KC mission, policies and procedures. Key Responsibilities Supervision Leads and Supervises sales associates, volunteers, assistant supervisor, sales lead and openers/closers, providing overall direction, coordination and coaching of retail staff in accordance with KC policies and procedures and applicable laws. Responsibilities include daily scheduling, directing work and training of staff and volunteers. Coach, mentor and assist with staff and volunteer performance management. Address complaints and resolve problems. Assist with hiring, weekly schedules, and time keeping. Customer Service Acts as a role model, sells to customers and sets standards and provides training to staff to ensure excellence in customer service in the stores, monitoring customer feedback and responding to and addressing all customer concerns promptly. Operations Ensures all store policies and procedures are followed. Creates and manages daily schedules to support the needs of the business in coordination with performances and payroll budget. Performs and supervises opening and closing procedures, including reconciling sales and discrepancies, and managing cash, deposits, and keys. Ensures cleanliness and good working order of fixtures, lighting, and AV equipment, coordinating with Facilities as needed. Ensures POS equipment and software are working properly with regular software updates, working with IT and submitting Service Requests as needed. Maintain inventory of supplies and share needs with Warehouse Staff and Fiscal Analyst as needed. Inventory Management and Visual Merchandising Ensures the visual merchandising standards for the store are met; fill and restock displays following plan-o-grams developed by the visual merchandiser, submitting merchandise requests as needed to the Warehouse. Attend weekly floor walk-throughs with the Retail Operations Manager, Buyer, Visual Merchandiser and Warehouse Team to provide merchandise feedback and needs, and share customer and staff requests/feedback. Communicates inventory needs and issues (labeling, folding, storing, etc.) to the Warehouse Team. Reviews and processes inventory damages to ensure accuracy of inventory. Share information on sales promotions with staff. Assist with preparing shops and stockrooms for and actively participates in annual physical inventory and reconciliation process. Stay familiar with current trends and issues, industry standards, etc., in the museum and specialty retail selling environments. Other duties as assigned. Key Qualifications 3 to 5 years’ experience in related museum or related specialty retail operation with at least 3 of those years at a managerial level. Ability to stand for extended periods of time, walk frequent distances of up to a quarter of a mile at a time, and climb 10+ steps. Ability to work varied days and hours, including nights, weekends and holidays, based on business needs. Working at least 3 nights and 1 weekend shift is required. Some college coursework preferred
The John F. Kennedy Center for Performing Arts
Washington DC
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all employees including: Staff offers for discount tickets We like to have fun! Check out the Kennedy Center National Dance Day 2023 staff video! Job Description C andidates must be able to work on Sundays and be able to work 3 shifts per week including 2 evening shifts. Must have flexible schedule to work evenings, weekends, and holidays as determined by the needs of the business. This Retail Sales Lead assists with the oversight of routine, daily operations of the Gift Shops. The Retail Sales Lead /Opener-Closer is responsible for training, leading and supporting sales associates in meeting daily sales goals, restocking merchandise and supplies, maintaining full product displays, opening and closing the Shops, oversight of fund management on the sales floor, and daily operations and cleanliness of the shops. (S)he must possess the ability to analyze and solve problems. Key Responsibilities Trains and acts as a model for sales associate and volunteers on the sales floor in greeting and engaging with customers, suggesting and showing products, sharing product knowledge and answering questions. Opens and closes shops in a timely and orderly fashion each business day. Provides sales goals and product information to staff. Supports and incentivizes staff to meet sales goals, provide high-level customer service, and perform and complete assigned duties and projects. Ensures the accuracy of all cash handling, maintaining of standards, procedures and policy for cash handling on their shift and documenting all discrepancies and informing Manager and/or Supervisor(s) of any discrepancies. Ensures proper shift change procedure and maintenance of daily reconciliation sheets; assists in making sure that all cash drawers have ample change to function throughout each shift. If closing, ensures that all registers balance and that paper work and monies are dropped properly in the safe. In coordination with the Manager and Supervisor(s), leads staff in re-stocking all merchandise and displays that need replenishment and ensures shops are kept neat and clean at all times. Ensure that the cash wrap and POS areas have all necessary supplies. Checks in transfers, submits pick requests for needed products after checking inventory levels. Share product feedback with the Buyer and Warehouse Manager. Key Qualifications Associate degree and some college coursework desired High school education and/or GED required Minimum of one year experience as a senior sales associate and/or opener/closer at the Kennedy Center OR one year of comparable experience in specialty and/or museum retail Previous supervisory or lead sales experience Strong sales and customer service skills Strong technology experience and skills to include POS Apple iOS, Microsoft Office Applications and ability to learn and adapt to new technology Ability to multi-task in a fast paced environment with quickly changing priorities
Part Time Regular
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all employees including: Staff offers for discount tickets We like to have fun! Check out the Kennedy Center National Dance Day 2023 staff video! Job Description C andidates must be able to work on Sundays and be able to work 3 shifts per week including 2 evening shifts. Must have flexible schedule to work evenings, weekends, and holidays as determined by the needs of the business. This Retail Sales Lead assists with the oversight of routine, daily operations of the Gift Shops. The Retail Sales Lead /Opener-Closer is responsible for training, leading and supporting sales associates in meeting daily sales goals, restocking merchandise and supplies, maintaining full product displays, opening and closing the Shops, oversight of fund management on the sales floor, and daily operations and cleanliness of the shops. (S)he must possess the ability to analyze and solve problems. Key Responsibilities Trains and acts as a model for sales associate and volunteers on the sales floor in greeting and engaging with customers, suggesting and showing products, sharing product knowledge and answering questions. Opens and closes shops in a timely and orderly fashion each business day. Provides sales goals and product information to staff. Supports and incentivizes staff to meet sales goals, provide high-level customer service, and perform and complete assigned duties and projects. Ensures the accuracy of all cash handling, maintaining of standards, procedures and policy for cash handling on their shift and documenting all discrepancies and informing Manager and/or Supervisor(s) of any discrepancies. Ensures proper shift change procedure and maintenance of daily reconciliation sheets; assists in making sure that all cash drawers have ample change to function throughout each shift. If closing, ensures that all registers balance and that paper work and monies are dropped properly in the safe. In coordination with the Manager and Supervisor(s), leads staff in re-stocking all merchandise and displays that need replenishment and ensures shops are kept neat and clean at all times. Ensure that the cash wrap and POS areas have all necessary supplies. Checks in transfers, submits pick requests for needed products after checking inventory levels. Share product feedback with the Buyer and Warehouse Manager. Key Qualifications Associate degree and some college coursework desired High school education and/or GED required Minimum of one year experience as a senior sales associate and/or opener/closer at the Kennedy Center OR one year of comparable experience in specialty and/or museum retail Previous supervisory or lead sales experience Strong sales and customer service skills Strong technology experience and skills to include POS Apple iOS, Microsoft Office Applications and ability to learn and adapt to new technology Ability to multi-task in a fast paced environment with quickly changing priorities
The John F. Kennedy Center for Performing Arts
Washington DC
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all employees including: Staff offers for discount tickets We like to have fun! Check out the Kennedy Center National Dance Day 2023 staff video! Job Description C andidates must be able to work on Sundays and be able to work 3 shifts per week including 2 evening shifts. Must have flexible schedule to work evenings, weekends, and holidays as determined by the needs of the business. The Kennedy Center Retail Operations includes two stores, concessions, trunk shows, pop-up satellite shops, off-site events, and festivals. As a senior sales associate, you will use your advanced knowledge of sales, merchandise, performances and the Kennedy Center to provide best-in-class customer service and mentor other staff, creating a memorable experience for guests and exceeding their expectations. Openers/Closers are responsible for customer service, sales, personalized shopping, replenishing merchandise and restocking displays, opening and closing the shop, mentoring staff and related retail duties in the Gift Shop. Position requires the ability to engage our diverse Gift Shop customer by communicating the features and benefits of our unique merchandise. This position will also provide excellent front-line service by answering questions about and enthusiastically promoting the Kennedy Center. Qualifications include a strong record of accomplishment exceeding sales goals, mentoring and training staff, high energy level and strong interpersonal skills; enjoy working as part of a team, strong organization skills and ability to multi-task in a fastpaced high-volume sales environment. In addition, interest in our unique products including KC branded and performance merchandise, and jewelry/fashion-related gifts, and an interest in the performing arts, plus previous retail and cash handling experience is desired. You will use an iPad and web-based POS system to process sales, lookup product information and request needed products for replenishment. You will ensure the Shops are clean and supplies and merchandise are fully stocked, and displays follow visual plano-grams and include informative signage. You will assume an area of product responsibility and be able to answer questions and relay information to Managers and Buyers about products in your area. Key Responsibilities Greets and acknowledges all customers entering the shop or sales location, or on the phone. Learns customers shopping purpose. Positively engages with customers regarding merchandise in the store, highlighting new and unique merchandise, providing product knowledge, and selling unique products and gifts, adding-on items to transactions with the goals of increasing average sales and units per transaction. Mentors and assists with training and developing new and current sales associates. Processes payments at POS efficiently and accurately, utilizing strong knowledge of all POS functions to include returns, voids, discounts, gift certificates and send-sales, in addition to cash and credit card sales. Performs advanced procedures and authorizations in the POS system in the absence of Managers/Supervisors/Lead. Ensure cash accuracy and accountability, so that drawer funds match end of day reports, make and as needed fulfill requests for change, and perform cash reconciliation. Maintains an area of inventory responsibility, becoming knowledgeable about products in your area, sharing knowledge with other staff for the purpose of selling more products and answering customer’s product questions. Share helpful information with Managers and Buyers about products (damages, best-sellers, out-of-stock merchandise, customer requests and preferences, etc.). Assists with cycle counts and physical inventory preparation, inventory taking and reconciliation. Requests needed merchandise from the warehouse, process transfers, replenish merchandise, and receive and monitor stock. Perform daily housekeeping duties including dusting, glass cleaning, filling and maintaining displays and back-stock, and maintaining general store, cash wrap and back-stock cleanliness and organization. Open and Close the Shop and supervise daily schedule, breaks and escalated customer service needs in the absence of the Managers/Supervisors/Lead. Demonstrate knowledge of store policies and procedures and Kennedy Center mission and values. Key Qualifications High school education or equivalent required Must have 4+ years retail sales, cash handling, and customer service experience or equivalent as determined by management Ability to learn requirements of the job such as POS functions, product information and location of merchandise, Kennedy Center history and knowledge of current performances Experience with cash handling and reconciliation procedures Proficiency using POS systems and high-degree of comfort with technology and ability to quickly learn new systems (Apple iOS, Square, electronic timekeeping, etc.) Enjoys working as part of a team in a fast-paced, high-volume environment Ability to work varied shifts, including evenings until 11 pm, weekends, and holidays in coordination with performance times and to meet business needs. Ability to stand for extended periods of time (5 hours), to walk frequent short distances, to climb stairs, to lift up to 20 pounds, and to push carts of merchandise.
Part Time Regular
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all employees including: Staff offers for discount tickets We like to have fun! Check out the Kennedy Center National Dance Day 2023 staff video! Job Description C andidates must be able to work on Sundays and be able to work 3 shifts per week including 2 evening shifts. Must have flexible schedule to work evenings, weekends, and holidays as determined by the needs of the business. The Kennedy Center Retail Operations includes two stores, concessions, trunk shows, pop-up satellite shops, off-site events, and festivals. As a senior sales associate, you will use your advanced knowledge of sales, merchandise, performances and the Kennedy Center to provide best-in-class customer service and mentor other staff, creating a memorable experience for guests and exceeding their expectations. Openers/Closers are responsible for customer service, sales, personalized shopping, replenishing merchandise and restocking displays, opening and closing the shop, mentoring staff and related retail duties in the Gift Shop. Position requires the ability to engage our diverse Gift Shop customer by communicating the features and benefits of our unique merchandise. This position will also provide excellent front-line service by answering questions about and enthusiastically promoting the Kennedy Center. Qualifications include a strong record of accomplishment exceeding sales goals, mentoring and training staff, high energy level and strong interpersonal skills; enjoy working as part of a team, strong organization skills and ability to multi-task in a fastpaced high-volume sales environment. In addition, interest in our unique products including KC branded and performance merchandise, and jewelry/fashion-related gifts, and an interest in the performing arts, plus previous retail and cash handling experience is desired. You will use an iPad and web-based POS system to process sales, lookup product information and request needed products for replenishment. You will ensure the Shops are clean and supplies and merchandise are fully stocked, and displays follow visual plano-grams and include informative signage. You will assume an area of product responsibility and be able to answer questions and relay information to Managers and Buyers about products in your area. Key Responsibilities Greets and acknowledges all customers entering the shop or sales location, or on the phone. Learns customers shopping purpose. Positively engages with customers regarding merchandise in the store, highlighting new and unique merchandise, providing product knowledge, and selling unique products and gifts, adding-on items to transactions with the goals of increasing average sales and units per transaction. Mentors and assists with training and developing new and current sales associates. Processes payments at POS efficiently and accurately, utilizing strong knowledge of all POS functions to include returns, voids, discounts, gift certificates and send-sales, in addition to cash and credit card sales. Performs advanced procedures and authorizations in the POS system in the absence of Managers/Supervisors/Lead. Ensure cash accuracy and accountability, so that drawer funds match end of day reports, make and as needed fulfill requests for change, and perform cash reconciliation. Maintains an area of inventory responsibility, becoming knowledgeable about products in your area, sharing knowledge with other staff for the purpose of selling more products and answering customer’s product questions. Share helpful information with Managers and Buyers about products (damages, best-sellers, out-of-stock merchandise, customer requests and preferences, etc.). Assists with cycle counts and physical inventory preparation, inventory taking and reconciliation. Requests needed merchandise from the warehouse, process transfers, replenish merchandise, and receive and monitor stock. Perform daily housekeeping duties including dusting, glass cleaning, filling and maintaining displays and back-stock, and maintaining general store, cash wrap and back-stock cleanliness and organization. Open and Close the Shop and supervise daily schedule, breaks and escalated customer service needs in the absence of the Managers/Supervisors/Lead. Demonstrate knowledge of store policies and procedures and Kennedy Center mission and values. Key Qualifications High school education or equivalent required Must have 4+ years retail sales, cash handling, and customer service experience or equivalent as determined by management Ability to learn requirements of the job such as POS functions, product information and location of merchandise, Kennedy Center history and knowledge of current performances Experience with cash handling and reconciliation procedures Proficiency using POS systems and high-degree of comfort with technology and ability to quickly learn new systems (Apple iOS, Square, electronic timekeeping, etc.) Enjoys working as part of a team in a fast-paced, high-volume environment Ability to work varied shifts, including evenings until 11 pm, weekends, and holidays in coordination with performance times and to meet business needs. Ability to stand for extended periods of time (5 hours), to walk frequent short distances, to climb stairs, to lift up to 20 pounds, and to push carts of merchandise.
The John F. Kennedy Center for Performing Arts
Washington DC
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all employees including: Staff offers for discount tickets We like to have fun! Check out the Kennedy Center National Dance Day 2022 staff video! Job Description Must have flexible schedule to work evenings, weekends, and holidays as determined by the needs of the business. Must be able to work 2 shifts per week on a regular basis. This Retail Sales Lead (Opener/Closer) assists with the oversight of routine, daily operations of the Gift Shops. The Retail Sales Lead /Opener-Closer is responsible for training, leading and supporting sales associates in meeting daily sales goals, restocking merchandise and supplies, maintaining full product displays, opening and closing the Shops, oversight of fund management on the sales floor, and daily operations and cleanliness of the shops. (S)he must possess the ability to analyze and solve problems. Key Responsibilities Trains and acts as a model for sales associate and volunteers on the sales floor in greeting and engaging with customers, suggesting and showing products, sharing product knowledge and answering questions. Opens and closes shops in a timely and orderly fashion each business day. Provides sales goals and product information to staff. Supports and incentivizes staff to meet sales goals, provide high-level customer service, and perform and complete assigned duties and projects. Ensures the accuracy of all cash handling, maintaining of standards, procedures and policy for cash handling on their shift and documenting all discrepancies and informing Manager and/or Supervisor(s) of any discrepancies. Ensures proper shift change procedure and maintenance of daily reconciliation sheets; assists in making sure that all cash drawers have ample change to function throughout each shift. If closing, ensures that all registers balance and that paper work and monies are dropped properly in the safe. In coordination with the Manager and Supervisor(s), leads staff in re-stocking all merchandise and displays that need replenishment and ensures shops are kept neat and clean at all times. Ensure that the cash wrap and POS areas have all necessary supplies. Checks in transfers, submits pick requests for needed products after checking inventory levels. Share product feedback with the Buyer and Warehouse Manager. Key Qualifications Associate degree and some college coursework desired High school education and/or GED required Minimum of one year experience as a senior sales associate and/or opener/closer at the Kennedy Center OR one year of comparable experience in specialty and/or museum retail Previous supervisory or lead sales experience Strong sales and customer service skills Strong technology experience and skills to include POS Apple iOS, Microsoft Office Applications and ability to learn and adapt to new technology Ability to multi-task in a fast paced environment with quickly changing priorities
Part Time Regular
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all employees including: Staff offers for discount tickets We like to have fun! Check out the Kennedy Center National Dance Day 2022 staff video! Job Description Must have flexible schedule to work evenings, weekends, and holidays as determined by the needs of the business. Must be able to work 2 shifts per week on a regular basis. This Retail Sales Lead (Opener/Closer) assists with the oversight of routine, daily operations of the Gift Shops. The Retail Sales Lead /Opener-Closer is responsible for training, leading and supporting sales associates in meeting daily sales goals, restocking merchandise and supplies, maintaining full product displays, opening and closing the Shops, oversight of fund management on the sales floor, and daily operations and cleanliness of the shops. (S)he must possess the ability to analyze and solve problems. Key Responsibilities Trains and acts as a model for sales associate and volunteers on the sales floor in greeting and engaging with customers, suggesting and showing products, sharing product knowledge and answering questions. Opens and closes shops in a timely and orderly fashion each business day. Provides sales goals and product information to staff. Supports and incentivizes staff to meet sales goals, provide high-level customer service, and perform and complete assigned duties and projects. Ensures the accuracy of all cash handling, maintaining of standards, procedures and policy for cash handling on their shift and documenting all discrepancies and informing Manager and/or Supervisor(s) of any discrepancies. Ensures proper shift change procedure and maintenance of daily reconciliation sheets; assists in making sure that all cash drawers have ample change to function throughout each shift. If closing, ensures that all registers balance and that paper work and monies are dropped properly in the safe. In coordination with the Manager and Supervisor(s), leads staff in re-stocking all merchandise and displays that need replenishment and ensures shops are kept neat and clean at all times. Ensure that the cash wrap and POS areas have all necessary supplies. Checks in transfers, submits pick requests for needed products after checking inventory levels. Share product feedback with the Buyer and Warehouse Manager. Key Qualifications Associate degree and some college coursework desired High school education and/or GED required Minimum of one year experience as a senior sales associate and/or opener/closer at the Kennedy Center OR one year of comparable experience in specialty and/or museum retail Previous supervisory or lead sales experience Strong sales and customer service skills Strong technology experience and skills to include POS Apple iOS, Microsoft Office Applications and ability to learn and adapt to new technology Ability to multi-task in a fast paced environment with quickly changing priorities
The John F. Kennedy Center for Performing Arts
Washington DC
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all full-time employees including: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2023 staff video! Job Description Retail Operations generates revenue to support the mission and programs of the Kennedy Center. Specifically products sold in the store and online, educate the guest about the performing arts, build brand equity for the KC, and facilitate purchase discounts as a benefit for KC members. Additionally, the Shops engage KC volunteers who are ambassadors in the community. Key Responsibilities Receive and process vendor invoices and internal/external check requests; maintain files for W-9’s, purchase orders and packing/receiving slips and match to invoices. Verify invoices for quantity, unit pricing, extensions, discounts and “payable to” address. Assist with vendor communications regarding credits due. Monitor, post & reconcile incoming gift shop and concessions revenue, including providing guidance to concessions on pass-thru and artist payments to ensure accuracy of deposits and payments. Prepare daily bank deposits for pickup by Dunbar. Prepare and forward daily reports to Finance that show current checks, deposits, and other transactions and totals for verification. Respond to questions from and communicates with Finance regarding discrepancies and customer credit card billing inquiries. Prepare monthly and special reports on operational aspects of the financial and inventory condition of the gift shops and concessions to include sales, cogs, gift certificates, discounts, adjustments and inventory valuation. Prepare comparative data on previous periods using data from monthly financial reports. Prepare year-end accrual report. Review monthly inventory damages/adjustment report and share high dollar/unit damages with Director and Buyer. Assist Director with financial analysis and reporting. Assist Director with performance contracts, specifically payment tracking and collection. Place supply orders for retail operations within budget guidelines, using current inventory as a guide, and with input from Warehouse and Operations Manager. Reorder books and media for the Shops based on sales and target inventory levels, maximizing profitability, and with general understanding of purchasing policies and procedures. Order books and media for special events and coordinate RTV’s with vendors. Assist with entering and fulfillment of internal purchase orders. Assist with other duties as assigned. Key Qualifications Education/Experience Bachelor’s Degree in business or related field with some accounting coursework. Knowledge of sound accounting principles, practices and procedures, including general accepted accounting procedures (GAAP) and guidelines. At least five years’ accounts payable and cash reconciliation experience. Strong Microsoft Excel knowledge and reporting skills, including ability to work with formulas, logic, and pivot tables. Knowledge of accounting, spreadsheet and word processing software. Experience and high-degree of comfort learning and using new technology and software programs and performing associated trouble-shooting. Experience in a customer service environment. Candidate must be local or willing to relocate to the DMV area. Minimum Skills and/or Knowledge Required Ability to meet deadlines with accuracy, strong attention to detail and timeliness in a fast-paced, high-volume business operation. Skill in planning, organizing, prioritization and managing time across multiple tasks and deadlines. Must be self-starter with the ability to work with diverse teams in a fast-paced, goal-oriented environment. Ability to quickly learn, use and troubleshoot new technology, systems, hardware and software. Knowledge of accounting operations, mathematical skills, written and verbal skills, sign-making skills/software (Publisher) Ability to respond to vendor and customer concerns in a friendly, professional and positive manner. General understanding of purchasing policies and procedures. Ability to establish and maintain effective working relationships with other employees and the public. Additional Information The noise level in the work environment is generally normal however there may be times when the noise level is high for an office setting. Teamwork is paramount to the retail operations culture. The KC schedule is fast-paced and hectic with multiple events occurring simultaneously on a regular basis.
Full Time Regular
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all full-time employees including: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2023 staff video! Job Description Retail Operations generates revenue to support the mission and programs of the Kennedy Center. Specifically products sold in the store and online, educate the guest about the performing arts, build brand equity for the KC, and facilitate purchase discounts as a benefit for KC members. Additionally, the Shops engage KC volunteers who are ambassadors in the community. Key Responsibilities Receive and process vendor invoices and internal/external check requests; maintain files for W-9’s, purchase orders and packing/receiving slips and match to invoices. Verify invoices for quantity, unit pricing, extensions, discounts and “payable to” address. Assist with vendor communications regarding credits due. Monitor, post & reconcile incoming gift shop and concessions revenue, including providing guidance to concessions on pass-thru and artist payments to ensure accuracy of deposits and payments. Prepare daily bank deposits for pickup by Dunbar. Prepare and forward daily reports to Finance that show current checks, deposits, and other transactions and totals for verification. Respond to questions from and communicates with Finance regarding discrepancies and customer credit card billing inquiries. Prepare monthly and special reports on operational aspects of the financial and inventory condition of the gift shops and concessions to include sales, cogs, gift certificates, discounts, adjustments and inventory valuation. Prepare comparative data on previous periods using data from monthly financial reports. Prepare year-end accrual report. Review monthly inventory damages/adjustment report and share high dollar/unit damages with Director and Buyer. Assist Director with financial analysis and reporting. Assist Director with performance contracts, specifically payment tracking and collection. Place supply orders for retail operations within budget guidelines, using current inventory as a guide, and with input from Warehouse and Operations Manager. Reorder books and media for the Shops based on sales and target inventory levels, maximizing profitability, and with general understanding of purchasing policies and procedures. Order books and media for special events and coordinate RTV’s with vendors. Assist with entering and fulfillment of internal purchase orders. Assist with other duties as assigned. Key Qualifications Education/Experience Bachelor’s Degree in business or related field with some accounting coursework. Knowledge of sound accounting principles, practices and procedures, including general accepted accounting procedures (GAAP) and guidelines. At least five years’ accounts payable and cash reconciliation experience. Strong Microsoft Excel knowledge and reporting skills, including ability to work with formulas, logic, and pivot tables. Knowledge of accounting, spreadsheet and word processing software. Experience and high-degree of comfort learning and using new technology and software programs and performing associated trouble-shooting. Experience in a customer service environment. Candidate must be local or willing to relocate to the DMV area. Minimum Skills and/or Knowledge Required Ability to meet deadlines with accuracy, strong attention to detail and timeliness in a fast-paced, high-volume business operation. Skill in planning, organizing, prioritization and managing time across multiple tasks and deadlines. Must be self-starter with the ability to work with diverse teams in a fast-paced, goal-oriented environment. Ability to quickly learn, use and troubleshoot new technology, systems, hardware and software. Knowledge of accounting operations, mathematical skills, written and verbal skills, sign-making skills/software (Publisher) Ability to respond to vendor and customer concerns in a friendly, professional and positive manner. General understanding of purchasing policies and procedures. Ability to establish and maintain effective working relationships with other employees and the public. Additional Information The noise level in the work environment is generally normal however there may be times when the noise level is high for an office setting. Teamwork is paramount to the retail operations culture. The KC schedule is fast-paced and hectic with multiple events occurring simultaneously on a regular basis.
The John F. Kennedy Center for Performing Arts
Washington DC
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all full-time employees including: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2022 staff video! Job Description Retail Operations generates revenue to support the mission and programs of the Kennedy Center (KC); educates the guest about the performing arts; builds brand equity for the KC; offers exclusive member discounts; and engages with volunteers who are ambassadors in the community. The Retail Supervisor provides leadership, training, direction and coaching to staff, and is actively involved in all functions related to daily retail operations and sales for Kennedy Center retail shops and pop-ups. The primary responsibilities of the Retail Supervisor are to maximize sales and retail profitability by training and mentoring staff, controlling expenses, protecting retail assets, and by ensuring that retail standards and processes for customer service, merchandising, operations, staffing, and fund management are consistent and well executed, in accordance with the KC mission, policies and procedures. Key Responsibilities Supervision Leads and Supervises sales associates, volunteers, assistant supervisor, sales lead and openers/closers, providing overall direction, coordination and coaching of retail staff in accordance with KC policies and procedures and applicable laws. Responsibilities include daily scheduling, directing work and training of staff and volunteers. Coach, mentor and assist with staff and volunteer performance management. Address complaints and resolve problems. Assist with hiring, weekly schedules, and time keeping. Customer Service Acts as a role model, sells to customers and sets standards and provides training to staff to ensure excellence in customer service in the stores, monitoring customer feedback and responding to and addressing all customer concerns promptly. Operations Ensures all store policies and procedures are followed. Creates and manages daily schedules to support the needs of the business in coordination with performances and payroll budget. Performs and supervises opening and closing procedures, including reconciling sales and discrepancies, and managing cash, deposits, and keys. Ensures cleanliness and good working order of fixtures, lighting, and AV equipment, coordinating with Facilities as needed. Ensures POS equipment and software are working properly with regular software updates, working with IT and submitting Service Requests as needed. Maintain inventory of supplies and share needs with Warehouse Staff and Fiscal Analyst as needed. Inventory Management and Visual Merchandising Ensures the visual merchandising standards for the store are met; fill and restock displays following plan-o-grams developed by the visual merchandiser, submitting merchandise requests as needed to the Warehouse. Attend weekly floor walk-throughs with the Retail Operations Manager, Buyer, Visual Merchandiser and Warehouse Team to provide merchandise feedback and needs, and share customer and staff requests/feedback. Communicates inventory needs and issues (labeling, folding, storing, etc.) to the Warehouse Team. Reviews and processes inventory damages to ensure accuracy of inventory. Share information on sales promotions with staff. Assist with preparing shops and stockrooms for and actively participates in annual physical inventory and reconciliation process. Stay familiar with current trends and issues, industry standards, etc., in the museum and specialty retail selling environments. Other duties as assigned. Key Qualifications Bachelor’s degree in Business or related field and/or 3 to 5 years’ experience in related museum or related specialty retail operation with at least 3 of those years at a managerial level. Experience supervising and motivating individuals from a wide array of constituencies in a diverse community Proven experience developing and implementing procedures and solving problems Strong organization and communication skills Experience working collaboratively with Directors, Managers, Buyers, Merchandisers, and varied Staff from other KC Departments Must have strong skills and experience using technology (POS, Apple iOS, Microsoft Office Applications including Word, Excel and PowerPoint, Electronic Scheduling Software, etc.), plus ability to quickly learn new technology. Additional Information The noise level in the work environment is high. Teamwork is paramount to the retail operations culture. The KC schedule is fast-paced and hectic with multiple events often occurring simultaneously. All work for this position is on-site. This position is not eligible for remote work.
Full Time Regular
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all full-time employees including: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2022 staff video! Job Description Retail Operations generates revenue to support the mission and programs of the Kennedy Center (KC); educates the guest about the performing arts; builds brand equity for the KC; offers exclusive member discounts; and engages with volunteers who are ambassadors in the community. The Retail Supervisor provides leadership, training, direction and coaching to staff, and is actively involved in all functions related to daily retail operations and sales for Kennedy Center retail shops and pop-ups. The primary responsibilities of the Retail Supervisor are to maximize sales and retail profitability by training and mentoring staff, controlling expenses, protecting retail assets, and by ensuring that retail standards and processes for customer service, merchandising, operations, staffing, and fund management are consistent and well executed, in accordance with the KC mission, policies and procedures. Key Responsibilities Supervision Leads and Supervises sales associates, volunteers, assistant supervisor, sales lead and openers/closers, providing overall direction, coordination and coaching of retail staff in accordance with KC policies and procedures and applicable laws. Responsibilities include daily scheduling, directing work and training of staff and volunteers. Coach, mentor and assist with staff and volunteer performance management. Address complaints and resolve problems. Assist with hiring, weekly schedules, and time keeping. Customer Service Acts as a role model, sells to customers and sets standards and provides training to staff to ensure excellence in customer service in the stores, monitoring customer feedback and responding to and addressing all customer concerns promptly. Operations Ensures all store policies and procedures are followed. Creates and manages daily schedules to support the needs of the business in coordination with performances and payroll budget. Performs and supervises opening and closing procedures, including reconciling sales and discrepancies, and managing cash, deposits, and keys. Ensures cleanliness and good working order of fixtures, lighting, and AV equipment, coordinating with Facilities as needed. Ensures POS equipment and software are working properly with regular software updates, working with IT and submitting Service Requests as needed. Maintain inventory of supplies and share needs with Warehouse Staff and Fiscal Analyst as needed. Inventory Management and Visual Merchandising Ensures the visual merchandising standards for the store are met; fill and restock displays following plan-o-grams developed by the visual merchandiser, submitting merchandise requests as needed to the Warehouse. Attend weekly floor walk-throughs with the Retail Operations Manager, Buyer, Visual Merchandiser and Warehouse Team to provide merchandise feedback and needs, and share customer and staff requests/feedback. Communicates inventory needs and issues (labeling, folding, storing, etc.) to the Warehouse Team. Reviews and processes inventory damages to ensure accuracy of inventory. Share information on sales promotions with staff. Assist with preparing shops and stockrooms for and actively participates in annual physical inventory and reconciliation process. Stay familiar with current trends and issues, industry standards, etc., in the museum and specialty retail selling environments. Other duties as assigned. Key Qualifications Bachelor’s degree in Business or related field and/or 3 to 5 years’ experience in related museum or related specialty retail operation with at least 3 of those years at a managerial level. Experience supervising and motivating individuals from a wide array of constituencies in a diverse community Proven experience developing and implementing procedures and solving problems Strong organization and communication skills Experience working collaboratively with Directors, Managers, Buyers, Merchandisers, and varied Staff from other KC Departments Must have strong skills and experience using technology (POS, Apple iOS, Microsoft Office Applications including Word, Excel and PowerPoint, Electronic Scheduling Software, etc.), plus ability to quickly learn new technology. Additional Information The noise level in the work environment is high. Teamwork is paramount to the retail operations culture. The KC schedule is fast-paced and hectic with multiple events often occurring simultaneously. All work for this position is on-site. This position is not eligible for remote work.
The John F. Kennedy Center for Performing Arts
Washington DC
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all full-time employees including: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2022 staff video! Job Description Retail Operations generates revenue to support the mission and programs of the Kennedy Center. Specifically products sold in the store and online, educate the guest about the performing arts, build brand equity for the KC, and facilitate purchase discounts as a benefit for KC members. Additionally, the Shops engage KC volunteers who are ambassadors in the community. Key Responsibilities Receive and process vendor invoices and internal/external check requests; maintain files for W-9’s, purchase orders and packing/receiving slips and match to invoices. Verify invoices for quantity, unit pricing, extensions, discounts and “payable to” address. Assist with vendor communications regarding credits due. Monitor, post & reconcile incoming gift shop and concessions revenue, including providing guidance to concessions on pass-thru and artist payments to ensure accuracy of deposits and payments. Prepare daily bank deposits for pickup by Dunbar. Prepare and forward daily reports to Finance that show current checks, deposits, and other transactions and totals for verification. Respond to questions from and communicates with Finance regarding discrepancies and customer credit card billing inquiries. Prepare monthly and special reports on operational aspects of the financial and inventory condition of the gift shops and concessions to include sales, cogs, gift certificates, discounts, adjustments and inventory valuation. Prepare comparative data on previous periods using data from monthly financial reports. Prepare year-end accrual report. Review monthly inventory damages/adjustment report and share high dollar/unit damages with Director and Buyer. Assist Director with financial analysis and reporting. Assist Director with performance contracts, specifically payment tracking and collection. Place supply orders for retail operations within budget guidelines, using current inventory as a guide, and with input from Warehouse and Operations Manager. Reorder books and media for the Shops based on sales and target inventory levels, maximizing profitability, and with general understanding of purchasing policies and procedures. Order books and media for special events and coordinate RTV’s with vendors. Assist with entering and fulfillment of internal purchase orders. Assist with other duties as assigned. Key Qualifications Education/Experience Bachelor’s Degree in business or related field with some accounting coursework. Knowledge of sound accounting principles, practices and procedures, including general accepted accounting procedures (GAAP) and guidelines. At least five years’ accounts payable and cash reconciliation experience. Strong Microsoft Excel knowledge and reporting skills, including ability to work with formulas, logic, and pivot tables. Knowledge of accounting, spreadsheet and word processing software. Experience and high-degree of comfort learning and using new technology and software programs and performing associated trouble-shooting. Experience in a customer service environment. Candidate must be local or willing to relocate to the DMV area. Minimum Skills and/or Knowledge Required Ability to meet deadlines with accuracy, strong attention to detail and timeliness in a fast-paced, high-volume business operation. Skill in planning, organizing, prioritization and managing time across multiple tasks and deadlines. Must be self-starter with the ability to work with diverse teams in a fast-paced, goal-oriented environment. Ability to quickly learn, use and troubleshoot new technology, systems, hardware and software. Knowledge of accounting operations, mathematical skills, written and verbal skills, sign-making skills/software (Publisher) Ability to respond to vendor and customer concerns in a friendly, professional and positive manner. General understanding of purchasing policies and procedures. Ability to establish and maintain effective working relationships with other employees and the public. Additional Information The noise level in the work environment is generally normal however there may be times when the noise level is high for an office setting. Teamwork is paramount to the retail operations culture. The KC schedule is fast-paced and hectic with multiple events occurring simultaneously on a regular basis.
Full Time Regular
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all full-time employees including: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2022 staff video! Job Description Retail Operations generates revenue to support the mission and programs of the Kennedy Center. Specifically products sold in the store and online, educate the guest about the performing arts, build brand equity for the KC, and facilitate purchase discounts as a benefit for KC members. Additionally, the Shops engage KC volunteers who are ambassadors in the community. Key Responsibilities Receive and process vendor invoices and internal/external check requests; maintain files for W-9’s, purchase orders and packing/receiving slips and match to invoices. Verify invoices for quantity, unit pricing, extensions, discounts and “payable to” address. Assist with vendor communications regarding credits due. Monitor, post & reconcile incoming gift shop and concessions revenue, including providing guidance to concessions on pass-thru and artist payments to ensure accuracy of deposits and payments. Prepare daily bank deposits for pickup by Dunbar. Prepare and forward daily reports to Finance that show current checks, deposits, and other transactions and totals for verification. Respond to questions from and communicates with Finance regarding discrepancies and customer credit card billing inquiries. Prepare monthly and special reports on operational aspects of the financial and inventory condition of the gift shops and concessions to include sales, cogs, gift certificates, discounts, adjustments and inventory valuation. Prepare comparative data on previous periods using data from monthly financial reports. Prepare year-end accrual report. Review monthly inventory damages/adjustment report and share high dollar/unit damages with Director and Buyer. Assist Director with financial analysis and reporting. Assist Director with performance contracts, specifically payment tracking and collection. Place supply orders for retail operations within budget guidelines, using current inventory as a guide, and with input from Warehouse and Operations Manager. Reorder books and media for the Shops based on sales and target inventory levels, maximizing profitability, and with general understanding of purchasing policies and procedures. Order books and media for special events and coordinate RTV’s with vendors. Assist with entering and fulfillment of internal purchase orders. Assist with other duties as assigned. Key Qualifications Education/Experience Bachelor’s Degree in business or related field with some accounting coursework. Knowledge of sound accounting principles, practices and procedures, including general accepted accounting procedures (GAAP) and guidelines. At least five years’ accounts payable and cash reconciliation experience. Strong Microsoft Excel knowledge and reporting skills, including ability to work with formulas, logic, and pivot tables. Knowledge of accounting, spreadsheet and word processing software. Experience and high-degree of comfort learning and using new technology and software programs and performing associated trouble-shooting. Experience in a customer service environment. Candidate must be local or willing to relocate to the DMV area. Minimum Skills and/or Knowledge Required Ability to meet deadlines with accuracy, strong attention to detail and timeliness in a fast-paced, high-volume business operation. Skill in planning, organizing, prioritization and managing time across multiple tasks and deadlines. Must be self-starter with the ability to work with diverse teams in a fast-paced, goal-oriented environment. Ability to quickly learn, use and troubleshoot new technology, systems, hardware and software. Knowledge of accounting operations, mathematical skills, written and verbal skills, sign-making skills/software (Publisher) Ability to respond to vendor and customer concerns in a friendly, professional and positive manner. General understanding of purchasing policies and procedures. Ability to establish and maintain effective working relationships with other employees and the public. Additional Information The noise level in the work environment is generally normal however there may be times when the noise level is high for an office setting. Teamwork is paramount to the retail operations culture. The KC schedule is fast-paced and hectic with multiple events occurring simultaneously on a regular basis.
The John F. Kennedy Center for Performing Arts
Washington DC
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all full-time employees including: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2022 staff video! Job Description Retail Operations generates revenue to support the mission and programs of the Kennedy Center. Specifically products sold in the store and online, educate the guest about the performing arts, build brand equity for the KC, and facilitate purchase discounts as a benefit for KC members. Additionally, the Shops engage KC volunteers who are ambassadors in the community. Key Responsibilities Receive and process vendor invoices and internal/external check requests; maintain files for W-9’s, purchase orders and packing/receiving slips and match to invoices. Verify invoices for quantity, unit pricing, extensions, discounts and “payable to” address. Assist with vendor communications regarding credits due. Monitor, post & reconcile incoming gift shop and concessions revenue, including providing guidance to concessions on pass-thru and artist payments to ensure accuracy of deposits and payments. Prepare daily bank deposits for pickup by Dunbar. Prepare and forward daily reports to Finance that show current checks, deposits, and other transactions and totals for verification. Respond to questions from and communicates with Finance regarding discrepancies and customer credit card billing inquiries. Prepare monthly and special reports on operational aspects of the financial and inventory condition of the gift shops and concessions to include sales, cogs, gift certificates, discounts, adjustments and inventory valuation. Prepare comparative data on previous periods using data from monthly financial reports. Prepare year-end accrual report. Review monthly inventory damages/adjustment report and share high dollar/unit damages with Director and Buyer. Assist Director with financial analysis and reporting. Assist Director with performance contracts, specifically payment tracking and collection. Place supply orders for retail operations within budget guidelines, using current inventory as a guide, and with input from Warehouse and Operations Manager. Reorder books and media for the Shops based on sales and target inventory levels, maximizing profitability, and with general understanding of purchasing policies and procedures. Order books and media for special events and coordinate RTV’s with vendors. Assist with entering and fulfillment of internal purchase orders. Assist with other duties as assigned. Key Qualifications Education/Experience Bachelor’s Degree in business or related field with some accounting coursework. Knowledge of sound accounting principles, practices and procedures, including general accepted accounting procedures (GAAP) and guidelines. At least five years’ accounts payable and cash reconciliation experience. Strong Microsoft Excel knowledge and reporting skills, including ability to work with formulas, logic, and pivot tables. Knowledge of accounting, spreadsheet and word processing software. Experience and high-degree of comfort learning and using new technology and software programs and performing associated trouble-shooting. Experience in a customer service environment. Candidate must be local or willing to relocate to the DMV area. Minimum Skills and/or Knowledge Required Ability to meet deadlines with accuracy, strong attention to detail and timeliness in a fast-paced, high-volume business operation. Skill in planning, organizing, prioritization and managing time across multiple tasks and deadlines. Must be self-starter with the ability to work with diverse teams in a fast-paced, goal-oriented environment. Ability to quickly learn, use and troubleshoot new technology, systems, hardware and software. Knowledge of accounting operations, mathematical skills, written and verbal skills, sign-making skills/software (Publisher) Ability to respond to vendor and customer concerns in a friendly, professional and positive manner. General understanding of purchasing policies and procedures. Ability to establish and maintain effective working relationships with other employees and the public. Additional Information The noise level in the work environment is generally normal however there may be times when the noise level is high for an office setting. Teamwork is paramount to the retail operations culture. The KC schedule is fast-paced and hectic with multiple events occurring simultaneously on a regular basis.
Full Time Regular
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all full-time employees including: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2022 staff video! Job Description Retail Operations generates revenue to support the mission and programs of the Kennedy Center. Specifically products sold in the store and online, educate the guest about the performing arts, build brand equity for the KC, and facilitate purchase discounts as a benefit for KC members. Additionally, the Shops engage KC volunteers who are ambassadors in the community. Key Responsibilities Receive and process vendor invoices and internal/external check requests; maintain files for W-9’s, purchase orders and packing/receiving slips and match to invoices. Verify invoices for quantity, unit pricing, extensions, discounts and “payable to” address. Assist with vendor communications regarding credits due. Monitor, post & reconcile incoming gift shop and concessions revenue, including providing guidance to concessions on pass-thru and artist payments to ensure accuracy of deposits and payments. Prepare daily bank deposits for pickup by Dunbar. Prepare and forward daily reports to Finance that show current checks, deposits, and other transactions and totals for verification. Respond to questions from and communicates with Finance regarding discrepancies and customer credit card billing inquiries. Prepare monthly and special reports on operational aspects of the financial and inventory condition of the gift shops and concessions to include sales, cogs, gift certificates, discounts, adjustments and inventory valuation. Prepare comparative data on previous periods using data from monthly financial reports. Prepare year-end accrual report. Review monthly inventory damages/adjustment report and share high dollar/unit damages with Director and Buyer. Assist Director with financial analysis and reporting. Assist Director with performance contracts, specifically payment tracking and collection. Place supply orders for retail operations within budget guidelines, using current inventory as a guide, and with input from Warehouse and Operations Manager. Reorder books and media for the Shops based on sales and target inventory levels, maximizing profitability, and with general understanding of purchasing policies and procedures. Order books and media for special events and coordinate RTV’s with vendors. Assist with entering and fulfillment of internal purchase orders. Assist with other duties as assigned. Key Qualifications Education/Experience Bachelor’s Degree in business or related field with some accounting coursework. Knowledge of sound accounting principles, practices and procedures, including general accepted accounting procedures (GAAP) and guidelines. At least five years’ accounts payable and cash reconciliation experience. Strong Microsoft Excel knowledge and reporting skills, including ability to work with formulas, logic, and pivot tables. Knowledge of accounting, spreadsheet and word processing software. Experience and high-degree of comfort learning and using new technology and software programs and performing associated trouble-shooting. Experience in a customer service environment. Candidate must be local or willing to relocate to the DMV area. Minimum Skills and/or Knowledge Required Ability to meet deadlines with accuracy, strong attention to detail and timeliness in a fast-paced, high-volume business operation. Skill in planning, organizing, prioritization and managing time across multiple tasks and deadlines. Must be self-starter with the ability to work with diverse teams in a fast-paced, goal-oriented environment. Ability to quickly learn, use and troubleshoot new technology, systems, hardware and software. Knowledge of accounting operations, mathematical skills, written and verbal skills, sign-making skills/software (Publisher) Ability to respond to vendor and customer concerns in a friendly, professional and positive manner. General understanding of purchasing policies and procedures. Ability to establish and maintain effective working relationships with other employees and the public. Additional Information The noise level in the work environment is generally normal however there may be times when the noise level is high for an office setting. Teamwork is paramount to the retail operations culture. The KC schedule is fast-paced and hectic with multiple events occurring simultaneously on a regular basis.
The John F. Kennedy Center for Performing Arts
Washington DC
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all employees including: Staff offers for discount tickets We like to have fun! Check out the Kennedy Center National Dance Day 2022 staff video! Job Description Retail Operations generates revenue to support the mission and programs of the KC; educates the guest about the performing arts; builds brand equity for the KC; offers exclusive member discounts; and engages with volunteers who are ambassadors in the community. The Retail Inventory Assistant is responsible for helping the store exceed sales plan and profitability targets through timely and efficient processing of inventory and e-commerce order processing and fulfillment. This position will work closely with the Inventory/Warehouse /Visual Manager, Buyer, Fiscal Analyst, Retail Director, Staff and Volunteers in the warehouse and in the shop while performing a variety of duties related to inventory receiving, processing, warehousing, replenishment and distribution. As needed, associate will assist with e-commerce order fulfillment and shipping and customer service in the Gift Shops. This is a temporary position through 1/31/24 to support high volume 2023 summer programming, with possible extension based on business need and job performance. Key Responsibilities Process, store and distribute inventory. Count incoming shipments and label, fold, organize and store merchandise for the shops and concessions. Assist with retrieving merchandise from multiple stockrooms and distributing stock to various shop and concessions locations based on business needs. Assist the Warehouse Manager and Warehouse Associate with inventory cycle counts as needed to maintain integrity of inventory. Assist staff/co-workers in the shops and concessions, selling to and providing customer assistance as needed. Assist with E-commerce Fulfillment; picking, packing and shipping orders. Assist with setting up and breaking down concessions pop-ups and kiosks, shop pop-ups, and trunk shows. Other duties as assigned. Key Qualifications Associate degree and/or some college coursework desirable High school diploma/ or GED required Familiar with point of sale inventory system (Heartland Retail) Familiar with Microsoft Office Familiar with Shopify e-commerce platform Experience and skills using technology (POS, Apple iOS, Shopify, Microsoft Office Applications) and ability to quickly learn new technologies Able to stand for extended periods of time, to walk distances up to a quarter mile, and to both climb 10+ steps and ladders. Able to work in different environments including those without climate control Able to work varied days and hours, including evenings, weekends and holidays as needed based on business needs
Part Time Temporary
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all employees including: Staff offers for discount tickets We like to have fun! Check out the Kennedy Center National Dance Day 2022 staff video! Job Description Retail Operations generates revenue to support the mission and programs of the KC; educates the guest about the performing arts; builds brand equity for the KC; offers exclusive member discounts; and engages with volunteers who are ambassadors in the community. The Retail Inventory Assistant is responsible for helping the store exceed sales plan and profitability targets through timely and efficient processing of inventory and e-commerce order processing and fulfillment. This position will work closely with the Inventory/Warehouse /Visual Manager, Buyer, Fiscal Analyst, Retail Director, Staff and Volunteers in the warehouse and in the shop while performing a variety of duties related to inventory receiving, processing, warehousing, replenishment and distribution. As needed, associate will assist with e-commerce order fulfillment and shipping and customer service in the Gift Shops. This is a temporary position through 1/31/24 to support high volume 2023 summer programming, with possible extension based on business need and job performance. Key Responsibilities Process, store and distribute inventory. Count incoming shipments and label, fold, organize and store merchandise for the shops and concessions. Assist with retrieving merchandise from multiple stockrooms and distributing stock to various shop and concessions locations based on business needs. Assist the Warehouse Manager and Warehouse Associate with inventory cycle counts as needed to maintain integrity of inventory. Assist staff/co-workers in the shops and concessions, selling to and providing customer assistance as needed. Assist with E-commerce Fulfillment; picking, packing and shipping orders. Assist with setting up and breaking down concessions pop-ups and kiosks, shop pop-ups, and trunk shows. Other duties as assigned. Key Qualifications Associate degree and/or some college coursework desirable High school diploma/ or GED required Familiar with point of sale inventory system (Heartland Retail) Familiar with Microsoft Office Familiar with Shopify e-commerce platform Experience and skills using technology (POS, Apple iOS, Shopify, Microsoft Office Applications) and ability to quickly learn new technologies Able to stand for extended periods of time, to walk distances up to a quarter mile, and to both climb 10+ steps and ladders. Able to work in different environments including those without climate control Able to work varied days and hours, including evenings, weekends and holidays as needed based on business needs