Alachua County Board of County Commissioners
Gainesville, FL
Minimum Qualifications Graduation from high school or equivalent and three years of experience working in emergency service communications with 9-1-1 systems or any equivalent combination of training and experience. Applicants within six months of meeting the minimum education/experience may be considered for trainee status. A Valid Florida Driver License is required and a Motor Vehicle Record that meets the requirements of Alachua County policy #6-7; Motor Vehicle Records will be reviewed prior to employment. If, in the past 24-month period, the applicants Motor Vehicle Record has more than three (3) moving traffic infractions or three (3) or more at fault motor vehicle accidents (or combination of both and /or a conviction/pending charge for driving under the influence) or is in violation of any standard mandated by Federal or State Law or Regulation, the minimum qualifications are not met for the position. Successful completion of all applicable background checks pre-hire and ongoing are required. Position Summary This is responsible work providing specialized technical support and research for County-wide 911 services. An employee assigned to this classification performs a variety of tasks associated with all aspects of locating the caller to 911 as well as the technology and infrastructure within and outside of the Public Safety Answering Point (PSAP) to support 911 services. Work is performed under the direction of a higher-level supervisor and is reviewed through conferences, reports, and observation of results obtained. This position reports directly to the Bureau Chief/Communications. Examples of Duties ESSENTIAL JOB FUNCTIONS This is an emergency essential classification. Upon declaration of a disaster and/or emergency, employees in this classification are required to work. Exudes a positive customer service focus. Advocates building organizational culture through aligning decisions with core values including: integrity, honesty, respect, diversity, innovation, accountability and communication. Researches inaccurate wireless 911-caller location information and validates with 911 service providers to rectify the inaccurate location information. Receives correspondence from Telco's unable to acquire telephone service for customers due to addressing discrepancies and resolves the situation. Assists with management and readiness of the backup 911 center. Assists with monitoring the maintenance and functionality of the county’s 911 system on a 24/7 basis, thereby protecting the life and safety of the county’s residents and visitors. Coordinates 911 infrastructure related activities among all emergency service agencies and equipment service providers to ensure the 911 system performs smoothly, reliably, efficiently, and cost effectively in concert with statewide emergency communications objectives. Responds to all 911 service and equipment interruptions within the primary and backup 911 centers. Tracks and manages the interruption to conclusion. Reports results. Investigates and resolves Emergency Call Routing Function (ECRF), Location Validation Function (LVF), and Location Information Server (LIS) faults in concert with the Next Generation Core Services (NGCS) provider. Supports the PSAP communications needs during activations of the Emergency Operations Center (EOC). May be required to remain overnight or for extended periods of time. Assists with the development of planning processes for effective completion of projects, goals, including ascertaining the time for completion of projects, and allocation of duties to ensure the project is completed within the stipulated deadline. Develops guidance information, flow charts, quick reference guides, decision tree diagrams, and other resources to be used by 911 Operators, dispatchers, and supervisors. Assists with the management of State and Federal 911 grant programs to include grant submission, review, management, and reporting. Receives inquiries from the PSAP and researches improper or suspicious call routing, either internally within Alachua County or to or from a contiguous or non-contiguous county. Liaisons with 911 wireless companies to ensure proper programming of their tower sites and database information to ensure proper routing of wireless 911 calls. Routinely prepares, reviews, researches, and reports wireless activity to include but not limited to abandoned calls, Phase I calls; Phase II calls; Class of Service, etc. Operates, as required, County and/or personal vehicle to conduct site surveys associated with location information. Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency. NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. KNOWLEDGE, SKILLS AND ABILITIES Extensive knowledge of Alachua County and surrounding area geography. Thorough knowledge and familiar with Computer Aided Dispatch (CAD) and Geographic Information Systems (GIS) software. Knowledge of and familiar with pertinent Florida statutes and rules governing 911 services and operations. Knowledge of microcomputers and database software programs to include basic Environmental Systems Research Institute (ESRI) GIS software programs. Knowledge of GIS databases and their impacts on legacy and NG911 system deployments. Knowledge of National Emergency Number Associations NexGen 911 "i3" Standard and cursory knowledge of the numerous standards that impact and make up an NG911 environment. Knowledge of 911 services and resources. Ability to understand NENA Standard for NG9-1-1 GIS Data Model. Ability to communicate and interpret technical information relating to the delivery of 911 wireless and IP services. Ability to gather and analyze data; ability to prepare and present technical reports. Ability to read and understand maps, plans, and addressing systems. Ability to establish and maintain working relationships with County employees, other governmental agencies, and the private sector. Ability to communicate effectively both orally and in writing. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear, and use hands to finger, handle or feel. The employee is frequently required to stand; walk; sit, and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch or crawl. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions. The noise level in the work environment is usually moderate. Supplemental Information Desired but not required: National Emergency Number Association (NENA) Emergency Number Professional (ENP) certification An organization is only as good as the people it employs. To attract and retain the best team possible, the Alachua County Board of County Commissioners offers a competitive benefit program. We believe that if we expect our employees to support the County, we must first support the health and financial well-being of our employees and their families, now and as they plan for their future.BoCC-Contributed Benefits Medical/Health Insurance Employee Life Insurance Florida Retirement System Employee Assistance Program Optional Benefits Dental Insurance Vision Insurance Supplemental & Dependent Life Insurance Deferred Retirement Program Flexible Spending Accounts Roth IRA Tuition Assistance Program Computer Purchase Program NOTE: For detailed information regarding available benefits click here. You may also view Frequently Asked Questions (FAQs) regarding benefits. FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement. A defined benefit or defined contribution option may be chosen by the employee. TUITION ASSISTANCE PROGRAM Permanent, full-time employees are eligible for educational assistance funds. Contact the Human Resources Office for program details. HOLIDAYS Holidays are as follows: New Years Day Martin Luther King Day Memorial Day Juneteenth Independence Day Labor Day Veterans' Day Thanksgiving Day Friday following Thanksgiving Christmas Eve (IAFF*) Christmas Day Additional Christmas Holiday (All non-IAFF employees) 2 Floating Holidays (All non- IAFF employees) *IAFF – International Association of FirefightersPay periods are every two weeks, Monday through Sunday. Payday is Friday. International Association of Firefighters follow the General Contract 7k regarding holidays. Vacation Leave – Generous vacation accrual rates with payout of unused accrued leave, with some restrictions. For more detailed information regarding vacation leave refer to Employee Policy Manual, Section 7-2 . Sick leave is earned at a rate of 4 hours per pay period by all permanent, full-time employees*. At the end of each fiscal year, eligible employees can convert up to 10 days of accrued sick leave to vacation leave on a 2:1 basis. For more detailed information regarding sick leave refer to Employee Policy Manual, Section 7-3 *Accruals slightly different for IAFF employee.
Full-time
Minimum Qualifications Graduation from high school or equivalent and three years of experience working in emergency service communications with 9-1-1 systems or any equivalent combination of training and experience. Applicants within six months of meeting the minimum education/experience may be considered for trainee status. A Valid Florida Driver License is required and a Motor Vehicle Record that meets the requirements of Alachua County policy #6-7; Motor Vehicle Records will be reviewed prior to employment. If, in the past 24-month period, the applicants Motor Vehicle Record has more than three (3) moving traffic infractions or three (3) or more at fault motor vehicle accidents (or combination of both and /or a conviction/pending charge for driving under the influence) or is in violation of any standard mandated by Federal or State Law or Regulation, the minimum qualifications are not met for the position. Successful completion of all applicable background checks pre-hire and ongoing are required. Position Summary This is responsible work providing specialized technical support and research for County-wide 911 services. An employee assigned to this classification performs a variety of tasks associated with all aspects of locating the caller to 911 as well as the technology and infrastructure within and outside of the Public Safety Answering Point (PSAP) to support 911 services. Work is performed under the direction of a higher-level supervisor and is reviewed through conferences, reports, and observation of results obtained. This position reports directly to the Bureau Chief/Communications. Examples of Duties ESSENTIAL JOB FUNCTIONS This is an emergency essential classification. Upon declaration of a disaster and/or emergency, employees in this classification are required to work. Exudes a positive customer service focus. Advocates building organizational culture through aligning decisions with core values including: integrity, honesty, respect, diversity, innovation, accountability and communication. Researches inaccurate wireless 911-caller location information and validates with 911 service providers to rectify the inaccurate location information. Receives correspondence from Telco's unable to acquire telephone service for customers due to addressing discrepancies and resolves the situation. Assists with management and readiness of the backup 911 center. Assists with monitoring the maintenance and functionality of the county’s 911 system on a 24/7 basis, thereby protecting the life and safety of the county’s residents and visitors. Coordinates 911 infrastructure related activities among all emergency service agencies and equipment service providers to ensure the 911 system performs smoothly, reliably, efficiently, and cost effectively in concert with statewide emergency communications objectives. Responds to all 911 service and equipment interruptions within the primary and backup 911 centers. Tracks and manages the interruption to conclusion. Reports results. Investigates and resolves Emergency Call Routing Function (ECRF), Location Validation Function (LVF), and Location Information Server (LIS) faults in concert with the Next Generation Core Services (NGCS) provider. Supports the PSAP communications needs during activations of the Emergency Operations Center (EOC). May be required to remain overnight or for extended periods of time. Assists with the development of planning processes for effective completion of projects, goals, including ascertaining the time for completion of projects, and allocation of duties to ensure the project is completed within the stipulated deadline. Develops guidance information, flow charts, quick reference guides, decision tree diagrams, and other resources to be used by 911 Operators, dispatchers, and supervisors. Assists with the management of State and Federal 911 grant programs to include grant submission, review, management, and reporting. Receives inquiries from the PSAP and researches improper or suspicious call routing, either internally within Alachua County or to or from a contiguous or non-contiguous county. Liaisons with 911 wireless companies to ensure proper programming of their tower sites and database information to ensure proper routing of wireless 911 calls. Routinely prepares, reviews, researches, and reports wireless activity to include but not limited to abandoned calls, Phase I calls; Phase II calls; Class of Service, etc. Operates, as required, County and/or personal vehicle to conduct site surveys associated with location information. Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency. NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. KNOWLEDGE, SKILLS AND ABILITIES Extensive knowledge of Alachua County and surrounding area geography. Thorough knowledge and familiar with Computer Aided Dispatch (CAD) and Geographic Information Systems (GIS) software. Knowledge of and familiar with pertinent Florida statutes and rules governing 911 services and operations. Knowledge of microcomputers and database software programs to include basic Environmental Systems Research Institute (ESRI) GIS software programs. Knowledge of GIS databases and their impacts on legacy and NG911 system deployments. Knowledge of National Emergency Number Associations NexGen 911 "i3" Standard and cursory knowledge of the numerous standards that impact and make up an NG911 environment. Knowledge of 911 services and resources. Ability to understand NENA Standard for NG9-1-1 GIS Data Model. Ability to communicate and interpret technical information relating to the delivery of 911 wireless and IP services. Ability to gather and analyze data; ability to prepare and present technical reports. Ability to read and understand maps, plans, and addressing systems. Ability to establish and maintain working relationships with County employees, other governmental agencies, and the private sector. Ability to communicate effectively both orally and in writing. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear, and use hands to finger, handle or feel. The employee is frequently required to stand; walk; sit, and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch or crawl. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions. The noise level in the work environment is usually moderate. Supplemental Information Desired but not required: National Emergency Number Association (NENA) Emergency Number Professional (ENP) certification An organization is only as good as the people it employs. To attract and retain the best team possible, the Alachua County Board of County Commissioners offers a competitive benefit program. We believe that if we expect our employees to support the County, we must first support the health and financial well-being of our employees and their families, now and as they plan for their future.BoCC-Contributed Benefits Medical/Health Insurance Employee Life Insurance Florida Retirement System Employee Assistance Program Optional Benefits Dental Insurance Vision Insurance Supplemental & Dependent Life Insurance Deferred Retirement Program Flexible Spending Accounts Roth IRA Tuition Assistance Program Computer Purchase Program NOTE: For detailed information regarding available benefits click here. You may also view Frequently Asked Questions (FAQs) regarding benefits. FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement. A defined benefit or defined contribution option may be chosen by the employee. TUITION ASSISTANCE PROGRAM Permanent, full-time employees are eligible for educational assistance funds. Contact the Human Resources Office for program details. HOLIDAYS Holidays are as follows: New Years Day Martin Luther King Day Memorial Day Juneteenth Independence Day Labor Day Veterans' Day Thanksgiving Day Friday following Thanksgiving Christmas Eve (IAFF*) Christmas Day Additional Christmas Holiday (All non-IAFF employees) 2 Floating Holidays (All non- IAFF employees) *IAFF – International Association of FirefightersPay periods are every two weeks, Monday through Sunday. Payday is Friday. International Association of Firefighters follow the General Contract 7k regarding holidays. Vacation Leave – Generous vacation accrual rates with payout of unused accrued leave, with some restrictions. For more detailed information regarding vacation leave refer to Employee Policy Manual, Section 7-2 . Sick leave is earned at a rate of 4 hours per pay period by all permanent, full-time employees*. At the end of each fiscal year, eligible employees can convert up to 10 days of accrued sick leave to vacation leave on a 2:1 basis. For more detailed information regarding sick leave refer to Employee Policy Manual, Section 7-3 *Accruals slightly different for IAFF employee.
University of Rochester
Rochester, NY, USA
Job ID 249240 Full Time: 8AM-5PM
This new position oversees core curricular and academic policy functions in the undergraduate division (College) within AS&E. This includes liaising with the faculty-led College Curriculum Committee, advising on and drafting new and revised academic policies, evaluating and approving course and cluster changes, preparing paperwork for new programs to the New York State Education Department, and providing direction on primary undergraduate administrative functions such as the undergraduate bulletin and undergraduate surveys. The Academic Operations Director also implements high-level strategic initiatives developed by the Associate Dean of Academic Affairs, including periodic academic program review, annual cluster review, the implementation of new systems (course inventory management), and other special projects. The individual in this role works with substantial latitude in these areas, providing direction to the administrative infrastructure of the undergraduate division in AS&E.
Job Duties and Responsibilities:
Serves as core consultant to the Associate Dean of Academic Affairs and other deans, on strategies for implementing special projects around academic policies and the curriculum, organizing the implementation of these initiatives.
Advises on the construction of new and revised academic programs within the structure and requirements of the Rochester Curriculum, liaising with Associate Dean of Academic Affairs, relevant faculty and College Curriculum Committee as required.
Develops and implements new and revised academic policies, including communication plans and troubleshooting with academic departments.
Reviews and approves departmental requests for changes to courses and student petitions related to academic policies, including the clusters, course overloads, and degree audit.
Liaises with Associate Dean of Academic Affairs and other deans, academic units, and College units on academic data needs and prioritizes requests to Office of Institutional Research, including reports on key indicators; oversees semesterly course evaluation process and ASE undergraduate survey schedule.
Evaluates and implements new systems and processes to improve academic administrative process, including course inventory management, the cluster search engine, and the UR Student records management system.
Other duties as assigned.
Qualifications: Bachelor’s degree required, Master's degree preferred with 4 years of relevant experience or an equivalent combination of education and experience. Experience in academic administration preferred. The position calls for strong skills in critical analysis, exceptional verbal and written communication skills, attention to detail, demonstrated ability to engage intellectually with topics across myriad academic disciplines, and basic computing skills (Microsoft office, email).
How To Apply
All applicants must apply online: htps://www.rochester.edu/human-resources/careers/. Search for job ID 249240
Pay Range
The salary range for this position is $53,500-$74,900.
The University of Rochester has a strong commitment to diversity and to groups underrepresented in higher education. The University is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, sex, religion, age, sexual orientation, gender identity or expression, national origin, disability, or protected veteran status.
EOE / Minorities / Females / Protected Veterans / Disabled
Full Time
Job ID 249240 Full Time: 8AM-5PM
This new position oversees core curricular and academic policy functions in the undergraduate division (College) within AS&E. This includes liaising with the faculty-led College Curriculum Committee, advising on and drafting new and revised academic policies, evaluating and approving course and cluster changes, preparing paperwork for new programs to the New York State Education Department, and providing direction on primary undergraduate administrative functions such as the undergraduate bulletin and undergraduate surveys. The Academic Operations Director also implements high-level strategic initiatives developed by the Associate Dean of Academic Affairs, including periodic academic program review, annual cluster review, the implementation of new systems (course inventory management), and other special projects. The individual in this role works with substantial latitude in these areas, providing direction to the administrative infrastructure of the undergraduate division in AS&E.
Job Duties and Responsibilities:
Serves as core consultant to the Associate Dean of Academic Affairs and other deans, on strategies for implementing special projects around academic policies and the curriculum, organizing the implementation of these initiatives.
Advises on the construction of new and revised academic programs within the structure and requirements of the Rochester Curriculum, liaising with Associate Dean of Academic Affairs, relevant faculty and College Curriculum Committee as required.
Develops and implements new and revised academic policies, including communication plans and troubleshooting with academic departments.
Reviews and approves departmental requests for changes to courses and student petitions related to academic policies, including the clusters, course overloads, and degree audit.
Liaises with Associate Dean of Academic Affairs and other deans, academic units, and College units on academic data needs and prioritizes requests to Office of Institutional Research, including reports on key indicators; oversees semesterly course evaluation process and ASE undergraduate survey schedule.
Evaluates and implements new systems and processes to improve academic administrative process, including course inventory management, the cluster search engine, and the UR Student records management system.
Other duties as assigned.
Qualifications: Bachelor’s degree required, Master's degree preferred with 4 years of relevant experience or an equivalent combination of education and experience. Experience in academic administration preferred. The position calls for strong skills in critical analysis, exceptional verbal and written communication skills, attention to detail, demonstrated ability to engage intellectually with topics across myriad academic disciplines, and basic computing skills (Microsoft office, email).
How To Apply
All applicants must apply online: htps://www.rochester.edu/human-resources/careers/. Search for job ID 249240
Pay Range
The salary range for this position is $53,500-$74,900.
The University of Rochester has a strong commitment to diversity and to groups underrepresented in higher education. The University is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, sex, religion, age, sexual orientation, gender identity or expression, national origin, disability, or protected veteran status.
EOE / Minorities / Females / Protected Veterans / Disabled