Senior Application Support Engineer for Teaching and Learning Technology

  • University of Oregon
  • Eugene, OR, USA
Full Time Information Technology

Job Description

Senior Application Support Engineer for Teaching and Learning Technology


Job no: 528712


Work type: Classified Staff


Location: Eugene, OR


Categories: Information Technology, Operations/Infrastructure, Other, Computer and Information Science, Planning/Project Management


Department: Information Services


Classification: Info Technology Consultant


Appointment Type and Duration: Regular, Ongoing


Salary: $51,984 to $84,288 per year


FTE: 1.0


Review of Applications Begins

Position closes January 18, 2022


Special Instructions to Applicants

Along with your online application, please upload a resume, a cover letter indicating how you meet the minimum qualifications for the position, and the names and contact information for at least three professional references. Any application missing these documents/information may be considered incomplete.


Department Summary

Information Services (IS) is the central information technology unit at the University of Oregon and provides wide-ranging services to campus. Information Services consists of four major functional areas: Customer Experience, which serves as the key contact point for interactions with campus clients and customers; Applications & Middleware, which manages and supports applications, integration services, identity management and data management; Information Security, which helps protect virtual or physical information; and Technology Infrastructure, which provides administration and support for the software, hardware, and services needed to support the campus IT environment. Information Services also includes the Advanced Network Technology Center. IS works closely with the Network for Education and Research in Oregon.


Established in 1876, the University of Oregon offers a breadth and depth of curricula with more than 270 academic programs and provides the opportunity to work at a respected research university with a strong holistic, liberal arts foundation. The UO also has a history of political and social involvement that embraces diverse beliefs, cultures, and values, and it is committed to environmental responsibility.


The University is also proud of its newly-announced Phil and Penny Knight Campus for Accelerating Scientific Impact, an initiative specifically designed to fast-track scientific discoveries and the process of turning those discoveries into innovations that improve the quality of life for people in Oregon, the nation, and beyond. Information Services collaborates with Research and Innovation and our schools and colleges to support the research, teaching, and learning mission of the University.


Eugene is the home of the University of Oregon. Located in the lush Willamette Valley, Eugene is well-known for outdoor pursuits like running, cycling, rafting, and fishing, as well as arts, music, crafts, brewing, wine-making, and community-supported agriculture. With branches in Portland and on the Oregon coast, the UO is deeply connected to Oregon's natural and cultural treasures.


Position Summary

The Senior Application Support Engineer for Teaching and Learning Technology provides application management and administration, long-term planning, central support, and coordination of work in support of the University's enterprise learning management technologies.


As the Senior Application Support Engineer, this position assigns tasks to learning technology service team members. This position is also responsible for the monitoring and improvement of service quality and customer experience for learning technologies.


This position is responsible for providing analysis, configuration, maintenance, testing, and administration of learning technologies to meet campus needs. This includes coordinating service management activities to ensure the availability, integrity, and reliability of assigned systems.


This position is the operational liaison between the learning technologies service management team and the university's academic community, including staff who support instruction and instructors themselves. They work with faculty and staff and other units throughout the university, including UO Online and Teaching Engagement Program, and with software and service vendors, to formulate and implement solutions.


This position manages the workflow that accepts change, feature or product requests, clarifies these requests through requirements analysis, applies estimates, brings these items forward for prioritization, and coordinates the resulting project work. He or she also acts as liaison to the learning technologies service advisory board, working with them to maintain the learning technologies priorities and work plan.


The incumbent will work independently and may consistently resolve the most complex work assignments or problems. This position may use advanced communication and technical skills and knowledge to coordinate the plan projects.


This position has primary responsibility for making software administration and implementation decisions, including scheduling of upgrades and downtime. Such decisions may have very large impacts on day-to-day teaching throughout the university. Decisions made by this position affect the efficiency, integrity, and availability of the academic learning management system used by UO community. This position will also make decisions during planned and unplanned outages to ensure the smooth operation of the UO learning technologies.


Essential Personnel

This position may provide essential services during times of emergencies and inclement weather.


This position may require occasional work on weekends and/or after hours.


Minimum Requirements


  • This classification requires a basic foundation of knowledge and skills of technology and information systems generally obtained through an AA degree in computer science, information systems, educational technology, communications, or related fields, or similar certified course work in applicable fields of study and at least one year of related work experience.


Professional Competencies


  • Ability to work effectively with faculty, staff, and students from a variety of diverse backgrounds.


  • Demonstrated problem-solving skills.


  • Ability to adapt within a rapidly changing technical environment.


  • Excellent verbal and written communication skills, including the ability to explain technical concepts to audiences with a wide range of technical skills.


  • Ability to interpret policies and procedures and apply these interpretations to specific, non-routine situations.


  • Ability to work independently as well as in a team-oriented, collaborative environment.


  • Ability to manage vendor relationships and interactions.


  • Ability to evaluate technology resource needs and recommend solutions.


  • An understanding of the security and confidentiality issues involved in safeguarding institutional data.


  • Proven skills in providing consulting services, with strong problem-solving ability and teaching experience.


Preferred Qualifications


  • Three years of experience performing learning management system (LMS) administration for a complex organization.


  • Experience using and managing learning management systems (preferably Canvas application-level administration).


  • Experience working in higher education.


FLSA Exempt: Yes


All offers of employment are contingent upon successful completion of a background inquiry.


This is a classified position represented by the SEIU Local 503, Oregon Public Employees Union.


University of Oregon students and employees are required to be fully vaccinated against COVID-19. For additional information see:


The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans, and paid time off. For more information about benefits, visit


The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at or 541-346-5112.


UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Civil Rights Compliance, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the


In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at


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