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Operations Specialist II Job No: 539352 Work Type: Full Time Location: Main Campus (Gainesville, FL) Categories: Communications/Public Relations/Marketing, Facilities Operations/Skilled Trades, Office/Administrative/Fiscal Support Department: 23120100 - CJC-WUFT-TV Job Description Classification Title: Operations Specialist II Classification Minimum Requirements: Bachelor's degree in an appropriate area and three years of relevant experience; or an equivalent combination of education and experience. Job Description: Join Our Team and Help Shape the Future of Public Broadcasting! The College of Journalism and Communications at the University of Florida is seeking an innovative Operations Specialist II to help shape the technical and creative future of our award‑winning broadcast operations. As an Operations Specialist II, you'll play a cornerstone role in delivering high‑quality public‑broadcast content to communities across Florida. You'll join a team of dedicated professionals, responsible for coordinating all on‑air and local live‑streaming signal paths for WUFT‑TV and WRUF‑TV. Working closely with Joint Master Control, the Membership Director, and the Traffic Manager, this position ensures that automation, video play‑out servers, and live programming run smoothly, meet FCC & FAA power requirements, and deliver scheduled content on time. The role is classified as essential, requiring availability during critical periods such as breaking news and severe weather events. What You'll DO: • Review national PBS programming schedules, tag promotional announcements, produce station ID and pledge‑program announcements, and schedule airtimes with the traffic department. • Manage automation systems, oversee WRUF‑TV Flex Channel content, coordinate with membership, traffic, news, and weather departments to schedule programming and log files, and collaborate with CJC stations for local content distribution. • Develop and enforce procedures that align automation systems with daily logs, conduct daily/weekly checks on the video server and digital asset management system, and acquire program files from external sources. • Identify new content opportunities with faculty and staff, serve as the local programming contact for WUFT‑TV, and assist producers with promotion, closed captioning, and quality checks. • Monitor transmitter power levels and Millhopper tower lighting and coordinate with engineering to maintain compliance with FCC & FAA regulations. Why UF? At the University of Florida, you'll enjoy competitive pay, exceptional benefits, and the stability of working for a top‑ranked public institution. UF offers: • Comprehensive health and retirement benefits • Generous leave programs • Tuition assistance • Career growth and advancement opportunities Explore UF's Total Rewards package: https://benefits.hr.ufl.edu/. About Gainesville Gainesville (http://cityofgainesville.org/) is home to Florida's largest and oldest university, and so is one of the state's centers of education, medicine, cultural events, and athletics. The University of Florida and UF Health Shands Hospital are the leading employers in Gainesville and provide jobs for many residents of surrounding counties. Gainesville is also the largest city in Alachua County and is the county seat, with approximately 269,000 residents county-wide. https://www.youtube.com/watch?v=e_7nUKAFanM Expected Salary: $55,000 - $60,000 Required Qualifications: Bachelor's degree in an appropriate area and three years of relevant experience; or an equivalent combination of education and experience. Preferred: • Deep understanding of FCC Rules governing broadcast operations. • Proven experience in a broadcast master‑control environment, including operation of TV automation systems, video play‑out servers, transcoders, and satellite receivers. • Strong computer skills and experience with video editing software. • Excellent coordination and communication skills across multiple departments. Special Instructions to Applicants: Apply Today Ready to bring your broadcast expertise to a mission‑driven team? Please provide the following information: • Resume • A cover letter detailing your broadcast experience, and any relevant certifications • Three professional references, including names and email addresses • Additional materials may be requested by the search panel as the process moves forward. Please direct all questions to search chair, Brian Krieger at mailto:bkrieger@ufl.edu Application must be submitted by 11:55 p.m. (ET) of the posting end date. Degrees earned from an educational institution outside of the United States are required to be evaluated by a professional credentialing service provider approved by the National Association of Credential Evaluation Services (NACES), which can be found at http//www.naces.org/. The application packet will be submitted as one PDF file through the UF Jobs website at https://jobs.ufl.edu/. All candidates for employment are subject to a pre-employment screening, which includes a review of criminal records, reference checks, and verification of education. The University of Florida is an Equal Opportunity Employer. Florida's Government-in-the-Sunshine Laws require that all documents relating to the search process, including letters of application, nomination and reference, be available for public inspection. Health Assessment Required: No Applications Close: 22 April 2026 To apply, visit https://apptrkr.com/7051751 Our Commitment: The University of Florida is an Equal Employment Opportunity Employer. Hiring is contingent on eligibility to work in the U.S. The University of Florida is a public institution and is subject to all requirements under Florida Sunshine and Public Record laws. If an accommodation due to a disability is needed to apply for this position, please call 352-392- 2477 or the Florida Relay System at 800-955-8771 (TDD) or visit Accessibility at UF.

Minimum Qualifications Master's degree in psychology, counseling or related human service field and one year experience in suicide and crisis intervention. A Post-Master's Education Specialist (Ed.S.) Degree is equivalent to the required education and one year of related work experience in suicide and crisis intervention.  Applicants within six months of meeting the minimum education/experience requirement may be considered for trainee status. Florida licensure in mental health or marriage and family counseling is required within two years of hire in this classification.  Certification as a qualified supervisor as defined by the Florida Department of Health, Division 64B4, is required within five years of hire in this classification.       A Valid Florida Driver License is required and a Motor Vehicle Record that meets the requirements of Alachua County policy #6-7; Motor Vehicle Records will be reviewed prior to employment.   If, in the past 24-month period, the applicants Motor Vehicle Record has more than three (3) moving traffic infractions or three (3) or more at fault motor vehicle accidents (or combination of both and /or a conviction/pending charge for driving under the influence) or is in violation of any standard mandated by Federal or State Law or Regulation, the minimum qualifications are not met for the position. Must successfully pass a pre-employment drug screen and s uccessful completion of all applicable background checks pre-hire and ongoing are required. This is a grant  funded  position. There is no guarantee of permanent employment. Position Summary This is supervisory and professional work involving evaluating, managing, maintaining, and supporting the clinical documentation and data management systems in the Department of Community Support Services, Crisis Center.   An employee assigned to this classification directs and supervises the Crisis Center case management, data management/software programs, and service delivery infrastructure. It also supervises Crisis Center case management staff and provides crisis intervention counseling and mobile response to clients in need. Work is performed under the direction of a higher-level supervisor and is reviewed through conferences, reports, and observation of the results obtained. Examples of Duties This is an emergency essential classification.  Upon declaration of a disaster and/or emergency, all employees in this classification are required to work. Exudes a positive customer service focus. Advocates building organizational culture through aligning decisions with the County's core values.   Supervises and coordinates the activities of subordinate employees, volunteers, and interns including determining work procedures and schedules; issuing instructions and assigning duties; reviewing work; recommending personnel actions; conducting performance reviews; and providing departmental training and orientation. Evaluates software platforms, data communication requirements, and documentation for service delivery infrastructure for the National Suicide Prevention Lifeline and State 988 systems and directs the Crisis Center's performance and response through the required collection and management of data. Directs implementation and monitors utilization of applications, programs, and digital technologies for data collection, service delivery, and internal/external communications to recommend and make adjustments to service delivery. Manages and directs the Crisis Center's clinical documentation system and facilitates its use through staff and volunteer training and revisions from the results of documentation review completed by the Crisis Center Case Management staff. Develops, manages, and evaluates the workflow processes that support the operations of the Crisis Center with a focus on process improvement. Identifies operational needs of the Crisis Center including those related to implementation and ongoing service of 988 and develops solutions to address them, e.g. frequent callers using various names and merging related contact records.   Coordinates data management and reporting to facilitate collaboration with partner mental health agencies and stakeholders to improve the continuum of care in Alachua County.   Ensures Crisis Center clinical documentation and data management programs and policies are compliant with accreditation, certification, and contractual standards. Counsels and consults with staff, volunteers and interns concerning crisis invention services provided to clients. Provides in-house crisis intervention services to walk-in clients or those referred by the Crisis Center phone lines. Responds to and assists with crisis mobile response to the schools, other agencies, businesses and residences.   Coordinates and assists in the design and implementation of program policies and procedures. Assists in the development of the program budget and monitors expenditures. Informs community organizations of suicide and crisis intervention techniques, procedures, and services available. Liaisons with the mental health service providers throughout the community to ensure the needs of clients are being met.  Ensures proper clinical coding of statistical information and case documentation. Provides training and supervision on 988/Suicide Hotline policies, procedures, and services. Assists with American Association of Suicidology accreditation and collaborations with the National Prevention Lifeline Network.    Recommends, develops, and conducts in-service training for the program staff, volunteers, and interns. Maintains liaison between other components of the department, community programs and other relevant social service agencies. Drives a County and/or personal vehicle regularly to respond to crisis calls. Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency. NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. KNOWLEDGE, SKILLS AND ABILITIES Thorough knowledge of the laws, rules and regulations relating to the operation of community crisis intervention programs. Considerable knowledge of current counseling techniques, principles and practices of crisis intervention and suicide prevention programs. Considerable knowledge of local public and private mental health, crisis counseling and social service agencies. Considerable knowledge of the dynamics of suicide prevention, intervention, and follow up.  Considerable knowledge of crisis counseling theory and practice. Considerable knowledge of methods, procedures and practices of crisis and suicide intervention. Considerable knowledge of laws, developments, and literature in the crisis field. Considerable knowledge of local, public, and private agencies and their various requirements. Ability to coordinate and offer training programs for potential crisis line counselors using volunteer trainers. Ability to coordinate and assist in the effective and efficient implementation of policies and procedures. Ability to react calmly and quickly in emergency situations, coordinate and supervise staff, volunteers, and interns in emergency situations. Ability to communicate clearly and concisely, both orally and in writing Ability to develop and maintain good working relationships with other agencies, County departments, and the general public. Ability to organize the work of subordinates and volunteers. Ability to prepare technical and professional reports using computer-based applications, create and maintain detailed records and documentation. Ability to express ideas clearly and concisely, verbally and in writing. Ability to establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds. Ability to maintain accurate service delivery documentation and reporting requirements of funding and regulatory agencies. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, and hear. The employee is occasionally required to walk; use hands to finger, handle or operate objects, tools or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Position may be required to work varied shifts including nights, weekends, and holidays as well as mandatory overtime.   An organization is only as good as the people it employs. To attract and retain the best team possible, the Alachua County Board of County Commissioners offers a competitive benefit program. We believe that if we expect our employees to support the County, we must first support the health and financial well-being of our employees and their families, now and as they plan for their future. BoCC-Contributed Benefits Medical/Health Insurance   Employee Life Insurance   Florida Retirement System   Employee Assistance Program Optional Benefits Dental Insurance   Vision Insurance Supplemental & Dependent Life Insurance Deferred Retirement Program Flexible Spending Accounts Roth IRA Tuition Assistance Program   NOTE: For detailed information regarding available benefits click here. You may also view Frequently Asked Questions (FAQs) regarding benefits.  FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement.  A defined benefit or defined contribution option may be chosen by the employee. TUITION ASSISTANCE PROGRAM Permanent, full-time employees are eligible for educational assistance funds. Contact the Human Resources Office for program details. HOLIDAYS Holidays are as follows:  New Years Day   Martin Luther King Day   Memorial Day   Juneteenth Independence Day   Labor Day   Veterans' Day   Thanksgiving Day   Friday following Thanksgiving   Christmas Eve (IAFF*)   Christmas Day   Additional Christmas Holiday (All non-IAFF employees)   2 Floating Holidays  (All non- IAFF employees) *IAFF – International Association of Firefighters Pay periods are every two weeks, Monday through Sunday. Payday is Friday. International Association of Firefighters follow the General Contract 7k regarding holidays. Vacation Leave – Generous vacation accrual rates with payout of unused accrued leave, with some restrictions. For more detailed information regarding vacation leave refer to Employee Policy Manual, Section 7-2 . Sick leave is earned at a rate of 4 hours per pay period by all permanent, full-time employees*. At the end of each fiscal year, eligible employees can convert up to 10 days of accrued sick leave to vacation leave on a 2:1 basis. For more detailed information regarding sick leave refer to Employee Policy Manual, Section 7-3   *Accruals slightly different for IAFF employee.

Minimum Qualifications Master's degree in psychology, counseling or related human service field and one year experience in suicide and crisis intervention. A Post-Master's Education Specialist (Ed.S.) Degree is equivalent to the required education and one year of related work experience in suicide and crisis intervention.  Applicants within six months of meeting the minimum education/experience requirement may be considered for trainee status. Florida licensure in mental health or marriage and family counseling is required.  Certification as a qualified supervisor as defined by the Florida Department of Health, Division 64B4, is required within three years of hire.       A Valid Florida Driver License is required and a Motor Vehicle Record that meets the requirements of Alachua County policy #6-7; Motor Vehicle Records will be reviewed prior to employment.   If, in the past 24-month period, the applicants Motor Vehicle Record has more than three (3) moving traffic infractions or three (3) or more at fault motor vehicle accidents (or combination of both and /or a conviction/pending charge for driving under the influence) or is in violation of any standard mandated by Federal or State Law or Regulation, the minimum qualifications are not met for the position. Must successfully pass a pre-employment drug screen and s uccessful completion of all applicable background checks pre-hire and ongoing are required. This is a  grant  funded  position. There is no guarantee of permanent employment. Position Summary This is supervisory and professional work involving evaluating, managing, maintaining, and supporting the clinical documentation and data management systems in the Department of Community Support Services Crisis Center.   An employee assigned to this classification directs and supervises the Crisis Center case management, data management/software programs, and service delivery infrastructure. It also supervises Crisis Center case management staff and provides crisis intervention counseling and mobile response to clients in need. Work is performed under the direction of a higher-level supervisor and is reviewed through conferences, reports, and observation of the results obtained. Examples of Duties This is an emergency essential classification.  Upon declaration of a disaster and/or emergency, all employees in this classification are required to work. Exudes a positive customer service focus. Advocates building organizational culture through aligning decisions with the County's core values.    . Supervises and coordinates the activities of subordinate employees, volunteers, and interns including determining work procedures and schedules; issuing instructions and assigning duties; reviewing work; recommending personnel actions; conducting performance reviews; and providing departmental training and orientation. Evaluates software platforms, data communication requirements, and documentation for service delivery infrastructure for the National Suicide Prevention Lifeline and State 988 systems and directs the Crisis Center's performance and response through the required collection and management of data. Directs implementation and monitors utilization of applications, programs, and digital technologies for data collection, service delivery, and internal/external communications to recommend and make adjustments to service delivery. Manages and directs the Crisis Center's clinical documentation system and facilitates its use through staff and volunteer training and revisions from the results of documentation review completed by the Crisis Center Case Management staff. Develops, manages, and evaluates the workflow processes that support the operations of the Crisis Center with a focus on process improvement. Identifies operational needs of the Crisis Center including those related to implementation and ongoing service of 988 and develops solutions to address them, e.g. frequent callers using various names and merging related contact records.   Coordinates data management and reporting to facilitate collaboration with partner mental health agencies and stakeholders to improve the continuum of care in Alachua County.   Ensures Crisis Center clinical documentation and data management programs and policies are compliant with accreditation, certification, and contractual standards. Counsels and consults with staff, volunteers and interns concerning crisis invention services provided to clients. Provides in-house crisis intervention services to walk-in clients or those referred by the Crisis Center phone lines. Responds to and assists with crisis mobile response to the schools, other agencies, businesses and residences.   Coordinates and assists in the design and implementation of program policies and procedures. Assists in the development of the program budget and monitors expenditures. Informs community organizations of suicide and crisis intervention techniques, procedures, and services available. Liaisons with the mental health service providers throughout the community to ensure the needs of clients are being met.  Ensures proper clinical coding of statistical information and case documentation. Provides training and supervision on 988/Suicide Hotline policies, procedures, and services. Assists with American Association of Suicidology accreditation and collaborations with the National Prevention Lifeline Network.    Recommends, develops, and conducts in-service training for the program staff, volunteers, and interns. Maintains liaison between other components of the department, community programs and other relevant social service agencies. Drives a County and/or personal vehicle regularly to respond to crisis calls. Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency. NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. KNOWLEDGE, SKILLS AND ABILITIES Thorough knowledge of the laws, rules and regulations relating to the operation of community crisis intervention programs. Considerable knowledge of current counseling techniques, principles and practices of crisis intervention and suicide prevention programs. Considerable knowledge of local public and private mental health, crisis counseling and social service agencies. Considerable knowledge of the dynamics of suicide prevention, intervention, and follow up.  Considerable knowledge of crisis counseling theory and practice. Considerable knowledge of methods, procedures and practices of crisis and suicide intervention. Considerable knowledge of laws, developments, and literature in the crisis field. Considerable knowledge of local, public, and private agencies and their various requirements. Ability to coordinate and offer training programs for potential crisis line counselors using volunteer trainers. Ability to coordinate and assist in the effective and efficient implementation of policies and procedures. Ability to react calmly and quickly in emergency situations, coordinate and supervise staff, volunteers, and interns in emergency situations. Ability to communicate clearly and concisely, both orally and in writing Ability to develop and maintain good working relationships with other agencies, County departments, and the general public. Ability to organize the work of subordinates and volunteers. Ability to prepare technical and professional reports using computer-based applications, create and maintain detailed records and documentation. Ability to express ideas clearly and concisely, verbally and in writing. Ability to establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds. Ability to maintain accurate service delivery documentation and reporting requirements of funding and regulatory agencies. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, and hear. The employee is occasionally required to walk; use hands to finger, handle or operate objects, tools or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Position may be required to work varied shifts including nights, weekends, and holidays as well as mandatory overtime.   An organization is only as good as the people it employs. To attract and retain the best team possible, the Alachua County Board of County Commissioners offers a competitive benefit program. We believe that if we expect our employees to support the County, we must first support the health and financial well-being of our employees and their families, now and as they plan for their future. BoCC-Contributed Benefits Medical/Health Insurance   Employee Life Insurance   Florida Retirement System   Employee Assistance Program Optional Benefits Dental Insurance   Vision Insurance Supplemental & Dependent Life Insurance Deferred Retirement Program Flexible Spending Accounts Roth IRA Tuition Assistance Program   NOTE: For detailed information regarding available benefits click here. You may also view Frequently Asked Questions (FAQs) regarding benefits.  FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement.  A defined benefit or defined contribution option may be chosen by the employee. TUITION ASSISTANCE PROGRAM Permanent, full-time employees are eligible for educational assistance funds. Contact the Human Resources Office for program details. HOLIDAYS Holidays are as follows:  New Years Day   Martin Luther King Day   Memorial Day   Juneteenth Independence Day   Labor Day   Veterans' Day   Thanksgiving Day   Friday following Thanksgiving   Christmas Eve (IAFF*)   Christmas Day   Additional Christmas Holiday (All non-IAFF employees)   2 Floating Holidays  (All non- IAFF employees) *IAFF – International Association of Firefighters Pay periods are every two weeks, Monday through Sunday. Payday is Friday. International Association of Firefighters follow the General Contract 7k regarding holidays. Vacation Leave – Generous vacation accrual rates with payout of unused accrued leave, with some restrictions. For more detailed information regarding vacation leave refer to Employee Policy Manual, Section 7-2 . Sick leave is earned at a rate of 4 hours per pay period by all permanent, full-time employees*. At the end of each fiscal year, eligible employees can convert up to 10 days of accrued sick leave to vacation leave on a 2:1 basis. For more detailed information regarding sick leave refer to Employee Policy Manual, Section 7-3   *Accruals slightly different for IAFF employee.

Minimum Qualifications                                   Master's degree in psychology, counseling or related human service field and one year experience in suicide and crisis intervention. A Post-Master's Education Specialist (Ed.S.) Degree is equivalent to the required education and one year of related work experience in suicide and crisis intervention.  Applicants within six months of meeting the minimum education/experience requirement may be considered for trainee status. Florida licensure in mental health or marriage and family counseling is required.  Certification as a qualified supervisor as defined by the Florida Department of Health, Division 64B4, is required within three years of hire.       A Valid Florida Driver License is required and a Motor Vehicle Record that meets the requirements of Alachua County policy #6-7; Motor Vehicle Records will be reviewed prior to employment.   If, in the past 24-month period, the applicants Motor Vehicle Record has more than three (3) moving traffic infractions or three (3) or more at fault motor vehicle accidents (or combination of both and /or a conviction/pending charge for driving under the influence) or is in violation of any standard mandated by Federal or State Law or Regulation, the minimum qualifications are not met for the position. Must successfully pass a pre-employment drug screen and s uccessful completion of all applicable background checks pre-hire and ongoing are required. This is a grant  funded  position. There is no guarantee of permanent employment. Position Summary This is supervisory and professional work involving evaluating, managing, maintaining, and supporting the clinical documentation and data management systems in the Department of Community Support Services Crisis Center.   An employee assigned to this classification directs and supervises the Crisis Center case management, data management/software programs, and service delivery infrastructure. It also supervises Crisis Center case management staff and provides crisis intervention counseling and mobile response to clients in need. Work is performed under the direction of a higher-level supervisor and is reviewed through conferences, reports, and observation of the results obtained. Examples of Duties This is an emergency essential classification.  Upon declaration of a disaster and/or emergency, all employees in this classification are required to work. Exudes a positive customer service focus. Advocates building organizational culture through aligning decisions with the County's core values.    . Supervises and coordinates the activities of subordinate employees, volunteers, and interns including determining work procedures and schedules; issuing instructions and assigning duties; reviewing work; recommending personnel actions; conducting performance reviews; and providing departmental training and orientation. Evaluates software platforms, data communication requirements, and documentation for service delivery infrastructure for the National Suicide Prevention Lifeline and State 988 systems and directs the Crisis Center's performance and response through the required collection and management of data. Directs implementation and monitors utilization of applications, programs, and digital technologies for data collection, service delivery, and internal/external communications to recommend and make adjustments to service delivery. Manages and directs the Crisis Center's clinical documentation system and facilitates its use through staff and volunteer training and revisions from the results of documentation review completed by the Crisis Center Case Management staff. Develops, manages, and evaluates the workflow processes that support the operations of the Crisis Center with a focus on process improvement. Identifies operational needs of the Crisis Center including those related to implementation and ongoing service of 988 and develops solutions to address them, e.g. frequent callers using various names and merging related contact records.   Coordinates data management and reporting to facilitate collaboration with partner mental health agencies and stakeholders to improve the continuum of care in Alachua County.   Ensures Crisis Center clinical documentation and data management programs and policies are compliant with accreditation, certification, and contractual standards. Counsels and consults with staff, volunteers and interns concerning crisis invention services provided to clients. Provides in-house crisis intervention services to walk-in clients or those referred by the Crisis Center phone lines. Responds to and assists with crisis mobile response to the schools, other agencies, businesses and residences.   Coordinates and assists in the design and implementation of program policies and procedures. Assists in the development of the program budget and monitors expenditures. Informs community organizations of suicide and crisis intervention techniques, procedures, and services available. Liaisons with the mental health service providers throughout the community to ensure the needs of clients are being met.  Ensures proper clinical coding of statistical information and case documentation. Provides training and supervision on 988/Suicide Hotline policies, procedures, and services. Assists with American Association of Suicidology accreditation and collaborations with the National Prevention Lifeline Network.    Recommends, develops, and conducts in-service training for the program staff, volunteers, and interns. Maintains liaison between other components of the department, community programs and other relevant social service agencies. Drives a County and/or personal vehicle regularly to respond to crisis calls. Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency. NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. KNOWLEDGE, SKILLS AND ABILITIES Thorough knowledge of the laws, rules and regulations relating to the operation of community crisis intervention programs. Considerable knowledge of current counseling techniques, principles and practices of crisis intervention and suicide prevention programs. Considerable knowledge of local public and private mental health, crisis counseling and social service agencies. Considerable knowledge of the dynamics of suicide prevention, intervention, and follow up.  Considerable knowledge of crisis counseling theory and practice. Considerable knowledge of methods, procedures and practices of crisis and suicide intervention. Considerable knowledge of laws, developments, and literature in the crisis field. Considerable knowledge of local, public, and private agencies and their various requirements. Ability to coordinate and offer training programs for potential crisis line counselors using volunteer trainers. Ability to coordinate and assist in the effective and efficient implementation of policies and procedures. Ability to react calmly and quickly in emergency situations, coordinate and supervise staff, volunteers, and interns in emergency situations. Ability to communicate clearly and concisely, both orally and in writing Ability to develop and maintain good working relationships with other agencies, County departments, and the general public. Ability to organize the work of subordinates and volunteers. Ability to prepare technical and professional reports using computer-based applications, create and maintain detailed records and documentation. Ability to express ideas clearly and concisely, verbally and in writing. Ability to establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds. Ability to maintain accurate service delivery documentation and reporting requirements of funding and regulatory agencies. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, and hear. The employee is occasionally required to walk; use hands to finger, handle or operate objects, tools or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Position may be required to work varied shifts including nights, weekends, and holidays as well as mandatory overtime.   Supplemental Information Experience working with clinical documentation data management systems desired. An organization is only as good as the people it employs. To attract and retain the best team possible, the Alachua County Board of County Commissioners offers a competitive benefit program. We believe that if we expect our employees to support the County, we must first support the health and financial well-being of our employees and their families, now and as they plan for their future. BoCC-Contributed Benefits Medical/Health Insurance   Employee Life Insurance   Florida Retirement System   Employee Assistance Program Optional Benefits Dental Insurance   Vision Insurance Supplemental & Dependent Life Insurance Deferred Retirement Program Flexible Spending Accounts Roth IRA Tuition Assistance Program   NOTE: For detailed information regarding available benefits click here. You may also view Frequently Asked Questions (FAQs) regarding benefits.  FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement.  A defined benefit or defined contribution option may be chosen by the employee. TUITION ASSISTANCE PROGRAM Permanent, full-time employees are eligible for educational assistance funds. Contact the Human Resources Office for program details. HOLIDAYS Holidays are as follows:  New Years Day   Martin Luther King Day   Memorial Day   Juneteenth Independence Day   Labor Day   Veterans' Day   Thanksgiving Day   Friday following Thanksgiving   Christmas Eve (IAFF*)   Christmas Day   Additional Christmas Holiday (All non-IAFF employees)   2 Floating Holidays  (All non- IAFF employees) *IAFF – International Association of Firefighters Pay periods are every two weeks, Monday through Sunday. Payday is Friday. International Association of Firefighters follow the General Contract 7k regarding holidays. Vacation Leave – Generous vacation accrual rates with payout of unused accrued leave, with some restrictions. For more detailed information regarding vacation leave refer to Employee Policy Manual, Section 7-2 . Sick leave is earned at a rate of 4 hours per pay period by all permanent, full-time employees*. At the end of each fiscal year, eligible employees can convert up to 10 days of accrued sick leave to vacation leave on a 2:1 basis. For more detailed information regarding sick leave refer to Employee Policy Manual, Section 7-3   *Accruals slightly different for IAFF employee.