Classroom Technology Specialist

Classroom Technology Specialist

Job no: 528584

Work type: Classified Staff

Location: Eugene, OR

Categories: Information Technology, Computer and Information Science

Department: Information Services

Classification: Info Technology Consultant

Appointment Type and Duration: Regular, Ongoing

Salary: $19.19 - $35.57 per hour

FTE: 1.0

Review of Applications Begins

Position closes December 14, 2021

Special Instructions to Applicants

Along with your online application, please upload a cover letter indicating how you meet the minimum qualifications for the position, and the names and contact information for at least three professional references.

Any application missing the above documents/information may be considered incomplete.

Department Summary

Information Services (IS) is the central information technology unit at the University of Oregon and provides wide-ranging services to campus. Information Services consists of four major functional areas: Customer Experience, which serves as the key contact point for interactions with campus clients and customers; Applications & Middleware, which manages and supports applications, integration services, identity management, and data management; Information Security, which helps protect virtual or physical information; and Technology Infrastructure, which provides administration and support for the software, hardware, and services needed to support the campus IT environment. Information Services also includes the Advanced Network Technology Center. IS works closely with the Network for Education and Research in Oregon.

Established in 1876, the University of Oregon offers a breadth and depth of curricula with more than 270 academic programs and provides the opportunity to work at a respected research university with a strong holistic, liberal arts foundation. The UO also has a history of political and social involvement that embraces diverse beliefs, cultures, and values, and it is committed to environmental responsibility.

The University is also proud of the Phil and Penny Knight Campus for Accelerating Scientific Impact, an initiative specifically designed to fast-track scientific discoveries and the process of turning those discoveries into innovations that improve the quality of life for people in Oregon, the nation, and beyond. Information Services collaborates with Research and Innovation and our schools and colleges to support the research, teaching, and learning mission of the university.

Eugene is the home of the University of Oregon. Located in the lush Willamette Valley, Eugene is well-known for outdoor pursuits like running, cycling, rafting, and fishing, as well as arts, music, crafts, brewing, wine-making, and community-supported agriculture. With branches in Portland and on the Oregon coast, the UO is deeply connected to Oregon's natural and cultural treasures.

The Customer Experience unit promotes the innovative use of technology by supporting faculty, staff, and students in their teaching, learning, work, and research. We provide assistance, coordination, and leadership for emerging technologies, site-licensed software, and support services across campus.

Position Summary

The Classroom Technology Specialist will work as an integral part of the Classroom Technology team to provide technical support and site administration for rooms and equipment. This position will make minor and/or preventive classroom equipment repairs, deliveries, and installations. The Classroom Technology Specialist provides training, consultation, and direct technical support to students, staff, and faculty using technology and information systems in classroom settings. Typical responsibilities include but are not limited to troubleshooting classroom AV and projection systems, monitoring equipment requests and reservations, and helping to maintain the Classroom Technology classroom database.

The incumbent in this position will be expected to work somewhat independently while applying broad knowledge to standard and non-standard technical applications to solve a wide range of problems and accomplish tasks.

This position may be required to work evenings, weekend shifts, and/or holidays in the absence of regularly scheduled staff; academic calendar requirements may impact some types of leave requests during certain times of the year.

Minimum Requirements

This classification requires a basic foundation of knowledge and skills of technology and information systems generally obtained through an AA degree in computer science, information systems, educational technology, communications, or related fields, or similar certified course work in applicable fields of study and at least one year of related work experience.

Professional Competencies

• Broad knowledge of and technical fluency with presentation technologies and information systems used in diverse university level educational settings.

• Demonstrated skills in the use and maintenance of digital and other video and audio projection and presentation devices (ex: video recording, editing and projection equipment; computer workstations; desktop and notebook PCs with multiple operating systems, platforms, and networks; lighting controls; sound systems).

• Familiarity with classroom control systems such as Crestron, AMX, Extron and Biamp control and configuration. Classroom Technology has standardized Crestron for classroom control systems.

• Emergency classroom technology assistance requires ability to quickly and accurately diagnose and correct complex problems involving computer and projector settings, cable and network connections, and room systems in live settings such as large classrooms with students and professors present.

• Must have ability and patience to train others and provide consultation to users of various skill levels in the use of specialized AV and/or computer equipment.

• Requires ability to work with minimal supervision and must work well independently as well as with groups.

• Must be able to work in an environment of high activity with constant interruptions.

• Must make effective use of time. Workflow is cyclic and workloads sometimes sporadic, so it is essential to take initiative.

• Must be able to work for long periods under artificial light.

• Outstanding track record in service delivery, customer service, and internal communication.

• Ability to address customer escalations with tact, and diplomacy.

• Excellent written and interpersonal communication skills. The incumbent must be able to communicate with a wide range of users and partners, as well as with students, faculty, and staff from a variety of diverse backgrounds.

• Excellent troubleshooting skills and experience.

• Ability to and experience with managing multiple projects and competing priorities.

Preferred Qualifications

• Experience with event service design and support.

• Experience in a higher education, preferably in a media center or technology support role.

• Previous lead-work or supervisory experience

• Experience with ITIL or ITSM, or other technology industry-based framework.

FLSA Exempt: No

All offers of employment are contingent upon successful completion of a background inquiry.

This is a classified position represented by the SEIU Local 503, Oregon Public Employees Union.

University of Oregon students and employees are required to be fully vaccinated against COVID-19. For additional information see: https://coronavirus.uoregon.edu/vaccine.

The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans, and paid time off. For more information about benefits, visit http://hr.uoregon.edu/careers/about-benefits.

The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at uocareers@uoregon.edu or 541-346-5112.

UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Civil Rights Compliance, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the http://studentlife.uoregon.edu/nondiscrimination.

In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at https://clery.uoregon.edu/annual-campus-security-and-fire-safety-report.

To apply, visit https://apptrkr.com/2678445

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