Lead IT Specialist (2 Vacancies - CA, GA, NY, TX)

  • Federal Deposit Insurance Corporation (FDIC)
  • Multiple Locations (CA, GA, NY, TX)
  • 69 views
Full Time Customer Service Government Information Technology Internet Program Management

Job Description

Summary

This position is located in the Division of Information Technology, Regional Offices of the Federal Deposit Insurance Corporation and provides support in the areas of IT program design, management, and implementation. The Division will fill 2 position in Atlanta, GA, Dallas, TX, New York, NY, and/or San Francisco, CA. Location is negotiable after selection.

Additional selections may be made from this vacancy announcement to fill identical vacancies that occur subsequent to this announcement.

Duties

As a Lead IT Specialist, the incumbent reports to a Regional Manager for the Customer Support Services Section (CSSS) and serves as a team leader and has overall program management responsibility for assuring the successful design and implementation of a fully functional information technology servicing organization which addresses current and future program activities of the Region. Major duties include:

  • Serves as a team leader and has overall program management responsibility for assuring the successful design and implementation of a fully functional information technology servicing organization which addresses current and future program activities of the Region. Works with clients from various Divisions and offices throughout the Corporation to evaluate information needs and assess alternatives for meeting requirements, including the use of Cloud products, commercial software products versus software development as well as modification to existing systems already in place.
  • Plans, organizes and leads complex, long-term projects that may have corporate wide application. Coordinates with Regional, Area, Field and HQ Offices when applications have an impact beyond the immediate area. Directs the preparation and/or maintenance of overall project plans, schedules and documentation. Prepares project status report, holds project meetings and coordinates communication among all affected FDIC organizations and contractor personnel. Responsible for insuring that areas and projects are operating efficiently and that goals are met.
  • Initiates and recommends End User Computing needs for the offices and field sites. Within DIT policy and guidelines, determines which applications are appropriate for such equipment. Responsible for the establishment and maintenance of sound operating policies and procedures affecting systems maintenance and development. Coordinates and monitors compliance with Division guidelines. Reviews audit report findings for Customer Service Support Section (CSSS) and takes appropriate action to insure that necessary corrections are made and that there is minimal chance that similar problems will not reoccur.
  • Recommends staffing needs of the Region. Coaches and provides feedback to employees; and provides input for performance reviews, promotion recommendations, incentive awards for employees. Responsible for on the job training and coaching of various personnel on DIT systems both in person and virtually.

Requirements

Conditions of Employment

Completion Of Financial Disclosure May Be Required.

Employee may be relocated to any duty location to meet management needs.

Individuals who start their Federal government service after November 22, 2021, must be fully vaccinated against COVID-19 prior to their start date, except in limited circumstances where the law requires an exception. See “Additional Information” section.

Qualifications

Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic, religious spiritual; community; student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.  Additional qualifications information can be found here

CG-14: To qualify based on experience, applicants must have completed at least one year of specialized experience equivalent to at least the 13 grade level or above in the Federal service. Specialized experience is defined as experience providing in-person or remote customer support for geographically dispersed clients. Such customer support must include managing projects; using IT Service Management tools to assimilate and apply technical and business processes in problem resolution situations; and providing established and innovative solutions to customer issues and problems.

Applicants must have met the qualification requirements (including selective placement factors - if any) for this position within 30 calendar days of the closing date of this announcement.

Education

There is no substitution of education for the experience for this position.

Additional information

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