Manager, Software Engineering (Confidential Client)

  • MPN Diversity Recruiters
  • Los Angeles, CA, USA
Full Time Engineering Management Software Development

Job Description

As a Manager, Software Engineering, you will report to a Senior Manager, Software Engineering. You will join a technical team automating and integrating Information Technology platforms with the Confidential Client.


  • Manage a team of administrators and developers.
  • Accelerate Riot toward its mission.
  • Lead the transformation of Riot toward consolidated processes in the spaces of ITSM, ITBM, ITOM, and ITAM.
  • Partner with stakeholders in the discovery and articulation of bodies of work and subsequently manage realization.
  • Identify skill and resource gaps and provide experiential opportunities to the team and hire as necessary.
  • Advocate for the team and draw from their experience to determine strategic and tactical approaches for execution.
  • Establish processes and practices for SDLC, Service Transition, and Release Management.
  • Partner with Confidential Client to understand the product roadmap that will inform the strategic implementation roadmap at Riot.
  • Manage delivery vendor relationships to ensure adequate development and sustainment resources to achieve company goals.
  • Negotiate with internal customers to determine minimum viable products and incremental deliveries to manifest value for the company.
  • Work with service, infrastructure, and support teams to ensure adequate delivery on their objectives.
  • Ensure the existence of appropriate process and support documentation and runbooks for sustainability.

Required Qualifications: 

  • 5+ years working in an engineering leadership position
  • 7+ years of software engineering experience
  • Experience deploying Confidential Client in the space of ITSM/ITBM/ITOM and participating in corresponding organizational change management of the rollout.
  • Expertise in developing customizations, automation, and workflows in the Confidential Client platform.
  • Depth of experience in Asset Management, Configuration Management, Cloud Management, and Data Management.
  • Team leadership experience in the Confidential Client domain.
  • ITIL v3/4 certification and associated practical experience.
  • Specific experience with Scrum, Kanban, SAFe, Lean, and Disciplined Agile frameworks/methodologies.
  • Excellent English language skills: you are comfortable communicating with large audiences and excel at writing in-depth application how-tos, documenting standard operating procedures, and producing user-facing documentation

Desired Qualifications:

  • Deep domain expertise in ServiceNow Asset Management
  • Expert knowledge of SQL, including MySQL and PostgreSQL
  • Expert in JavaScript
  • Experience orchestrating containers and infrastructure using Kubernetes and Terraform