Business Systems Technical Manager

About The Kennedy Center

“I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy

The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. 

Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. 

Commitment to Diversity & Inclusion

The Kennedy Center is a welcoming and inclusive culture where everyone benefits - we do it in a way that honors everyone’s humanity. We are able to advance our mission because of committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. Through honest discussion, our focus on DEI, and the creation of a D&I council, we are committed to always being the best versions of ourselves.

Job Description

Pay: $65-70,000

The Business Systems Technical Manager will join the Information Technology Department at the Kennedy Center, reporting to the Director of Information Systems. The Kennedy Center I.T. Department maintains a variety of applications, systems, and tools, serving staff, performers, patrons, that enable the Center to accomplish its mission. This is a small and collaborative team, willing to support and share knowledge. The I.T. Department supports hardware and software, on-premise and SaaS business tools, fulfills reporting and data analysis requests via a data warehouse and a variety of custom reporting platforms, and offers web and custom tool development as needed.

No day in this position will look like the last. It is a challenging, rewarding, and fast-paced environment and this role has the opportunity to grow in different directions, whether that be technically, with the array of systems we support; strategically, as a project manager; or analytically, in working with users and our Business Intelligence team to help the Kennedy Center make data driven decisions.

As we implement a series of exciting and strategic initiatives to better utilize technology and data to provide superior customer experience, we are looking for a technically astute, service oriented new team member who enjoys making changes happen.

The principle purpose of this role is to support the use of business applications across the Kennedy Center Finance, Payroll, Human Resources, Marketing, and Development teams. A willingness to learn new systems, analytic savvy to identify inefficiencies, creativity and initiative to recommend new processes, and commitment to integrate a systematic and data-driven approach to decision-making is a must. The ideal candidate will be self-motivated and curious, have excellent written and verbal communication skills, and possess the ability to juggle multiple projects at one time, including proactively supporting a service desk queue. 

This job is highly technical in nature and requires a strong understanding of databases and experience using and/or supporting applications that are both older client-server technology as well as newer SaaS solutions.

Duties and Responsibilities

30%   Work closely with Finance/Payroll/HR users to support monthly/biweekly/weekly needs, translate business needs into technical requirements and processes, and configure/customize the system accordingly. Coordinate regular user meetings and support organization and prioritization of projects on the system roadmap. Assist in development of new features and functionality within systems.

30%   Identify, lead and/or participate in projects to maintain best functionality and current versions of business systems. Examples include: work with HR and Payroll to setup, test, and implement employee leave plan; create testing plan and lead testing efforts for version update; support Lawson system patching; identify and propose approach to data hygiene; write SQL code for overnight job to identify bad data states.

25%   Pro-actively and professionally manage a Jira Support queue, maintaining standard service level agreements and positive relationships with users of all technical levels. Develop training materials to address user needs and deliver in-person trainings as necessary. Provide back-up support for other systems and solution, including ArtsVision, SurveyMonkey/SM Apply, Tessitura (CRM), and Jira/Confluence. On-call responsibilities on a rotating basis (monthly, approximately).

15%   Create and maintain detailed technical documentation for I.T. Staff. Follow I.T. processes for submitting Project Proposals, conducting Root Cause Analyses after outages, planning/running monthly sprints, and engaging in Change Management process.

N/A   Responds to the needs and requests of Kennedy Center management and staff in a professional and expedient manner; Adheres to all employer policies and procedures.

N/A   Other duties as assigned.

Key Qualifications

• The ideal candidate will have 3-5 years of professional experience in a Systems Analyst / SQL Analyst / Support Analyst role.
• Experience with ERP (Enterprise Resource Planning), finance, and CRM (Customer Relationship Management) systems is strongly desired. 
• Experience with supporting or designing interfaces between systems (SQL jobs, SSIS packages, stored procedures, Windows Powershell tasks) would be helpful. 
• Strong SQL skills are required and experience with or an interest in reporting, using Microsoft SQL Server Reporting Services and/or other data visualization tools (QuickSight, Tableau) would be helpful.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

While performing the duties of this job, the employee is regularly required to communicate in person and on the telephone.  The employee is frequently required to use hands to finger, handle, or feel in order to operate computer keyboard, office equipment, and other essential tasks.  The employee is frequently required to sit, stand, walk, bend, stoop, crouch, and reach with hands and arms.  This position infrequently lifts, carries, or otherwise moves and positions objects weighing up to 25 pounds.

Work Environment

Flexible work arrangements may be considered for this role. 

Benefits

We offer a comprehensive range of benefits to all full-time employees including: Medical, Dental, Vision, Paid Time Off, Paid Sick Leave, and a matching 403(b) Retirement Plan (employees are eligible for organization match after 1 year of employment).