Assistant Director of DS Residential Services

  • Advocates
  • Framingham, MA, USA
Full Time Admin-Clerical Health Care Nonprofit Diversity Human Services

Job Description


Advocates is seeking motivated, enthusiastic, team players with strong leadership abilities!

We promote a healthy work-life balance and offers many generous perks of employment and room for advancement.  We are a strong-knit community that values the ideas and contributions of our staff.

The Assistant Residential Director for the Developmental Disabilities Division is responsible for the successful administration and management of the clinical, budgetary and business operations of the Developmental Disabilities Division.

Are you ready to make a difference?


  • Ensure implementation of philosophy of service delivery for DS and ensure high quality of services are maintained across all programs.
  • Assist with oversight of the Developmental Disabilities Division budget and ensure division meets expectations.
  • Provide oversight and leadership for iCentrix for DS Residential.
  • Ensure individual support plans are person-centered, support the individual’s life goals and are written appropriately with measurable objectives and entered into HCSIS within the required time frame.  
  • Organize staff and staffing functions to provide appropriate and efficient services, and satisfaction.
  • Ensure adequate implementation of agency and program specific policies and procedures.
  • Act as a liaison between related state agencies, community providers, families and guardians, and Advocates administration and programs.
  • Identify and assist with program development and strategies.
  • Ensure that performance evaluations and monthly supervisions are conducted.
  • Ensure that all records are maintained and reports are submitted in accordance with standards established by Advocates and applicable licensing and quality assurance regulations.
  • Assist with management of administrative processes and requirements in consultation with Fiscal, Human Resources, Information Services, Housing, and Maintenance functions.
  • Ensure that staff receives appropriate certifications and trainings to perform duties adequately. And ensuring all certifications and trainings are current.
  • Maintain constructive and productive internal and external communications with staff, managers, providers, vendors, and funding sources.
  • Provide on-call backup to Program Directors, assist to cover Program Director vacations and vacancies when they arise.
  • Participate in Clinical Case Reviews, PBS meetings and all additional meetings as required
  • Attend and actively participate in all trainings as assigned; maintain necessary certifications (CPR/First Aid, Safety Care, MAP).
  • Attend and actively participate in all supervisions and staff meetings
  • Assist with coordination of agenda and leading agenda items for Program Director and program manager meetings and trainings.
  • Perform physical intervention in the event of a client crisis.
  • Ensure that individuals we support are treated with dignity and respect in accordance with Advocates’ Human Rights Policy.
  • Adhere to all principles related to the Advocates Way
  • Perform all duties in accordance with the agency’s policies and procedures.
  • Strictly follow all agency performance standards.


  • Bachelor’s Degree (B.A.) in social services or other related field and three to five years’ experience supervising multiple programs and/or training; or equivalent combination of education and experience.
  • Prior experience in budget development and implementation.
  • Strongly prefer that a candidate will have a demonstrated understanding of and competence in serving culturally diverse populations.
  • Strong computer knowledge.  Familiarity with Microsoft Word and Excel.
  • Familiarity and experience in using an Electronic Health Record.
  • Ability to execute a variety of decision-making models.
  • Working knowledge of applicable regulations (DDS, MAP).
  • High energy level, superior interpersonal skills and ability to function in a team atmosphere.
  • Strong analytical, numerical and reasoning abilities.
  • Excellent communication skills, written and verbal. 
  • Must hold a valid drivers’ license.  Must have access to an operational and insured vehicle and be willing to use it to transport consumers.
  • Must be able to perform each essential duty satisfactorily.

At Advocates, the health and safety of the people in our care, our employees, and the broader community is our top priority. Effective October 18, 2021, Advocates will require all employees to be fully vaccinated against COVID-19 (i.e. both doses of Pfizer or Moderna, or a single dose of Johnson & Johnson.)

Advocates is committed to cultivating a diverse and welcoming community where everyone feels respected and valued. Advocates fosters a culture of inclusion that celebrates and promotes diversity along multiple dimensions, including race, ethnicity, sex, gender identity, gender expression, sexual orientation, partnered status, age, national origin, socioeconomic status, religion, ability, culture, and experience. People of color, women, persons with disabilities, veterans, and intersectional individuals are strongly encouraged to apply.