The Help Desk Coordinator is an effective communicator, listener, problem solver and collaborator, with the ability to shape a positive, engaging customer experience. The Help Desk Coordinator oversees technology support requests, managing intake, delegation and escalation of all incoming requests. The primary responsibility of the Help Desk Coordinator is to respond to requests for technology support from students, staff and faculty. The Help Desk Coordinator ensures that every request for technical support is resolved efficiently, effectively, and with superior customer service.
Duties also include assisting in the development of documentation and processes, consulting, troubleshooting issues with software, hardware, and enterprise systems, and proactively identifying ways to improve end users' experience with these systems.
Provide Front-line Support - 80%
Team Coordination - 20%
Coordinate the use of workstudy students to assist in managing requests and documentation as appropriate.
Non-Essential Job Function(s)
Please note that in an effort to keep the CCA community safe, the College has made the decision to require all staff, faculty, and students on campus to be fully vaccinated by September 1, 2021. The job responsibilities of this position will require time regularly spent on campus, and therefore the incumbent will be asked to follow the CCA vaccination requirement, unless an exemption is approved. Please reach out to email@example.com with any questions.
Applicants are required to attach a cover letter and resume. Incomplete applications will not be considered. Recommended document file formats are Word or PDF. If there are multiple attachments, we recommend compressing/zipping your files into a zip format file. There is also a place in the application for you to provide a link to large documents. Please submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions.
For staff positions, screening begins immediately and continues until the position is filled.
As an educational and cultural institution, California College of the Arts has a responsibility to provide access and opportunities for all people, with special attention to supporting groups historically underrepresented in higher education.
We believe that a culturally diverse campus is integral to academic excellence, and our student, faculty, staff, and trustee bodies should reflect the diverse world in which we live, with attention to race, ethnicity, religious creed, national origin, age, sex, sexual orientation, gender identity or expression, and ability.
California College of the Arts is an equal opportunity employer and encourages applications from individuals who will contribute to its diversity.
Please address any questions to firstname.lastname@example.org.
To apply, visit https://apptrkr.com/2465344.
Founded in 1907, California College of the Arts (CCA) is an independent art college with 21 undergraduate programs in architecture, design, fine arts, visual studies, and writing. The college also has graduate programs in architecture, comics, curatorial practice, design, design strategy, film, fine arts, visual and critical studies, and writing. Through these programs, the college has created a dynamic and interdisciplinary environment. Diverse cultural perspectives enrich the CCA community and the college believes that continuing to expand the horizons of the students and faculty is essential to achieving its educational objectives. With campuses in Oakland and San Francisco, CCA currently enrolls 1,950 full-time students.
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