Business Writer

  • City of Tacoma
  • Tacoma, WA, USA
Full Time Utilities

Job Description

Business Writer description image

Do you enjoy contributing to the development of a workforce via the capture and curation of knowledge assets, analyzing, documenting, and writing procedures, records management, and working with a variety of people within an organization? Then we have the role for you!

Tacoma Water is seeking a Business Writer to join their Employee Experience team. The work performed by this position contributes to the overall mission of Tacoma Water by ensuring that our knowledge assets are documented, curated, and utilized for knowledge management and workforce learning and development. In this role you will assist with assessing, documenting, designing, developing, and writing procedures in the areas of quality assurance, communication and Tacoma Water standards of operation.  

Responsibilities Include:

  • Observe routine and complex job functions working with subject matter experts across all sections and levels of the organization.
  • Document, publish and maintain Standard Operating Procedures (SOPs) for Tacoma Water that may be synthesized and translated into learning material that is easily understood by end users.
  • Facilitate discussions, provide direction and act as a resource for staff for documenting procedures and other learning materials in coordination with instructional designer.
  • Monitor and control approved channels of mass communication within Tacoma Water in relations to procedures.
  • Work with employees, supervisors and managers to determine priorities and ensure organizations is receiving support in the correct areas.
  • Maintains policy, process, procedure library for departmental reference.
  • Conduct audits of established and documented procedures within Tacoma Water for adherence to standard, accuracy and consistency of application.
  • Lead effort to establish consistency of Quality Assurance (QA) calibration within Tacoma Water and assist monitoring when updates are required for this documentation.
  • At times may need to travel to various job sites to document procedures with staff.



  • 2+ years' experience documenting business procedures* 
  • Associate’s degree or equivalent related work experience*
  • Proven facilitation, interviewing and technical writing skills
  • Proven ability to work cross-functionally, interacting with all levels of the organization

*Equivalent combination of education and years of experience may be substituted

Knowledge & Skills


Organizational Savvy
Maneuvering comfortably through complex policy, process, and people-related organizational dynamics

Being Resilient
Rebounding from setbacks and adversity when facing difficult situations
Interpersonal Savvy
Relating openly and comfortably with diverse groups of people
Instills Trust
Gaining the confidence and trust of others through honesty, integrity, and authenticity 
Action Oriented
Taking on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm.
Plans & Aligns
Planning and prioritizing work to meet commitments aligned with organizational goals
Communicates Effectively
Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences

Selection Process & Supplemental Information

This recruitment is being managed by Marisa Tetreault; if you would like to be notified of similar opportunities or stay connected with things going on at Tacoma Public Utilities and the City of Tacoma, connect with me on LinkedIn!

City of Tacoma Commitment to Diversity and Inclusion
Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress.  One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play.
The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal, state, and local laws. 
Business Writer description image

Tacoma Water
Tacoma Water has a proud tradition of operating and maintaining one of the country's oldest municipally owned water systems. We provide high-quality water at very competitive prices. We provide direct service to more than 300,000 people throughout Pierce and King counties.  Our mission is to provide clean, reliable water.  If you share our values of safety, customer-driven, employee invested, stewardship and adaptability, we are looking for you.

Interested individuals should apply online and attach a detailed resume and cover letter that includes job experience, major responsibilities and accomplishments related to this position along with a business procedure sample that you have created.

Applications will be reviewed as they are received for interview consideration.

Reference checks will be conducted on final candidates and appointment is subject to passing a background check.

Communication from the City of Tacoma:
We primarily communicate via e-mail during the application process. E-mails from and/or must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders.

If you have any additional questions regarding this position, please contact the Human Resources Department at 253.591.5400 prior to 4pm on the closing date of this posting. 


Business Analysis

Education Requirements

Associate Degree


$58,032.00 - $74,401.60 Annually