This position is located in the Division of Information Technology, Infrastructure Operations Services Branch, HQ of the Federal Deposit Insurance Corporation and provides support in the areas of design, develop, configure and test Enterprise-wide directory related software solutions.
Additional selections may be made from this vacancy announcement to fill identical vacancies that occur subsequent to this announcement.
Provides senior technical skills and knowledge in Wintel Operating Systems, Active Directory Federation Services (ADFS), enterprise-wide Microsoft software or services such as SQL Server, System Center Operations Manager (SCOM), and IIS, and cloud computing services such as Software As A Services (SaaS), Platform as a Service (PaaS), and Infrastructure as a Service (IaaS).
Troubleshoots and solves production problems with currently deployed Enterprise wide server applications, especially relating to the Windows server operating systems, Active Directory, ADFS, System Center Operations Manager (SCOM), Exchange, and IIS using all available tools, including contacting vendors and support personnel.
Provides state-of-the-art knowledge in the development, testing, configuration and implementation of Server-based enterprise-wide technologies and/or Software as a Service.
Provides and support continuous auditing events by external agencies like GAO, OIG for the products such as but not limited to Microsoft Active Directory, Microsoft ADFS, Microsoft ADCS and Identity Management products
Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic, religious spiritual; community; student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Additional qualifications information can be found here. You must have Information Technology (IT)-related experience which demonstrates proficiency in each of the following competencies:
• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
In addition to the competencies listed above, applicants must meet the specialized experience for this position.
To Qualify at the CG-13 grade level, you must have at least one year of experience equivalent to at least the grade GS/CG-12 in the Federal service. Specialized experience is defined as experience identifying, developing and advising on technologies, e.g. Microsoft Azure, Microsoft Office 365 architecture and service stacks such as Azure Active Directory, Exchange Online, Microsoft Teams, Azure Information Protection and other applications/services available on Azure/Office 365 platform and experience improving the management of current and/or emerging technologies for an organization's products, programs and initiatives.