Business Systems Manager

  • City of Tacoma
  • Tacoma, WA, USA
Full Time Information Technology Utilities

Job Description

Are you skilled in business strategy development and strategy implementation?  Do you have experience in organizational development including creating systems and streamlining processes?  Do you have experience in, or knowledge of operational technology systems?  If so, this may be the role for you!  

Tacoma Water is seeking a Business Systems Manager, within the classification of Water Assistant Division Manager, to own and drive Tacoma Water’s enterprise operational technology strategy.

The Business Systems Manager acts as Water’s primary governance representative in City-wide and Tacoma Public Utilities (TPU) technology governance. This role reports directly to the Water Business Services Division Manager and collaborates with senior management within Tacoma Water on developing and implementing an enterprise technology strategy. In this position, you will work closely with technology leaders across the City to ensure that Tacoma Water is developing a complementary capability that works in concert with our technology organizations and broader technology environment, and that we are managing services and service levels delivered from technology service providers.  This role is also responsible for ensuring that Tacoma Water’s internally-owned applications and infrastructure are managed in alignment with Tacoma Water’s technology strategy and that we are able to clearly articulate and advocate for our organization's technology needs.  

This position will manage a group of 15-20 FTEs and resources responsible for Application Administration, Application Development, and Solution Architecture.  Tacoma Water owns several technology applications which this position will be responsible for, including our ESRI geospatial ecosystem and ArcGIS Online, Economic Modeling tools, Hydraulic Models, SCADA systems, Yield/Supply Modeling platforms, custom tablet applications for Water field crews, and a collection of databases and on premise server infrastructure.

Responsibilities Include:

  • Own, develop, manage, and align Tacoma Water’s technology strategy with business strategy 
  • Develop, coordinate and communicate organizational development activities, both internally and externally, to continuously improve the Operational Technology group’s ability to meet the technology needs of Tacoma Water
  • Conduct regular cadence or reviews with Water's leadership team to ensure visibility into key technology events and work efforts
  • Represent Tacoma Water on key City-wide and TPU-wide technology governance boards
  • Actively manage solutions architecture and technology capability roadmaps to ensure alignment and support of Tacoma Water’s overarching technology strategy
  • Ensure technology standards and best practices are established
  • Define standards for systems, equipment, and software
  • Develop and implement disaster and emergency recovery plans
  • Share technology visions, opportunities, and risks company-wide
  • Manage team of 15-20 FTEs across the domains of Application Administration, Application Development, and Solution Architecture
  • Hire and onboard permanent FTE resources and supplement with external resources as needed
  • Study current and new industry trends, technologies, and software development


An equivalent combination to:

  • 8+ years increasingly responsible experience in the utility industry AND
  • 4+ years of management/supervisory experience; OR
  • Graduation from an accredited four-year college or university with a Bachelor’s degree in engineering, public administration or a related field AND
  • 4+ years of management/supervisory experience 


  • TOGAF experience
  • ITIL experience
  • PMI-Scrum experience 

Valid Washington State driver's license at time of appointment with maintenance thereafter, or evidence of equivalent mobility.  

Knowledge & Skills


Organizational Savvy
Maneuvering comfortably through complex policy, process, and people-related organizational dynamics

Being Resilient
Rebounding from setbacks and adversity when facing difficult situations
Interpersonal Savvy
Relating openly and comfortably with diverse groups of people
Instills Trust
Gaining the confidence and trust of others through honesty, integrity, and authenticity 
Manages Complexity
Handling conflict situations effectively, with a minimum of noise
Optimizes Work Processes
Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
Directs Work
Providing direction, delegating, and removing obstacles to get work done

Strategic Mindset
Seeing ahead to future possibilities and translating them into breakthrough strategies

Principles and practices of supervision and training. 
Operations, principles, practices, methods and techniques of the division.
Modern office practices, procedures and equipment.
Record keeping techniques.
Operation of a personal computer.
Technical aspects of field of specialty.
Basic research methods.
Applicable laws, codes, regulations, and policies.
Oral and written communication skills.
Interpersonal skills using tact, patience and courtesy.
Correct English usage, grammar, spelling, punctuation and vocabulary.
City organization, operations, policies and objectives.

Train, supervise and evaluate personnel.
Assign and review the work of others.
Work independently with little direction.
Oversee and inspect the work of consultants and contractors.
Compile and analyze statistical and technical information, maps and other data.
Prepare and make oral presentations.
Communicate effectively both orally and in writing.
Plan and organize work.
Operate motor vehicles; observe legal and defensive driving practices.
Meet schedules and time lines.
Read, interpret, apply and explain codes, rules, regulations, policies and procedures.
Maintain records and prepare reports.
Establish and maintain cooperative and effective working relationships with others.

Selection Process & Supplemental Information

This recruitment is being managed by Marisa Tetreault; if you would like to be notified of similar opportunities or stay connected with things going on at Tacoma Public Utilities and the City of Tacoma, connect with me on LinkedIn!

City of Tacoma Commitment to Diversity and Inclusion
Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress.  One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play.
The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal, state, and local laws.

Tacoma Water
Tacoma Water has a proud tradition of operating and maintaining one of the country's oldest municipally owned water systems. We provide high-quality water at very competitive prices. We provide direct service to more than 300,000 people throughout Pierce and King counties.  

Our mission is to provide clean, reliable water.  If you share our values of Safety, Customer-driven, Employee Invested, Stewardship, and Adaptability; if you have the courage to challenge and be challenged; if you demonstrate mutual respect; if you have a passion for your work; if you are team oriented; and if you value innovation, we are looking for you.

The City of Tacoma
Tacoma is a mid-sized urban port city that sits along the Puget Sound with a population of nearly 210,000. The third largest city in the state of Washington, it is a diverse, progressive international gateway to the Pacific Rim.

Propelled by significant developments such as the University of Washington Tacoma, the Tacoma Link light rail system, the restored urban waterfront of the Thea Foss Waterway, the expansions of both the MultiCare and Franciscan health systems, and a significant influx of foreign direct investment in its downtown core, Tacoma has evolved considerably since the 1990s.  

Tacoma boasts the state's highest density of art and history museums, and is home to a flourishing creative community of writers, artists, musicians, photographers, filmmakers, chefs, entrepreneurs, and small business owners who each add their unique flair to the city's vibrant commercial landscape. The iconic Tacoma Dome has endured as a high-demand venue for some of the largest names in the entertainment industry.

A magnet for families looking for affordable housing options in the Puget Sound area, Tacoma also draws those who prefer to live in a more urban downtown setting with competitively priced condos and apartments that feature panoramic mountain and water views.

Tacoma's natural beauty and proximity to the Puget Sound and Mount Rainier draws hikers, runners, bicyclists, and maritime enthusiasts to the area. Its lively social scene is infused with energy by thousands of students attending the University of Washington Tacoma, the University of Puget Sound, the Evergreen State College Tacoma campus, and Tacoma Community College, as well as a number of local trade and technical colleges. Its prime location – just 20 minutes south of the Seattle-Tacoma International Airport, 30 miles north of the state capital in Olympia, and within 10 miles of the U.S. Department of Defense's premier military installation on the West Coast – only adds to Tacoma's desirability. To see a few of the great things Tacoma has to offer, view this YouTube Video!

Interested individuals should apply online and attach a detailed resume and cover letter that includes job experience, major responsibilities and accomplishments related to this position.

Applications will be reviewed as they are received for interview consideration.

Reference checks will be conducted on final candidates and appointment is subject to passing a background check.

Communication from the City of Tacoma:
We primarily communicate via e-mail during the application process. E-mails from and/or must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders.

If you have any additional questions regarding this position, please contact the Human Resources Department at 253.591.5400.


Business Unit Management, IT Project Management


$123,302.40 - $158,100.80 Annually