Systems & Business Analyst

  • Rochester Institute of Technology
  • Rochester, NY, USA
Full Time Information Technology Program Management

Job Description

Systems & Business Analyst




Student Affairs


Assessment, Technology and Communications


Detailed Job Description


The is seeking a Systems and Business Analyst to join a collaborative cross-functional team who support the division in creating an exceptional student life experience.


The Student Affairs Systems and Business Analyst has responsibility for the strategic implementation and management of technology solutions to optimize productivity and strategize innovative approaches to the work of the suite of business units that make up the Through business analysis, project management and direct application administration, this role supports the dynamic operational needs related to the business operations, analytics and informatics of over 16,000 students' engagement with wellness services such as, medical, mental health, recreational sports, case management, and disability services.


  • Among the collection of existing applications managed by this role, is the electronic health records system that currently supports business process for counseling, health, and case management services at RIT.
  • In partnership with the student wellness related business unit leads, this role gathers, analyzes, maps, defines and documents requirements and translates these into electronic content, workflows, and reporting using the systems available with a commitment to information security and improving operations. Managing multiple priorities, this role reviews requested enhancements, prioritizes and implements changes to systems.
  • This role requires excellent project management skills to coordinate projects and activities that investigate, recommend, enhance, implement, and upgrade systems.
  • This position acts as the representative on selected University cross-functional teams to ensure that technology needs are met for all of Student Affairs and as the primary liaison for wellness technology vendors and ITS.


Department/College Description


Rochester Institute of Technology is a diverse and collaborative community of engaged, socially conscious, and intellectually curious minds. Through creativity and innovation, and an intentional blending of technology, the arts and design, we provide exceptional individuals with a wide range of academic opportunities, including a leading research program and an internationally recognized education for deaf and hard-of-hearing students. We are dedicated to building a diverse community, one where employees feel a sense of belonging, and are valued for their contributions and the perspectives they bring.


As a member of the RIT community, you'll receive a comprehensive employee that offers multiple options and access to additional employment advantages. You can tailor your benefit elections to meet your needs (affordable medical/dental/vision benefits; paid vacation/sick time/retirement saving plan with exceptional employer match; and tuition assistance for you and your family, to name a few).


Required Minimum Qualifications


Minimum Requirements


  • 3-5 years’ experience in a fast paced environment utilizing software systems to achieve successful customer service, operational and technical outcomes, or a combination of education, certifications, and relevant experience with business technology platforms, required.
  • 2 years’ experience and/or training with project management and application implementation projects.
  • 2 years’ experience creating documentation and providing training to various groups on applications and/or technology usage.
  • 2 years’ experience at translating business requirements into technical requirements, design specifications, and alternatives.


Specialized Skills and Behavioral Competencies


  • Training and/or experience (basic/intermediary proficiency) with writing SQL.
  • Strong IT application testing skills for stand-alone and integrated applications.
  • Ability to lead projects from conception through implementation.
  • Strong analytical/problem solving skills.


  • Ability to solve problems related to technology systems, business operations, and data reporting. Ability to analyze technical and data management challenges and evaluate the impact of potential solutions from both a business and technical perspective.


  • Ability to read, analyze, interpret, and summarize information from a variety of sources.
  • Commitment to diversity, equity and inclusion.
  • Ability to work independently and as part of a team.
  • Ability to take initiative, plan, prioritize, and execute a variety of projects that must be completed simultaneously and on time. Adept at prioritizing and juggling multiple projects, as well as setting and meeting timelines.
  • Strong customer service skills including maintain effective working relationships with a variety of constituencies.


  • Ability to establish, build, and maintain effective working relationships based on respect, empathy, and honesty with diverse groups and individuals.


  • Excellent communication skills (written and oral) and consulting skills with the ability to work directly with business partners, technical staff and end users.


  • Ability to present technical concepts in an appropriate manner that can be understood by business partners, technical staff, and end users
  • Ability to work directly with end users to translate data management requirements into effective solutions
  • Ability to convey complex information in accessible terms to diverse and multicultural audiences


  • Ability to comply with standards and regulations related to the storage and handling of private and confidential information.
  • Knowledge of Deaf culture, American Sign Language (ASL), or willingness to learn


Employment Category: Fulltime


How to Apply


In order to be considered for this position, you must apply for it at Click the link for search openings and in the keyword search field, enter the title of the position or the BR number.


The direct link to this posting can be found here:


Additional Details


Rochester Institute of Technology, the 10th largest private university in the U.S., is among the world’s leading technological universities. Its 18,000 undergraduate and graduate students from all 50 states and more than 100 countries are enrolled in over 200 academic programs, including 7 interdisciplinary Ph.D. programs. A pioneer in experiential education, RIT was the first to offer undergraduate degree programs in biotechnology, information technology, software engineering, and microelectronic engineering. As home to the National Technical Institute for the Deaf, the university offers unparalleled academic opportunities and services for the deaf and hard-of-hearing. Founded in 1829, RIT has 115,000 alumni throughout the United States and around the world. RIT has been named by the Chronicle of Higher Education as one of the “Great Colleges to Work For.” RIT is a National Science Foundation ADVANCE Institutional Transformation site, and is responsive to the needs of dual-career couples through the Upstate NY Higher Education Recruitment Consortium. For more information, visit and


As a member of the RIT community employees receive a well-balanced benefits package that offers a variety of choices and access to additional employment advantages. These benefits, combined with an employee’s pay, provide a total compensation package that can be tailored to meet your needs. More on RIT’s Benefits, Health & Wellness program can be found at:


RIT does not discriminate. RIT is an equal opportunity employer that promotes and values diversity, pluralism, and inclusion. For more information or inquiries, please visit RIT/TitleIX or the U.S. Department of Education at ED.Gov


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