HUMAN RIGHTS SPECIALIST
City of Worcester
Title HUMAN RIGHTS SPECIALIST
Department/Division Diversity and Inclusion
Apply Start Date 01/09/2026
Apply End Date 2/15/2026
Type Full Time
Hours 40 Per Week
Wage $69,898 - $91,542 Annually
Description
HUMAN RIGHTS SPECIALIST EXECUTIVE OFFICE OF DIVERSITY AND INCLUSION CITY OF WORCESTER
The City of Worcester is seeking qualified applicants for a Human Rights Specialist for the Executive Office of Diversity, Equity, and Inclusion (EODEI). Under the direction of the Director of Human Rights and Accessibility, the Human Rights Specialist will play a crucial role in ensuring equal opportunities for all and combating discrimination based on protected class categories. This position will assist in administering the City's Human Rights Ordinance, Accessibility Ordinance, the Americans with Disabilities Act (ADA), and Fair Housing laws to ensure compliance with all federal, state, and local laws. The Human Rights Specialist is an in-person position and will serve as a liaison to one or more boards or commissions, as assigned. Responsibilities include receiving processing and assist with investigating complaints and reasonable accommodation requests, engaging directly with the public, facilitating ADA accommodations, and supporting public education efforts around civil rights protections. The role involves attending regular evening and off-site meetings with the public and city departments to fulfill essential job functions.
The ideal candidate will possess experience in oversight and/or compliance at the local, state, or federal level, with a focus on civil rights, investigative work, and/or program coordination.
The City of Worcester is deeply committed to advancing diversity, equity, and inclusion in all aspects of our work. Over the past two years, we have significantly expanded the Executive Office of Diversity, Equity, and Inclusion, demonstrating both our dedication and investment in building a more inclusive and equitable community. This growth reflects our ongoing support for systemic change and our belief that a strong, well-resourced DEI team is essential to achieving meaningful progress across City departments and services.
Bilingual applicants are encouraged to apply.
ESSENTIAL ELEMENTS:
Civil and Human Rights Compliance:
• Support and promote human and civil rights initiatives across the City of Worcester. • Work on issues requiring substantial knowledge of federal, state, and municipal anti-discrimination laws, including housing and disability rights. • Serve as the primary or initial point of contact for Human Rights and Accessibility complaints. • Receive, facilitate, and process ADA reasonable accommodation requests and other accessibility- or disability-related concerns. • Participate in interactive dialogue processes as assigned by the Director. • Assist in the development and implementation of department policies, complaint processes, and procedures.
Investigations and Case Management:
• Provide customer service and support to individuals involved in complaint or investigation processes, handling complex and confidential matters with empathy and professionalism. • Assist with confidential work related to investigations, witness interviews, evidence gathering, and referrals as necessary to complete assigned duties. • Monitor, process, and maintain detailed case records and data tracking systems. • Attend and contribute to scheduled departmental meetings, providing updates to relevant staff and administrators on case status.
Boards and Commission Support:
• Serve as staff liaison to assigned boards and commissions. • Maintain board minutes and ensure compliance with the Open Meeting Law. • Develop, post, and monitor public meeting agendas and other documents in accordance with legal requirements. • Assist with commission projects such as community events and outreach, which may include evening work. • Develop topics and assign guest speakers for meetings and coordinate related logistics and activities.
Education, Training, and Policy Development:
• Conduct research and develop training materials related to anti-discrimination law, reasonable accommodations, and ADA compliance. • Deliver presentations to city departments and boards/commissions on relevant civil rights topics. • Collaborate with colleagues to support the growth and development of EODEI programming and trainings. • Partner with internal and external stakeholders to promote and expand the impact of human rights protections citywide.
Partnerships and Community Engagement:
• Attend community events that align with the mission and work of the Human Rights and Accessibility Office to support recruitment and outreach efforts. • Establish and maintain strong working relationships with community-based organizations across Worcester to build trust, collaboration, and information gathering. • Represent the Human Rights and Accessibility Office by tabling at public events, distributing informational materials, and promoting available resources, board and commission membership and opportunities to the public. • Accompany the Chief Equity Officer to stakeholder meetings, neighborhood gatherings, and events with community leaders, as appropriate, to enhance visibility, engagement, and partnership-building.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
• Knowledge or the ability to learn about the legal and administrative requirements for investigating, preparing, and processing cases of alleged discrimination. • Knowledge, experience, and awareness of anti-discrimination laws, including M.G.L. c. 151B, the Americans with Disabilities Act, the Civil Rights Act, and Section 504 of the Rehabilitation Act, and the MA Open Meeting Law • Ability to analyze and interpret anti-discrimination laws and regulations. • Ability to analyze information, make recommendations and provide information to the public. • Ability to assist in the development of policies and practices and adhere to City policies and procedures. • Ability to establish and maintain effective relationships with senior management, employees, board and commission members, and the public. • Demonstrated ability to carefully review work, identify errors or inconsistencies, and ensure completeness and accuracy in tasks, data, and documentation. • Personal and professional commitment to fairness for all people. • Ability to work independently. • Superior analytical skills and problem-solving abilities, including a demonstrated ability to proactively assist in identifying solutions that are creative, innovative, and flexible. • Excellent communication, writing, and organizational skills. • Highly skilled at listening to the perspectives of competing interests and making clear, well-informed decisions and presentations of City and departmental policies, practices, and procedures. • Ability to multi-task within fast moving and often stressful timelines and environment. • Commitment to maintaining a high level of confidentiality. • Excellent interpersonal skills. • Ability to research and create presentation materials to present to diverse audiences. • Commitment to DEI/Human/Civil/Disability rights and remain positively motivated. • Knowledge and experience working in a Human/Civil rights capacity at an agency, dept./organization to support all human rights and accessibility initiatives/work. • Superior ability demonstrated by experience performing customer service with complex issues working with diverse populations. • Regular on-site attendance is required.
MINIMUM REQUIREMENTS:
• Bachelor's degree in Human Rights/Civil Rights, Social Justice, Law or a related field OR;
• An equivalent combination of education, training and five (5) years of relevant experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job will be considered in lieu of the above requirements
• Three (3) years of professional experience working in human rights or civil rights Knowledge of DEI principles and related laws including anti- discrimination and Disability/ADA laws • Proficiency with Microsoft Office Suite • Experience performing administrative tasks in an office environment • Experience providing customer service in an office environment • Excellent communication skills
PREFERRED QUALIFICATIONS:
• Master's degree in Human Rights/Civil Rights, and Social Justice, Law or a related field • Five (5) years of relevant experience working with and supporting urban and culturally diverse agencies, • department or organization • Five (5) years of experience developing and delivering and administering programs, implementing and assessing policies • Three (3) years of experience performing administrative tasks in an office environment • Three (3) years of experience providing customer service in an office environment • Two (2) years of experience working in mediation • Certificate or specialized training in Mediation • Knowledge and experience about the MA Open Meeting Law
Special Requirements:
• Reliable means of transportation
SALARY RANGE: $69,898 - $91,542 annually, full-time, exempt with an excellent benefits package
To apply, please visit: www.worcesterma.gov/employment or send resume and cover letter to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. OPEN UNTIL FILLED, applications received prior to or on FRIDAY, JANUARY 23, 2026, will receive preference. Preference is given to Worcester residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to: City Hall, Human Resources, Room 109, 508-799-1030, mailto:Hiring@worcesterma.gov.
To apply, visit https://apptrkr.com/6859736.
jeid-4f1220d727670f4283c3b831a368409c
Full Time
HUMAN RIGHTS SPECIALIST
City of Worcester
Title HUMAN RIGHTS SPECIALIST
Department/Division Diversity and Inclusion
Apply Start Date 01/09/2026
Apply End Date 2/15/2026
Type Full Time
Hours 40 Per Week
Wage $69,898 - $91,542 Annually
Description
HUMAN RIGHTS SPECIALIST EXECUTIVE OFFICE OF DIVERSITY AND INCLUSION CITY OF WORCESTER
The City of Worcester is seeking qualified applicants for a Human Rights Specialist for the Executive Office of Diversity, Equity, and Inclusion (EODEI). Under the direction of the Director of Human Rights and Accessibility, the Human Rights Specialist will play a crucial role in ensuring equal opportunities for all and combating discrimination based on protected class categories. This position will assist in administering the City's Human Rights Ordinance, Accessibility Ordinance, the Americans with Disabilities Act (ADA), and Fair Housing laws to ensure compliance with all federal, state, and local laws. The Human Rights Specialist is an in-person position and will serve as a liaison to one or more boards or commissions, as assigned. Responsibilities include receiving processing and assist with investigating complaints and reasonable accommodation requests, engaging directly with the public, facilitating ADA accommodations, and supporting public education efforts around civil rights protections. The role involves attending regular evening and off-site meetings with the public and city departments to fulfill essential job functions.
The ideal candidate will possess experience in oversight and/or compliance at the local, state, or federal level, with a focus on civil rights, investigative work, and/or program coordination.
The City of Worcester is deeply committed to advancing diversity, equity, and inclusion in all aspects of our work. Over the past two years, we have significantly expanded the Executive Office of Diversity, Equity, and Inclusion, demonstrating both our dedication and investment in building a more inclusive and equitable community. This growth reflects our ongoing support for systemic change and our belief that a strong, well-resourced DEI team is essential to achieving meaningful progress across City departments and services.
Bilingual applicants are encouraged to apply.
ESSENTIAL ELEMENTS:
Civil and Human Rights Compliance:
• Support and promote human and civil rights initiatives across the City of Worcester. • Work on issues requiring substantial knowledge of federal, state, and municipal anti-discrimination laws, including housing and disability rights. • Serve as the primary or initial point of contact for Human Rights and Accessibility complaints. • Receive, facilitate, and process ADA reasonable accommodation requests and other accessibility- or disability-related concerns. • Participate in interactive dialogue processes as assigned by the Director. • Assist in the development and implementation of department policies, complaint processes, and procedures.
Investigations and Case Management:
• Provide customer service and support to individuals involved in complaint or investigation processes, handling complex and confidential matters with empathy and professionalism. • Assist with confidential work related to investigations, witness interviews, evidence gathering, and referrals as necessary to complete assigned duties. • Monitor, process, and maintain detailed case records and data tracking systems. • Attend and contribute to scheduled departmental meetings, providing updates to relevant staff and administrators on case status.
Boards and Commission Support:
• Serve as staff liaison to assigned boards and commissions. • Maintain board minutes and ensure compliance with the Open Meeting Law. • Develop, post, and monitor public meeting agendas and other documents in accordance with legal requirements. • Assist with commission projects such as community events and outreach, which may include evening work. • Develop topics and assign guest speakers for meetings and coordinate related logistics and activities.
Education, Training, and Policy Development:
• Conduct research and develop training materials related to anti-discrimination law, reasonable accommodations, and ADA compliance. • Deliver presentations to city departments and boards/commissions on relevant civil rights topics. • Collaborate with colleagues to support the growth and development of EODEI programming and trainings. • Partner with internal and external stakeholders to promote and expand the impact of human rights protections citywide.
Partnerships and Community Engagement:
• Attend community events that align with the mission and work of the Human Rights and Accessibility Office to support recruitment and outreach efforts. • Establish and maintain strong working relationships with community-based organizations across Worcester to build trust, collaboration, and information gathering. • Represent the Human Rights and Accessibility Office by tabling at public events, distributing informational materials, and promoting available resources, board and commission membership and opportunities to the public. • Accompany the Chief Equity Officer to stakeholder meetings, neighborhood gatherings, and events with community leaders, as appropriate, to enhance visibility, engagement, and partnership-building.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
• Knowledge or the ability to learn about the legal and administrative requirements for investigating, preparing, and processing cases of alleged discrimination. • Knowledge, experience, and awareness of anti-discrimination laws, including M.G.L. c. 151B, the Americans with Disabilities Act, the Civil Rights Act, and Section 504 of the Rehabilitation Act, and the MA Open Meeting Law • Ability to analyze and interpret anti-discrimination laws and regulations. • Ability to analyze information, make recommendations and provide information to the public. • Ability to assist in the development of policies and practices and adhere to City policies and procedures. • Ability to establish and maintain effective relationships with senior management, employees, board and commission members, and the public. • Demonstrated ability to carefully review work, identify errors or inconsistencies, and ensure completeness and accuracy in tasks, data, and documentation. • Personal and professional commitment to fairness for all people. • Ability to work independently. • Superior analytical skills and problem-solving abilities, including a demonstrated ability to proactively assist in identifying solutions that are creative, innovative, and flexible. • Excellent communication, writing, and organizational skills. • Highly skilled at listening to the perspectives of competing interests and making clear, well-informed decisions and presentations of City and departmental policies, practices, and procedures. • Ability to multi-task within fast moving and often stressful timelines and environment. • Commitment to maintaining a high level of confidentiality. • Excellent interpersonal skills. • Ability to research and create presentation materials to present to diverse audiences. • Commitment to DEI/Human/Civil/Disability rights and remain positively motivated. • Knowledge and experience working in a Human/Civil rights capacity at an agency, dept./organization to support all human rights and accessibility initiatives/work. • Superior ability demonstrated by experience performing customer service with complex issues working with diverse populations. • Regular on-site attendance is required.
MINIMUM REQUIREMENTS:
• Bachelor's degree in Human Rights/Civil Rights, Social Justice, Law or a related field OR;
• An equivalent combination of education, training and five (5) years of relevant experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job will be considered in lieu of the above requirements
• Three (3) years of professional experience working in human rights or civil rights Knowledge of DEI principles and related laws including anti- discrimination and Disability/ADA laws • Proficiency with Microsoft Office Suite • Experience performing administrative tasks in an office environment • Experience providing customer service in an office environment • Excellent communication skills
PREFERRED QUALIFICATIONS:
• Master's degree in Human Rights/Civil Rights, and Social Justice, Law or a related field • Five (5) years of relevant experience working with and supporting urban and culturally diverse agencies, • department or organization • Five (5) years of experience developing and delivering and administering programs, implementing and assessing policies • Three (3) years of experience performing administrative tasks in an office environment • Three (3) years of experience providing customer service in an office environment • Two (2) years of experience working in mediation • Certificate or specialized training in Mediation • Knowledge and experience about the MA Open Meeting Law
Special Requirements:
• Reliable means of transportation
SALARY RANGE: $69,898 - $91,542 annually, full-time, exempt with an excellent benefits package
To apply, please visit: www.worcesterma.gov/employment or send resume and cover letter to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. OPEN UNTIL FILLED, applications received prior to or on FRIDAY, JANUARY 23, 2026, will receive preference. Preference is given to Worcester residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to: City Hall, Human Resources, Room 109, 508-799-1030, mailto:Hiring@worcesterma.gov.
To apply, visit https://apptrkr.com/6859736.
jeid-4f1220d727670f4283c3b831a368409c
HUMAN RIGHTS AND ACCESSIBILITY PROGRAM COORDINATOR
City of Worcester
Title HUMAN RIGHTS AND ACCESSIBILITY PROGRAM COORDINATOR
Department/Division Diversity and Inclusion
Apply Start Date 09/19/2025
Apply End Date 10/22/2025
Type Full Time
Hours 40 Per Week
Wage $69,898 - $91,542 annually
Description
HUMAN RIGHTS AND ACCESSIBILITY PROGRAM COORDINATOR EXECUTIVE OFFICE OF DIVERSITY, EQUITY, AND INCLUSION CITY OF WORCESTER
The City of Worcester is seeking qualified applicants for a Human Rights and Accessibility Program Coordinator for the Executive Office of Diversity, Equity, and Inclusion (EODEI). Under the direction of the Director of Human Rights and Accessibility, the Human Rights and Accessibility Program Coordinator will assist in administering the City's Human Rights Ordinance, Accessibility Ordinance, the Americans with Disabilities Act (ADA), and Fair Housing laws to ensure compliance with all federal, state, and local laws. This in-person position plays a vital role in promoting justice, equity, inclusiveness, and accessibility by protecting the civil rights of all individuals in Worcester. The Human Rights and Accessibility Program Coordinator will serve as a liaison to the Human Rights Commission, the Accessibility Advisory Commission, and additional boards or commissions as assigned. Responsibilities include receiving, processing, and investigating complaints and reasonable accommodation requests, engaging directly with the public, facilitating ADA accommodations, and supporting public education efforts around civil rights protections. This is a highly confidential position requiring experience in investigations and strong knowledge of anti-discrimination laws. The role involves attending regular evening and off-site meetings with the public and city departments to fulfill essential job functions.
The ideal candidate will possess extensive experience in compliance at the local, state, or federal level, with a focus on social justice, civil rights, investigative work, and/or program coordination.
The City of Worcester is deeply committed to advancing diversity, equity, and inclusion in all aspects of our work. Over the past two years, we have significantly expanded the Executive Office of Diversity, Equity, and Inclusion, demonstrating both our dedication and investment in building a more inclusive and equitable community. This growth reflects our ongoing support for systemic change and our belief that a strong, well-resourced DEI team is essential to achieving meaningful progress across City departments and services.
Bilingual applicants are encouraged to apply.
ESSENTIAL ELEMENTS:
Human Rights and Accessibility Compliance:
• Support and promote human and civil rights initiatives across the City of Worcester. • Work on issues requiring substantial knowledge of federal, state, and municipal anti-discrimination laws, including housing and disability rights. • Serve as the primary or initial point of contact for Human Rights and Accessibility complaints. • Receive, facilitate, and process ADA reasonable accommodation requests and other accessibility- or disability-related concerns. • Participate in interactive dialogue processes as assigned by the Director. • Assist in the development and implementation of department policies, complaint processes, and procedures.
Investigations and Case Management:
• Provide customer service and support to individuals involved in complaint or investigation processes, handling complex and confidential matters with empathy and professionalism. • Assist with investigations, witness interviews, evidence gathering, and referrals as necessary to complete assigned duties. • Monitor, process, and maintain detailed case records and data tracking systems. • Attend and contribute to scheduled departmental meetings, providing updates to relevant staff and administrators on case status.
Boards and Commission Support:
• Serve as staff liaison to assign boards and commissions. • Maintain board minutes and ensure compliance with the Open Meeting Law. • Develop, post, and monitor public meeting agendas and other documents in accordance with legal requirements. • Assist with commission projects such as community events and outreach, which may include evening work. • Develop topics and guest speakers for meetings and coordinate related logistics and activities.
Education, Training, and Policy Development:
• Conduct research and develop training materials related to anti-discrimination law, reasonable accommodations, and ADA compliance. • Deliver presentations to city departments and boards/commissions on relevant civil rights topics. • Collaborate with colleagues to support the growth and development of EODEI programming and trainings. • Partner with internal and external stakeholders to promote and expand the impact of human rights protections citywide.
Partnerships and Community Engagement:
• Attend community events that align with the mission and work of the Human Rights and Accessibility Office under EODEI to support recruitment and outreach efforts. • Establish and maintain strong working relationships with community-based organizations across Worcester to build trust, collaboration, and shared advocacy. • Represent the Human Rights and Accessibility Office by tabling at public events, distributing informational materials, and promoting available resources, board and commission membership and opportunities to the public. • Accompany the Chief Equity Officer to stakeholder meetings, neighborhood gatherings, and events with community leaders, as appropriate, to enhance visibility, engagement, and partnership-building.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
• Knowledge or the ability to learn about the legal and administrative requirements for investigating, preparing, and processing cases of alleged discrimination. • Knowledge, experience, and awareness of anti-discrimination laws, including M.G.L. c. 151B, the Americans with Disabilities Act, the Civil Rights Act, and Section 504 of the Rehabilitation Act, and the MA Open Meeting Law. • Ability to analyze and interpret anti-discrimination laws and regulations. • Ability to analyze information, make recommendations and provide information to the public. • Ability to assist in the development of policies and practices and adhere to City policies and procedures. • Ability to establish and maintain effective relationships with senior management, employees, board and commission members, and the public. • Personal and professional commitment to fairness for all people. • Superior analytical skills and problem-solving abilities, including a demonstrated ability to proactively assist in identifying solutions that are creative, innovative, and flexible. • Excellent communication, writing, and organizational skills. • Highly skilled at listening to the perspectives of competing interests and making clear, well-informed decisions and presentations of City and departmental policies, practices, and procedures. • Ability to multi-task within fast moving and often stressful timelines and environment. • commitment to maintaining a high level of confidentiality. • Ability to be an analytic problem solver and creative thinker and have effective interpersonal skills. • Ability to research and create presentation materials to present to diverse audiences. • Commitment to DEI/Human/Civil/Disability rights and remain positively motivated. • Knowledge and experience working in a Human/Civil rights capacity at an agency, dept./organization to support all human rights and accessibility initiatives/work. • Superior ability demonstrated by experience performing customer service with complex issues working with diverse populations. • Regular on-site attendance is required.
MINIMUM REQUIREMENTS:
• Bachelor's degree in human rights, social justice or a related field OR;
An equivalent combination of education, training and five (5) years of relevant experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job will be considered in lieu of the above requirements
• Three (3) years of relevant experience working with and supporting urban and culturally diverse agencies, department or organization • Knowledge of DEI principles, and related laws including anti- discrimination and Disability/ADA laws • Proficiency with Microsoft Office Suite • Experience performing administrative tasks in an office environment • Experience providing customer service in an office environment • Excellent communication skills
PREFERRED QUALIFICATIONS:
• Master's degree in human Rights/Civil Rights, and Social Justice or a related field • Five (5) years of relevant experience working with and supporting urban and culturally diverse agencies, department or organization • Five (5) years of experience developing and delivering and administering programs, implementing and assessing policies • Three (3) years of experience performing administrative tasks in an office environment • Three (3) years of experience providing customer service in an office environment • Two (2) years of experience working in mediation • Certificate or specialized training in Mediation • Knowledge and experience about the MA Open Meeting Law
Special Requirements:
• Reliable means of transportation
SALARY RANGE: $69,898 - $91,542 annually, full-time, exempt with an excellent benefits package
To apply, please visit: http://www.worcesterma.gov/employment or send resume and cover letter to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. OPEN UNTIL FILLED, applications received prior to or on FRIDAY, OCTOBER 3, 2025, will receive preference. Preference is given to Worcester residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to: City Hall, Human Resources, Room 109, 508-799-1030, mailto:Hiring@worcesterma.gov.
To apply, visit https://apptrkr.com/6587221.
Full Time
HUMAN RIGHTS AND ACCESSIBILITY PROGRAM COORDINATOR
City of Worcester
Title HUMAN RIGHTS AND ACCESSIBILITY PROGRAM COORDINATOR
Department/Division Diversity and Inclusion
Apply Start Date 09/19/2025
Apply End Date 10/22/2025
Type Full Time
Hours 40 Per Week
Wage $69,898 - $91,542 annually
Description
HUMAN RIGHTS AND ACCESSIBILITY PROGRAM COORDINATOR EXECUTIVE OFFICE OF DIVERSITY, EQUITY, AND INCLUSION CITY OF WORCESTER
The City of Worcester is seeking qualified applicants for a Human Rights and Accessibility Program Coordinator for the Executive Office of Diversity, Equity, and Inclusion (EODEI). Under the direction of the Director of Human Rights and Accessibility, the Human Rights and Accessibility Program Coordinator will assist in administering the City's Human Rights Ordinance, Accessibility Ordinance, the Americans with Disabilities Act (ADA), and Fair Housing laws to ensure compliance with all federal, state, and local laws. This in-person position plays a vital role in promoting justice, equity, inclusiveness, and accessibility by protecting the civil rights of all individuals in Worcester. The Human Rights and Accessibility Program Coordinator will serve as a liaison to the Human Rights Commission, the Accessibility Advisory Commission, and additional boards or commissions as assigned. Responsibilities include receiving, processing, and investigating complaints and reasonable accommodation requests, engaging directly with the public, facilitating ADA accommodations, and supporting public education efforts around civil rights protections. This is a highly confidential position requiring experience in investigations and strong knowledge of anti-discrimination laws. The role involves attending regular evening and off-site meetings with the public and city departments to fulfill essential job functions.
The ideal candidate will possess extensive experience in compliance at the local, state, or federal level, with a focus on social justice, civil rights, investigative work, and/or program coordination.
The City of Worcester is deeply committed to advancing diversity, equity, and inclusion in all aspects of our work. Over the past two years, we have significantly expanded the Executive Office of Diversity, Equity, and Inclusion, demonstrating both our dedication and investment in building a more inclusive and equitable community. This growth reflects our ongoing support for systemic change and our belief that a strong, well-resourced DEI team is essential to achieving meaningful progress across City departments and services.
Bilingual applicants are encouraged to apply.
ESSENTIAL ELEMENTS:
Human Rights and Accessibility Compliance:
• Support and promote human and civil rights initiatives across the City of Worcester. • Work on issues requiring substantial knowledge of federal, state, and municipal anti-discrimination laws, including housing and disability rights. • Serve as the primary or initial point of contact for Human Rights and Accessibility complaints. • Receive, facilitate, and process ADA reasonable accommodation requests and other accessibility- or disability-related concerns. • Participate in interactive dialogue processes as assigned by the Director. • Assist in the development and implementation of department policies, complaint processes, and procedures.
Investigations and Case Management:
• Provide customer service and support to individuals involved in complaint or investigation processes, handling complex and confidential matters with empathy and professionalism. • Assist with investigations, witness interviews, evidence gathering, and referrals as necessary to complete assigned duties. • Monitor, process, and maintain detailed case records and data tracking systems. • Attend and contribute to scheduled departmental meetings, providing updates to relevant staff and administrators on case status.
Boards and Commission Support:
• Serve as staff liaison to assign boards and commissions. • Maintain board minutes and ensure compliance with the Open Meeting Law. • Develop, post, and monitor public meeting agendas and other documents in accordance with legal requirements. • Assist with commission projects such as community events and outreach, which may include evening work. • Develop topics and guest speakers for meetings and coordinate related logistics and activities.
Education, Training, and Policy Development:
• Conduct research and develop training materials related to anti-discrimination law, reasonable accommodations, and ADA compliance. • Deliver presentations to city departments and boards/commissions on relevant civil rights topics. • Collaborate with colleagues to support the growth and development of EODEI programming and trainings. • Partner with internal and external stakeholders to promote and expand the impact of human rights protections citywide.
Partnerships and Community Engagement:
• Attend community events that align with the mission and work of the Human Rights and Accessibility Office under EODEI to support recruitment and outreach efforts. • Establish and maintain strong working relationships with community-based organizations across Worcester to build trust, collaboration, and shared advocacy. • Represent the Human Rights and Accessibility Office by tabling at public events, distributing informational materials, and promoting available resources, board and commission membership and opportunities to the public. • Accompany the Chief Equity Officer to stakeholder meetings, neighborhood gatherings, and events with community leaders, as appropriate, to enhance visibility, engagement, and partnership-building.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
• Knowledge or the ability to learn about the legal and administrative requirements for investigating, preparing, and processing cases of alleged discrimination. • Knowledge, experience, and awareness of anti-discrimination laws, including M.G.L. c. 151B, the Americans with Disabilities Act, the Civil Rights Act, and Section 504 of the Rehabilitation Act, and the MA Open Meeting Law. • Ability to analyze and interpret anti-discrimination laws and regulations. • Ability to analyze information, make recommendations and provide information to the public. • Ability to assist in the development of policies and practices and adhere to City policies and procedures. • Ability to establish and maintain effective relationships with senior management, employees, board and commission members, and the public. • Personal and professional commitment to fairness for all people. • Superior analytical skills and problem-solving abilities, including a demonstrated ability to proactively assist in identifying solutions that are creative, innovative, and flexible. • Excellent communication, writing, and organizational skills. • Highly skilled at listening to the perspectives of competing interests and making clear, well-informed decisions and presentations of City and departmental policies, practices, and procedures. • Ability to multi-task within fast moving and often stressful timelines and environment. • commitment to maintaining a high level of confidentiality. • Ability to be an analytic problem solver and creative thinker and have effective interpersonal skills. • Ability to research and create presentation materials to present to diverse audiences. • Commitment to DEI/Human/Civil/Disability rights and remain positively motivated. • Knowledge and experience working in a Human/Civil rights capacity at an agency, dept./organization to support all human rights and accessibility initiatives/work. • Superior ability demonstrated by experience performing customer service with complex issues working with diverse populations. • Regular on-site attendance is required.
MINIMUM REQUIREMENTS:
• Bachelor's degree in human rights, social justice or a related field OR;
An equivalent combination of education, training and five (5) years of relevant experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job will be considered in lieu of the above requirements
• Three (3) years of relevant experience working with and supporting urban and culturally diverse agencies, department or organization • Knowledge of DEI principles, and related laws including anti- discrimination and Disability/ADA laws • Proficiency with Microsoft Office Suite • Experience performing administrative tasks in an office environment • Experience providing customer service in an office environment • Excellent communication skills
PREFERRED QUALIFICATIONS:
• Master's degree in human Rights/Civil Rights, and Social Justice or a related field • Five (5) years of relevant experience working with and supporting urban and culturally diverse agencies, department or organization • Five (5) years of experience developing and delivering and administering programs, implementing and assessing policies • Three (3) years of experience performing administrative tasks in an office environment • Three (3) years of experience providing customer service in an office environment • Two (2) years of experience working in mediation • Certificate or specialized training in Mediation • Knowledge and experience about the MA Open Meeting Law
Special Requirements:
• Reliable means of transportation
SALARY RANGE: $69,898 - $91,542 annually, full-time, exempt with an excellent benefits package
To apply, please visit: http://www.worcesterma.gov/employment or send resume and cover letter to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. OPEN UNTIL FILLED, applications received prior to or on FRIDAY, OCTOBER 3, 2025, will receive preference. Preference is given to Worcester residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to: City Hall, Human Resources, Room 109, 508-799-1030, mailto:Hiring@worcesterma.gov.
To apply, visit https://apptrkr.com/6587221.
HUMAN RIGHTS AND ACCESSIBILITY PROGRAM COORDINATOR
City of Worcester
Title HUMAN RIGHTS AND ACCESSIBILITY PROGRAM COORDINATOR
Department/Division Diversity and Inclusion
Apply Start Date 07/18/2025
Apply End Date 8/20/2025
Type Full Time
Hours 40 Per Week
Wage $69,898 - $91,542 annually
Description
HUMAN RIGHTS AND ACCESSIBILITY PROGRAM COORDINATOR EXECUTIVE OFFICE OF DIVERSITY AND INCLUSION CITY OF WORCESTER
The City of Worcester is seeking qualified applicants for a Human Rights and Accessibility Program Coordinator for the Executive Office of Diversity, Equity, and Inclusion (EODEI). Under the direction of the Director of Human Rights and Accessibility, the Human Rights and Accessibility Program Coordinator will assist in administering the City's Human Rights Ordinance, Accessibility Ordinance, the Americans with Disabilities Act (ADA), and Fair Housing laws to ensure compliance with all federal, state, and local laws. This in-person position plays a vital role in promoting justice, equity, inclusiveness, and accessibility by protecting the civil rights of all individuals in Worcester. The Human Rights and Accessibility Program Coordinator will serve as a liaison to the Human Rights Commission, the Accessibility Advisory Commission, and additional boards or commissions as assigned. Responsibilities include receiving, processing, and investigating complaints and reasonable accommodation requests, engaging directly with the public, facilitating ADA accommodations, and supporting public education efforts around civil rights protections. This is a highly confidential position requiring experience in investigations and strong knowledge of anti-discrimination laws. The role involves attending regular evening and off-site meetings with the public and city departments to fulfill essential job functions.
Bilingual applicants are encouraged to apply.
ESSENTIAL ELEMENTS:
Civil and Human Rights Compliance:
• Support and promote human and civil rights initiatives across the City of Worcester. • Work on issues requiring substantial knowledge of federal, state, and municipal anti-discrimination laws, including housing and disability rights. • Serve as the primary or initial point of contact for Human Rights and Accessibility complaints. • Receive, facilitate, and process ADA reasonable accommodation requests and other accessibility- or disability-related concerns. • Participate in interactive dialogue processes as assigned by the Director. • Assist in the development and implementation of department policies, complaint processes, and procedures.
Investigations and Case Management:
• Provide customer service and support to individuals involved in complaint or investigation processes, handling complex and confidential matters with empathy and professionalism. • Assist with investigations, witness interviews, evidence gathering, and referrals as necessary to complete assigned duties. • Monitor, process, and maintain detailed case records and data tracking systems. • Attend and contribute to scheduled departmental meetings, providing updates to relevant staff and administrators on case status.
Boards and Commission Support:
• Serve as staff liaison to assigned boards and commissions, including the Human Rights Commission and Accessibility Advisory Commission. • Maintain board minutes and ensure compliance with the Open Meeting Law. • Develop, post, and monitor public meeting agendas and other documents in accordance with legal requirements. • Assist with commission projects such as community events and outreach, which may include evening work. • Develop topics and guest speakers for meetings and coordinate related logistics and activities.
Education, Training, and Policy Development:
• Conduct research and develop training materials related to anti-discrimination law, reasonable accommodations, and ADA compliance. • Deliver presentations to city departments and boards/commissions on relevant civil rights topics. • Collaborate with colleagues to support the growth and development of EODEI programming and trainings. • Partner with internal and external stakeholders to promote and expand the impact of human rights protections citywide.
Partnerships and Community Engagement:
• Attend community events that align with the mission and work of the Human Rights and Accessibility Office and the Boards and Commissions under EODEI to support recruitment and outreach efforts. • Establish and maintain strong working relationships with community-based organizations across Worcester to build trust, collaboration, and shared advocacy. • Represent the Human Rights and Accessibility Office by tabling at public events, distributing informational materials, and promoting available resources, board and commission membership and opportunities to the public. • Accompany the Chief Equity Officer to stakeholder meetings, neighborhood gatherings, and events with community leaders, as appropriate, to enhance visibility, engagement, and partnership-building.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
• Knowledge or the ability to learn about the legal and administrative requirements for investigating, preparing, and processing cases of alleged discrimination. • Knowledge, experience, and awareness of anti-discrimination laws, including M.G.L. c. 151B, the Americans with Disabilities Act, the Civil Rights Act, and Section 504 of the Rehabilitation Act, and the MA Open Meeting Law • Ability to analyze and interpret anti-discrimination laws and regulations. • Ability to analyze information, make recommendations and provide information to the public. • Ability to assist in the development of policies and practices and adhere to City policies and procedures. • Ability to establish and maintain effective relationships with senior management, employees, board and commission members, and the public. • Personal and professional commitment to fairness for all people • Superior analytical skills and problem-solving abilities, including a demonstrated ability to proactively assist in identifying solutions that are creative, innovative, and flexible. • Excellent communication, writing, and organizational skills. • Highly skilled at listening to the perspectives of competing interests and making clear, well-informed decisions and presentations of City and departmental policies, practices, and procedures. • Ability to multi-task within fast moving and often stressful timelines and environment. • commitment to maintaining a high level of confidentiality. • Ability to be an analytic problem solver and creative thinker and have effective interpersonal skills. • Ability to research and create presentation materials to present to diverse audiences. • Commitment to DEI/Human/Civil/Disability rights and remain positively motivated. • Knowledge and experience working in a Human/Civil rights capacity at an agency, dept./organization to support all human rights and accessibility initiatives/work. • Superior ability demonstrated by experience performing customer service with complex issues working with diverse populations. • Regular on-site attendance is required.
MINIMUM REQUIREMENTS:
• Bachelor's degree in human rights, social justice or a related field OR;
• An equivalent combination of education, training and five (5) years of relevant experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job will be considered in lieu of the above requirements
• Three (3) years of relevant experience working with and supporting urban and culturally diverse agencies, • department or organization • Knowledge of DEI principles, and related laws including anti- discrimination and Disability/ADA laws • Proficiency with Microsoft Office Suite • Experience performing administrative tasks in an office environment • Experience providing customer service in an office environment • Excellent communication skills • Access to reliable transportation
PREFERRED QUALIFICATIONS:
• Master's degree in human Rights/Civil Rights, and Social Justice or a related field • Five (5) years of relevant experience working with and supporting urban and culturally diverse agencies, department or organization • Five (5) years of experience developing and delivering and administering programs, implementing and assessing policies • Three (3) years of experience performing administrative tasks in an office environment • Three (3) years of experience providing customer service in an office environment • Two (2) years of experience working in mediation • Certificate or specialized training in Mediation • Knowledge and experience about the MA Open Meeting Law • Bilingual or multilingual
SALARY RANGE: $69,898 - $91,542 annually, full-time, exempt with an excellent benefits package
To apply, please visit: http://www.worcesterma.gov/employment or send resume and cover letter to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. OPEN UNTIL FILLED, applications received prior to or on FRIDAY, AUGUST 1, 2025, will receive preference. Preference is given to Worcester residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to: City Hall, Human Resources, Room 109, 508-799-1030, mailto:Hiring@worcesterma.gov.
To apply, visit https://apptrkr.com/6397158.
Full Time
HUMAN RIGHTS AND ACCESSIBILITY PROGRAM COORDINATOR
City of Worcester
Title HUMAN RIGHTS AND ACCESSIBILITY PROGRAM COORDINATOR
Department/Division Diversity and Inclusion
Apply Start Date 07/18/2025
Apply End Date 8/20/2025
Type Full Time
Hours 40 Per Week
Wage $69,898 - $91,542 annually
Description
HUMAN RIGHTS AND ACCESSIBILITY PROGRAM COORDINATOR EXECUTIVE OFFICE OF DIVERSITY AND INCLUSION CITY OF WORCESTER
The City of Worcester is seeking qualified applicants for a Human Rights and Accessibility Program Coordinator for the Executive Office of Diversity, Equity, and Inclusion (EODEI). Under the direction of the Director of Human Rights and Accessibility, the Human Rights and Accessibility Program Coordinator will assist in administering the City's Human Rights Ordinance, Accessibility Ordinance, the Americans with Disabilities Act (ADA), and Fair Housing laws to ensure compliance with all federal, state, and local laws. This in-person position plays a vital role in promoting justice, equity, inclusiveness, and accessibility by protecting the civil rights of all individuals in Worcester. The Human Rights and Accessibility Program Coordinator will serve as a liaison to the Human Rights Commission, the Accessibility Advisory Commission, and additional boards or commissions as assigned. Responsibilities include receiving, processing, and investigating complaints and reasonable accommodation requests, engaging directly with the public, facilitating ADA accommodations, and supporting public education efforts around civil rights protections. This is a highly confidential position requiring experience in investigations and strong knowledge of anti-discrimination laws. The role involves attending regular evening and off-site meetings with the public and city departments to fulfill essential job functions.
Bilingual applicants are encouraged to apply.
ESSENTIAL ELEMENTS:
Civil and Human Rights Compliance:
• Support and promote human and civil rights initiatives across the City of Worcester. • Work on issues requiring substantial knowledge of federal, state, and municipal anti-discrimination laws, including housing and disability rights. • Serve as the primary or initial point of contact for Human Rights and Accessibility complaints. • Receive, facilitate, and process ADA reasonable accommodation requests and other accessibility- or disability-related concerns. • Participate in interactive dialogue processes as assigned by the Director. • Assist in the development and implementation of department policies, complaint processes, and procedures.
Investigations and Case Management:
• Provide customer service and support to individuals involved in complaint or investigation processes, handling complex and confidential matters with empathy and professionalism. • Assist with investigations, witness interviews, evidence gathering, and referrals as necessary to complete assigned duties. • Monitor, process, and maintain detailed case records and data tracking systems. • Attend and contribute to scheduled departmental meetings, providing updates to relevant staff and administrators on case status.
Boards and Commission Support:
• Serve as staff liaison to assigned boards and commissions, including the Human Rights Commission and Accessibility Advisory Commission. • Maintain board minutes and ensure compliance with the Open Meeting Law. • Develop, post, and monitor public meeting agendas and other documents in accordance with legal requirements. • Assist with commission projects such as community events and outreach, which may include evening work. • Develop topics and guest speakers for meetings and coordinate related logistics and activities.
Education, Training, and Policy Development:
• Conduct research and develop training materials related to anti-discrimination law, reasonable accommodations, and ADA compliance. • Deliver presentations to city departments and boards/commissions on relevant civil rights topics. • Collaborate with colleagues to support the growth and development of EODEI programming and trainings. • Partner with internal and external stakeholders to promote and expand the impact of human rights protections citywide.
Partnerships and Community Engagement:
• Attend community events that align with the mission and work of the Human Rights and Accessibility Office and the Boards and Commissions under EODEI to support recruitment and outreach efforts. • Establish and maintain strong working relationships with community-based organizations across Worcester to build trust, collaboration, and shared advocacy. • Represent the Human Rights and Accessibility Office by tabling at public events, distributing informational materials, and promoting available resources, board and commission membership and opportunities to the public. • Accompany the Chief Equity Officer to stakeholder meetings, neighborhood gatherings, and events with community leaders, as appropriate, to enhance visibility, engagement, and partnership-building.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
• Knowledge or the ability to learn about the legal and administrative requirements for investigating, preparing, and processing cases of alleged discrimination. • Knowledge, experience, and awareness of anti-discrimination laws, including M.G.L. c. 151B, the Americans with Disabilities Act, the Civil Rights Act, and Section 504 of the Rehabilitation Act, and the MA Open Meeting Law • Ability to analyze and interpret anti-discrimination laws and regulations. • Ability to analyze information, make recommendations and provide information to the public. • Ability to assist in the development of policies and practices and adhere to City policies and procedures. • Ability to establish and maintain effective relationships with senior management, employees, board and commission members, and the public. • Personal and professional commitment to fairness for all people • Superior analytical skills and problem-solving abilities, including a demonstrated ability to proactively assist in identifying solutions that are creative, innovative, and flexible. • Excellent communication, writing, and organizational skills. • Highly skilled at listening to the perspectives of competing interests and making clear, well-informed decisions and presentations of City and departmental policies, practices, and procedures. • Ability to multi-task within fast moving and often stressful timelines and environment. • commitment to maintaining a high level of confidentiality. • Ability to be an analytic problem solver and creative thinker and have effective interpersonal skills. • Ability to research and create presentation materials to present to diverse audiences. • Commitment to DEI/Human/Civil/Disability rights and remain positively motivated. • Knowledge and experience working in a Human/Civil rights capacity at an agency, dept./organization to support all human rights and accessibility initiatives/work. • Superior ability demonstrated by experience performing customer service with complex issues working with diverse populations. • Regular on-site attendance is required.
MINIMUM REQUIREMENTS:
• Bachelor's degree in human rights, social justice or a related field OR;
• An equivalent combination of education, training and five (5) years of relevant experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job will be considered in lieu of the above requirements
• Three (3) years of relevant experience working with and supporting urban and culturally diverse agencies, • department or organization • Knowledge of DEI principles, and related laws including anti- discrimination and Disability/ADA laws • Proficiency with Microsoft Office Suite • Experience performing administrative tasks in an office environment • Experience providing customer service in an office environment • Excellent communication skills • Access to reliable transportation
PREFERRED QUALIFICATIONS:
• Master's degree in human Rights/Civil Rights, and Social Justice or a related field • Five (5) years of relevant experience working with and supporting urban and culturally diverse agencies, department or organization • Five (5) years of experience developing and delivering and administering programs, implementing and assessing policies • Three (3) years of experience performing administrative tasks in an office environment • Three (3) years of experience providing customer service in an office environment • Two (2) years of experience working in mediation • Certificate or specialized training in Mediation • Knowledge and experience about the MA Open Meeting Law • Bilingual or multilingual
SALARY RANGE: $69,898 - $91,542 annually, full-time, exempt with an excellent benefits package
To apply, please visit: http://www.worcesterma.gov/employment or send resume and cover letter to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. OPEN UNTIL FILLED, applications received prior to or on FRIDAY, AUGUST 1, 2025, will receive preference. Preference is given to Worcester residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to: City Hall, Human Resources, Room 109, 508-799-1030, mailto:Hiring@worcesterma.gov.
To apply, visit https://apptrkr.com/6397158.
COORDINATOR OF TRAINING AND PROFESSIONAL DEVELOPMENT
City of Worcester
Title COORDINATOR OF TRAINING AND PROFESSIONAL DEVELOPMENT
Department/Division Diversity and Inclusion
Apply Start Date 01/31/2025
Apply End Date 3/5/2025
Type Full Time
Hours 40 Per Week
Wage $79,123 - $103,835 annually
Description
COORDINATOR OF TRAINING AND PROFESSIONAL DEVELOPMENT EXECUTIVE OFFICE OF DIVERSITY AND INCLUSION CITY OF WORCESTER
The City of Worcester seeks qualified applicants for a Coordinator of Training and Professional Development for the Executive Office of Diversity, Equity, and Inclusion. Under the direction of the Chief Equity Officer, this position will play a key role in fostering a diverse, equitable, and inclusive (DEI) workplace. This position is responsible for designing, implementing, and managing training programs that advance DEI goals and awareness, and promote professional development. The coordinator will conduct needs assessments, develop training materials, and ensure that training strategies align with the City's priorities to equip employees with the knowledge, skills, and confidence to become future leaders who champion diversity, equity, and inclusion. In collaboration with the Human Resources Department, the Coordinator will also develop internship programs and career pathways, creating diverse talent pipelines from local high schools and higher education institutions. The role will include staying updated on DEI climate, professional development, and serving on the Professional Development Committee to provide resources for employee growth and advocating for access to key professional development opportunities. Additionally, the Coordinator will support the management of City Boards and Commissions, assisting with meeting documentation, agenda preparation, public posting, and project coordination as needed.
Bilingual applicants are encouraged to apply.
ESSENTIAL ELEMENTS:
Training and Development:
• Design and implement employee training programs that support DEI goals and foster employee growth. • Conduct needs assessments in collaboration with department heads and employees to identify training and professional development priorities. • Develop and secure approval from the CEO for training strategies that align with the city's DEI and workforce development objectives. • Serve as an engaging presenter who can effectively communicate complex concepts in a clear, accessible manner to a diverse audience. • Exhibit excellent "customer service" and people skills, with the ability to empathize and address complex issues when interacting with employees from diverse backgrounds. • Conduct research and develop training materials on topics related to DEI and professional development as assigned. • Stay updated on changes to local, state, and federal regulations related to DEI and professional development by attending relevant training and workshops, as well as conducting ongoing research to inform best practices
Partnerships and Community Engagement:
• Collaborate with businesses, non-profits and community organizations providers to facilitate training, and support for city initiatives. • Partner with the Grants Department to identify funding opportunities, assist with grant applications, and manage grants related to training programs.
Employee Mobility and Career Development:
• Develop systems to promote internal career mobility and support employee career planning and growth. • Administer and monitor Employee Assistance Programs (EAP) and oversee related contracts.
Employee Engagement:
•
• Foster Employee Engagement through Cultural Celebrations: Organize and coordinate events that celebrate cultural, ethnic, and religious holidays, creating opportunities for employees to engage with and learn about diverse traditions and values. • Encourage Awareness and Participation in Heritage/ identity Months: Lead initiatives to promote and celebrate various heritage months (e.g., Black History Month, Hispanic Heritage Month, Pride Month, Asian Pacific American Heritage Month, Disability Awareness month), actively engaging employees in learning and participation. • Create Interactive Workshops and Training for Employees: Develop and facilitate engaging workshops, lunch-and-learn sessions, and seminars focused on cultural awareness, diversity, and inclusion, encouraging employees to actively participate in shaping an inclusive workplace. • Curate Meaningful Speaker and Panel Discussions: Invite diverse guest speakers, performers, community leaders, and subject-matter experts to engage employees in thought-provoking conversations, fostering an open and inclusive dialogue that enriches employee experiences.
• Develop Engaging Educational Content: Produce newsletters, posters, and digital resources that not only educate employees about cultural celebrations but also actively involve them in recognizing and participating in these important observances. • Enhance Employee Connections through Cultural Initiatives: Design initiatives that foster employee connection and interaction around cultural events, encouraging collaboration and camaraderie among diverse teams to build a more engaged and united workforce. • Measure Engagement and Program Impact: Track employee participation, feedback, and overall satisfaction with cultural programs and initiatives to ensure that they are successfully increasing engagement, raising awareness, and meeting employee needs.
Internship/Pathway Programs:
•
• Collaborate with HR and other city departments to create pathways and internship programs that foster the recruitment and development of a diverse workforce. • Develop and implement strategies to establish internship opportunities for students from higher education institutions and high schools, particularly those focused on DEI-related fields and careers in municipal government. • Build partnerships with local schools, universities, and community organizations to create a pipeline for emerging talent in DEI, social justice, and public service sectors. • Promote and support internship opportunities that provide students with hands-on experience in city government, while enhancing diversity, equity, and inclusion within the workforce.
Professional Development:
• Provide management-level coaching and counseling training to support best practices within the city workforce. • Serve on the Professional Development (PD) Committee to ensure employees have access to resources that support their participation in professional development opportunities, such as conferences, workshops, and certifications. • Advocate for and facilitate the allocation of resources to ensure that employees have the opportunity to advance their skills and knowledge in alignment with organizational goals and personal career development.
Boards and Commissions Support:
•
• Work directly as a staff liaison with boards and commissions as assigned • Maintain board minutes as assigned, ensuring compliance with Open Meeting Law. • Develop, post, and monitor agendas, and other documents that require public posting, in accordance with legal requirements. • Assist with board and commission projects as assigned, which may involve event planning and occasional evening work. • Develop guests and topics for boards and commissions as assigned and plan meeting guests and activities
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
• Strong understanding of adult learning principles and best practices for employee training and development. • Comprehensive knowledge of DEI (Diversity, Equity, and Inclusion) practices and professional development strategies. • Proficiency in office software, including word processing, spreadsheet applications, the internet, and social media. • Experience in fostering a workplace and community culture where diverse perspectives are valued and embraced. • A multicultural background that enriches the understanding and approach to inclusive practices. • Familiarity with local, state, and federal regulations relevant to DEI and professional development programs. • Knowledge of best practices for creating diverse talent pipelines and internship programs. • Ability to demonstrate empathy and remain composed in emotional or high-stress situations while maintaining professionalism. • Ability to communicate complex ideas clearly and effectively, both orally and in writing, to a diverse audience. • Ability to relate to and support people from a variety of social identities and lived experiences. • Ability to promote and support inclusivity by appreciating and respecting differences in age, race, gender, ability, religious beliefs, socio-economic status, ethnic heritage, sexual orientation, and intersectionality. • Demonstrated ability to communicate effectively and to work with a wide range of constituencies in a diverse community. • Ability to maintain confidentiality and handle sensitive information with discretion. • Ability to manage multiple tasks and prioritize effectively to meet deadlines in a fast-paced environment. • Ability to build and maintain effective working relationships with employees, external partners, and stakeholders. • Ability to work collaboratively with HR and other departments to design and implement DEI initiatives, internship pathways, and career development programs. • Excellent interpersonal, oral, and written communication skills • Strong customer service and problem-solving skills, with a focus on employee engagement and satisfaction. • Proficient in time management, with the ability to organize and juggle multiple tasks efficiently. • Excellent presentation and public speaking skills, with the ability to lead training sessions and present at meetings. • Proficient in data analysis and generating reports to assess training effectiveness and employee development. • Strong organizational skills to manage training materials, resources, and schedules. • Strong understanding of Diversity, Equity, and Inclusion (DEI) and a commitment to advancing equal rights for all individuals, regardless of social identities.
MINIMUM REQUIREMENTS:
• Bachelor's degree in a related field (e.g., Diversity, Equity, & Inclusion, Education Human Resources, Organizational Development, Social Sciences, or similar), or equivalent specialized knowledge.
• Any equivalent combination of education, training, and five (5) years of experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position.
• Three (3) years of progressively responsible experience in training, development, or DEI-related roles, with a focus on professional development. • Excellent communication skills • Experience with using computer applications, including Microsoft Suite, and/ or SharePoint.
PREFERRED QUALIFICATIONS:
• Five (5) years of experience coordinating and/or managing training programs. • Two (2) years of experience with researching, creating and presenting training materials or informational sessions • One (1) year of experience with internship programs • One (1) year experience working with Boards and Commissions • Certification in Professional Development • Experience navigating multicultural environments and an understanding of the unique challenges faced by individuals from diverse backgrounds.
SALARY RANGE: $79,123 -$103,835 annually, full-time, exempt with an excellent benefits package.
To apply, please visit: http://www.worcesterma.gov/employment or send resume and cover letter to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. OPEN UNTIL FILLED, applications received prior to or on FRIDAY, FEBRUARY 14, 2025, will receive preference. Preference is given to Worcester residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to: City Hall, Human Resources, Room 109, 508-799-1030, mailto:Hiring@worcesterma.gov.
To apply, visit https://apptrkr.com/5974526.
jeid-9565dc5f712dd848aa69a55ee322a612
Full Time
COORDINATOR OF TRAINING AND PROFESSIONAL DEVELOPMENT
City of Worcester
Title COORDINATOR OF TRAINING AND PROFESSIONAL DEVELOPMENT
Department/Division Diversity and Inclusion
Apply Start Date 01/31/2025
Apply End Date 3/5/2025
Type Full Time
Hours 40 Per Week
Wage $79,123 - $103,835 annually
Description
COORDINATOR OF TRAINING AND PROFESSIONAL DEVELOPMENT EXECUTIVE OFFICE OF DIVERSITY AND INCLUSION CITY OF WORCESTER
The City of Worcester seeks qualified applicants for a Coordinator of Training and Professional Development for the Executive Office of Diversity, Equity, and Inclusion. Under the direction of the Chief Equity Officer, this position will play a key role in fostering a diverse, equitable, and inclusive (DEI) workplace. This position is responsible for designing, implementing, and managing training programs that advance DEI goals and awareness, and promote professional development. The coordinator will conduct needs assessments, develop training materials, and ensure that training strategies align with the City's priorities to equip employees with the knowledge, skills, and confidence to become future leaders who champion diversity, equity, and inclusion. In collaboration with the Human Resources Department, the Coordinator will also develop internship programs and career pathways, creating diverse talent pipelines from local high schools and higher education institutions. The role will include staying updated on DEI climate, professional development, and serving on the Professional Development Committee to provide resources for employee growth and advocating for access to key professional development opportunities. Additionally, the Coordinator will support the management of City Boards and Commissions, assisting with meeting documentation, agenda preparation, public posting, and project coordination as needed.
Bilingual applicants are encouraged to apply.
ESSENTIAL ELEMENTS:
Training and Development:
• Design and implement employee training programs that support DEI goals and foster employee growth. • Conduct needs assessments in collaboration with department heads and employees to identify training and professional development priorities. • Develop and secure approval from the CEO for training strategies that align with the city's DEI and workforce development objectives. • Serve as an engaging presenter who can effectively communicate complex concepts in a clear, accessible manner to a diverse audience. • Exhibit excellent "customer service" and people skills, with the ability to empathize and address complex issues when interacting with employees from diverse backgrounds. • Conduct research and develop training materials on topics related to DEI and professional development as assigned. • Stay updated on changes to local, state, and federal regulations related to DEI and professional development by attending relevant training and workshops, as well as conducting ongoing research to inform best practices
Partnerships and Community Engagement:
• Collaborate with businesses, non-profits and community organizations providers to facilitate training, and support for city initiatives. • Partner with the Grants Department to identify funding opportunities, assist with grant applications, and manage grants related to training programs.
Employee Mobility and Career Development:
• Develop systems to promote internal career mobility and support employee career planning and growth. • Administer and monitor Employee Assistance Programs (EAP) and oversee related contracts.
Employee Engagement:
•
• Foster Employee Engagement through Cultural Celebrations: Organize and coordinate events that celebrate cultural, ethnic, and religious holidays, creating opportunities for employees to engage with and learn about diverse traditions and values. • Encourage Awareness and Participation in Heritage/ identity Months: Lead initiatives to promote and celebrate various heritage months (e.g., Black History Month, Hispanic Heritage Month, Pride Month, Asian Pacific American Heritage Month, Disability Awareness month), actively engaging employees in learning and participation. • Create Interactive Workshops and Training for Employees: Develop and facilitate engaging workshops, lunch-and-learn sessions, and seminars focused on cultural awareness, diversity, and inclusion, encouraging employees to actively participate in shaping an inclusive workplace. • Curate Meaningful Speaker and Panel Discussions: Invite diverse guest speakers, performers, community leaders, and subject-matter experts to engage employees in thought-provoking conversations, fostering an open and inclusive dialogue that enriches employee experiences.
• Develop Engaging Educational Content: Produce newsletters, posters, and digital resources that not only educate employees about cultural celebrations but also actively involve them in recognizing and participating in these important observances. • Enhance Employee Connections through Cultural Initiatives: Design initiatives that foster employee connection and interaction around cultural events, encouraging collaboration and camaraderie among diverse teams to build a more engaged and united workforce. • Measure Engagement and Program Impact: Track employee participation, feedback, and overall satisfaction with cultural programs and initiatives to ensure that they are successfully increasing engagement, raising awareness, and meeting employee needs.
Internship/Pathway Programs:
•
• Collaborate with HR and other city departments to create pathways and internship programs that foster the recruitment and development of a diverse workforce. • Develop and implement strategies to establish internship opportunities for students from higher education institutions and high schools, particularly those focused on DEI-related fields and careers in municipal government. • Build partnerships with local schools, universities, and community organizations to create a pipeline for emerging talent in DEI, social justice, and public service sectors. • Promote and support internship opportunities that provide students with hands-on experience in city government, while enhancing diversity, equity, and inclusion within the workforce.
Professional Development:
• Provide management-level coaching and counseling training to support best practices within the city workforce. • Serve on the Professional Development (PD) Committee to ensure employees have access to resources that support their participation in professional development opportunities, such as conferences, workshops, and certifications. • Advocate for and facilitate the allocation of resources to ensure that employees have the opportunity to advance their skills and knowledge in alignment with organizational goals and personal career development.
Boards and Commissions Support:
•
• Work directly as a staff liaison with boards and commissions as assigned • Maintain board minutes as assigned, ensuring compliance with Open Meeting Law. • Develop, post, and monitor agendas, and other documents that require public posting, in accordance with legal requirements. • Assist with board and commission projects as assigned, which may involve event planning and occasional evening work. • Develop guests and topics for boards and commissions as assigned and plan meeting guests and activities
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
• Strong understanding of adult learning principles and best practices for employee training and development. • Comprehensive knowledge of DEI (Diversity, Equity, and Inclusion) practices and professional development strategies. • Proficiency in office software, including word processing, spreadsheet applications, the internet, and social media. • Experience in fostering a workplace and community culture where diverse perspectives are valued and embraced. • A multicultural background that enriches the understanding and approach to inclusive practices. • Familiarity with local, state, and federal regulations relevant to DEI and professional development programs. • Knowledge of best practices for creating diverse talent pipelines and internship programs. • Ability to demonstrate empathy and remain composed in emotional or high-stress situations while maintaining professionalism. • Ability to communicate complex ideas clearly and effectively, both orally and in writing, to a diverse audience. • Ability to relate to and support people from a variety of social identities and lived experiences. • Ability to promote and support inclusivity by appreciating and respecting differences in age, race, gender, ability, religious beliefs, socio-economic status, ethnic heritage, sexual orientation, and intersectionality. • Demonstrated ability to communicate effectively and to work with a wide range of constituencies in a diverse community. • Ability to maintain confidentiality and handle sensitive information with discretion. • Ability to manage multiple tasks and prioritize effectively to meet deadlines in a fast-paced environment. • Ability to build and maintain effective working relationships with employees, external partners, and stakeholders. • Ability to work collaboratively with HR and other departments to design and implement DEI initiatives, internship pathways, and career development programs. • Excellent interpersonal, oral, and written communication skills • Strong customer service and problem-solving skills, with a focus on employee engagement and satisfaction. • Proficient in time management, with the ability to organize and juggle multiple tasks efficiently. • Excellent presentation and public speaking skills, with the ability to lead training sessions and present at meetings. • Proficient in data analysis and generating reports to assess training effectiveness and employee development. • Strong organizational skills to manage training materials, resources, and schedules. • Strong understanding of Diversity, Equity, and Inclusion (DEI) and a commitment to advancing equal rights for all individuals, regardless of social identities.
MINIMUM REQUIREMENTS:
• Bachelor's degree in a related field (e.g., Diversity, Equity, & Inclusion, Education Human Resources, Organizational Development, Social Sciences, or similar), or equivalent specialized knowledge.
• Any equivalent combination of education, training, and five (5) years of experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position.
• Three (3) years of progressively responsible experience in training, development, or DEI-related roles, with a focus on professional development. • Excellent communication skills • Experience with using computer applications, including Microsoft Suite, and/ or SharePoint.
PREFERRED QUALIFICATIONS:
• Five (5) years of experience coordinating and/or managing training programs. • Two (2) years of experience with researching, creating and presenting training materials or informational sessions • One (1) year of experience with internship programs • One (1) year experience working with Boards and Commissions • Certification in Professional Development • Experience navigating multicultural environments and an understanding of the unique challenges faced by individuals from diverse backgrounds.
SALARY RANGE: $79,123 -$103,835 annually, full-time, exempt with an excellent benefits package.
To apply, please visit: http://www.worcesterma.gov/employment or send resume and cover letter to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. OPEN UNTIL FILLED, applications received prior to or on FRIDAY, FEBRUARY 14, 2025, will receive preference. Preference is given to Worcester residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to: City Hall, Human Resources, Room 109, 508-799-1030, mailto:Hiring@worcesterma.gov.
To apply, visit https://apptrkr.com/5974526.
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