This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/595066000. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
This position is located in the Chief Information Officer Organization of the Federal Deposit Insurance Corporation and is responsible for managing and overseeing the customer support programs and activities for Headquarters staff with hands-on support for information technology incidents, deployments, and problem resolution.
Additional selections may be made from this vacancy announcement to fill identical vacancies that occur subsequent to this announcement.
Learn more about this agency03/15/2021 to 05/13/2021
$157,375 - $243,500 per year
CM 01
1 vacancy in the following location:
Yes—as determined by the agency policy.
Occasional travel - May require occasional overnight travel.
No
Permanent
Full-Time
Competitive
01
Yes
No
2021-HQD-0117
595066000
All United States Citizens. Applicants with status or those eligible under special hiring authorities, should apply under FDIC merit promotion announcement 2021-HQ-0122. However, if you desire consideration also under this public non-status announcement, you must apply to both. Status applicants are current permanent Federal employees in the competitive service and former Federal employees with reinstatement eligibility.
Responsible for managing and overseeing the customer support programs and activities for Headquarters staff with hands-on support for information technology incidents, deployments, and problem resolution. Provides liaison services for the headquarters office staff and coordinates with the other CIOO branches and IOSB sections on matters related to IT in headquarters, such as project management and coordination services for nation-wide project deployments.
Directs the daily operations of the Chief Information Officer Organization’s (CIOO) Service Desk, Desktop Support, IT Building Managers to promote exceptional customer service. Establishes priorities and assigns resources based on corporate and CIOO/DIT needs.
Develops and determines the overall objectives for assigned functional areas and initiates projects to meet objectives. Serves as a program and/or project manager as needed.
Consults with and advises customers of IT considerations with respect to overall FDIC functions in support of IT activities and in satisfying current information requirements.
Supervises and directs the work of subordinate staff, to include time and attendance. Evaluates and provides feedback to employees regarding work performance and conduct. Identifies staff training and developmental needs. Supports EEO and diversity principles by promoting a work environment free of discrimination and harassment; taking action to achieve diversity throughout the organization; and supporting activities related to corporate diversity and inclusion plans.
Communicates complex functional and technical requirements, issues, and problems to both technical and non-technical personnel, including preparing and presenting briefings to senior management officials and contractor management officials on complex and controversial issues.
Registration with the Selective Service.
U.S. Citizenship is required.
Completion of Financial Disclosure may be required.
In addition to meeting the specialized experience, applicants must have IT-related experience demonstrating each of the four competencies listed below.
There is no substitution of education for the experience for this position.
If selected, you may be required to serve a supervisory/managerial probationary period.
You will be evaluated for this job based on how well you meet the qualifications above.
Your resume and the online assessment questionnaire will be reviewed to determine whether you meet the qualification requirements outlined in this announcement. Therefore, it is imperative that your resume contain sufficiently detailed information upon which to make the qualification. Please ensure that your resume contains specific information such as position titles, beginning and ending dates of employment for each position, average number of hours worked per week, and if the position is/was in the Federal government, you should provide the position series and grade level.
Your resume will also be evaluated to measure your responses to the assessment questions. If you rated yourself higher on the questionnaire than what is supported by your resume, your overall qualifications assessment may be adversely affected.
If you are found qualified, you will be placed in one of three categories: Best Qualified, Highly Qualified, or Qualified. These category assignments are a measure of the degree in which your background and responses to the assessment questions match the competencies/knowledge, skills, and abilities (KSAs) listed below. Within these categories, candidates eligible for veterans’ preference will receive selection priority over non-veterans.
1. Skill in applying management and organizational principles and practices in order to assess broad organization efficiencies, allocate resources, and redirect program priorities within CIOO.
2. Skill in applying Information Technology Infrastructure Library (ITIL) principles and practices and methods of helpdesk and customer relationship management, project control, information processes, resource management and tiered IT support structure Tier 0-Tier.
3. Knowledge of IT platforms (WAN, LAN, desktop/laptop, wireless), hardware, software,
operating systems, mobile technologies and services provided by CIOO.
4. Knowledge of policies, procedures, practices and techniques applicable to leadership and management; EEO and diversity; career development planning; interpersonal communications; employee conduct and performance; labor/management relations; reasonable accommodation; and preventing workplace violence.
5. Ability to communicate orally in order to present complex technical information, advice, findings, and recommendations to senior management officials and both IT professionals and non-technical personnel during meetings and presentations, and direct the work of subordinate staff.
6. Ability to communicate in writing in order to present complex technical information, advice, findings, and recommendations to senior management officials and both IT professionals and non-technical personnel during meetings and presentations, and direct the work of subordinate staff.
You do not need to respond separately to these KSAs. Your answers to the online questionnaire and resume will serve as responses to the KSAs.
VETERANS' PREFERENCE: If you are claiming veterans' preference, click here. (Note: Veterans must submit the Member 4 copy of the DD 214, Certificate of Release or Discharge from Active Duty - or other copy showing the type of discharge/character of service [e.g., Honorable, Under Honorable Conditions, etc.] along with any other required documents. (e.g., DD-214, VA Letter, SF-15, etc.) to demonstrate veterans’ preference eligibility.)
INTERAGENCY TRANSITION ASSISTANCE PROGRAM (ICTAP): If you are a displaced or surplus Federal employee eligible for consideration under the ICTAP, you must submit proof of eligibility. For more information, click here.
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To begin, click the “Apply” button and follow the prompts. If you haven’t already, register and establish a USAJOBS account. After you register online, click the “Apply” button to complete the online assessment questionnaire, and submit all required documents. Please be sure to click “Submit Application” to complete the application process. You must apply online.
Applicants requesting an exception from the online process must contact the Human Resources Specialist or contact point listed in this announcement prior to 12:00 noon local time on the closing date.
To return to your saved application, log in to your USAJOBS account and click on “Applications” tab. Click on the “Position Title,” and then select “Update Application” or “Additional Application Information” to continue.
You have until 11:59 p.m. EST (Eastern Standard Time) on the closing date of this announcement to complete the application process.
Please ensure you have completed the application process by verifying the status of your application on-line to reflect: “Received”. Failure to complete the application process will result in an incomplete application and you will not be considered for the position.
You may check the status of your application on-line 24 hours a day, 7 days a week through USAJOBS by signing in and selecting "Application Status." Thank you for your interest in working for the Federal Deposit Insurance Corporation.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/595066000. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Learn more about
The Federal Deposit Insurance Corporation (FDIC) is one of the most respected forces in America’s financial community. Our mission is to maintain stability and public confidence in the nation’s financial system by insuring deposits, examining and supervising financial institutions, and managing receiverships.
The FDIC has ranked as one of the best places to work among mid-sized agencies in the Federal Government for the past seven years.