MPN Diversity Recruiters
Atlanta, GA or Birmingham, AL
Our Fortune 500 Company client is seeking to DIRECTLY HIRE a talented Senior System Administrator (Digital Experience Analyst).
CANDIDATE SUBMISSION REQUIREMENTS: (Please read carefully before applying)
In order to receive consideration for an interview referral submission to our client's Hiring Manager for this role, each candidate must be reasonably qualified and comply with the following requirements:
1) Our client doesn't provide any sponsorships, so you must PRESENTLY be permanently authorized to work in the U.S. WITHOUT requiring any current or future sponsorship (i.e., U.S. citizen or permanent resident cardholder).
2) You must be within commutable distance to either Atlanta, GA or Birmingham, AL .
3) You must apply with both your current resume AND also your full responses to the Hiring Manager's Screening Questions shown BELOW .
Your resume must clearly show your personal email address and direct phone number.
You must fully and accurately respond to ALL of the screening questions.
Your resume and your responses to the screening questions should preferably be included in a SINGLE (Word or PDF) document, if possible .
Send the requested information to MPN Diversity Recruiters by either clicking on the APPLY button or via email to support@mpndiversityrecruiters.com .
JOB SUMMARY:
Are you ready to take your passion for creating a seamless and satisfying digital experience to the next level? As a Digital Experience Analyst, you will have the opportunity to monitor and improve the digital experience for end-users in the PC computing environment. Using data and tools, you will identify trends, issues, and opportunities for enhancing the user experience and work with technology owners and other teams to implement solutions and best practices that ensure end-to-end user satisfaction.
As a Digital Experience Analyst, you will have the chance to make a positive impact on the productivity, performance, and satisfaction of end-users across the organization. You will enjoy a dynamic and challenging work environment that requires creativity, problem-solving, and collaboration.
JOB REQUIREMENTS: (Education, Experience, Knowledge, Skills)
Technical Skills Required
Excellent knowledge of Microsoft Windows OS, computer hardware, and applications
Working knowledge of network, server, and storage technology
Ability to perform a level of data analysis and drive to actionable insights and automation
Recognition of cyber security threats and risks, and importance of protecting the computing environment
Capacity to learn and apply modern technologies and concepts
Ability to research solutions to problems, as well as stay up to date on constantly changing technology
Superb diagnostic, troubleshooting, analysis, and problem-solving skills
Technical Skills Preferred
Expertise in Nexthink (or similar) Platform: Demonstrated proficiency in using Nexthink for monitoring and analyzing the digital experience within an organization. Ability to leverage Nexthink to identify trends, issues, and opportunities for improvement, create customized dashboards, and report on digital experience metrics
Proficient in PowerShell scripting for automation and management of PC environments using system-level APIs and WMI
Advanced Data Visualization and Analysis experience: Experience in transforming data into actionable insights, and developing reports that support strategic decisions
Non-Technical Skills Required
Excellent communication skills (both oral and written) as well as technical writing
Respond to support needs in a timely fashion with excellent customer service
Works well on a team that is geographically dispersed
Ability to simplify complex subjects in a way that can be easily understood by non-technical audiences
High degree of focus on quality, reliability, efficiency, and cost effectiveness
Flexible, ability to prioritize and deal with multiple priorities, can adapt to changing direction and work with minimal supervision
Self-motivated, takes initiative, removes obstacles for success
Ability to assess the impact of changes and quantify risk to ensure appropriate business decisions are made
Will travel as needed
Exhibit “Our Values” attributes in all business interactions
Education and Experience Requirements
Education in technology field or strong background in technology roles
Minimum of 3-5 years of experience in technical infrastructure, analytics & automation
MAJOR JOB RESPONSIBILITIES:
Tracks and analyzes the performance of devices, applications, and networks to ensure a positive digital workplace experience
Proactively identify and resolve technology disruptions, major incidents, and other issues that hinder employee productivity
Work with technology teams to increase visibility into unresolved technology issues, improving communication between technology teams and employees
Leverages Nexthink for data analysis, creating customized dashboards, and reporting on DEX metrics to guide strategic decisions
Utilizes Nexthink’s insights to optimize technology services and solutions, ensuring they are aligned to drive optimal digital employee experience for the company
Provides consulting for field support teams on workstation and operating system related issues
Keeps up with industry trends and current events and is always mindful of new opportunities to automate and improve processes
Identifies and executes on self-healing opportunities within the environment
Analyze and benchmark customer datasets to derive insights for ongoing operations.
Supports and participates in testing new workstation environment related applications and technologies
Works with Technology Organization groups to enhance the user experience of products and better leverage capabilities
__________________________________________________________________
PRE-SUBMISSION SCREENING QUESTIONS (Responses Required for Interview Consideration):
Please answer ALL of the questions BELOW as accurately as possible. If you're determined to be reasonably qualified, you will be submitted to our client for a potential interview and direct hiring consideration for this great opportunity.
1) Describe your experience or specific accomplishment you have achieved that indicates you will thrive in this position.
2) Please describe any automations or improvements you have implemented to help improve the digital experience.
3) How have you worked with technology teams to take action on unresolved technology issues?
4) Have you used Nexthink or a similar platform for data analysis? If so, can you describe your experience?
5) Fortune 500 Company provides a competitive compensation package to include a base salary, incentive pay (bonus), and comprehensive benefits which include a pension/cash balance plan and matching 401(k) plan. Please indicate the salary/pay rate you are seeking for this position. You may list a salary range, but please do not state Negotiable or N/A.
6) Are you permanently authorized to work in the U.S. WITHOUT requiring any current or future sponsorship (e.g., U.S. citizen, permanent resident)? Please reply with one of the following options:
(a) I am a U.S. citizen, or
(b) I am a permanent resident card (i.e., green card) holder, or
(c) None of the above.
__________________________________________________________________
If you're not able to edit your resume (i.e., because it's a PDF) to add the HMSQ responses, please send your resume and the responses to the screening questions (in a separate document or message) and we will merge them for you.
Call 404-629-9323 if you have any questions.
Full Time
Our Fortune 500 Company client is seeking to DIRECTLY HIRE a talented Senior System Administrator (Digital Experience Analyst).
CANDIDATE SUBMISSION REQUIREMENTS: (Please read carefully before applying)
In order to receive consideration for an interview referral submission to our client's Hiring Manager for this role, each candidate must be reasonably qualified and comply with the following requirements:
1) Our client doesn't provide any sponsorships, so you must PRESENTLY be permanently authorized to work in the U.S. WITHOUT requiring any current or future sponsorship (i.e., U.S. citizen or permanent resident cardholder).
2) You must be within commutable distance to either Atlanta, GA or Birmingham, AL .
3) You must apply with both your current resume AND also your full responses to the Hiring Manager's Screening Questions shown BELOW .
Your resume must clearly show your personal email address and direct phone number.
You must fully and accurately respond to ALL of the screening questions.
Your resume and your responses to the screening questions should preferably be included in a SINGLE (Word or PDF) document, if possible .
Send the requested information to MPN Diversity Recruiters by either clicking on the APPLY button or via email to support@mpndiversityrecruiters.com .
JOB SUMMARY:
Are you ready to take your passion for creating a seamless and satisfying digital experience to the next level? As a Digital Experience Analyst, you will have the opportunity to monitor and improve the digital experience for end-users in the PC computing environment. Using data and tools, you will identify trends, issues, and opportunities for enhancing the user experience and work with technology owners and other teams to implement solutions and best practices that ensure end-to-end user satisfaction.
As a Digital Experience Analyst, you will have the chance to make a positive impact on the productivity, performance, and satisfaction of end-users across the organization. You will enjoy a dynamic and challenging work environment that requires creativity, problem-solving, and collaboration.
JOB REQUIREMENTS: (Education, Experience, Knowledge, Skills)
Technical Skills Required
Excellent knowledge of Microsoft Windows OS, computer hardware, and applications
Working knowledge of network, server, and storage technology
Ability to perform a level of data analysis and drive to actionable insights and automation
Recognition of cyber security threats and risks, and importance of protecting the computing environment
Capacity to learn and apply modern technologies and concepts
Ability to research solutions to problems, as well as stay up to date on constantly changing technology
Superb diagnostic, troubleshooting, analysis, and problem-solving skills
Technical Skills Preferred
Expertise in Nexthink (or similar) Platform: Demonstrated proficiency in using Nexthink for monitoring and analyzing the digital experience within an organization. Ability to leverage Nexthink to identify trends, issues, and opportunities for improvement, create customized dashboards, and report on digital experience metrics
Proficient in PowerShell scripting for automation and management of PC environments using system-level APIs and WMI
Advanced Data Visualization and Analysis experience: Experience in transforming data into actionable insights, and developing reports that support strategic decisions
Non-Technical Skills Required
Excellent communication skills (both oral and written) as well as technical writing
Respond to support needs in a timely fashion with excellent customer service
Works well on a team that is geographically dispersed
Ability to simplify complex subjects in a way that can be easily understood by non-technical audiences
High degree of focus on quality, reliability, efficiency, and cost effectiveness
Flexible, ability to prioritize and deal with multiple priorities, can adapt to changing direction and work with minimal supervision
Self-motivated, takes initiative, removes obstacles for success
Ability to assess the impact of changes and quantify risk to ensure appropriate business decisions are made
Will travel as needed
Exhibit “Our Values” attributes in all business interactions
Education and Experience Requirements
Education in technology field or strong background in technology roles
Minimum of 3-5 years of experience in technical infrastructure, analytics & automation
MAJOR JOB RESPONSIBILITIES:
Tracks and analyzes the performance of devices, applications, and networks to ensure a positive digital workplace experience
Proactively identify and resolve technology disruptions, major incidents, and other issues that hinder employee productivity
Work with technology teams to increase visibility into unresolved technology issues, improving communication between technology teams and employees
Leverages Nexthink for data analysis, creating customized dashboards, and reporting on DEX metrics to guide strategic decisions
Utilizes Nexthink’s insights to optimize technology services and solutions, ensuring they are aligned to drive optimal digital employee experience for the company
Provides consulting for field support teams on workstation and operating system related issues
Keeps up with industry trends and current events and is always mindful of new opportunities to automate and improve processes
Identifies and executes on self-healing opportunities within the environment
Analyze and benchmark customer datasets to derive insights for ongoing operations.
Supports and participates in testing new workstation environment related applications and technologies
Works with Technology Organization groups to enhance the user experience of products and better leverage capabilities
__________________________________________________________________
PRE-SUBMISSION SCREENING QUESTIONS (Responses Required for Interview Consideration):
Please answer ALL of the questions BELOW as accurately as possible. If you're determined to be reasonably qualified, you will be submitted to our client for a potential interview and direct hiring consideration for this great opportunity.
1) Describe your experience or specific accomplishment you have achieved that indicates you will thrive in this position.
2) Please describe any automations or improvements you have implemented to help improve the digital experience.
3) How have you worked with technology teams to take action on unresolved technology issues?
4) Have you used Nexthink or a similar platform for data analysis? If so, can you describe your experience?
5) Fortune 500 Company provides a competitive compensation package to include a base salary, incentive pay (bonus), and comprehensive benefits which include a pension/cash balance plan and matching 401(k) plan. Please indicate the salary/pay rate you are seeking for this position. You may list a salary range, but please do not state Negotiable or N/A.
6) Are you permanently authorized to work in the U.S. WITHOUT requiring any current or future sponsorship (e.g., U.S. citizen, permanent resident)? Please reply with one of the following options:
(a) I am a U.S. citizen, or
(b) I am a permanent resident card (i.e., green card) holder, or
(c) None of the above.
__________________________________________________________________
If you're not able to edit your resume (i.e., because it's a PDF) to add the HMSQ responses, please send your resume and the responses to the screening questions (in a separate document or message) and we will merge them for you.
Call 404-629-9323 if you have any questions.
MPN Diversity Recruiters
Atlanta, GA or Birmingham, AL
Our Fortune 500 Company client is seeking to directly hire a talented Senior Data/Wireless Engineer (GA or AL).
CANDIDATE SUBMISSION REQUIREMENTS:
In order to receive consideration for an interview referral submission to our client's Hiring Manager for this role, each candidate must be reasonably qualified and comply with the following requirements:
1) Must be within commutable distance to Atlanta, GA or Birmingham, AL.
2) Fully comply with ALL instructions below under the [How to Apply] section.
3) Fully complete all Responses to the Hiring Manager's Screening Questions below.
4) Must be permanently authorized to work in the U.S. WITHOUT requiring any current or future sponsorship (e.g., U.S. citizen, permanent resident card).
Description
This Senior level position has primary responsibility for delivering planning, engineering design, engineering consulting, documentation, equipment lifecycle management, and technical support for wired and wireless network infrastructure within Fortune 500 Company and associated subsidiaries.
Location:
Remote work with strong preference in Atlanta and Birmingham metro areas. Some travel to project locations and corporate headquarters as required.
Major Responsibilities:
Responsible for strategic planning, design, development, implementation, provisioning, and day-to-day operations for the network infrastructure including Cisco data communications equipment; routers, switches, firewalls, wireless LAN and others.
Applies strong knowledge of data communications principles, architectures, and protocols including TCP/IP, routing, switching, WAN, and Ethernet technologies to design and implement efficient network configurations.
Work closely with TO Security and Field Operations personnel to insure proper implementation and configuration of new technologies.
Development and compliance of engineering standards including documentation, product lifecycle plans, and implementation.
Responsible for providing support to the local Operating Companies on issues related to network planning, engineering design, and engineering consulting.
Responsible for developing and participation in the successful completion of Network Services and Technology Organization initiatives.
Perform end-to-end troubleshooting for data and wireless networks.
The technology areas that may be in scope for this position include all technologies owned by Network Services.
Network Services owns all data network technologies, which includes network routing protocols, quality of service, MPLS, core data center and wide area data network routing and switching, integration of our network with an internet service provider, establishment of VPNs (virtual private networks), voice call management, VOIP (voice over IP), voice contact center, video infrastructure technology, remote wireless routers, wireless LAN, and firewalls.
Must Have Requirements:
24/7 on call support experience.
Wireless LAN Engineering and support experience/exposure. (5+ years preferred).
Route/switch engineering and support experience/exposure. (5+ years preferred).
Datacenter engineering and support experience/exposure is a plus.
Python scripting language is a plus.
General Position Requirements:
Strong knowledge of both Cisco wired and wireless network infrastructure technologies.
Configuration, troubleshooting and administration of Cisco Catalyst switches 9K (chassis and fixed port).
Configuration, troubleshooting and administration of Cisco routers (ASR 1K, ISR 4K, Catalyst 8K).
Configuration, troubleshooting and administration of Cisco Nexus switches 7K and 9K (chassis and fixed port).
Configuration and deployment of Cisco wireless controllers, access points and integration with authentication, authorization, and accounting (AAA) systems in accordance with policies.
Must understand RF technology and principles.
Strong knowledge of network and dynamic routing protocols (OSPF, BGP, QoS, Multicast, CAPWAP, etc.).
Ability to analyze the interrelationship between network, server, storage, and application problems quickly, develop alternative solutions, and select the most appropriate action.
Work with and coordinate field technicians to install network projects and troubleshoot issues.
Awareness of energy industry trends, opportunities, and challenges.
Participate in rotating after hours on-call rotation and provide off-hours operational support when necessary.
Competencies:
Ability to handle multiple assignments and conflicting priorities.
Comprehensive analytical/critical thinking and problem-solving skills.
Effective communication and interpersonal skills.
Ability to build relationships, to communicate/collaborate with peers, customers, contractors, and vendors.
Ability to provide and accept feedback.
Takes ownership of work assignments and personal development
Education/Experience:
Bachelor’s degree in Computer Science, Information Technology, or a related field
5 + years of experience in Enterprise Data (wired) Networking
5 + years of experience in Enterprise Wireless Networking
CCNP level knowledge expected in networking design and theory, certification a plus.
Desirable programming skills (Python preferred)
Demonstrated personal computer skills (i.e., Visio, Outlook, Word, Excel, etc.)
_________________________________________________________________
HOW TO APPLY:
Click on the APPLY button to send your resume and other credentials and full responses to the Hiring Manager's Questionnaire below to MPN Diversity Recruiters.
__________________________________________________________________
HIRING MANAGER'S SCREENING QUESTIONS:
Please answer ALL of the questions BELOW as accurately as possible. If you're determined to be reasonably qualified, you will be submitted to our client for a potential interview and direct hiring consideration for this great opportunity.
Do you have experience working 24/7 on-call support? Please describe.
Please describe your experience with wireless LAN engineering and support and include how many years’ experience.
Please describe your experience with route/switch engineering and support and include how many years’ experience.
Please describe your experience with Datacenter engineering and support and how many years’ experience.
Please describe your experience with configuration, provisioning, and automation tools.
We provide a competitive compensation package to include a base salary, incentive pay (bonus), and comprehensive benefits. What are your base salary requirements? (Do not state negotiable or N/A; if needed, list a range)
Full Time
Our Fortune 500 Company client is seeking to directly hire a talented Senior Data/Wireless Engineer (GA or AL).
CANDIDATE SUBMISSION REQUIREMENTS:
In order to receive consideration for an interview referral submission to our client's Hiring Manager for this role, each candidate must be reasonably qualified and comply with the following requirements:
1) Must be within commutable distance to Atlanta, GA or Birmingham, AL.
2) Fully comply with ALL instructions below under the [How to Apply] section.
3) Fully complete all Responses to the Hiring Manager's Screening Questions below.
4) Must be permanently authorized to work in the U.S. WITHOUT requiring any current or future sponsorship (e.g., U.S. citizen, permanent resident card).
Description
This Senior level position has primary responsibility for delivering planning, engineering design, engineering consulting, documentation, equipment lifecycle management, and technical support for wired and wireless network infrastructure within Fortune 500 Company and associated subsidiaries.
Location:
Remote work with strong preference in Atlanta and Birmingham metro areas. Some travel to project locations and corporate headquarters as required.
Major Responsibilities:
Responsible for strategic planning, design, development, implementation, provisioning, and day-to-day operations for the network infrastructure including Cisco data communications equipment; routers, switches, firewalls, wireless LAN and others.
Applies strong knowledge of data communications principles, architectures, and protocols including TCP/IP, routing, switching, WAN, and Ethernet technologies to design and implement efficient network configurations.
Work closely with TO Security and Field Operations personnel to insure proper implementation and configuration of new technologies.
Development and compliance of engineering standards including documentation, product lifecycle plans, and implementation.
Responsible for providing support to the local Operating Companies on issues related to network planning, engineering design, and engineering consulting.
Responsible for developing and participation in the successful completion of Network Services and Technology Organization initiatives.
Perform end-to-end troubleshooting for data and wireless networks.
The technology areas that may be in scope for this position include all technologies owned by Network Services.
Network Services owns all data network technologies, which includes network routing protocols, quality of service, MPLS, core data center and wide area data network routing and switching, integration of our network with an internet service provider, establishment of VPNs (virtual private networks), voice call management, VOIP (voice over IP), voice contact center, video infrastructure technology, remote wireless routers, wireless LAN, and firewalls.
Must Have Requirements:
24/7 on call support experience.
Wireless LAN Engineering and support experience/exposure. (5+ years preferred).
Route/switch engineering and support experience/exposure. (5+ years preferred).
Datacenter engineering and support experience/exposure is a plus.
Python scripting language is a plus.
General Position Requirements:
Strong knowledge of both Cisco wired and wireless network infrastructure technologies.
Configuration, troubleshooting and administration of Cisco Catalyst switches 9K (chassis and fixed port).
Configuration, troubleshooting and administration of Cisco routers (ASR 1K, ISR 4K, Catalyst 8K).
Configuration, troubleshooting and administration of Cisco Nexus switches 7K and 9K (chassis and fixed port).
Configuration and deployment of Cisco wireless controllers, access points and integration with authentication, authorization, and accounting (AAA) systems in accordance with policies.
Must understand RF technology and principles.
Strong knowledge of network and dynamic routing protocols (OSPF, BGP, QoS, Multicast, CAPWAP, etc.).
Ability to analyze the interrelationship between network, server, storage, and application problems quickly, develop alternative solutions, and select the most appropriate action.
Work with and coordinate field technicians to install network projects and troubleshoot issues.
Awareness of energy industry trends, opportunities, and challenges.
Participate in rotating after hours on-call rotation and provide off-hours operational support when necessary.
Competencies:
Ability to handle multiple assignments and conflicting priorities.
Comprehensive analytical/critical thinking and problem-solving skills.
Effective communication and interpersonal skills.
Ability to build relationships, to communicate/collaborate with peers, customers, contractors, and vendors.
Ability to provide and accept feedback.
Takes ownership of work assignments and personal development
Education/Experience:
Bachelor’s degree in Computer Science, Information Technology, or a related field
5 + years of experience in Enterprise Data (wired) Networking
5 + years of experience in Enterprise Wireless Networking
CCNP level knowledge expected in networking design and theory, certification a plus.
Desirable programming skills (Python preferred)
Demonstrated personal computer skills (i.e., Visio, Outlook, Word, Excel, etc.)
_________________________________________________________________
HOW TO APPLY:
Click on the APPLY button to send your resume and other credentials and full responses to the Hiring Manager's Questionnaire below to MPN Diversity Recruiters.
__________________________________________________________________
HIRING MANAGER'S SCREENING QUESTIONS:
Please answer ALL of the questions BELOW as accurately as possible. If you're determined to be reasonably qualified, you will be submitted to our client for a potential interview and direct hiring consideration for this great opportunity.
Do you have experience working 24/7 on-call support? Please describe.
Please describe your experience with wireless LAN engineering and support and include how many years’ experience.
Please describe your experience with route/switch engineering and support and include how many years’ experience.
Please describe your experience with Datacenter engineering and support and how many years’ experience.
Please describe your experience with configuration, provisioning, and automation tools.
We provide a competitive compensation package to include a base salary, incentive pay (bonus), and comprehensive benefits. What are your base salary requirements? (Do not state negotiable or N/A; if needed, list a range)
Office Specialist 2 (Communications 9-1-1 Department) Job ID: 107119 Location: Oregon City, Oregon Full/Part Time: Full Time Regular/Temporary:Regular CLACKAMAS COUNTY CORE VALUES WE ENCOURAGE YOU TO PRINT OR SAVE THIS JOB ANNOUNCEMENT FOR YOUR REFERENCE. IT WILL NOT BE ACCESSIBLE AFTER THE CLOSE DATE. Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another: Service Professionalism Integrity Respect Individual accountability Trust By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT. Clackamas County Core Values Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply. CLOSE DATE This Job Posting closes at 11:59 p.m. (Pacific Time) on Monday, August 21, 2023 . Please Note: The application deadline may be extended to expand the pool of qualified candidates. Any recruitment timeline changes will be communicated to all who have initiated an application process or have submitted an application. PLEASE NOTE: Only those applicants who are invited to the department interview for this position will need to submit the FULL (16 page) Statement of Personal History (SPH). Applicants who are invited to a department interview will receive instructions from the Department of Human Resources on how to access and complete the FULL SPH document. PAY AND BENEFITS Annual Pay Range: $50,222.70 - $63,454.30 Hourly Pay Range: $24.145530 - $30.506877 Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position. Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees. We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle. Employee benefits become effective the first of the month following an employee's date of hire. Attractive benefits package and incentives for employees in regular status positions are detailed below. Generous paid time off package, including: 10.7 hours of vacation accrued per month for non-dispatch positions (accrual increases every 5 years by 2 hours) Eligible newly hired employees will have the one-time option to frontload their first year of vacation accruals in compliance with EPP 66 - Vacation Leave ! This means you have access to vacation time at time of hire. 8 hours of sick accrued per month 10 paid holidays and 1 personal day per year Other Benefits: Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP): Employer paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.) OPSRP members get vested after five years of contributions or when they reach age 65 Employer match of 3.5% on Deferred Comp 457 Retirement Plan A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage A Choice of Dental Plans Robust EAP and wellness programs, including gym discounts and wellness education classes Longevity pay Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan A variety of additional optional benefits (see links below for additional information) This is a full time County position represented by AFSCME. AFSCME: C-COM Full Time Benefits Learn More About Benefits JOB DETAILS AND QUALIFICATIONS Are you passionate about helping others? Do you have a “gift” for remaining calm under deadline pressure? Do you demonstrate compassion and empathy and aim to be helpful in your interactions with others? Do you have exceptional organization skills? Do you thrive in a customer service oriented environment? Do you have creative problem-solving skills? Do you have a “knack” for investigation and finding information in computer-based programs that generate a high amount of data? If you answered "yes" to the questions above, we want you to join our team as an Office Specialist 2 at the Clackamas County Communications 9-1-1 (CCOM) Department. If selected for this position, you will be responsible for managing and responding to requests for public records. In this position, you will find and prepare audio recordings, print-outs of calls from our computer aided dispatch system (CAD) and respond to requests for both the news media and attorneys for information relating to 9-1-1 calls. We are committed to being an exemplary organization with best practices in providing 9-1-1 emergency and non-emergency call-taking services to the public. To that end, we are searching for an individual, who is motivated to be a positive and collaborative contributor to a highly functional department team with strong communication and organizational skills, as well as professional demeanor, calm presence, and commitment to serving diverse populations. Required Minimum Qualifications/Transferrable Skills:* A minimum of two (2) years of relevant experience providing clerical support, with two (2) years of experience in each of the following areas: Data entry & retrieval Reception Document processing A minimum of two (2) years of experience providing customer service over the phone and in person A minimum of one (1) year of experience working with sensitive and confidential information A minimum of one (1) year of experience in positions that required strong organizational skills A minimum of one (1) year of experience establishing priorities and managing workload with minimal supervision Preferred Special Qualifications/Transferrable Skills:* Familiarity with 9-1-1 dispatch operations Experience with Computer Aided Dispatch (CAD) and logging recorders Experience using Request FOIA software application Experience listening to and understanding public safety radio traffic Intermediate proficiency in Microsoft Suite applications, including Microsoft Word, Microsoft Excel, and Microsoft Outlook Pre-employment Requirements: Must pass a post-offer, pre-employment drug test. Learn more about the County's drug testing policy . Must pass a criminal history check which may include national or state fingerprint records check Driving may be necessary for County business. For position(s) with occasional/incidental driving, incumbents must possess a valid driver's license. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation. For position(s) with regular driving, incumbent(s) must also possess and maintain an acceptable driving record throughout the course of employment. Learn more about the County's driving policy *For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position. KEY COMPETENCIES FOR SUCCESS IN THIS POSITION: Embodies “SPIRIT” by demonstrating a commitment to the Clackamas County core values of Service, Professionalism, Integrity, Respect, Individual Accountability, and Trust in their work ( Clackamas County Core Values ). Builds Relationships by sustaining cooperative working relationships with internal and external customers, partners and stakeholders. Commits to Teamwork and Collaboration through team unity by working effectively towards a shared goal, encourages sharing of information, productive problem solving and putting team success first. Demonstrates Excellent Customer Service by anticipating, assessing, and responding effectively to the needs of the diverse youth, families, and victims we serve, both internally and externally, including proactive engagement to keep customers informed. Embraces Continual Learning by displaying an ongoing commitment to, and takes ownership for, learning and self-improvements, demonstrates willingness to grow within the job as technology, organizational changes demand it. Honors Confidentiality in compliance with privacy laws, business needs, including all juvenile matters, and employee/team relations, using only for the purpose required to fulfill employment obligations. Values Technology Use utilizing electronic systems appropriately and effectively for the processing and distribution of information, supports the implementation and use of technology in the workplace. Seeks to Problem Solve as evidence by using critical thinking and analytical skills, identifies alternative strategies bringing a solution-focused approach to address challenging or difficult solutions. Engages in Self-Management as evidenced by the individual's ability to demonstrate dependability, flexibility, responsibility, accountability and the ability to develop strategies to effectively manage tasks of one's work. Puts Ethics into Action by holding himself or herself to a high standard of professional, honest and objective behavior. Maintains professional relationships and appropriate social, emotional and physical boundaries at all times with the youth and families the Juvenile Department is entrusted to serve. TYPICAL TASKS Duties may include but are not limited to the following: Records Request Management Retrieves requests for Incident Printouts, Address Histories, and/or Audio Recordings; searches records, receives & processes payments Contacts requester to clarify, advise, and explain process and fees Searches, prints, redacts, scans, crops, converts, burns audio incidents onto CDs Files hard copies of requests by date of incident and year Impounded Incident Record Maintenance Processes impounded incidents Emails agencies periodically to check continuing impounded status of incidents Releases impounded incidents when allowed; redacts, re-saves, and destroys as appropriate Court Appearance Receives subpoenas, appears in court as required, maintains file of cancelled subpoenas Assist Training & Quality Assurance Coordinators and Administration Make recordings for Quality Assurance review and assist with training materials Continuing Education Maintains LEDS and CPR certifications Receives training on new programs and technical equipment WORK SCHEDULE This position is included in the County's alternate workweek program, working 40 hours during a standard workweek of Monday through Thursday (Fridays off). Please Note: Incumbent may be required to attend court hearings on Fridays. In the event a Friday court hearing attendance is required, the remaining scheduled work hours will be adjusted accordingly. Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended. Work Location : This position is designated as on-site/in-person. It is expected that the selected candidate will perform duties at the specified on-site work location. EXPLORE CLACKAMAS COUNTY Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents. Explore Clackamas County Working for Clackamas County Recreation, Arts & Heritage Equity, Diversity and Inclusion ABOUT THE DEPARTMENT The Clackamas County Department of Communications, also known as C-COM (pronounced see-COM), provides 9-1-1 emergency and non-emergency call taking service to the public. C-COM also provides radio dispatch services to 6 law enforcement agencies and 8 fire districts and departments. Learn more about Clackamas County C-COM APPLICATION PROCESS Clackamas County only accepts online applications. Help With Your Application: Application Process Help with the Application If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us . Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays). HOW TO CLAIM VETERAN'S PREFERENCE Request Veterans' Preference Learn more about the County's Veterans' Preference VISA SPONSORSHIP Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day. EQUAL EMPLOYMENT OPPORTUNITY Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process. OTHER INFORMATION TESTING AND SELECTION PROCESS Applicants must pass ALL STEPS of the testing process. A summary of the testing and selection process steps is outlined below. STEP 1: INITIAL QUESTIONNAIRE SCREENING After the recruitment close date, applicants' responses to the multiple choice screening questions will be assessed. A list of minimum and preferred qualifications is available in the Job Details & Qualifications section. STEP 2: APPLICATION REVIEW Applicants passing the first step of the process will have their application materials reviewed. This review will include an evaluation of relevant experience and qualifications as demonstrated through the work history, as well as the evaluation of the responses to the open-ended questions. Incomplete application materials may result in inactivation of the application and applicant not receiving further consideration. STEP 3: DEPARTMENT INTERVIEW Applicants passing the application review will be placed on the eligibility register and the most qualified candidates on the eligibility register will be referred to the Clackamas County Communications 9-1-1 (C-COM) Department for a selection interview & other selection steps in the process, in accordance with the Clackamas County Personnel Ordinance rules. STEP 4: STATEMENT OF PERSONAL HISTORY (SPH) Candidates referred to the interview, will be required to submit a fully completed Statement of Personal History (SPH) for the comprehensive background check. Instructions on completing the SPH document will be provided at the time selected candidates are scheduled for the interview. Candidates who do not submit the required 16-page SPH by the established deadline will not continue moving forward in this process. STEP 5: EXTENSIVE BACKGROUND INVESTIGATION Background investigations, including fingerprinting, will be conducted for the most competitive candidates. Background investigations are comprehensive; therefore, they can take on average between four (4) and six (6) weeks to complete. In order for the background investigation to proceed in a timely fashion, candidates must complete all entries on the Statement of Personal History (SPH) form, submit required documents, and encourage references to respond immediately to their investigator's telephone calls. Candidates who fail to provide information in a timely manner may be disqualified to continue in this recruitment process. STEP 6: PRE-EMPLOYMENT DRUG SCREEN Candidates who receive conditional job offers after the department interview and pass the background investigation will take a post-offer pre-employment drug test. RECRUITING QUESTIONS? Victoria Vysotskiy, Recruiter Vvysotskiy@clackamas.us To apply, visit https://hrapp.clackamas.us/psc/recruit/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&JobOpeningId=107119&PostingSeq=1&SiteId=1&languageCd=ENG&FOCUS=Applicant jeid-7d86fa93da0827409d9cc74ee31d5c7d
Full Time
Office Specialist 2 (Communications 9-1-1 Department) Job ID: 107119 Location: Oregon City, Oregon Full/Part Time: Full Time Regular/Temporary:Regular CLACKAMAS COUNTY CORE VALUES WE ENCOURAGE YOU TO PRINT OR SAVE THIS JOB ANNOUNCEMENT FOR YOUR REFERENCE. IT WILL NOT BE ACCESSIBLE AFTER THE CLOSE DATE. Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another: Service Professionalism Integrity Respect Individual accountability Trust By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT. Clackamas County Core Values Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply. CLOSE DATE This Job Posting closes at 11:59 p.m. (Pacific Time) on Monday, August 21, 2023 . Please Note: The application deadline may be extended to expand the pool of qualified candidates. Any recruitment timeline changes will be communicated to all who have initiated an application process or have submitted an application. PLEASE NOTE: Only those applicants who are invited to the department interview for this position will need to submit the FULL (16 page) Statement of Personal History (SPH). Applicants who are invited to a department interview will receive instructions from the Department of Human Resources on how to access and complete the FULL SPH document. PAY AND BENEFITS Annual Pay Range: $50,222.70 - $63,454.30 Hourly Pay Range: $24.145530 - $30.506877 Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position. Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees. We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle. Employee benefits become effective the first of the month following an employee's date of hire. Attractive benefits package and incentives for employees in regular status positions are detailed below. Generous paid time off package, including: 10.7 hours of vacation accrued per month for non-dispatch positions (accrual increases every 5 years by 2 hours) Eligible newly hired employees will have the one-time option to frontload their first year of vacation accruals in compliance with EPP 66 - Vacation Leave ! This means you have access to vacation time at time of hire. 8 hours of sick accrued per month 10 paid holidays and 1 personal day per year Other Benefits: Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP): Employer paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.) OPSRP members get vested after five years of contributions or when they reach age 65 Employer match of 3.5% on Deferred Comp 457 Retirement Plan A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage A Choice of Dental Plans Robust EAP and wellness programs, including gym discounts and wellness education classes Longevity pay Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan A variety of additional optional benefits (see links below for additional information) This is a full time County position represented by AFSCME. AFSCME: C-COM Full Time Benefits Learn More About Benefits JOB DETAILS AND QUALIFICATIONS Are you passionate about helping others? Do you have a “gift” for remaining calm under deadline pressure? Do you demonstrate compassion and empathy and aim to be helpful in your interactions with others? Do you have exceptional organization skills? Do you thrive in a customer service oriented environment? Do you have creative problem-solving skills? Do you have a “knack” for investigation and finding information in computer-based programs that generate a high amount of data? If you answered "yes" to the questions above, we want you to join our team as an Office Specialist 2 at the Clackamas County Communications 9-1-1 (CCOM) Department. If selected for this position, you will be responsible for managing and responding to requests for public records. In this position, you will find and prepare audio recordings, print-outs of calls from our computer aided dispatch system (CAD) and respond to requests for both the news media and attorneys for information relating to 9-1-1 calls. We are committed to being an exemplary organization with best practices in providing 9-1-1 emergency and non-emergency call-taking services to the public. To that end, we are searching for an individual, who is motivated to be a positive and collaborative contributor to a highly functional department team with strong communication and organizational skills, as well as professional demeanor, calm presence, and commitment to serving diverse populations. Required Minimum Qualifications/Transferrable Skills:* A minimum of two (2) years of relevant experience providing clerical support, with two (2) years of experience in each of the following areas: Data entry & retrieval Reception Document processing A minimum of two (2) years of experience providing customer service over the phone and in person A minimum of one (1) year of experience working with sensitive and confidential information A minimum of one (1) year of experience in positions that required strong organizational skills A minimum of one (1) year of experience establishing priorities and managing workload with minimal supervision Preferred Special Qualifications/Transferrable Skills:* Familiarity with 9-1-1 dispatch operations Experience with Computer Aided Dispatch (CAD) and logging recorders Experience using Request FOIA software application Experience listening to and understanding public safety radio traffic Intermediate proficiency in Microsoft Suite applications, including Microsoft Word, Microsoft Excel, and Microsoft Outlook Pre-employment Requirements: Must pass a post-offer, pre-employment drug test. Learn more about the County's drug testing policy . Must pass a criminal history check which may include national or state fingerprint records check Driving may be necessary for County business. For position(s) with occasional/incidental driving, incumbents must possess a valid driver's license. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation. For position(s) with regular driving, incumbent(s) must also possess and maintain an acceptable driving record throughout the course of employment. Learn more about the County's driving policy *For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position. KEY COMPETENCIES FOR SUCCESS IN THIS POSITION: Embodies “SPIRIT” by demonstrating a commitment to the Clackamas County core values of Service, Professionalism, Integrity, Respect, Individual Accountability, and Trust in their work ( Clackamas County Core Values ). Builds Relationships by sustaining cooperative working relationships with internal and external customers, partners and stakeholders. Commits to Teamwork and Collaboration through team unity by working effectively towards a shared goal, encourages sharing of information, productive problem solving and putting team success first. Demonstrates Excellent Customer Service by anticipating, assessing, and responding effectively to the needs of the diverse youth, families, and victims we serve, both internally and externally, including proactive engagement to keep customers informed. Embraces Continual Learning by displaying an ongoing commitment to, and takes ownership for, learning and self-improvements, demonstrates willingness to grow within the job as technology, organizational changes demand it. Honors Confidentiality in compliance with privacy laws, business needs, including all juvenile matters, and employee/team relations, using only for the purpose required to fulfill employment obligations. Values Technology Use utilizing electronic systems appropriately and effectively for the processing and distribution of information, supports the implementation and use of technology in the workplace. Seeks to Problem Solve as evidence by using critical thinking and analytical skills, identifies alternative strategies bringing a solution-focused approach to address challenging or difficult solutions. Engages in Self-Management as evidenced by the individual's ability to demonstrate dependability, flexibility, responsibility, accountability and the ability to develop strategies to effectively manage tasks of one's work. Puts Ethics into Action by holding himself or herself to a high standard of professional, honest and objective behavior. Maintains professional relationships and appropriate social, emotional and physical boundaries at all times with the youth and families the Juvenile Department is entrusted to serve. TYPICAL TASKS Duties may include but are not limited to the following: Records Request Management Retrieves requests for Incident Printouts, Address Histories, and/or Audio Recordings; searches records, receives & processes payments Contacts requester to clarify, advise, and explain process and fees Searches, prints, redacts, scans, crops, converts, burns audio incidents onto CDs Files hard copies of requests by date of incident and year Impounded Incident Record Maintenance Processes impounded incidents Emails agencies periodically to check continuing impounded status of incidents Releases impounded incidents when allowed; redacts, re-saves, and destroys as appropriate Court Appearance Receives subpoenas, appears in court as required, maintains file of cancelled subpoenas Assist Training & Quality Assurance Coordinators and Administration Make recordings for Quality Assurance review and assist with training materials Continuing Education Maintains LEDS and CPR certifications Receives training on new programs and technical equipment WORK SCHEDULE This position is included in the County's alternate workweek program, working 40 hours during a standard workweek of Monday through Thursday (Fridays off). Please Note: Incumbent may be required to attend court hearings on Fridays. In the event a Friday court hearing attendance is required, the remaining scheduled work hours will be adjusted accordingly. Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended. Work Location : This position is designated as on-site/in-person. It is expected that the selected candidate will perform duties at the specified on-site work location. EXPLORE CLACKAMAS COUNTY Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents. Explore Clackamas County Working for Clackamas County Recreation, Arts & Heritage Equity, Diversity and Inclusion ABOUT THE DEPARTMENT The Clackamas County Department of Communications, also known as C-COM (pronounced see-COM), provides 9-1-1 emergency and non-emergency call taking service to the public. C-COM also provides radio dispatch services to 6 law enforcement agencies and 8 fire districts and departments. Learn more about Clackamas County C-COM APPLICATION PROCESS Clackamas County only accepts online applications. Help With Your Application: Application Process Help with the Application If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us . Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays). HOW TO CLAIM VETERAN'S PREFERENCE Request Veterans' Preference Learn more about the County's Veterans' Preference VISA SPONSORSHIP Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day. EQUAL EMPLOYMENT OPPORTUNITY Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process. OTHER INFORMATION TESTING AND SELECTION PROCESS Applicants must pass ALL STEPS of the testing process. A summary of the testing and selection process steps is outlined below. STEP 1: INITIAL QUESTIONNAIRE SCREENING After the recruitment close date, applicants' responses to the multiple choice screening questions will be assessed. A list of minimum and preferred qualifications is available in the Job Details & Qualifications section. STEP 2: APPLICATION REVIEW Applicants passing the first step of the process will have their application materials reviewed. This review will include an evaluation of relevant experience and qualifications as demonstrated through the work history, as well as the evaluation of the responses to the open-ended questions. Incomplete application materials may result in inactivation of the application and applicant not receiving further consideration. STEP 3: DEPARTMENT INTERVIEW Applicants passing the application review will be placed on the eligibility register and the most qualified candidates on the eligibility register will be referred to the Clackamas County Communications 9-1-1 (C-COM) Department for a selection interview & other selection steps in the process, in accordance with the Clackamas County Personnel Ordinance rules. STEP 4: STATEMENT OF PERSONAL HISTORY (SPH) Candidates referred to the interview, will be required to submit a fully completed Statement of Personal History (SPH) for the comprehensive background check. Instructions on completing the SPH document will be provided at the time selected candidates are scheduled for the interview. Candidates who do not submit the required 16-page SPH by the established deadline will not continue moving forward in this process. STEP 5: EXTENSIVE BACKGROUND INVESTIGATION Background investigations, including fingerprinting, will be conducted for the most competitive candidates. Background investigations are comprehensive; therefore, they can take on average between four (4) and six (6) weeks to complete. In order for the background investigation to proceed in a timely fashion, candidates must complete all entries on the Statement of Personal History (SPH) form, submit required documents, and encourage references to respond immediately to their investigator's telephone calls. Candidates who fail to provide information in a timely manner may be disqualified to continue in this recruitment process. STEP 6: PRE-EMPLOYMENT DRUG SCREEN Candidates who receive conditional job offers after the department interview and pass the background investigation will take a post-offer pre-employment drug test. RECRUITING QUESTIONS? Victoria Vysotskiy, Recruiter Vvysotskiy@clackamas.us To apply, visit https://hrapp.clackamas.us/psc/recruit/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&JobOpeningId=107119&PostingSeq=1&SiteId=1&languageCd=ENG&FOCUS=Applicant jeid-7d86fa93da0827409d9cc74ee31d5c7d
9-1-1 Communications Operations Supervisor Job ID: 107118 Location: Oregon City, Oregon Full/Part Time: Full Time Regular/Temporary:Regular CLACKAMAS COUNTY CORE VALUES WE ENCOURAGE YOU TO PRINT OR SAVE THIS JOB ANNOUNCEMENT FOR YOUR REFERENCE. IT WILL NOT BE ACCESSIBLE AFTER THE CLOSE DATE. Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another: Service Professionalism Integrity Respect Individual accountability Trust By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT. Clackamas County Core Values Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply. CLOSE DATE This Job Posting closes at 11:59 p.m. (Pacific Time) on Wednesday, August 30, 2023 . Please Note: The application deadline may be extended to expand the pool of qualified candidates. Any recruitment timeline changes will be communicated to all who have initiated an application process or have submitted an application. PLEASE NOTE: Only those applicants who are invited to the department interview for this position will need to submit the FULL (16 page) Statement of Personal History (SPH). Applicants who are invited to a department interview will receive instructions from the Department of Human Resources on how to access and complete the FULL SPH document. PAY AND BENEFITS Annual Pay Range: $104,784.54 - $126,921.52 Hourly Pay Range: $50.377181 - $61.019963 Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position. * For estimation purposes only: Candidates with five (5) years of directly relevant experience, including at least three (3) years of dispatch experience and at least two (2) years in a coaching, shift lead, or supervisory role, will start at $50.78 per hour / $105,622 annually. Candidates with more than five (5) years of directly relevant experience will be considered for higher salary placement. Candidates with five (5) years of directly relevant experience, including at least three (3) years of dispatch experience and at least two (2) years in the coaching, shift lead, or supervisory role, and experience with a MAJCS PSAP, will start at $52.56 per hour / $109,324 annually. Candidates with more than five (5) years of directly relevant experience will be considered for higher salary placement. Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees. We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle. Employee benefits become effective the first of the month following an employee's date of hire. Attractive benefits package and incentives for employees in regular status positions are detailed below. Generous paid time off package, including: 16 hours of vacation accrual per month Eligible newly hired employees will have the one-time option to frontload their first year of vacation accruals in compliance with EPP 66 - Vacation Leave ! This means you have access to vacation time at time of hire. 8 hours of sick accrual per month 10 paid holidays and 1 personal day per year Other Benefits: Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP): Employer-paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.) OPSRP members get vested after five years of contributions or when they reach age 65 A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage A Choice of Dental Plans Robust EAP and wellness programs, including gym discounts and wellness education classes Longevity pay Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan Clackamas County will match up to 3.5% of deferred contribution by employees within the Communications Operations Supervisor classification A variety of additional optional benefits (see links below for additional information) This is a full time non-represented group 2 County position Non-Represented Group 2 Full Time Benefits Learn More About Benefits JOB DETAILS AND QUALIFICATIONS Are you passionate about emergency services and specifically, 9-1-1? Are you committed to providing excellent customer service to both our residents and our public safety community? Do you envision yourself in a role that uses your leadership skills to develop and support employees, to foster a collaborative work environment, and to contribute to organizational effectiveness and success? Do you have exceptional organization skills? If you answered "yes" to the questions above, we want you to join our team as a Communications Operations Supervisor . If selected for this position, you would perform the highest level technical duties and have responsibilities for shift supervision in the operation of a 24-hour central communications system. Our dispatchers use an Enhanced 911 system with a progressive Computer Aided Dispatch system. Clackamas County's 911 Communications Center is committed to our dispatchers receiving complete cross-training and maintaining currency in all skills to dispatch police, fire and medical units. The most critical components of the Communications Operations Supervisor position are to perform supervisory, administrative and technical duties, in order to ensure the center's efficient operation, and to maintain compliance with established policies, procedures, and federal and local laws, rules, and regulations. As a Communications Operations Supervisor you will have a key role in providing effective management of emergency situations, either directly or indirectly. Therefore, in order to be successful in this position, you must be able to think clearly and respond appropriately and professionally under stressful and rapidly evolving conditions. Additionally, you will also be responsible for monitoring the performance of all on-duty personnel as well as for ongoing performance feedback for the assigned employees. As an employee of the Clackamas County Communications (C-COM) 9-1-1 Department, you are expected to meet the highest standards of professional conduct and ethics while on the job, and also to maintain those same high standards when taking actions in your personal life that could reflect on the Department. We are committed to being an exemplary organization with best practices in providing 9-1-1 emergency and non-emergency call taking service to the public . To that end, we are searching for an individual with the highest degree of integrity and professional ethics, who is motivated to promote and foster a collaborative, partnership-focused, respectful, equitable and supportive environment while demonstrating leadership skills that will allow us to improve, develop and enhance our operations. Required Minimum Qualifications/ Transferrable Skills:* A minimum of five (5) years of directly relevant experience that includes the following: A minimum of three (3) years of dispatch experience in a consolidated (police, fire, medical emergency) 9-1-1 dispatch center A minimum of two (2) years of experience in the coaching, shift lead, or supervisory role Preferred Special Qualifications/ Transferrable Skills:* Experience as a supervisor or a lead worker in a dispatch center Advanced Department of Public Safety Standards and Training (DPSST) Telecommunicator Certification DPSST Supervisor Certification in accordance with OAR 259-008-0025(3) DPSST Emergency Medical Dispatch (EMD) Certification Associate's degree or higher in a Public Administration, Business Administration, or related field Pre-employment Requirements: Must be able to work shifts, including evenings, weekends and holidays Must be available for 24-hour on-call response to emergency situations or other urgent issues Must pass a post-offer, pre-employment drug test. Learn more about the County's drug testing policy . Must pass an extensive background investigation, including a national or state fingerprint records check Driving may be necessary for County business. For position(s) with occasional/incidental driving, incumbents must possess a valid driver's license. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation. For position(s) with regular driving, incumbent(s) must also possess and maintain an acceptable driving record throughout the course of employment. Learn more about the County's driving policy Other Requirements: Within twelve (12) months of hire , possession of the following certifications, issued by the Department of Public Safety Standards and Training (DPSST): Basic Certification as a Telecommunicator Law Enforcement Data Systems (LEDS) Certification Emergency Medical Dispatch (EMD) Certification Supervisor Certification in accordance with OAR 259-008-0025(3) Communications Training and Evaluation Program Certification *For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position. KEY COMPETENCIES FOR SUCCESS IN THIS POSITION: Embodies “SPIRIT” by demonstrating a commitment to the Clackamas County core values of Service, Professionalism, Integrity, Respect, Individual Accountability, and Trust in their work. Creates a Respectful and Safe Environment by promoting a working environment and culture in which all feel physically and emotionally safe and able to express themselves without repercussion. The ideal candidate is committed to serving diverse populations, and recognizes that everyone we work with and everyone we serve must be treated with dignity and respect, and must not experience discrimination, bias, or a lack of equity in services. These diverse populations include but are not limited to: people of all races, ethnicities, and national origins; lesbian, gay, bisexual, transgender, gender diverse, gender-nonconforming, and queer people; individuals with physical or mental disability; people of all ages, religions, genders, political affiliations, veterans, and people of various socio-economic statuses. Leads Employees by providing effective guidance and strategic direction to employees towards meeting the organization's vision, mission and goals. Puts Ethics into Action by holding himself, herself, or themselves to a high standard of professional, honest, and objective behavior in all endeavors and actions. Maintains professional relationships and appropriate social, emotional and physical boundaries with all they come in contact with. Builds Relationships by sustaining cooperative working relationships with internal and external customers, partners, and stakeholders. Commits to Teamwork and Collaboration through team unity by working effectively towards a shared goal, encourages sharing of information, productive problem solving, and putting team success first. Demonstrates Excellent Customer Service by anticipating, assessing, and responding effectively to the needs of the diverse population we serve. Embraces Continual Learning by displaying an ongoing commitment to, and takes ownership for, learning, self- improvements, and demonstrating willingness to grow within the job as technology and organizational changes demand it. Honors Confidentiality in compliance with privacy laws and in accordance with the Clackamas County Communications (C-COM) 911 Department standard practices and procedures, where sensitive information is used with utmost discretion and only for the purpose of fulfilling employment obligations and business needs of the organization. Values Technology & Use of Electronic Systems appropriately and effectively for the processing and distribution of information, supports the implementation and use of technology in the workplace. Seeks to Problem Solve as evidenced by using critical thinking and analytical skills, identifies alternative strategies bringing a solution-focused approach to address challenging or difficult solutions. Engages in Self-Management as demonstrated by the individual's ability to manage and continually improve their own performance through thoughtfulness, self-awareness, self-motivation, personal accountability, and the ability to develop strategies to effectively manage tasks. TYPICAL TASKS Please review the classification specification, which includes the typical tasks of this position by clicking on the following link: Communications Operations Supervisor . WORK SCHEDULE This position works in a County department that is open 7-days a week, 365-days a year. Shifts for this position include evenings, weekends and holidays. Specific hours of work will be discussed with the candidate selected for the position at the time an offer of employment is extended. Please Note: This position is designated as on-site/in-person. It is expected that the selected candidate will perform duties at the specified on-site work location. EXPLORE CLACKAMAS COUNTY Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents. Explore Clackamas County Working for Clackamas County Recreation, Arts & Heritage Equity, Diversity and Inclusion ABOUT THE DEPARTMENT The Clackamas County Department of Communications, also known as C-COM (pronounced see-COM), provides 9-1-1 emergency and non-emergency call taking service to the public. C-COM also provides radio dispatch services to 6 law enforcement agencies and 8 fire districts and departments. Learn more about Clackamas County C-COM APPLICATION PROCESS Clackamas County only accepts online applications. Help With Your Application: Application Process Help with the Application If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us . Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays). HOW TO CLAIM VETERAN'S PREFERENCE Request Veterans' Preference Learn more about the County's Veterans' Preference VISA SPONSORSHIP Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day. EQUAL EMPLOYMENT OPPORTUNITY Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process. RECRUITING QUESTIONS? Victoria Vysotskiy, Recruiter Vvysotskiy@clackamas.us To apply, visit https://hrapp.clackamas.us/psc/recruit/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&JobOpeningId=107118&PostingSeq=1&SiteId=1&languageCd=ENG&FOCUS=Applicant jeid-ccc131e244a7154999bbf172f026ccec
Full Time
9-1-1 Communications Operations Supervisor Job ID: 107118 Location: Oregon City, Oregon Full/Part Time: Full Time Regular/Temporary:Regular CLACKAMAS COUNTY CORE VALUES WE ENCOURAGE YOU TO PRINT OR SAVE THIS JOB ANNOUNCEMENT FOR YOUR REFERENCE. IT WILL NOT BE ACCESSIBLE AFTER THE CLOSE DATE. Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another: Service Professionalism Integrity Respect Individual accountability Trust By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT. Clackamas County Core Values Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply. CLOSE DATE This Job Posting closes at 11:59 p.m. (Pacific Time) on Wednesday, August 30, 2023 . Please Note: The application deadline may be extended to expand the pool of qualified candidates. Any recruitment timeline changes will be communicated to all who have initiated an application process or have submitted an application. PLEASE NOTE: Only those applicants who are invited to the department interview for this position will need to submit the FULL (16 page) Statement of Personal History (SPH). Applicants who are invited to a department interview will receive instructions from the Department of Human Resources on how to access and complete the FULL SPH document. PAY AND BENEFITS Annual Pay Range: $104,784.54 - $126,921.52 Hourly Pay Range: $50.377181 - $61.019963 Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position. * For estimation purposes only: Candidates with five (5) years of directly relevant experience, including at least three (3) years of dispatch experience and at least two (2) years in a coaching, shift lead, or supervisory role, will start at $50.78 per hour / $105,622 annually. Candidates with more than five (5) years of directly relevant experience will be considered for higher salary placement. Candidates with five (5) years of directly relevant experience, including at least three (3) years of dispatch experience and at least two (2) years in the coaching, shift lead, or supervisory role, and experience with a MAJCS PSAP, will start at $52.56 per hour / $109,324 annually. Candidates with more than five (5) years of directly relevant experience will be considered for higher salary placement. Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees. We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle. Employee benefits become effective the first of the month following an employee's date of hire. Attractive benefits package and incentives for employees in regular status positions are detailed below. Generous paid time off package, including: 16 hours of vacation accrual per month Eligible newly hired employees will have the one-time option to frontload their first year of vacation accruals in compliance with EPP 66 - Vacation Leave ! This means you have access to vacation time at time of hire. 8 hours of sick accrual per month 10 paid holidays and 1 personal day per year Other Benefits: Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP): Employer-paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.) OPSRP members get vested after five years of contributions or when they reach age 65 A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage A Choice of Dental Plans Robust EAP and wellness programs, including gym discounts and wellness education classes Longevity pay Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan Clackamas County will match up to 3.5% of deferred contribution by employees within the Communications Operations Supervisor classification A variety of additional optional benefits (see links below for additional information) This is a full time non-represented group 2 County position Non-Represented Group 2 Full Time Benefits Learn More About Benefits JOB DETAILS AND QUALIFICATIONS Are you passionate about emergency services and specifically, 9-1-1? Are you committed to providing excellent customer service to both our residents and our public safety community? Do you envision yourself in a role that uses your leadership skills to develop and support employees, to foster a collaborative work environment, and to contribute to organizational effectiveness and success? Do you have exceptional organization skills? If you answered "yes" to the questions above, we want you to join our team as a Communications Operations Supervisor . If selected for this position, you would perform the highest level technical duties and have responsibilities for shift supervision in the operation of a 24-hour central communications system. Our dispatchers use an Enhanced 911 system with a progressive Computer Aided Dispatch system. Clackamas County's 911 Communications Center is committed to our dispatchers receiving complete cross-training and maintaining currency in all skills to dispatch police, fire and medical units. The most critical components of the Communications Operations Supervisor position are to perform supervisory, administrative and technical duties, in order to ensure the center's efficient operation, and to maintain compliance with established policies, procedures, and federal and local laws, rules, and regulations. As a Communications Operations Supervisor you will have a key role in providing effective management of emergency situations, either directly or indirectly. Therefore, in order to be successful in this position, you must be able to think clearly and respond appropriately and professionally under stressful and rapidly evolving conditions. Additionally, you will also be responsible for monitoring the performance of all on-duty personnel as well as for ongoing performance feedback for the assigned employees. As an employee of the Clackamas County Communications (C-COM) 9-1-1 Department, you are expected to meet the highest standards of professional conduct and ethics while on the job, and also to maintain those same high standards when taking actions in your personal life that could reflect on the Department. We are committed to being an exemplary organization with best practices in providing 9-1-1 emergency and non-emergency call taking service to the public . To that end, we are searching for an individual with the highest degree of integrity and professional ethics, who is motivated to promote and foster a collaborative, partnership-focused, respectful, equitable and supportive environment while demonstrating leadership skills that will allow us to improve, develop and enhance our operations. Required Minimum Qualifications/ Transferrable Skills:* A minimum of five (5) years of directly relevant experience that includes the following: A minimum of three (3) years of dispatch experience in a consolidated (police, fire, medical emergency) 9-1-1 dispatch center A minimum of two (2) years of experience in the coaching, shift lead, or supervisory role Preferred Special Qualifications/ Transferrable Skills:* Experience as a supervisor or a lead worker in a dispatch center Advanced Department of Public Safety Standards and Training (DPSST) Telecommunicator Certification DPSST Supervisor Certification in accordance with OAR 259-008-0025(3) DPSST Emergency Medical Dispatch (EMD) Certification Associate's degree or higher in a Public Administration, Business Administration, or related field Pre-employment Requirements: Must be able to work shifts, including evenings, weekends and holidays Must be available for 24-hour on-call response to emergency situations or other urgent issues Must pass a post-offer, pre-employment drug test. Learn more about the County's drug testing policy . Must pass an extensive background investigation, including a national or state fingerprint records check Driving may be necessary for County business. For position(s) with occasional/incidental driving, incumbents must possess a valid driver's license. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation. For position(s) with regular driving, incumbent(s) must also possess and maintain an acceptable driving record throughout the course of employment. Learn more about the County's driving policy Other Requirements: Within twelve (12) months of hire , possession of the following certifications, issued by the Department of Public Safety Standards and Training (DPSST): Basic Certification as a Telecommunicator Law Enforcement Data Systems (LEDS) Certification Emergency Medical Dispatch (EMD) Certification Supervisor Certification in accordance with OAR 259-008-0025(3) Communications Training and Evaluation Program Certification *For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position. KEY COMPETENCIES FOR SUCCESS IN THIS POSITION: Embodies “SPIRIT” by demonstrating a commitment to the Clackamas County core values of Service, Professionalism, Integrity, Respect, Individual Accountability, and Trust in their work. Creates a Respectful and Safe Environment by promoting a working environment and culture in which all feel physically and emotionally safe and able to express themselves without repercussion. The ideal candidate is committed to serving diverse populations, and recognizes that everyone we work with and everyone we serve must be treated with dignity and respect, and must not experience discrimination, bias, or a lack of equity in services. These diverse populations include but are not limited to: people of all races, ethnicities, and national origins; lesbian, gay, bisexual, transgender, gender diverse, gender-nonconforming, and queer people; individuals with physical or mental disability; people of all ages, religions, genders, political affiliations, veterans, and people of various socio-economic statuses. Leads Employees by providing effective guidance and strategic direction to employees towards meeting the organization's vision, mission and goals. Puts Ethics into Action by holding himself, herself, or themselves to a high standard of professional, honest, and objective behavior in all endeavors and actions. Maintains professional relationships and appropriate social, emotional and physical boundaries with all they come in contact with. Builds Relationships by sustaining cooperative working relationships with internal and external customers, partners, and stakeholders. Commits to Teamwork and Collaboration through team unity by working effectively towards a shared goal, encourages sharing of information, productive problem solving, and putting team success first. Demonstrates Excellent Customer Service by anticipating, assessing, and responding effectively to the needs of the diverse population we serve. Embraces Continual Learning by displaying an ongoing commitment to, and takes ownership for, learning, self- improvements, and demonstrating willingness to grow within the job as technology and organizational changes demand it. Honors Confidentiality in compliance with privacy laws and in accordance with the Clackamas County Communications (C-COM) 911 Department standard practices and procedures, where sensitive information is used with utmost discretion and only for the purpose of fulfilling employment obligations and business needs of the organization. Values Technology & Use of Electronic Systems appropriately and effectively for the processing and distribution of information, supports the implementation and use of technology in the workplace. Seeks to Problem Solve as evidenced by using critical thinking and analytical skills, identifies alternative strategies bringing a solution-focused approach to address challenging or difficult solutions. Engages in Self-Management as demonstrated by the individual's ability to manage and continually improve their own performance through thoughtfulness, self-awareness, self-motivation, personal accountability, and the ability to develop strategies to effectively manage tasks. TYPICAL TASKS Please review the classification specification, which includes the typical tasks of this position by clicking on the following link: Communications Operations Supervisor . WORK SCHEDULE This position works in a County department that is open 7-days a week, 365-days a year. Shifts for this position include evenings, weekends and holidays. Specific hours of work will be discussed with the candidate selected for the position at the time an offer of employment is extended. Please Note: This position is designated as on-site/in-person. It is expected that the selected candidate will perform duties at the specified on-site work location. EXPLORE CLACKAMAS COUNTY Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents. Explore Clackamas County Working for Clackamas County Recreation, Arts & Heritage Equity, Diversity and Inclusion ABOUT THE DEPARTMENT The Clackamas County Department of Communications, also known as C-COM (pronounced see-COM), provides 9-1-1 emergency and non-emergency call taking service to the public. C-COM also provides radio dispatch services to 6 law enforcement agencies and 8 fire districts and departments. Learn more about Clackamas County C-COM APPLICATION PROCESS Clackamas County only accepts online applications. Help With Your Application: Application Process Help with the Application If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us . Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays). HOW TO CLAIM VETERAN'S PREFERENCE Request Veterans' Preference Learn more about the County's Veterans' Preference VISA SPONSORSHIP Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day. EQUAL EMPLOYMENT OPPORTUNITY Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process. RECRUITING QUESTIONS? Victoria Vysotskiy, Recruiter Vvysotskiy@clackamas.us To apply, visit https://hrapp.clackamas.us/psc/recruit/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&JobOpeningId=107118&PostingSeq=1&SiteId=1&languageCd=ENG&FOCUS=Applicant jeid-ccc131e244a7154999bbf172f026ccec
Alachua County Board of County Commissioners
Gainesville, FL
Minimum Qualifications Everyday Alachua County is doing incredible things by providing a high-quality service to attract, develop, and retain a talented and diverse workforce. We accomplish this through commitment to innovative practices, open communication, and collaborative partnership within a supportive equitable and inclusive environment. Join our talented team to bring your ideas, creativity, innovation, and determination to make a difference. Bachelor's degree in land surveying; and with a minimum of five years of progressively responsible professional experience (involving both field and office procedures); including right of way acquisition, appraisal of real property, title searches and/or abstract preparation, or any equivalent combination of related training and experience.Applicants within six months of meeting the experience requirement may be considered for trainee status. Registration as a Professional Surveyor and Mapper in the State of Florida required. A Valid Florida Driver License is required and a Motor Vehicle Record that meets the requirements of Alachua County policy #6-7; Motor Vehicle Records will be reviewed prior to employment. If, in the past 24-month period, the applicants Motor Vehicle Record has more than three (3) moving traffic infractions or three (3) or more at fault motor vehicle accidents (or combination of both and /or a conviction/pending charge for driving under the influence) or is in violation of any standard mandated by Federal or State Law or Regulation, the minimum qualifications are not met for the position. The schedule for this position Monday-Thursday, 7:00am-5:30pm with occasional Friday or after-hours work, if necessary. Successful completion of all applicable background checks pre-hire and ongoing are required. Position Summary This is responsible, professional, and supervisory work in all phases of surveying and real property acquisition and disposal for the County. An employee in this class organizes the methodology and develops operational procedures, as well as directing and coordinating the functions and activities associated with the Survey, Real Property and GIS Division within the Transportation and Development Department of Public Works. Work is performed under the direction of a higher-level supervisor and is reviewed through conferences, reports, and observation of results obtained. Examples of Duties ESSENTIAL JOB FUNCTIONS This is an emergency essential classification. Upon declaration of a disaster and/or emergency, all employees in this classification are required to work. Exudes a positive customer service focus. Advocates building organizational culture through aligning decisions with core values including: integrity, honesty, respect, diversity, innovation, accountability and communication. Researches public and private records that may affect any given survey or real property assignment; verifies the consistency of the gathered data and makes the necessary conclusions relative to the production of maps, plats and related documents; and reviews the production of maps, plats and all land surveys for technical accuracy in order to certify the completed assignment. Supervises and coordinates the activities of subordinate employees in surveying, real property and GIS, including determining work procedures and schedules; issuing instructions and assigning duties; reviewing work; recommending personnel actions; conducting performance reviews; and conducting departmental training and orientation. Performs on-site inspections prior to survey, as necessary, to establish methods and procedures for developing field work; instructs field supervisory personnel in the scope of services necessary to produce a final field survey; handles and resolves, if possible, public complaints or questions dealing with survey and real property related situations; directs the establishment of a horizontal and vertical control network throughout the County; prepares legal descriptions and directs the mapping for description sketches; reviews and comments on all proposed record plats for compliance with Florida Statutes and County Regulations; signs all record plats; and handles all special survey related projects as may be directed from any County Department. Researches tax rolls and other property records to verify current ownership of property and existing encumbrances; contacts property owners and negotiates for right of way or easements; obtains the proper executions of agreements and documents necessary to acquire or dispose of real property or easements; and prepares deeds and writes legal descriptions for road rights-of way, easements, and other real property acquisitions. Performs and/or assigns survey computations for the production of right of way maps, boundary surveys, topographical surveys, utility maps, alignment maps, aerial surveys, maintenance mapping, horizontal and vertical control, descriptions, description sketches, and any special mapping request affecting any survey related assignment. Prepares scope of work for all survey requests; provides expert, technical advice regarding surveying and mapping to the County Attorney and staff; provides technical assistance to the County Engineer and staff; maintains a filing system on County property, easements and right of ways; orders, coordinates and reviews title searches; and orders, reviews and analyzes property appraisals. Coordinates and processes the vacation or record plats and streets; coordinates the preparation of maintenance and right of way maps on all County roads; responds to questions regarding right of way and easement policies and relevant laws and ordinances; and applies and interprets applicable rules, policies, procedures and regulations regarding the purchase of property, or payments and terms of agreements for permits and easements. Coordinates and reviews any surveying request from other County Departments and prepares their scope of services; directs surveying, mapping and real property activities involved with property acquisitions and / or disposals; performs routine research of zoning ordinances and condemnation procedures; coordinates the disposal of surplus County property and makes presentations to the Board of County Commissioners as needed. Drives a County and/or personal vehicle to perform required duties. Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency. NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. KNOWLEDGE, SKILLS AND ABILITIES Knowledge in the principles and practices of land surveying in general, including GIS (Geographic Information Systems) and GPS (Global Positioning System); Knowledge of the theoretical, legal and practical aspects of land surveying; knowledge of all the various phases of surveying; and be knowledgeable of current literature, trends and developments in the land surveying profession. Skilled in the use of survey equipment and instrumentation; have the ability to read and interpret legal descriptions; ability to direct subordinates in the production of advanced survey computations and mappings; ability to read and interpret complex engineering plans, plats and profiles; and the ability to prepare and submit clear and precise technical reports. Thorough knowledge in the application of principles and practices of road design, engineering and surveying; thorough knowledge of land boundary laws, surveying computations, matters affecting title and/or boundary of property; knowledge of Florida Statutes concerning property, deeds, easements, and subdivisions. Knowledge of drafting techniques, and deed research techniques; knowledge of the Florida Plat Law (F.S. Chapter 177). Basic knowledge of real estate law and terminology. Ability to communicate effectively, both orally and in writing. Ability to effectively supervise and coordinate the activities of subordinate employees; Ability to read and interpret survey drawings, engineering drawings and construction plans. Ability to research and interpret property ownership and encumbrances. Ability to establish and maintain an effective working relationship with surveyors, developers, contractors, engineers, appraisers, title researchers, bankers, real estate agents, attorneys, property owners, and the general public. Ability to plan and organize work. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to talk or hear, and use hands to finger, handle or feel. The employee is occasionally required to stand; walk; sit; stoop; kneel, or crouch; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions. The noise level in the work environment ranges from quiet to moderately noisy. An organization is only as good as the people it employs. To attract and retain the best team possible, the Alachua County Board of County Commissioners offers a competitive benefit program. We believe that if we expect our employees to support the County, we must first support the health and financial well-being of our employees and their families, now and as they plan for their future.BoCC-Contributed Benefits Medical/Health Insurance Employee Life Insurance Florida Retirement System Employee Assistance Program Optional Benefits Dental Insurance Vision Insurance Supplemental & Dependent Life Insurance Deferred Retirement Program Flexible Spending Accounts Roth IRA Tuition Assistance Program Computer Purchase Program NOTE: For detailed information regarding available benefits click here. You may also view Frequently Asked Questions (FAQs) regarding benefits. FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement. A defined benefit or defined contribution option may be chosen by the employee. TUITION ASSISTANCE PROGRAM Permanent, full-time employees are eligible for educational assistance funds. Contact the Human Resources Office for program details. HOLIDAYS Holidays are as follows: New Years Day Martin Luther King Day Memorial Day Juneteenth Independence Day Labor Day Veterans' Day Thanksgiving Day Friday following Thanksgiving Christmas Eve (IAFF*) Christmas Day Additional Christmas Holiday (All non-IAFF employees) 2 Floating Holidays (All non- IAFF employees) *IAFF – International Association of FirefightersPay periods are every two weeks, Monday through Sunday. Payday is Friday. International Association of Firefighters follow the General Contract 7k regarding holidays. Vacation Leave – Generous vacation accrual rates with payout of unused accrued leave, with some restrictions. For more detailed information regarding vacation leave refer to Employee Policy Manual, Section 7-2 . Sick leave is earned at a rate of 4 hours per pay period by all permanent, full-time employees*. At the end of each fiscal year, eligible employees can convert up to 10 days of accrued sick leave to vacation leave on a 2:1 basis. For more detailed information regarding sick leave refer to Employee Policy Manual, Section 7-3 *Accruals slightly different for IAFF employee.
Full-time
Minimum Qualifications Everyday Alachua County is doing incredible things by providing a high-quality service to attract, develop, and retain a talented and diverse workforce. We accomplish this through commitment to innovative practices, open communication, and collaborative partnership within a supportive equitable and inclusive environment. Join our talented team to bring your ideas, creativity, innovation, and determination to make a difference. Bachelor's degree in land surveying; and with a minimum of five years of progressively responsible professional experience (involving both field and office procedures); including right of way acquisition, appraisal of real property, title searches and/or abstract preparation, or any equivalent combination of related training and experience.Applicants within six months of meeting the experience requirement may be considered for trainee status. Registration as a Professional Surveyor and Mapper in the State of Florida required. A Valid Florida Driver License is required and a Motor Vehicle Record that meets the requirements of Alachua County policy #6-7; Motor Vehicle Records will be reviewed prior to employment. If, in the past 24-month period, the applicants Motor Vehicle Record has more than three (3) moving traffic infractions or three (3) or more at fault motor vehicle accidents (or combination of both and /or a conviction/pending charge for driving under the influence) or is in violation of any standard mandated by Federal or State Law or Regulation, the minimum qualifications are not met for the position. The schedule for this position Monday-Thursday, 7:00am-5:30pm with occasional Friday or after-hours work, if necessary. Successful completion of all applicable background checks pre-hire and ongoing are required. Position Summary This is responsible, professional, and supervisory work in all phases of surveying and real property acquisition and disposal for the County. An employee in this class organizes the methodology and develops operational procedures, as well as directing and coordinating the functions and activities associated with the Survey, Real Property and GIS Division within the Transportation and Development Department of Public Works. Work is performed under the direction of a higher-level supervisor and is reviewed through conferences, reports, and observation of results obtained. Examples of Duties ESSENTIAL JOB FUNCTIONS This is an emergency essential classification. Upon declaration of a disaster and/or emergency, all employees in this classification are required to work. Exudes a positive customer service focus. Advocates building organizational culture through aligning decisions with core values including: integrity, honesty, respect, diversity, innovation, accountability and communication. Researches public and private records that may affect any given survey or real property assignment; verifies the consistency of the gathered data and makes the necessary conclusions relative to the production of maps, plats and related documents; and reviews the production of maps, plats and all land surveys for technical accuracy in order to certify the completed assignment. Supervises and coordinates the activities of subordinate employees in surveying, real property and GIS, including determining work procedures and schedules; issuing instructions and assigning duties; reviewing work; recommending personnel actions; conducting performance reviews; and conducting departmental training and orientation. Performs on-site inspections prior to survey, as necessary, to establish methods and procedures for developing field work; instructs field supervisory personnel in the scope of services necessary to produce a final field survey; handles and resolves, if possible, public complaints or questions dealing with survey and real property related situations; directs the establishment of a horizontal and vertical control network throughout the County; prepares legal descriptions and directs the mapping for description sketches; reviews and comments on all proposed record plats for compliance with Florida Statutes and County Regulations; signs all record plats; and handles all special survey related projects as may be directed from any County Department. Researches tax rolls and other property records to verify current ownership of property and existing encumbrances; contacts property owners and negotiates for right of way or easements; obtains the proper executions of agreements and documents necessary to acquire or dispose of real property or easements; and prepares deeds and writes legal descriptions for road rights-of way, easements, and other real property acquisitions. Performs and/or assigns survey computations for the production of right of way maps, boundary surveys, topographical surveys, utility maps, alignment maps, aerial surveys, maintenance mapping, horizontal and vertical control, descriptions, description sketches, and any special mapping request affecting any survey related assignment. Prepares scope of work for all survey requests; provides expert, technical advice regarding surveying and mapping to the County Attorney and staff; provides technical assistance to the County Engineer and staff; maintains a filing system on County property, easements and right of ways; orders, coordinates and reviews title searches; and orders, reviews and analyzes property appraisals. Coordinates and processes the vacation or record plats and streets; coordinates the preparation of maintenance and right of way maps on all County roads; responds to questions regarding right of way and easement policies and relevant laws and ordinances; and applies and interprets applicable rules, policies, procedures and regulations regarding the purchase of property, or payments and terms of agreements for permits and easements. Coordinates and reviews any surveying request from other County Departments and prepares their scope of services; directs surveying, mapping and real property activities involved with property acquisitions and / or disposals; performs routine research of zoning ordinances and condemnation procedures; coordinates the disposal of surplus County property and makes presentations to the Board of County Commissioners as needed. Drives a County and/or personal vehicle to perform required duties. Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency. NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. KNOWLEDGE, SKILLS AND ABILITIES Knowledge in the principles and practices of land surveying in general, including GIS (Geographic Information Systems) and GPS (Global Positioning System); Knowledge of the theoretical, legal and practical aspects of land surveying; knowledge of all the various phases of surveying; and be knowledgeable of current literature, trends and developments in the land surveying profession. Skilled in the use of survey equipment and instrumentation; have the ability to read and interpret legal descriptions; ability to direct subordinates in the production of advanced survey computations and mappings; ability to read and interpret complex engineering plans, plats and profiles; and the ability to prepare and submit clear and precise technical reports. Thorough knowledge in the application of principles and practices of road design, engineering and surveying; thorough knowledge of land boundary laws, surveying computations, matters affecting title and/or boundary of property; knowledge of Florida Statutes concerning property, deeds, easements, and subdivisions. Knowledge of drafting techniques, and deed research techniques; knowledge of the Florida Plat Law (F.S. Chapter 177). Basic knowledge of real estate law and terminology. Ability to communicate effectively, both orally and in writing. Ability to effectively supervise and coordinate the activities of subordinate employees; Ability to read and interpret survey drawings, engineering drawings and construction plans. Ability to research and interpret property ownership and encumbrances. Ability to establish and maintain an effective working relationship with surveyors, developers, contractors, engineers, appraisers, title researchers, bankers, real estate agents, attorneys, property owners, and the general public. Ability to plan and organize work. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to talk or hear, and use hands to finger, handle or feel. The employee is occasionally required to stand; walk; sit; stoop; kneel, or crouch; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions. The noise level in the work environment ranges from quiet to moderately noisy. An organization is only as good as the people it employs. To attract and retain the best team possible, the Alachua County Board of County Commissioners offers a competitive benefit program. We believe that if we expect our employees to support the County, we must first support the health and financial well-being of our employees and their families, now and as they plan for their future.BoCC-Contributed Benefits Medical/Health Insurance Employee Life Insurance Florida Retirement System Employee Assistance Program Optional Benefits Dental Insurance Vision Insurance Supplemental & Dependent Life Insurance Deferred Retirement Program Flexible Spending Accounts Roth IRA Tuition Assistance Program Computer Purchase Program NOTE: For detailed information regarding available benefits click here. You may also view Frequently Asked Questions (FAQs) regarding benefits. FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement. A defined benefit or defined contribution option may be chosen by the employee. TUITION ASSISTANCE PROGRAM Permanent, full-time employees are eligible for educational assistance funds. Contact the Human Resources Office for program details. HOLIDAYS Holidays are as follows: New Years Day Martin Luther King Day Memorial Day Juneteenth Independence Day Labor Day Veterans' Day Thanksgiving Day Friday following Thanksgiving Christmas Eve (IAFF*) Christmas Day Additional Christmas Holiday (All non-IAFF employees) 2 Floating Holidays (All non- IAFF employees) *IAFF – International Association of FirefightersPay periods are every two weeks, Monday through Sunday. Payday is Friday. International Association of Firefighters follow the General Contract 7k regarding holidays. Vacation Leave – Generous vacation accrual rates with payout of unused accrued leave, with some restrictions. For more detailed information regarding vacation leave refer to Employee Policy Manual, Section 7-2 . Sick leave is earned at a rate of 4 hours per pay period by all permanent, full-time employees*. At the end of each fiscal year, eligible employees can convert up to 10 days of accrued sick leave to vacation leave on a 2:1 basis. For more detailed information regarding sick leave refer to Employee Policy Manual, Section 7-3 *Accruals slightly different for IAFF employee.
Property Appraiser Job ID: 107051 Location: Oregon City, Oregon Full/Part Time: Full Time Regular/Temporary:Regular CLACKAMAS COUNTY CORE VALUES Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another: Service Professionalism Integrity Respect Individual accountability Trust By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT. Clackamas County Core Values Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply. CLOSE DATE This position will remain open until filled. The first application review will be September 5, 2023 and every week thereafter. We reserve the right to close this recruitment at any time on or after that date. PAY AND BENEFITS Annual Pay Range: $61,964.92 - $81.982.02 Hourly Pay Range: $31.776882 - $42.042059 Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position. Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees. We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle. Employee benefits become effective the first of the month following an employee's date of hire. Attractive benefits package and incentives for employees in regular status positions are detailed below. Generous paid time off package, including: 12 hours of vacation accrued per month Eligible newly hired employees will have the one-time option to frontload their first year of vacation accruals in compliance with EPP 66 - Vacation Leave ! This means you have access to vacation time at time of hire. 8 hours of sick accrued per month 10 paid holidays and 1 personal day per year Other Benefits: Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP): Employer paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.) OPSRP members get vested after five years of contributions or when they reach age 65 A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage A Choice of Dental Plans Robust EAP and wellness programs, including gym discounts and wellness education classes Longevity pay Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan A variety of additional optional benefits (see links below for additional information) This is a full time County position represented by the Employees' Association. Employees' Association (EA) Full Time Benefits Learn More About Benefits JOB DETAILS AND QUALIFICATIONS Clackamas County's Assessment and Taxation Department is seeking to hire a Property Appraiser to join their team. The Property Appraiser is the full working level in the series which performs appraisals of property in a prescribed manner. This class is distinguished from the higher-level class of Property Appraiser, Senior which performs more complex appraisals and serves as lead on various projects. The Department of Assessment and Taxation is responsible for the assessment of real and personal property, construction of assessment rolls and the collection, recording and distribution of all tax monies within the County. The technical appraisal staff is organized into various sections for the appraisal of urban, rural, personal or commercial property SPECIAL NOTE: The Assessment and Taxation Department maintains a conflict of interest policy regarding active real estate licenses and Appraisal Certifications. PROOF OF REGISTRATION AS A COUNTY PROPERTY APPRAISER FROM THE STATE OF OREGON DEPARTMENT OF REVENUE IS REQUIRED FOR THIS POSITION. PLEASE NOTE: This registration is issued by the Department of Revenue (DOR), not the Appraiser Certification and Licensure Board (ACLB). Certification by the ACLB will not qualify for this position. You must possess the DOR registration. Please see the "OTHER INFORMATION" section of this job announcement for instructions on how to apply for this registration. A copy of your State of Oregon County Property Appraiser Registration or proof of completed State test must be presented at any interview for which you may be invited. Required Minimum Qualifications/ Transferrable Skills:* Proof of registration as a County Property Appraiser from the State of Oregon Department of Revenue (DOR). This position requires strong interpersonal skills that translate into all of the following: Strong verbal and written communication skills Ability to work well independently, as well as having a collaborative, team-oriented approach to work Ability to establish and maintain effective working relationships and partnerships both internally and externally Ability to handle a wide range of situations and circumstances effectively, positively, and professionally and to maintain composure in difficult, stressful and quickly emerging situations Attention to detail Strong problem solving skills Experience providing high quality customer service to internal and/or external customers by phone, in person and electronically. Driving is required for County business on a regular basis or to accomplish work. Incumbents must possess a valid driver's license, and possess and maintain an acceptable driving record throughout the course of employment. Learn more about the County's driving policy Preferred Special Qualifications/ Transferrable Skills:* Two (2) years of relevent real property appraisal experience. Real property appraiser experience in an Oregon County Assessor's office. Experience working with estimations of replacement cost of structures. Experience in writing reports and letters containing complex information. Experience working with determining market value of property for tax assessment purposes. Intermediate level proficiency in Microsoft Excel. *For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position. TYPICAL TASKS Duties may include but are not limited to the following: 1. Performs appraisal of urban, rural, personal or income producing properties for tax assessment purposes; inspects interiors and exteriors of structures to determine classification according to established standards and guidelines; records factual information and comments on appraisal forms by comparison with improvements of similar quality, size, shape, condition, and age; records complete descriptions of improvements. 2. Provides public service through extensive interaction with customers by phone, email, or in person, explaining appraisal and assessment procedures and value conclusions to taxpayers. 3. Reads and interprets building plans in order to diagram structures and capture inventory using sketch software; measures buildings and computes total area. 4. Estimates residential construction costs and replacement costs less normal depreciation; assists with estimates of residential property by comparison with sales or comparable property. 5. Collects, reviews, and inspects sales information for similar property; determines market value and segregates improvement value on land residuals; performs tasks with increasing complexity such as special studies and appeals to the Board of Property Tax Appeals or Magistrate Court; performs Maximum Assessed Value calculations and Tax Roll Corrections; lists personal property subject to taxation; classifies farmland by location, topography, soil productivity and other pertinent factors. 6. Contacts realtors, builders, lending institutions, planning offices and property owners to obtain information on factors which may affect market values. 7. Inspects new construction and improvements to existing structures, for example, new houses, additions, warehouses, tenant improvements, and interior build out; inspects, draws value conclusions, and completes appraisals on structures affected by fire, structural damage or deferred maintenance, and other appraisal assignments. 8. Researches computer data sources including residential and business multiple listing services, subscription databases, publications, GIS/satellite/aerial imagery, professional memberships, and regulatory agencies/jurisdictions/municipalities. 9. Maintains data integrity by using consistent data collection and verification techniques; maintains official records and documents in accordance with Oregon Administrative Rules for retention, discovery, and destruction. 10. Completes sales confirmation by reviewing deeds, interviewing owners, contractors, real estate agents and others to obtain data related to terms and conditions of sales and/or listings; performs online research to adequately determine the validity of sales. 11. Prepares appraisals using the three approaches to value for appeal purposes and may testify before the Oregon Tax Court and lower-level appeal bodies regarding tax assessment appeals. REQUIRED KNOWLEDGE AND SKILLS In addition to the minimum qualifications listed in the Job Introduction section, applicants will have: PROOF OF REGISTRATION AS A COUNTY PROPERTY APPRAISER FROM THE STATE OF OREGON, DEPARTMENT OF REVENUE, IS REQUIRED FOR THESE POSITIONS. Please see the “OTHER INFORMATION” section of this job announcement for instructions on how to apply for this registration. Some knowledge of: Real estate, real property values and building constructions; mathematics, including basic algebra, geometry and arithmetic; basic statistical concepts and terminology; computers, including relevant office and appraisal software applications; basic principles of economics and property appraising. Skill to: Learn and apply appraisal and valuation principles, methods and pertinent legal provisions; learn and apply laws and regulations regarding property taxation; learn to interpret and evaluate data; apply statistical techniques to property appraisal; read and interpret blueprints, maps, sketches, and property descriptions; read and interpret various laws and codes concerning revenue and taxation; measure and draw sketches of improvements to scale; make accurate appraisals of a variety of land holdings, including farm buildings, urban properties and industrial properties; keep accurate records and make clear and concise reports; gather, evaluate and convey information; effectively explain the appraisal process and specific information to taxpayers; select appropriate method of valuation and validate conclusions; analyze issues from multiple perspectives; identify alternative solutions and recommend appropriate action; effectively operate computer hardware; learn, understand, execute and apply methods and concepts of appraisal software applications; establish and maintain effective working relationships with the public and departmental staff; communicate effectively, both orally and in writing. WORK SCHEDULE This position is included in the County's alternate workweek program, working 37.5 hours during a standard workweek of Monday through Thursday (Fridays off). Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended. This position is eligible for hybrid on-site/telework subject to the Clackamas County Teleworking Policy and based on the Department's business needs. The exact amount of on-site/telework and schedule will be discussed with the hiring manager during time of offer. Telework locations cannot be located outside of Oregon or Washington. Washington residents must perform 50% of their time on-site at Clackamas County. EXPLORE CLACKAMAS COUNTY Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents. Explore Clackamas County Working for Clackamas County Recreation, Arts & Heritage Equity, Diversity and Inclusion ABOUT THE DEPARTMENT The Assessment and Taxation office is responsible for the mapping and appraisal of all property in Clackamas County, the preparation of the property assessment and taxation rolls, and the collection and distribution of property taxes. Our office provides services to all government jurisdictions in the County, including schools, cities, and special tax districts. Learn more about Clackamas County Assessment & Taxation APPLICATION PROCESS Clackamas County only accepts online applications. Help With Your Application: Application Process Help with the Application If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us . Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays). HOW TO CLAIM VETERAN'S PREFERENCE Request Veterans' Preference Learn more about the County's Veterans' Preference VISA SPONSORSHIP Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day. EQUAL EMPLOYMENT OPPORTUNITY Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process. OTHER INFORMATION INSTRUCTIONS ON HOW TO OBTAIN REGISTRATION AS A COUNTY PROPERTY APPRAISER FROM THE STATE OF OREGON DEPARTMENT OF REVENUE Step 1. To obtain an Appraiser Registration - Qualifications To become a registered Appraiser, one who appraises for an Oregon County or the Oregon Department of Revenue (DOR) under ORS308.010, you must meet certain training and/or educational qualifications, submit an application (PD100H) and pass an examination. You must meet the following qualifications to take the examination. NOTE: Meeting qualifications is determined by the State Department of Revenue (DOR) not Clackamas County. Step 2. PROPERTY APPRAISER- Registration Qualifications (1) An Associate in Science degree (or higher) in property appraisal, real estate technology, building construction/inspection technology, engineering or forestry technology, business administration or a related field; OR (2) Any combination of experience or education equivalent to two years in a field that would demonstrate the capacity to work as a Property Appraiser. Examples include property appraisal, public or business administration, real estate, finance, civil engineering, urban planning OR (3) Completion of an Oregon Department of Revenue approved appraisal training program, or County approved appraisal training program. NOTE: Transcripts must be submitted for all college coursework except for a Bachelor's degree in business administration, forestry, agriculture or engineering. Credit is also given for specialized appraisal courses. Be sure to list these courses on your application. With regard to (1-3) above, clearly describe any administrative work experience. Step 3. Complete a State of Oregon Application Complete a State of Oregon - Department of Revenue, Human Resource Services Division Application (PD100H) (Rev. 9-09). Available at http://www.oregon.gov/DOR/programs/property/Pages/appraiser-registration.aspx There is no charge for processing this application. For questions regarding completion of the application process, please refer to the website or contact the Department of Revenue at (503) 945-8272. Step 4. Appraiser Registration Examination- Qualifications The Oregon Department of Revenue, Human Resources will notify all applicants by email of the results of their qualification review. If you meet qualifications for the Property Appraiser 1 you must take an appraiser exam, and pass before you will be certified as a Registered Appraiser. You will be sent an acceptance letter notifying you that you have met the minimum qualifications for a Property Appraiser 1. There is no charge to take the exam, and you must complete the examination with 60 days of the date on your acceptance letter. Your examination will be graded by DOR Human Resources. Grade notification letters will be sent upon request to all applicants who have completed the written exam for Property Appraiser 1. If you pass the examination you will receive a Registered Appraiser 1 certificate. Step 5. The Property Appraiser Examination All testing is currently done virtually. In order to take it virtually you must have a camera and microphone. The appraiser examination is 100 multi-choice questions. The written test consists of general appraisal concepts, principles, processes, and definitions; surveying and mapping; vocabulary; appraisal processes; and valuation. The maximum time allowed for this test is three (3) hours. The minimum passing score is 70. If you do not receive a score of 70 or above, you may retake the County Property Appraiser examination. Please contact your testing site to discuss rescheduling and retaking the examination. If you have a disability and need an alternate testing format, arrangements will be made upon request. See the list of resources below that are helpful in preparing for the property appraiser 1 examination. Step 6. Appraiser Exam Preparation Resources Available 1. Real estate appraisal courses at community or four-year colleges. 2. Private real estate appraisal courses (i.e. International Association of Assessing Officers (IAAO), Appraisal Institute). 3. The Appraisal of Real Estate Manual from the American Institute of Real Estate Appraisers. 4. The Dictionary of Real Estate Appraisal from the American Institute of Real Estate Appraisers. 5. The Department of Revenue Appraisal Methods for Real Property Manual. 6. Harrison's Illustrated Guide “How to Pass Any General or Residential Appraisal Examination (Certification - Licensing)”. (Call 1-800-243-4545). 7. The Department of Revenue/County Trainee Program. (150-800-640 Rev. 5-01) The publications are available online on the Department of Revenue Property Tax Division web page at this link: https://www.oregon.gov/dor/programs/property/pages/default.aspx A study manual, Appraisal Methods for Real Property is available on the website. For questions regarding this process, contact the DOR Property Tax Division Continuing Education Unit at (503) 945-8276 or by email at continuing.education@oregon.gov Step 7. Further Information Appraiser Registration Continuing Education Requirements Appraiser Registration Annual Certification For questions regarding this process, contact the DOR Property Tax Division Continuing Education Unit at (503) 945-8276 or by email at continuing.education@oregon.gov REMINDER REGARDING IMPORTANT DATES FOR THIS RECRUITMENT TO BE CONSIDERED FOR THIS POSITION: 1. A COMPLETED CLACKAMAS COUNTY ON -LINE APPLICATION MUST BE RECEIVED BY THE DEPARTMENT OF HUMAN RESOURCES BY THE CLOSING DATE. 2. A COPY OF YOUR STATE OF OREGON REGISTRATION FOR PROPERTY APPRAISER OR PROOF OF SAME MUST BE PRESENTED AT ANY INTERVIEW TO WHICH YOU MAY BE INVITED. RECRUITING QUESTIONS? Lindsay White, Recruiter lindsaywhi@clackamas.us To apply, visit https://hrapp.clackamas.us/psc/recruit/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&JobOpeningId=107051&PostingSeq=1&SiteId=1&languageCd=ENG&FOCUS=Applicant jeid-cea4e9d57063554f822a51dcc3b9d216
Full Time
Property Appraiser Job ID: 107051 Location: Oregon City, Oregon Full/Part Time: Full Time Regular/Temporary:Regular CLACKAMAS COUNTY CORE VALUES Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another: Service Professionalism Integrity Respect Individual accountability Trust By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT. Clackamas County Core Values Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply. CLOSE DATE This position will remain open until filled. The first application review will be September 5, 2023 and every week thereafter. We reserve the right to close this recruitment at any time on or after that date. PAY AND BENEFITS Annual Pay Range: $61,964.92 - $81.982.02 Hourly Pay Range: $31.776882 - $42.042059 Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position. Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees. We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle. Employee benefits become effective the first of the month following an employee's date of hire. Attractive benefits package and incentives for employees in regular status positions are detailed below. Generous paid time off package, including: 12 hours of vacation accrued per month Eligible newly hired employees will have the one-time option to frontload their first year of vacation accruals in compliance with EPP 66 - Vacation Leave ! This means you have access to vacation time at time of hire. 8 hours of sick accrued per month 10 paid holidays and 1 personal day per year Other Benefits: Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP): Employer paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.) OPSRP members get vested after five years of contributions or when they reach age 65 A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage A Choice of Dental Plans Robust EAP and wellness programs, including gym discounts and wellness education classes Longevity pay Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan A variety of additional optional benefits (see links below for additional information) This is a full time County position represented by the Employees' Association. Employees' Association (EA) Full Time Benefits Learn More About Benefits JOB DETAILS AND QUALIFICATIONS Clackamas County's Assessment and Taxation Department is seeking to hire a Property Appraiser to join their team. The Property Appraiser is the full working level in the series which performs appraisals of property in a prescribed manner. This class is distinguished from the higher-level class of Property Appraiser, Senior which performs more complex appraisals and serves as lead on various projects. The Department of Assessment and Taxation is responsible for the assessment of real and personal property, construction of assessment rolls and the collection, recording and distribution of all tax monies within the County. The technical appraisal staff is organized into various sections for the appraisal of urban, rural, personal or commercial property SPECIAL NOTE: The Assessment and Taxation Department maintains a conflict of interest policy regarding active real estate licenses and Appraisal Certifications. PROOF OF REGISTRATION AS A COUNTY PROPERTY APPRAISER FROM THE STATE OF OREGON DEPARTMENT OF REVENUE IS REQUIRED FOR THIS POSITION. PLEASE NOTE: This registration is issued by the Department of Revenue (DOR), not the Appraiser Certification and Licensure Board (ACLB). Certification by the ACLB will not qualify for this position. You must possess the DOR registration. Please see the "OTHER INFORMATION" section of this job announcement for instructions on how to apply for this registration. A copy of your State of Oregon County Property Appraiser Registration or proof of completed State test must be presented at any interview for which you may be invited. Required Minimum Qualifications/ Transferrable Skills:* Proof of registration as a County Property Appraiser from the State of Oregon Department of Revenue (DOR). This position requires strong interpersonal skills that translate into all of the following: Strong verbal and written communication skills Ability to work well independently, as well as having a collaborative, team-oriented approach to work Ability to establish and maintain effective working relationships and partnerships both internally and externally Ability to handle a wide range of situations and circumstances effectively, positively, and professionally and to maintain composure in difficult, stressful and quickly emerging situations Attention to detail Strong problem solving skills Experience providing high quality customer service to internal and/or external customers by phone, in person and electronically. Driving is required for County business on a regular basis or to accomplish work. Incumbents must possess a valid driver's license, and possess and maintain an acceptable driving record throughout the course of employment. Learn more about the County's driving policy Preferred Special Qualifications/ Transferrable Skills:* Two (2) years of relevent real property appraisal experience. Real property appraiser experience in an Oregon County Assessor's office. Experience working with estimations of replacement cost of structures. Experience in writing reports and letters containing complex information. Experience working with determining market value of property for tax assessment purposes. Intermediate level proficiency in Microsoft Excel. *For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position. TYPICAL TASKS Duties may include but are not limited to the following: 1. Performs appraisal of urban, rural, personal or income producing properties for tax assessment purposes; inspects interiors and exteriors of structures to determine classification according to established standards and guidelines; records factual information and comments on appraisal forms by comparison with improvements of similar quality, size, shape, condition, and age; records complete descriptions of improvements. 2. Provides public service through extensive interaction with customers by phone, email, or in person, explaining appraisal and assessment procedures and value conclusions to taxpayers. 3. Reads and interprets building plans in order to diagram structures and capture inventory using sketch software; measures buildings and computes total area. 4. Estimates residential construction costs and replacement costs less normal depreciation; assists with estimates of residential property by comparison with sales or comparable property. 5. Collects, reviews, and inspects sales information for similar property; determines market value and segregates improvement value on land residuals; performs tasks with increasing complexity such as special studies and appeals to the Board of Property Tax Appeals or Magistrate Court; performs Maximum Assessed Value calculations and Tax Roll Corrections; lists personal property subject to taxation; classifies farmland by location, topography, soil productivity and other pertinent factors. 6. Contacts realtors, builders, lending institutions, planning offices and property owners to obtain information on factors which may affect market values. 7. Inspects new construction and improvements to existing structures, for example, new houses, additions, warehouses, tenant improvements, and interior build out; inspects, draws value conclusions, and completes appraisals on structures affected by fire, structural damage or deferred maintenance, and other appraisal assignments. 8. Researches computer data sources including residential and business multiple listing services, subscription databases, publications, GIS/satellite/aerial imagery, professional memberships, and regulatory agencies/jurisdictions/municipalities. 9. Maintains data integrity by using consistent data collection and verification techniques; maintains official records and documents in accordance with Oregon Administrative Rules for retention, discovery, and destruction. 10. Completes sales confirmation by reviewing deeds, interviewing owners, contractors, real estate agents and others to obtain data related to terms and conditions of sales and/or listings; performs online research to adequately determine the validity of sales. 11. Prepares appraisals using the three approaches to value for appeal purposes and may testify before the Oregon Tax Court and lower-level appeal bodies regarding tax assessment appeals. REQUIRED KNOWLEDGE AND SKILLS In addition to the minimum qualifications listed in the Job Introduction section, applicants will have: PROOF OF REGISTRATION AS A COUNTY PROPERTY APPRAISER FROM THE STATE OF OREGON, DEPARTMENT OF REVENUE, IS REQUIRED FOR THESE POSITIONS. Please see the “OTHER INFORMATION” section of this job announcement for instructions on how to apply for this registration. Some knowledge of: Real estate, real property values and building constructions; mathematics, including basic algebra, geometry and arithmetic; basic statistical concepts and terminology; computers, including relevant office and appraisal software applications; basic principles of economics and property appraising. Skill to: Learn and apply appraisal and valuation principles, methods and pertinent legal provisions; learn and apply laws and regulations regarding property taxation; learn to interpret and evaluate data; apply statistical techniques to property appraisal; read and interpret blueprints, maps, sketches, and property descriptions; read and interpret various laws and codes concerning revenue and taxation; measure and draw sketches of improvements to scale; make accurate appraisals of a variety of land holdings, including farm buildings, urban properties and industrial properties; keep accurate records and make clear and concise reports; gather, evaluate and convey information; effectively explain the appraisal process and specific information to taxpayers; select appropriate method of valuation and validate conclusions; analyze issues from multiple perspectives; identify alternative solutions and recommend appropriate action; effectively operate computer hardware; learn, understand, execute and apply methods and concepts of appraisal software applications; establish and maintain effective working relationships with the public and departmental staff; communicate effectively, both orally and in writing. WORK SCHEDULE This position is included in the County's alternate workweek program, working 37.5 hours during a standard workweek of Monday through Thursday (Fridays off). Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended. This position is eligible for hybrid on-site/telework subject to the Clackamas County Teleworking Policy and based on the Department's business needs. The exact amount of on-site/telework and schedule will be discussed with the hiring manager during time of offer. Telework locations cannot be located outside of Oregon or Washington. Washington residents must perform 50% of their time on-site at Clackamas County. EXPLORE CLACKAMAS COUNTY Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents. Explore Clackamas County Working for Clackamas County Recreation, Arts & Heritage Equity, Diversity and Inclusion ABOUT THE DEPARTMENT The Assessment and Taxation office is responsible for the mapping and appraisal of all property in Clackamas County, the preparation of the property assessment and taxation rolls, and the collection and distribution of property taxes. Our office provides services to all government jurisdictions in the County, including schools, cities, and special tax districts. Learn more about Clackamas County Assessment & Taxation APPLICATION PROCESS Clackamas County only accepts online applications. Help With Your Application: Application Process Help with the Application If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us . Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays). HOW TO CLAIM VETERAN'S PREFERENCE Request Veterans' Preference Learn more about the County's Veterans' Preference VISA SPONSORSHIP Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day. EQUAL EMPLOYMENT OPPORTUNITY Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process. OTHER INFORMATION INSTRUCTIONS ON HOW TO OBTAIN REGISTRATION AS A COUNTY PROPERTY APPRAISER FROM THE STATE OF OREGON DEPARTMENT OF REVENUE Step 1. To obtain an Appraiser Registration - Qualifications To become a registered Appraiser, one who appraises for an Oregon County or the Oregon Department of Revenue (DOR) under ORS308.010, you must meet certain training and/or educational qualifications, submit an application (PD100H) and pass an examination. You must meet the following qualifications to take the examination. NOTE: Meeting qualifications is determined by the State Department of Revenue (DOR) not Clackamas County. Step 2. PROPERTY APPRAISER- Registration Qualifications (1) An Associate in Science degree (or higher) in property appraisal, real estate technology, building construction/inspection technology, engineering or forestry technology, business administration or a related field; OR (2) Any combination of experience or education equivalent to two years in a field that would demonstrate the capacity to work as a Property Appraiser. Examples include property appraisal, public or business administration, real estate, finance, civil engineering, urban planning OR (3) Completion of an Oregon Department of Revenue approved appraisal training program, or County approved appraisal training program. NOTE: Transcripts must be submitted for all college coursework except for a Bachelor's degree in business administration, forestry, agriculture or engineering. Credit is also given for specialized appraisal courses. Be sure to list these courses on your application. With regard to (1-3) above, clearly describe any administrative work experience. Step 3. Complete a State of Oregon Application Complete a State of Oregon - Department of Revenue, Human Resource Services Division Application (PD100H) (Rev. 9-09). Available at http://www.oregon.gov/DOR/programs/property/Pages/appraiser-registration.aspx There is no charge for processing this application. For questions regarding completion of the application process, please refer to the website or contact the Department of Revenue at (503) 945-8272. Step 4. Appraiser Registration Examination- Qualifications The Oregon Department of Revenue, Human Resources will notify all applicants by email of the results of their qualification review. If you meet qualifications for the Property Appraiser 1 you must take an appraiser exam, and pass before you will be certified as a Registered Appraiser. You will be sent an acceptance letter notifying you that you have met the minimum qualifications for a Property Appraiser 1. There is no charge to take the exam, and you must complete the examination with 60 days of the date on your acceptance letter. Your examination will be graded by DOR Human Resources. Grade notification letters will be sent upon request to all applicants who have completed the written exam for Property Appraiser 1. If you pass the examination you will receive a Registered Appraiser 1 certificate. Step 5. The Property Appraiser Examination All testing is currently done virtually. In order to take it virtually you must have a camera and microphone. The appraiser examination is 100 multi-choice questions. The written test consists of general appraisal concepts, principles, processes, and definitions; surveying and mapping; vocabulary; appraisal processes; and valuation. The maximum time allowed for this test is three (3) hours. The minimum passing score is 70. If you do not receive a score of 70 or above, you may retake the County Property Appraiser examination. Please contact your testing site to discuss rescheduling and retaking the examination. If you have a disability and need an alternate testing format, arrangements will be made upon request. See the list of resources below that are helpful in preparing for the property appraiser 1 examination. Step 6. Appraiser Exam Preparation Resources Available 1. Real estate appraisal courses at community or four-year colleges. 2. Private real estate appraisal courses (i.e. International Association of Assessing Officers (IAAO), Appraisal Institute). 3. The Appraisal of Real Estate Manual from the American Institute of Real Estate Appraisers. 4. The Dictionary of Real Estate Appraisal from the American Institute of Real Estate Appraisers. 5. The Department of Revenue Appraisal Methods for Real Property Manual. 6. Harrison's Illustrated Guide “How to Pass Any General or Residential Appraisal Examination (Certification - Licensing)”. (Call 1-800-243-4545). 7. The Department of Revenue/County Trainee Program. (150-800-640 Rev. 5-01) The publications are available online on the Department of Revenue Property Tax Division web page at this link: https://www.oregon.gov/dor/programs/property/pages/default.aspx A study manual, Appraisal Methods for Real Property is available on the website. For questions regarding this process, contact the DOR Property Tax Division Continuing Education Unit at (503) 945-8276 or by email at continuing.education@oregon.gov Step 7. Further Information Appraiser Registration Continuing Education Requirements Appraiser Registration Annual Certification For questions regarding this process, contact the DOR Property Tax Division Continuing Education Unit at (503) 945-8276 or by email at continuing.education@oregon.gov REMINDER REGARDING IMPORTANT DATES FOR THIS RECRUITMENT TO BE CONSIDERED FOR THIS POSITION: 1. A COMPLETED CLACKAMAS COUNTY ON -LINE APPLICATION MUST BE RECEIVED BY THE DEPARTMENT OF HUMAN RESOURCES BY THE CLOSING DATE. 2. A COPY OF YOUR STATE OF OREGON REGISTRATION FOR PROPERTY APPRAISER OR PROOF OF SAME MUST BE PRESENTED AT ANY INTERVIEW TO WHICH YOU MAY BE INVITED. RECRUITING QUESTIONS? Lindsay White, Recruiter lindsaywhi@clackamas.us To apply, visit https://hrapp.clackamas.us/psc/recruit/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&JobOpeningId=107051&PostingSeq=1&SiteId=1&languageCd=ENG&FOCUS=Applicant jeid-cea4e9d57063554f822a51dcc3b9d216
Engineering Technician 3 (Surveyor's Office) Job ID: 107058 Location: Oregon City, Oregon Full/Part Time: Full Time Regular/Temporary:Regular CLACKAMAS COUNTY CORE VALUES WE ENCOURAGE YOU TO PRINT OR SAVE THIS JOB ANNOUNCEMENT FOR YOUR REFERENCE. IT WILL NOT BE ACCESSIBLE AFTER THE CLOSE DATE. Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another: Service Professionalism Integrity Respect Individual accountability Trust By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT. Clackamas County Core Values Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply. CLOSE DATE This Job Posting closes at 11:59 p.m. (Pacific Time) on Wednesday, August 23rd, 2023. Please Note: The application deadline may be extended to expand the pool of qualified candidates. Any recruitment timeline changes will be communicated to all who have initiated an application process or have submitted an application. PAY AND BENEFITS Annual Pay Range: $68,868.87 - $87,447.48 Hourly Pay Range: $33.110035 - $42.042059 Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position. Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees. We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle. Employee benefits become effective the first of the month following an employee's date of hire. Attractive benefits package and incentives for employees in regular status positions are detailed below. Generous paid time off package, including: 12 hours of vacation accrued per month Eligible newly hired employees will have the one-time option to frontload their first year of vacation accruals in compliance with EPP 66 - Vacation Leave ! This means you have access to vacation time at time of hire. 8 hours of sick accrued per month 10 paid holidays and 1 personal day per year Other Benefits: Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP): Employer paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.) OPSRP members get vested after five years of contributions or when they reach age 65 A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage A Choice of Dental Plans Robust EAP and wellness programs, including gym discounts and wellness education classes Longevity pay Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan A variety of additional optional benefits (see links below for additional information) This is a full time County position represented by the Employees' Association. Employees' Association (EA) Full Time Benefits Learn More About Benefits JOB DETAILS AND QUALIFICATIONS Are you ready to share your technical knowledge, expertise and leadership with the Surveyor's Office team? Do you have excellent mathematical, analytical and problem-solving skills? Do you thrive working in a team environment and are invested in team success? Do you have exceptional skills in building partnerships through a commitment to providing excellent customer service? Do you have a personal commitment to putting ethics into action by holding yourself to the highest standards of professionalism, honesty, and objectivity? If you answered “yes” to the questions above, please read on! The Clackamas County Surveyor's Office is searching for a motivated, detail and quality-focused, and knowledgeable Engineering Technician 3 to join our dynamic, high performing team. If selected for this advanced journey-level position within the Engineering Technician series, you will be responsible for performing a variety of complex technical surveying duties in the field and in the office. Specifically, as an Engineering Technician 3, you will focus on researching public survey records, including doing survey computation utilizing geometry and trigonometry, researching and reading complex legal descriptions and survey maps. In this role, you will be able to demonstrate your leadership skills by leading the work of other technicians at the 1 and 2 levels, as well as coordinating processes or specific on-going programs. Additionally, you will have an opportunity to utilize your skills in using drafting Computer Aided Drafting software (CAD) programs and creating maps, downloading and uploading data into the survey instruments, and using other various survey programs. We are committed to being an exemplary organization with best practices in Land Surveying. To that end, we are searching for an individual, who is motivated to be a positive and collaborative contributor, demonstrating strong interpersonal, communication and organizational skills that will allow us to improve, develop and enhance our operations. Required Minimum Qualifications/ Transferrable Skills:* A minimum of two (2) years of relevant land surveying experience Experience researching public survey records, complex legal descriptions and survey maps Experience operating total stations, GNSS receivers, and/or other field survey equipment Experience using drafting programs, such as CAD or other computer software relating to engineering drafting and designing Experience reviewing records of survey, plats, property descriptions and exhibits, and site design plans for completeness, accuracy, and compliance to rules and regulations Experience performing geometric and trigonometric computations, triangulations, and adjustments of survey data Lead work experience that may include leading projects, programs or initiatives, or leading the work of others, such as providing daily work direction and/or scheduling, assigning work, checking completed work, and training Experience communicating technical information both orally and in writing to a wide range of audiences, including citizens, fellow employees, management and/or representatives from other local agencies Must pass a post-offer physical assessment; accommodation requests will be reviewed on an individual basis in compliance with State and Federal legislation Driving may be necessary for County business. For position(s) with occasional/incidental driving, incumbents must possess a valid driver's license. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation. For position(s) with regular driving, incumbent(s) must also possess and maintain an acceptable driving record throughout the course of employment. Learn more about the County's driving policy Preferred Special Qualifications/ Transferrable Skills:* Associate's Degree (or higher) in Civil Engineering Technology, Surveying Technology, or a related field A minimum of three (3) years of experience working on a survey crew for construction, property boundary, topographic surveying or other related fields Experience conducting research of public land corners Experience using Microsurvey software Experience researching land ownership records Basic knowledge and/or experience with Geographic Information Systems (GIS) *For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position. KEY COMPETENCIES FOR SUCCESS IN THIS POSITION: Embodies “SPIRIT” by demonstrating a commitment to the Clackamas County core values of Service, Professionalism, Integrity, Respect, Individual Accountability, and Trust in their work (Clackamas County Core Values). Builds Relationships by sustaining cooperative working relationships with internal and external customers, partners and stakeholders; honoring commitments; and, delivering exceptional customer service. Possesses Strong Verbal and Written Communication Skills by demonstrating the ability to clearly communicate in a professional and organized manner with variety of individuals inside and outside the organization. Commits to Teamwork and Collaboration through team unity by working effectively towards a shared goal, encourages sharing of information, productive problem solving and putting team success first. Demonstrates Excellent Customer Service by anticipating, assessing, and responding effectively to the needs of those we serve. Professional Communication demonstrated by self-awareness, respect for others, empathy, situation appropriateness and professionalism when communicating verbally, non-verbally and in writing. Embraces Continual Learning by displaying an ongoing commitment to and taking ownership for learning and self-improvements; and, by demonstrating willingness to grow within the job as technology and organizational changes demand it. Values Technology & Use of Electronic Systems appropriately and effectively for the processing and distribution of information, supports the implementation and use of technology in the workplace. Seeks to Problem Solve by using critical thinking and analytical skills, identifies alternative strategies bringing a solution-focused approach to address challenging or difficult problems. Engages in Self-Management as demonstrated by the individual's ability to manage and continually improve their own performance through thoughtfulness, self-awareness, self-motivation, personal accountability, and the ability to develop strategies to effectively manage tasks. Displays Creativity and Innovation by generating new ideas and being open to others' ideas; and, takes initiative in improving services, processes, programs and products. Puts Ethics into Action by holding himself, herself, or themselves to a high standard of professional, honest, and objective behavior in all dealings with or about internal County staff, internal and external stakeholders, community partners, service providers and the public. Maintains professional relationships and appropriate social, emotional and physical boundaries at all times with all persons we are entrusted to serve. Promotes Cross Cultural Effectiveness by engaging in a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds and values. TYPICAL TASKS Duties may include but are not limited to the following: Under the responsible charge of a Professional Land Surveyor, performs land surveys; may lead the work of and train lower level technicians in the survey of existing and proposed roads, bridges, traffic control and drainage structures; determines field control techniques for property boundary surveys; measures angles and elevations; assembles survey information including computations, maps, property descriptions and specifications to determine project or program requirements; operates or instructs in the operation of survey instruments and electronic data collection equipment; investigates and researches the recovery of obscured or lost original land corners. Schedules, coordinates, and reviews work of assigned drafting staff; performs complex technical computer-aided design work; performs records research, advanced geometric computations, triangulations and adjustments; prepares survey data for electronic data processing; verifies completion and accuracy of plat maps for new subdivisions, annexations, easements, or changes in boundaries or facilities for local improvement districts. Performs lead technical inspection work; may lead the work of and train lower level technicians in the construction inspection of grading, utilities, surfacing, paving, drainage installations, bridges and other structures; computes bid quantities, writes specifications and estimates costs; reviews contracts of outside contractors. Performs construction and development plan reviews for constructability and consistency with County standards and specifications. Reviews records of survey, plats, property descriptions and exhibits, and site design plans for completeness, accuracy, and compliance to rules and regulations. Assembles project or program records, including computations, maps, legal property descriptions, and specifications; keeps detailed records for maintaining and perpetuating legal land documents; writes and reviews legal descriptions for rights-of-way, easements, annexations, and subdivisions. Leads the processes for compiling, coordinating, and organizing traffic counts, traffic data, and transportation complaints, including managing consultant and service contracts. Under the responsible charge of a Professional Engineer, participates in the design and preparation of plans and specifications for public works projects. REQUIRED KNOWLEDGE AND SKILLS Thorough knowledge of: Principles and practices of land surveying, including operation of survey instruments; engineering plans, specifications and mathematics; computer-aided drafting techniques. Working knowledge of: Practices of civil engineering design; methods and procedures of testing of roads, bridges, drainage structures and related construction materials; basic hydrology; principles of traffic and engineering and conveyances; applicable laws, rules, regulations and ordinances; technical report writing; principles of lead work supervision; computer software relating to engineering drafting and designing; English grammar and composition. Skill to: Communicate effectively, both orally and in writing; make complex mathematical calculations with speed and accuracy using fundamentals of algebra, geometry and trigonometry; prepare detailed and precise construction drawings; conduct complex title and property ownership research; prepare and interpret complex legal descriptions and other legal documents; supervise or execute computer applications in drafting, designing and engineering data collection; lead, train and review the work of lower level technicians; establish and maintain effective working relationships with subordinates, the public, contractors and County personnel. WORKING CONDITIONS Field activities include moderately strenuous physical work, and incumbents may encounter adverse environmental conditions, such as inclement weather and traffic hazards. Additionally, duties in the field require frequent walking, stepping, squatting, kneeling, bending, twisting, digging, swinging, balancing, grasping, fine motor control, and the ability to lift and carry up to 90 pounds, including carrying 60 pounds on one shoulder. Duties also involve frequent exposure to slippery and/or uneven surfaces including steep terrain, loud noises, vibration, exhaust fumes and dust, and adverse weather conditions. WORK SCHEDULE This position works 40 hours during a standard workweek of Monday through Friday, typically from 7:30 AM - 4:30 PM. Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended. Please Note: This position is designated as on-site/in-person. It is expected that the selected candidate will perform duties at the specified on-site work location. EXPLORE CLACKAMAS COUNTY Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents. Explore Clackamas County Working for Clackamas County Recreation, Arts & Heritage Equity, Diversity and Inclusion ABOUT THE DEPARTMENT The mission of the Department of Transportation and Development (DTD) is to assist residents and businesses in creating vibrant, sustainable communities through innovative and responsive public service. DTD is responsible for a broad range of county services involving land use planning and permitting, building permits, county code enforcement, solid waste and recycling, road construction and maintenance, surveying, plat approvals, public land corner restoration and dog services. The county's urban renewal programs also report to DTD. Learn more about the divisions in DTD APPLICATION PROCESS Clackamas County only accepts online applications. Help With Your Application: Application Process Help with the Application If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us . Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays). HOW TO CLAIM VETERAN'S PREFERENCE Request Veterans' Preference Learn more about the County's Veterans' Preference VISA SPONSORSHIP Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day. EQUAL EMPLOYMENT OPPORTUNITY Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process. RECRUITING QUESTIONS? Lindsay Roberts, Recruiter LRoberts2@clackamas.us To apply, visit https://hrapp.clackamas.us/psc/recruit/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&JobOpeningId=107058&PostingSeq=1&SiteId=1&languageCd=ENG&FOCUS=Applicant jeid-694b28c80874104fa6d469ff967b8a06
Full Time
Engineering Technician 3 (Surveyor's Office) Job ID: 107058 Location: Oregon City, Oregon Full/Part Time: Full Time Regular/Temporary:Regular CLACKAMAS COUNTY CORE VALUES WE ENCOURAGE YOU TO PRINT OR SAVE THIS JOB ANNOUNCEMENT FOR YOUR REFERENCE. IT WILL NOT BE ACCESSIBLE AFTER THE CLOSE DATE. Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another: Service Professionalism Integrity Respect Individual accountability Trust By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT. Clackamas County Core Values Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply. CLOSE DATE This Job Posting closes at 11:59 p.m. (Pacific Time) on Wednesday, August 23rd, 2023. Please Note: The application deadline may be extended to expand the pool of qualified candidates. Any recruitment timeline changes will be communicated to all who have initiated an application process or have submitted an application. PAY AND BENEFITS Annual Pay Range: $68,868.87 - $87,447.48 Hourly Pay Range: $33.110035 - $42.042059 Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position. Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees. We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle. Employee benefits become effective the first of the month following an employee's date of hire. Attractive benefits package and incentives for employees in regular status positions are detailed below. Generous paid time off package, including: 12 hours of vacation accrued per month Eligible newly hired employees will have the one-time option to frontload their first year of vacation accruals in compliance with EPP 66 - Vacation Leave ! This means you have access to vacation time at time of hire. 8 hours of sick accrued per month 10 paid holidays and 1 personal day per year Other Benefits: Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP): Employer paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.) OPSRP members get vested after five years of contributions or when they reach age 65 A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage A Choice of Dental Plans Robust EAP and wellness programs, including gym discounts and wellness education classes Longevity pay Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan A variety of additional optional benefits (see links below for additional information) This is a full time County position represented by the Employees' Association. Employees' Association (EA) Full Time Benefits Learn More About Benefits JOB DETAILS AND QUALIFICATIONS Are you ready to share your technical knowledge, expertise and leadership with the Surveyor's Office team? Do you have excellent mathematical, analytical and problem-solving skills? Do you thrive working in a team environment and are invested in team success? Do you have exceptional skills in building partnerships through a commitment to providing excellent customer service? Do you have a personal commitment to putting ethics into action by holding yourself to the highest standards of professionalism, honesty, and objectivity? If you answered “yes” to the questions above, please read on! The Clackamas County Surveyor's Office is searching for a motivated, detail and quality-focused, and knowledgeable Engineering Technician 3 to join our dynamic, high performing team. If selected for this advanced journey-level position within the Engineering Technician series, you will be responsible for performing a variety of complex technical surveying duties in the field and in the office. Specifically, as an Engineering Technician 3, you will focus on researching public survey records, including doing survey computation utilizing geometry and trigonometry, researching and reading complex legal descriptions and survey maps. In this role, you will be able to demonstrate your leadership skills by leading the work of other technicians at the 1 and 2 levels, as well as coordinating processes or specific on-going programs. Additionally, you will have an opportunity to utilize your skills in using drafting Computer Aided Drafting software (CAD) programs and creating maps, downloading and uploading data into the survey instruments, and using other various survey programs. We are committed to being an exemplary organization with best practices in Land Surveying. To that end, we are searching for an individual, who is motivated to be a positive and collaborative contributor, demonstrating strong interpersonal, communication and organizational skills that will allow us to improve, develop and enhance our operations. Required Minimum Qualifications/ Transferrable Skills:* A minimum of two (2) years of relevant land surveying experience Experience researching public survey records, complex legal descriptions and survey maps Experience operating total stations, GNSS receivers, and/or other field survey equipment Experience using drafting programs, such as CAD or other computer software relating to engineering drafting and designing Experience reviewing records of survey, plats, property descriptions and exhibits, and site design plans for completeness, accuracy, and compliance to rules and regulations Experience performing geometric and trigonometric computations, triangulations, and adjustments of survey data Lead work experience that may include leading projects, programs or initiatives, or leading the work of others, such as providing daily work direction and/or scheduling, assigning work, checking completed work, and training Experience communicating technical information both orally and in writing to a wide range of audiences, including citizens, fellow employees, management and/or representatives from other local agencies Must pass a post-offer physical assessment; accommodation requests will be reviewed on an individual basis in compliance with State and Federal legislation Driving may be necessary for County business. For position(s) with occasional/incidental driving, incumbents must possess a valid driver's license. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation. For position(s) with regular driving, incumbent(s) must also possess and maintain an acceptable driving record throughout the course of employment. Learn more about the County's driving policy Preferred Special Qualifications/ Transferrable Skills:* Associate's Degree (or higher) in Civil Engineering Technology, Surveying Technology, or a related field A minimum of three (3) years of experience working on a survey crew for construction, property boundary, topographic surveying or other related fields Experience conducting research of public land corners Experience using Microsurvey software Experience researching land ownership records Basic knowledge and/or experience with Geographic Information Systems (GIS) *For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position. KEY COMPETENCIES FOR SUCCESS IN THIS POSITION: Embodies “SPIRIT” by demonstrating a commitment to the Clackamas County core values of Service, Professionalism, Integrity, Respect, Individual Accountability, and Trust in their work (Clackamas County Core Values). Builds Relationships by sustaining cooperative working relationships with internal and external customers, partners and stakeholders; honoring commitments; and, delivering exceptional customer service. Possesses Strong Verbal and Written Communication Skills by demonstrating the ability to clearly communicate in a professional and organized manner with variety of individuals inside and outside the organization. Commits to Teamwork and Collaboration through team unity by working effectively towards a shared goal, encourages sharing of information, productive problem solving and putting team success first. Demonstrates Excellent Customer Service by anticipating, assessing, and responding effectively to the needs of those we serve. Professional Communication demonstrated by self-awareness, respect for others, empathy, situation appropriateness and professionalism when communicating verbally, non-verbally and in writing. Embraces Continual Learning by displaying an ongoing commitment to and taking ownership for learning and self-improvements; and, by demonstrating willingness to grow within the job as technology and organizational changes demand it. Values Technology & Use of Electronic Systems appropriately and effectively for the processing and distribution of information, supports the implementation and use of technology in the workplace. Seeks to Problem Solve by using critical thinking and analytical skills, identifies alternative strategies bringing a solution-focused approach to address challenging or difficult problems. Engages in Self-Management as demonstrated by the individual's ability to manage and continually improve their own performance through thoughtfulness, self-awareness, self-motivation, personal accountability, and the ability to develop strategies to effectively manage tasks. Displays Creativity and Innovation by generating new ideas and being open to others' ideas; and, takes initiative in improving services, processes, programs and products. Puts Ethics into Action by holding himself, herself, or themselves to a high standard of professional, honest, and objective behavior in all dealings with or about internal County staff, internal and external stakeholders, community partners, service providers and the public. Maintains professional relationships and appropriate social, emotional and physical boundaries at all times with all persons we are entrusted to serve. Promotes Cross Cultural Effectiveness by engaging in a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds and values. TYPICAL TASKS Duties may include but are not limited to the following: Under the responsible charge of a Professional Land Surveyor, performs land surveys; may lead the work of and train lower level technicians in the survey of existing and proposed roads, bridges, traffic control and drainage structures; determines field control techniques for property boundary surveys; measures angles and elevations; assembles survey information including computations, maps, property descriptions and specifications to determine project or program requirements; operates or instructs in the operation of survey instruments and electronic data collection equipment; investigates and researches the recovery of obscured or lost original land corners. Schedules, coordinates, and reviews work of assigned drafting staff; performs complex technical computer-aided design work; performs records research, advanced geometric computations, triangulations and adjustments; prepares survey data for electronic data processing; verifies completion and accuracy of plat maps for new subdivisions, annexations, easements, or changes in boundaries or facilities for local improvement districts. Performs lead technical inspection work; may lead the work of and train lower level technicians in the construction inspection of grading, utilities, surfacing, paving, drainage installations, bridges and other structures; computes bid quantities, writes specifications and estimates costs; reviews contracts of outside contractors. Performs construction and development plan reviews for constructability and consistency with County standards and specifications. Reviews records of survey, plats, property descriptions and exhibits, and site design plans for completeness, accuracy, and compliance to rules and regulations. Assembles project or program records, including computations, maps, legal property descriptions, and specifications; keeps detailed records for maintaining and perpetuating legal land documents; writes and reviews legal descriptions for rights-of-way, easements, annexations, and subdivisions. Leads the processes for compiling, coordinating, and organizing traffic counts, traffic data, and transportation complaints, including managing consultant and service contracts. Under the responsible charge of a Professional Engineer, participates in the design and preparation of plans and specifications for public works projects. REQUIRED KNOWLEDGE AND SKILLS Thorough knowledge of: Principles and practices of land surveying, including operation of survey instruments; engineering plans, specifications and mathematics; computer-aided drafting techniques. Working knowledge of: Practices of civil engineering design; methods and procedures of testing of roads, bridges, drainage structures and related construction materials; basic hydrology; principles of traffic and engineering and conveyances; applicable laws, rules, regulations and ordinances; technical report writing; principles of lead work supervision; computer software relating to engineering drafting and designing; English grammar and composition. Skill to: Communicate effectively, both orally and in writing; make complex mathematical calculations with speed and accuracy using fundamentals of algebra, geometry and trigonometry; prepare detailed and precise construction drawings; conduct complex title and property ownership research; prepare and interpret complex legal descriptions and other legal documents; supervise or execute computer applications in drafting, designing and engineering data collection; lead, train and review the work of lower level technicians; establish and maintain effective working relationships with subordinates, the public, contractors and County personnel. WORKING CONDITIONS Field activities include moderately strenuous physical work, and incumbents may encounter adverse environmental conditions, such as inclement weather and traffic hazards. Additionally, duties in the field require frequent walking, stepping, squatting, kneeling, bending, twisting, digging, swinging, balancing, grasping, fine motor control, and the ability to lift and carry up to 90 pounds, including carrying 60 pounds on one shoulder. Duties also involve frequent exposure to slippery and/or uneven surfaces including steep terrain, loud noises, vibration, exhaust fumes and dust, and adverse weather conditions. WORK SCHEDULE This position works 40 hours during a standard workweek of Monday through Friday, typically from 7:30 AM - 4:30 PM. Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended. Please Note: This position is designated as on-site/in-person. It is expected that the selected candidate will perform duties at the specified on-site work location. EXPLORE CLACKAMAS COUNTY Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents. Explore Clackamas County Working for Clackamas County Recreation, Arts & Heritage Equity, Diversity and Inclusion ABOUT THE DEPARTMENT The mission of the Department of Transportation and Development (DTD) is to assist residents and businesses in creating vibrant, sustainable communities through innovative and responsive public service. DTD is responsible for a broad range of county services involving land use planning and permitting, building permits, county code enforcement, solid waste and recycling, road construction and maintenance, surveying, plat approvals, public land corner restoration and dog services. The county's urban renewal programs also report to DTD. Learn more about the divisions in DTD APPLICATION PROCESS Clackamas County only accepts online applications. Help With Your Application: Application Process Help with the Application If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us . Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays). HOW TO CLAIM VETERAN'S PREFERENCE Request Veterans' Preference Learn more about the County's Veterans' Preference VISA SPONSORSHIP Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day. EQUAL EMPLOYMENT OPPORTUNITY Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process. RECRUITING QUESTIONS? Lindsay Roberts, Recruiter LRoberts2@clackamas.us To apply, visit https://hrapp.clackamas.us/psc/recruit/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&JobOpeningId=107058&PostingSeq=1&SiteId=1&languageCd=ENG&FOCUS=Applicant jeid-694b28c80874104fa6d469ff967b8a06
HR Business Systems Analyst (HRIS Analyst) Job ID: 107121 Location: Oregon City, Oregon Full/Part Time: Full Time Regular/Temporary:Regular CLACKAMAS COUNTY CORE VALUES Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another: Service Professionalism Integrity Respect Individual accountability Trust By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT. Clackamas County Core Values Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply. CLOSE DATE This position will remain open until filled. We reserve the right to close this recruitment at any time on or after that date. INFORMATION SESSION: Would you like to learn more about this opportunity, working on the Workforce Data Management Team (WDM), our commitment to customer service, and being part of the Department of Human Resources? Please consider joining the upcoming virtual information session to learn more about this great opportunity and the work done by the WDM Team at Clackamas County. To register for the information session, please click on the link below: HR Business Systems Analyst Info Session - Monday, August 7 at 12:00pm - 12:30pm PST PAY AND BENEFITS Annual Pay Range: $87,447.48 - $115,121.91 Hourly Pay Range: $42.042059 - $55.347073 Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position. Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees. We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle. Employee benefits become effective the first of the month following an employee's date of hire. Attractive benefits package and incentives for employees in regular status positions are detailed below. Generous paid time off package, including: 16 hours of vacation accrual per month Eligible newly hired employees will have the one-time option to frontload their first year of vacation accruals in compliance with EPP 66 - Vacation Leave ! This means you have access to vacation time at time of hire. 8 hours of sick accrual per month 10 paid holidays and 1 personal day per year Other Benefits: Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP): Employer-paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.) OPSRP members get vested after five years of contributions or when they reach age 65 A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage A Choice of Dental Plans Robust EAP and wellness programs, including gym discounts and wellness education classes Longevity pay Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan A variety of additional optional benefits (see links below for additional information) This is a full time non-represented group 2 County position Non-Represented Group 2 Full Time Benefits Learn More About Benefits JOB DETAILS AND QUALIFICATIONS Come join a great team, the HR team at Clackamas County, where we have fun, laugh, and make a positive difference by the work we do! Clackamas County Department of Human Resources (HR) is looking for a technically skilled professional to join the HR team as a Human Resources Business Systems Analyst. The HR Business Systems Analyst will be part of the Workforce Data Management (WDM) team within the Department of Human Resources. The purpose of the WDM program is to provide systems management, reports, analytics, and education services to Human Resources County departments and employees so they can understand and use HR systems and data to make informed decisions and achieve their strategic results. The HR Business Systems Analyst is an expert-level HRIS analyst, requiring both HR functional and technical skills. The HR Business Systems Analyst has a broad-based knowledge of human resource principles and practices as well as skilled in integrated computerized human resource system software applications. This position will be a lead in providing support, guidance, and training to WDM employees; will assign and review work; provide feedback and assist with troubleshooting/escalation support; will provide coaching to staff with challenges they may have encountered or opportunities for improvement; will provide input on performance evaluations; and ensure that the HR personnel transitions are in compliance, and accurate. This position builds project plans: ensures adherence to project schedules; provides business process support to customers and recommends solutions using HR software; leads projects related to new or enhanced business systems; monitors and responds to customer needs related to HR data and systems; work effectively with peers to set technology priorities and conduct long-term planning as well as acts as a liaison between HR staff and Technology Services in resolving technical issues. Business Systems Analysts work with internal customers and Technology Services staff to translate business and operational requirements into workable HR system solutions. The HR Business Systems Analyst serves as a technical point-of-contact for the assigned functional areas and assists subject matter experts with ensuring data integrity, testing system changes, report writing, and analyzing data flows for process improvement opportunities. This position also supports PeopleSoft upgrades, patches, testing, and other technical projects as assigned. This position is part of a cross-functional team that focuses on resolving technical issues and planning and implementing various HR system projects. THE IDEAL CANDIDATE Competitive candidates will have the skills/ability to analyze and evaluate current business processes to identify areas of improvement and make recommendations to make the operations more efficient. This person will have a background working in Human Resources (HR) or supporting an HR function in an HRIS role or similar, with the ability to effectively manage changing and conflicting priorities and the skill to flex between high-level, strategic thinking to diving deep into analytic work and research to resolve issues. The ideal candidate will have expertise in the way HR departments work and be able to apply that knowledge to the HRIS system and personnel transaction operation with the goal of providing the most efficient solution and possess solid analytical and technical skills, with experience in all parts of the HRIS technology portfolio. Additionally, the ideal candidate will have a strong business process improvement background, with experience in PeopleSoft Human Capital Management (HCM) v9.2 and a proven track record of successful project management of multiple projects. Required Minimum Qualifications/ Transferrable Skills:* A minimum of five (5) years of relevant HR functional and technical experience that would likely provide the required knowledge and skills to perform the responsibilities of the position. A minimum of three (3) years of experience problem-solving business issues, including leading business requirement gathering, identifying, and analyzing issues as well as recommending and implementing solutions for internal stakeholders A minimum of three (3) years of experience with ERP software systems support, such as creating detailed specification documentation, testing patches and system functionality, documenting output and comparing it to the expected results, creating test scripts and coordinating end user activities, and troubleshooting applications with the technical team Strong working knowledge and experience with supporting HRIS systems Project management experience Experience and working knowledge of advanced Excel spreadsheet applications Knowledge of principles and practices of human resources Ability to use software tools to create and generate user, statistical, and audit reports and queries Skill to conduct software system analysis to recommend business process changes for minimizing customizations Effective verbal and written communication skills, including the ability to explain and present complex, technical information to individuals with various levels of technical knowledge and skill Excellent interpersonal and collaboration skills to facilitate effective working relationships Driving may be necessary for County business. For position(s) with occasional/incidental driving, incumbents must possess a valid driver's license. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation. For position(s) with regular driving, incumbent(s) must also possess and maintain an acceptable driving record throughout the course of employment. Learn more about the County's driving policy Preferred Special Qualifications/ Transferrable Skills:* Strong working knowledge and experience with PeopleSoft HCM v9.2, including implementation and support for a variety of software modules like core HR, base benefits and benefits administration, recruitment, ePerformance, and profile management Intermediate or Advanced skills with data analysis/data analytics software such as Power BI Experience working in the public sector Experience working in a union environment Experience with PeopleSoft Query Tool and/or SQL *For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position. TYPICAL TASKS TYPICAL TASKS Include but are not limited to: Provides guidance, expertise and technical support to human resource software system customers; acts as liaison for problem management, resolves system issues and addresses customer issues; gathers information from customers and recommends best practice methods to utilize software effectively; runs test scenarios to confirm the system provides the necessary functionality; tracks issues and documents solutions. Acts as project lead in developing new or enhancing existing business systems and processes that results from collective bargaining or other county or human resources initiatives; manages project plans and timelines by designing project scope, task list and time estimates; evaluates design and technology alternatives; works collaboratively with customers, Technology Services, and HR staff to resolve development and implementation issues; recommends and implements approved HR system solutions in alignment with HR business and operational requirements; leads and/or participates in the configuration, analysis and redesign of HR business processes to support and improve efficiency and operations of HR divisions. Develops and conducts on-going needs and skills assessments to improve customer experience and for consideration in software upgrades; develops, coordinates, and provides training to users of all levels in system changes, functionality and query/report tools to enhance skill development and competency for HR system end users; develops, coordinates and conducts presentations to County management, workforce partners and other stakeholders. Analyzes business rules and process requirements; identifies and analyzes complex, ambiguous or conflicting work processes; partners with Technology Services, HR Managers and staff, and other customers to identify and recommend process solutions or alternate methods capable of addressing and resolving their business needs; recommends work process and/or operating changes to complement technology options. Utilizes the County's human resource information system and data analytics tools to generate statistical reports, dashboards, or other data visualizations; develops reports for ongoing customer needs; assists the Workforce Data Management (WDM) Manager with special projects and acts on behalf of WDM Manager as assigned; monitors and audits flow of human resource-related information including data entry, data retrieval, and standard, custom, and ad hoc report generation; maintains internal system values, structures, and tables; ensures data integrity, manages user access and security levels. Participates in the specification, review, testing and implementation of HR system upgrades and re-implementations; conducts analysis to determine changes in functionality between product versions and recommends necessary customizations; identifies issues or problems and works with subject matter experts, functional and technical staff to recommend and implement solutions; develops and maintains training and documentation of system for end users; collaborates with unit staff, internal customers, peers and Technology Services staff to provide customer service and responsive problem resolution. Develops, recommends and assists in implementing comprehensive HR system policies and procedures; ensures provision of services is in compliance with labor agreements and Federal and State statutes, rules and regulations; analyzes legislation and new regulations to determine effect on department programs and services and its use of technology; ensures accurate data and efficient operation of processes in alignment with County policies, collective bargaining agreements and Federal and State statues, rules and regulations; analyzes legislation and new regulations to determine effect on HR programs and services and its use of technology. May participate in labor contract negotiating sessions; identifies and researches significant or controversial issues; prepares exhibits for fact-finding and interest arbitration hearings; researches and resolves grievances; drafts and recommends contract language; researches, analyzes and reports on costs of contract proposals. REQUIRED KNOWLEDGE AND SKILLS Working Knowledge of: Principles and practices of human resources and personnel administration; principles and methods of systems analysis, including business process analysis tools and methods; principles and practices of project management; principles and practices of data analysis and analytics; principles and practices of public administration; operations, services, and activities of human resource information systems; methods of data generation, data collection, and database management; methods and techniques of statistical research and analysis; applicable Federal, State and local personnel and EEO laws and case law, rules, regulations, codes and ordinances; County government organization and operations; general functions, capabilities, characteristics and limitations of human resource information systems and devices as they apply to performing business and systems analysis. Skill to: Analyze and document business operations and reach sound, logical conclusions regarding customer needs, business requirements and system recommendations; collect, compile, and analyze complex information and data; plan and implement installations and maintenance of systems and applications software; identify, diagnose and resolve system software problems; make accurate arithmetic calculations; analyze and resolve problems and prepare recommendations; prepare clear, concise and accurate documentation and project management reports and other written materials; communicate effectively, both orally and in writing; facilitate and lead meetings with business process owners and stakeholders to develop cooperative decisions and negotiate understanding and agreement; incorporate collaborative team participation with customers, Technology Services staff and HR staff; respond to changes desired by citizens and County staff; establish and maintain effective working relationships with County employees, job applicants, union officials, other agencies and the public; interpret and explain personnel and related laws, policies and programs to County employees, elected officials and the public; operate standard PC software packages, computer keyboard and related tools; develop queries, spreadsheets and reports. WORK SCHEDULE This position is included in the County's alternate workweek program, working 40 hours during a standard workweek of Monday through Thursday ( Fridays off! ). Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended. This position is eligible for hybrid on-site/telework subject to the Clackamas County Teleworking Policy and based on the Department's business needs. The exact amount of on-site/telework and schedule will be discussed with the hiring manager during time of offer. Telework locations cannot be located outside of Oregon or Washington. Washington residents must perform 50% of their time on-site at Clackamas County. EXPLORE CLACKAMAS COUNTY Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents. Explore Clackamas County Working for Clackamas County Recreation, Arts & Heritage Equity, Diversity and Inclusion ABOUT THE DEPARTMENT As an internal service department, the Department of Human Resources (HR) provides consultative services and the infrastructure that sustains County department customers. HR acts as a strategic partner to provide comprehensive, timely and progressive employment practices and services to support the departments' missions, which are carried out by County employees. The Department of HR consists of eight primary program areas - Office of the Director/Administrative Services, Workforce Data Management, Recruitment and Selection, Classification and Compensation, Benefits and Wellness, Workforce Development and Planning, Risk Management and Safety, Employee and Labor Relations. The Mission of the Department of Human Resources (HR) is to provide employment services, benefits and wellness, risk management and workforce planning to County Departments and Agencies so they can have the resources they need to provide high quality services and achieve their strategic results. Learn more about Clackamas County Department of Human Resources APPLICATION PROCESS Clackamas County only accepts online applications. Important Information for Applications All applicants must submit a cover letter addressing how they meet the minimum qualifications and any of the preferred qualifications. In addition, please also address the following in your cover letter: The Human Resource Information Systems (HRIS) you have experience supporting or implementing and the number of years of experience you have with each system. Please also include specific modules if applicable. Example: Applicant Tracking System (NeoGov) 3 years of experience supporting, PeopleSoft Core HR and Benefits module 4 years of experience supporting, Workday 2 years of experience implementing. Your experience with advanced excel spreadsheet applications including which functions you used in Excel. Help With Your Application: Application Process Help with the Application If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us . Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays). HOW TO CLAIM VETERAN'S PREFERENCE Request Veterans' Preference Learn more about the County's Veterans' Preference VISA SPONSORSHIP Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day. EQUAL EMPLOYMENT OPPORTUNITY Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process. RECRUITING QUESTIONS? Jared Haddock, Recruiter JHaddock@clackamas.us To apply, visit https://hrapp.clackamas.us/psc/recruit/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&JobOpeningId=107121&PostingSeq=1&SiteId=1&languageCd=ENG&FOCUS=Applicant jeid-b11e653b7edd0043b393b94f521b76dd
Full Time
HR Business Systems Analyst (HRIS Analyst) Job ID: 107121 Location: Oregon City, Oregon Full/Part Time: Full Time Regular/Temporary:Regular CLACKAMAS COUNTY CORE VALUES Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another: Service Professionalism Integrity Respect Individual accountability Trust By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT. Clackamas County Core Values Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply. CLOSE DATE This position will remain open until filled. We reserve the right to close this recruitment at any time on or after that date. INFORMATION SESSION: Would you like to learn more about this opportunity, working on the Workforce Data Management Team (WDM), our commitment to customer service, and being part of the Department of Human Resources? Please consider joining the upcoming virtual information session to learn more about this great opportunity and the work done by the WDM Team at Clackamas County. To register for the information session, please click on the link below: HR Business Systems Analyst Info Session - Monday, August 7 at 12:00pm - 12:30pm PST PAY AND BENEFITS Annual Pay Range: $87,447.48 - $115,121.91 Hourly Pay Range: $42.042059 - $55.347073 Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position. Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees. We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle. Employee benefits become effective the first of the month following an employee's date of hire. Attractive benefits package and incentives for employees in regular status positions are detailed below. Generous paid time off package, including: 16 hours of vacation accrual per month Eligible newly hired employees will have the one-time option to frontload their first year of vacation accruals in compliance with EPP 66 - Vacation Leave ! This means you have access to vacation time at time of hire. 8 hours of sick accrual per month 10 paid holidays and 1 personal day per year Other Benefits: Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP): Employer-paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.) OPSRP members get vested after five years of contributions or when they reach age 65 A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage A Choice of Dental Plans Robust EAP and wellness programs, including gym discounts and wellness education classes Longevity pay Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan A variety of additional optional benefits (see links below for additional information) This is a full time non-represented group 2 County position Non-Represented Group 2 Full Time Benefits Learn More About Benefits JOB DETAILS AND QUALIFICATIONS Come join a great team, the HR team at Clackamas County, where we have fun, laugh, and make a positive difference by the work we do! Clackamas County Department of Human Resources (HR) is looking for a technically skilled professional to join the HR team as a Human Resources Business Systems Analyst. The HR Business Systems Analyst will be part of the Workforce Data Management (WDM) team within the Department of Human Resources. The purpose of the WDM program is to provide systems management, reports, analytics, and education services to Human Resources County departments and employees so they can understand and use HR systems and data to make informed decisions and achieve their strategic results. The HR Business Systems Analyst is an expert-level HRIS analyst, requiring both HR functional and technical skills. The HR Business Systems Analyst has a broad-based knowledge of human resource principles and practices as well as skilled in integrated computerized human resource system software applications. This position will be a lead in providing support, guidance, and training to WDM employees; will assign and review work; provide feedback and assist with troubleshooting/escalation support; will provide coaching to staff with challenges they may have encountered or opportunities for improvement; will provide input on performance evaluations; and ensure that the HR personnel transitions are in compliance, and accurate. This position builds project plans: ensures adherence to project schedules; provides business process support to customers and recommends solutions using HR software; leads projects related to new or enhanced business systems; monitors and responds to customer needs related to HR data and systems; work effectively with peers to set technology priorities and conduct long-term planning as well as acts as a liaison between HR staff and Technology Services in resolving technical issues. Business Systems Analysts work with internal customers and Technology Services staff to translate business and operational requirements into workable HR system solutions. The HR Business Systems Analyst serves as a technical point-of-contact for the assigned functional areas and assists subject matter experts with ensuring data integrity, testing system changes, report writing, and analyzing data flows for process improvement opportunities. This position also supports PeopleSoft upgrades, patches, testing, and other technical projects as assigned. This position is part of a cross-functional team that focuses on resolving technical issues and planning and implementing various HR system projects. THE IDEAL CANDIDATE Competitive candidates will have the skills/ability to analyze and evaluate current business processes to identify areas of improvement and make recommendations to make the operations more efficient. This person will have a background working in Human Resources (HR) or supporting an HR function in an HRIS role or similar, with the ability to effectively manage changing and conflicting priorities and the skill to flex between high-level, strategic thinking to diving deep into analytic work and research to resolve issues. The ideal candidate will have expertise in the way HR departments work and be able to apply that knowledge to the HRIS system and personnel transaction operation with the goal of providing the most efficient solution and possess solid analytical and technical skills, with experience in all parts of the HRIS technology portfolio. Additionally, the ideal candidate will have a strong business process improvement background, with experience in PeopleSoft Human Capital Management (HCM) v9.2 and a proven track record of successful project management of multiple projects. Required Minimum Qualifications/ Transferrable Skills:* A minimum of five (5) years of relevant HR functional and technical experience that would likely provide the required knowledge and skills to perform the responsibilities of the position. A minimum of three (3) years of experience problem-solving business issues, including leading business requirement gathering, identifying, and analyzing issues as well as recommending and implementing solutions for internal stakeholders A minimum of three (3) years of experience with ERP software systems support, such as creating detailed specification documentation, testing patches and system functionality, documenting output and comparing it to the expected results, creating test scripts and coordinating end user activities, and troubleshooting applications with the technical team Strong working knowledge and experience with supporting HRIS systems Project management experience Experience and working knowledge of advanced Excel spreadsheet applications Knowledge of principles and practices of human resources Ability to use software tools to create and generate user, statistical, and audit reports and queries Skill to conduct software system analysis to recommend business process changes for minimizing customizations Effective verbal and written communication skills, including the ability to explain and present complex, technical information to individuals with various levels of technical knowledge and skill Excellent interpersonal and collaboration skills to facilitate effective working relationships Driving may be necessary for County business. For position(s) with occasional/incidental driving, incumbents must possess a valid driver's license. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation. For position(s) with regular driving, incumbent(s) must also possess and maintain an acceptable driving record throughout the course of employment. Learn more about the County's driving policy Preferred Special Qualifications/ Transferrable Skills:* Strong working knowledge and experience with PeopleSoft HCM v9.2, including implementation and support for a variety of software modules like core HR, base benefits and benefits administration, recruitment, ePerformance, and profile management Intermediate or Advanced skills with data analysis/data analytics software such as Power BI Experience working in the public sector Experience working in a union environment Experience with PeopleSoft Query Tool and/or SQL *For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position. TYPICAL TASKS TYPICAL TASKS Include but are not limited to: Provides guidance, expertise and technical support to human resource software system customers; acts as liaison for problem management, resolves system issues and addresses customer issues; gathers information from customers and recommends best practice methods to utilize software effectively; runs test scenarios to confirm the system provides the necessary functionality; tracks issues and documents solutions. Acts as project lead in developing new or enhancing existing business systems and processes that results from collective bargaining or other county or human resources initiatives; manages project plans and timelines by designing project scope, task list and time estimates; evaluates design and technology alternatives; works collaboratively with customers, Technology Services, and HR staff to resolve development and implementation issues; recommends and implements approved HR system solutions in alignment with HR business and operational requirements; leads and/or participates in the configuration, analysis and redesign of HR business processes to support and improve efficiency and operations of HR divisions. Develops and conducts on-going needs and skills assessments to improve customer experience and for consideration in software upgrades; develops, coordinates, and provides training to users of all levels in system changes, functionality and query/report tools to enhance skill development and competency for HR system end users; develops, coordinates and conducts presentations to County management, workforce partners and other stakeholders. Analyzes business rules and process requirements; identifies and analyzes complex, ambiguous or conflicting work processes; partners with Technology Services, HR Managers and staff, and other customers to identify and recommend process solutions or alternate methods capable of addressing and resolving their business needs; recommends work process and/or operating changes to complement technology options. Utilizes the County's human resource information system and data analytics tools to generate statistical reports, dashboards, or other data visualizations; develops reports for ongoing customer needs; assists the Workforce Data Management (WDM) Manager with special projects and acts on behalf of WDM Manager as assigned; monitors and audits flow of human resource-related information including data entry, data retrieval, and standard, custom, and ad hoc report generation; maintains internal system values, structures, and tables; ensures data integrity, manages user access and security levels. Participates in the specification, review, testing and implementation of HR system upgrades and re-implementations; conducts analysis to determine changes in functionality between product versions and recommends necessary customizations; identifies issues or problems and works with subject matter experts, functional and technical staff to recommend and implement solutions; develops and maintains training and documentation of system for end users; collaborates with unit staff, internal customers, peers and Technology Services staff to provide customer service and responsive problem resolution. Develops, recommends and assists in implementing comprehensive HR system policies and procedures; ensures provision of services is in compliance with labor agreements and Federal and State statutes, rules and regulations; analyzes legislation and new regulations to determine effect on department programs and services and its use of technology; ensures accurate data and efficient operation of processes in alignment with County policies, collective bargaining agreements and Federal and State statues, rules and regulations; analyzes legislation and new regulations to determine effect on HR programs and services and its use of technology. May participate in labor contract negotiating sessions; identifies and researches significant or controversial issues; prepares exhibits for fact-finding and interest arbitration hearings; researches and resolves grievances; drafts and recommends contract language; researches, analyzes and reports on costs of contract proposals. REQUIRED KNOWLEDGE AND SKILLS Working Knowledge of: Principles and practices of human resources and personnel administration; principles and methods of systems analysis, including business process analysis tools and methods; principles and practices of project management; principles and practices of data analysis and analytics; principles and practices of public administration; operations, services, and activities of human resource information systems; methods of data generation, data collection, and database management; methods and techniques of statistical research and analysis; applicable Federal, State and local personnel and EEO laws and case law, rules, regulations, codes and ordinances; County government organization and operations; general functions, capabilities, characteristics and limitations of human resource information systems and devices as they apply to performing business and systems analysis. Skill to: Analyze and document business operations and reach sound, logical conclusions regarding customer needs, business requirements and system recommendations; collect, compile, and analyze complex information and data; plan and implement installations and maintenance of systems and applications software; identify, diagnose and resolve system software problems; make accurate arithmetic calculations; analyze and resolve problems and prepare recommendations; prepare clear, concise and accurate documentation and project management reports and other written materials; communicate effectively, both orally and in writing; facilitate and lead meetings with business process owners and stakeholders to develop cooperative decisions and negotiate understanding and agreement; incorporate collaborative team participation with customers, Technology Services staff and HR staff; respond to changes desired by citizens and County staff; establish and maintain effective working relationships with County employees, job applicants, union officials, other agencies and the public; interpret and explain personnel and related laws, policies and programs to County employees, elected officials and the public; operate standard PC software packages, computer keyboard and related tools; develop queries, spreadsheets and reports. WORK SCHEDULE This position is included in the County's alternate workweek program, working 40 hours during a standard workweek of Monday through Thursday ( Fridays off! ). Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended. This position is eligible for hybrid on-site/telework subject to the Clackamas County Teleworking Policy and based on the Department's business needs. The exact amount of on-site/telework and schedule will be discussed with the hiring manager during time of offer. Telework locations cannot be located outside of Oregon or Washington. Washington residents must perform 50% of their time on-site at Clackamas County. EXPLORE CLACKAMAS COUNTY Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents. Explore Clackamas County Working for Clackamas County Recreation, Arts & Heritage Equity, Diversity and Inclusion ABOUT THE DEPARTMENT As an internal service department, the Department of Human Resources (HR) provides consultative services and the infrastructure that sustains County department customers. HR acts as a strategic partner to provide comprehensive, timely and progressive employment practices and services to support the departments' missions, which are carried out by County employees. The Department of HR consists of eight primary program areas - Office of the Director/Administrative Services, Workforce Data Management, Recruitment and Selection, Classification and Compensation, Benefits and Wellness, Workforce Development and Planning, Risk Management and Safety, Employee and Labor Relations. The Mission of the Department of Human Resources (HR) is to provide employment services, benefits and wellness, risk management and workforce planning to County Departments and Agencies so they can have the resources they need to provide high quality services and achieve their strategic results. Learn more about Clackamas County Department of Human Resources APPLICATION PROCESS Clackamas County only accepts online applications. Important Information for Applications All applicants must submit a cover letter addressing how they meet the minimum qualifications and any of the preferred qualifications. In addition, please also address the following in your cover letter: The Human Resource Information Systems (HRIS) you have experience supporting or implementing and the number of years of experience you have with each system. Please also include specific modules if applicable. Example: Applicant Tracking System (NeoGov) 3 years of experience supporting, PeopleSoft Core HR and Benefits module 4 years of experience supporting, Workday 2 years of experience implementing. Your experience with advanced excel spreadsheet applications including which functions you used in Excel. Help With Your Application: Application Process Help with the Application If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us . Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays). HOW TO CLAIM VETERAN'S PREFERENCE Request Veterans' Preference Learn more about the County's Veterans' Preference VISA SPONSORSHIP Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day. EQUAL EMPLOYMENT OPPORTUNITY Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process. RECRUITING QUESTIONS? Jared Haddock, Recruiter JHaddock@clackamas.us To apply, visit https://hrapp.clackamas.us/psc/recruit/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&JobOpeningId=107121&PostingSeq=1&SiteId=1&languageCd=ENG&FOCUS=Applicant jeid-b11e653b7edd0043b393b94f521b76dd
Juvenile Services Specialist - Part-Time Job ID: 107055 Location: Oregon City, Oregon Full/Part Time: Part Time Regular/Temporary:Regular CLACKAMAS COUNTY CORE VALUES WE ENCOURAGE YOU TO PRINT OR SAVE THIS JOB ANNOUNCEMENT FOR YOUR REFERENCE. IT WILL NOT BE ACCESSIBLE AFTER THE CLOSE DATE. Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another: Service Professionalism Integrity Respect Individual accountability Trust By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT. Clackamas County Core Values Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply. CLOSE DATE This Job Posting closes at 11:59 p.m. (Pacific Time) on Monday, July 17, 2023 . Please Note: The application deadline may be extended to expand the pool of qualified candidates. Any recruitment timeline changes will be communicated to all who have initiated an application process or have submitted an application. PAY AND BENEFITS Hourly Pay Range: $26.303793 - $33.110035 Candidates typically begin at the minimum of the listed pay range and will be eligible for a merit increase after 2 years of completed service depending upon satisfactory performance. Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees. We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle. Employee benefits become effective the first of the month following an employee's date of hire. Attractive benefits package and incentives for employees in regular status positions are detailed below. Generous paid time off package, including: 12 hours of vacation accrued per month 8 hours of sick accrued per month 10 paid holidays and 1 personal day per year * Monthly accruals (prorated for less than 1.0 FTE) Other Benefits: Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP): Employer paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.) OPSRP members get vested after five years of contributions or when they reach age 65 A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage A Choice of Dental Plans Robust EAP and wellness programs, including gym discounts and wellness education classes Longevity pay Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan A variety of additional optional benefits (see links below for additional information) Employees must work a minimum of 30 hours per week to receive full benefits. Employees working 20 - 29 hours per week are eligible for medical benefits for themselves and family members. Medical plans cover the employee and all eligible dependents (including spouse/domestic partner and/or children) at a reasonable cost. This is a part-time (20 hours per week) County position represented by the Employees' Association. Employees' Association (EA) Part Time Benefits Learn More About Benefits JOB DETAILS AND QUALIFICATIONS Are you passionate about helping others? Do you want to make a difference in the lives of youth and their families? Are you “quick on your feet” and able to engage with dynamic youth? Do you have exceptional organization skills? Do you have creative problem solving skills? Do you have the “gift” of remaining compassionate when working with resistance? Do you believe that all youth are capable of success? If you answered "yes" to the questions above, please read on! We are searching for a motivated and experienced Juvenile Services Specialist with excellent communication and strong interpersonal skills to join our team in the Clackamas County Juvenile Department. The Clackamas County Juvenile Department provides prevention and early intervention services to at-risk youth, as well as case management for youth who have been referred to the department for delinquent behavior. If selected for one of these positions, you will serve a critical, operational role within the Juvenile Intake and Assessment Center (JIAC). As a Juvenile Services Specialist, you will be responsible for completing intake and accepting youth brought in by law enforcement into custody. Additionally, you will be providing supervision, assessing specific medical, mental health, or crisis needs of youth, and completing collateral contacts to determine appropriate release plans for youth in custody. We are committed to being an exemplary organization with best practices in providing equitable juvenile justice, family support, intervention, and reformation services to youth, so they can repair harm to victims, experience positive change, and contribute to a safe, healthy and secure community. To that end, we are searching for individuals, who are motivated to be positive and collaborative contributors, demonstrating strong interpersonal, communication and organizational skills that will allow us to improve, develop and enhance our operations. Required Minimum Qualifications/ Transferrable Skills:* A minimum of six (6) months of experience working with at-risk youth Experience prioritizing tasks and organizing work Strong interpersonal skills that translate into the following: Strong verbal and written communication skills Ability to establish and maintain effective working relationships and partnerships both internally and externally Ability to build rapport, engage youth and families, provide resources and positive connections to the community and pro-social activities Independent decision making and problem solving skills Be detail-oriented, respectful of the needs and interests of others, assertive, accessible and approachable, and self-directed (able to work without close supervision) Possess cultural awareness and the ability to work well with diverse groups of individuals Ability to handle a wide range of situations and circumstances effectively, positively and professionally Pre-Employment Requirements: Must pass a post-offer, pre-employment drug test. Learn more about the County's drug testing policy. Must pass a criminal history check which may include national or state fingerprint records check Driving may be necessary for County business. For position(s) with occasional/incidental driving, incumbents must possess a valid driver's license. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation. For position(s) with regular driving, incumbent(s) must also possess and maintain an acceptable driving record throughout the course of employment. Learn more about the County's driving policy . Preferred Special Qualifications/ Transferrable Skills:* A minimum of one (1) year of experience working with at-risk youth Associate's Degree or higher in criminal justice or a related field *For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position. KEY COMPETENCIES FOR SUCCESS IN THIS POSITION: Creates a Respectful and Safe Environment by promoting a working environment and culture in which employees and all the youth, families, and victims we serve feel physically and emotionally safe and able to express themselves without repercussion. It will be critical for someone in this position to commit to serving diverse populations, and recognize that all youth, families, and the victims we serve must be treated with dignity and respect, and must not experience discrimination, bias, or a lack of equity in services. These diverse populations include but are not limited to people of all races, ethnicities, and national origins; lesbian, gay, bisexual, transgender, and gender-nonconforming people; individuals with physical or mental disability; people of all ages, religions, genders, political affiliations, veterans, and people of various socio-economic statuses. Embodies “SPIRIT” by demonstrating a commitment to the Clackamas County core values of Service, Professionalism, Integrity, Respect, Individual Accountability, and Trust in their work ( Clackamas County Core Values ). Builds (Cultivates) Relationships by sustaining cooperative working relationships with internal and external customers, partners and stakeholders, in order to work toward shared goals. Promotes Cross Cultural Effectiveness by engaging in a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds and values. Commits to Teamwork and Collaboration through team unity by working effectively towards a shared goal, encourages sharing of information, productive problem solving and putting team success first. Demonstrates Excellent Customer Service by anticipating, assessing, and responding effectively to the needs of the diverse youth, families, and victims we serve. Professional Communication demonstrated by self-awareness, respect for others, empathy, situation appropriateness and professionalism when communicating verbally, non-verbally and in writing. Embraces Continual Learning by displaying an ongoing commitment to, and takes ownership for, learning and self-improvements, demonstrates willingness to grow within the job as technology, organizational changes demand it. Honors Confidentiality in compliance with privacy laws, business needs, including all juvenile matters, and employee/team relations, using only for the purpose required to fulfill employment obligations. Seeks to Problem Solve as evidence by using critical thinking and analytical skills, identifies alternative strategies bringing a solution-focused approach to address challenging or difficult solutions. Engages in Self-Management as evidenced by the individual's ability to manage and continually improve the individual's own performance through thoughtfulness, self-awareness, self-motivation, personal accountability, and the ability to develop strategies to effectively manage tasks and personnel. Professional Communication demonstrated by self-awareness, respect for others, empathy, situation appropriateness and professionalism when communicating verbally, non-verbally and in writing. Displays Creativity and Innovation by generating new ideas and takes initiative in improving services, processes, programs and products Puts Ethics into Action by holding themselves to a high standard of professional, honest and objective behavior in all dealings with or about youth, families, victims, stakeholders, community partners and service providers. Maintains professional relationships and appropriate social, emotional and physical boundaries at all times with the youth and families the Juvenile Department is entrusted to serve. TYPICAL TASKS Duties may include but are not limited to the following: 1. Takes custody of youth brought in by law enforcement; gathers and compiles information from youth, parents, and other agencies; develops a comprehensive plan for the youth focusing on community safety and immediate needs of the youth. 2. Assesses youth's physical health, substance use history, mental health status, and history of violence; utilizes a variety of screening tools; accesses appropriate contracted service agencies. 3. Prepares intake report to summarize information compiled and outlining plan for youth; fingerprints and photographs youth based on statute. 4. Explains release plan, dispositional options, and court procedures to youth and their families according to established guidelines. 5. Prepares written reports and maintains accurate records and appropriate documentation; performs data entry and conducts review and coding of notes in JJIS Intake, JJIS Notes, and ACCESS Notes. 6. Provides secure transportation to court appearances, medical appointments, psychiatric evaluations, and various other commitments for youth in custody. WORKING CONDITIONS Occasional interactions with juveniles may involve physical contact and/or exposure to hostile attitudes. Participation in Crisis Prevention and Defensive Tactics training and its use involve controlled defensive and offensive body movements including standing, twisting, bending, balancing, pushing, swinging, blocking, parrying, and striking. The Juvenile Intake and Assessment Center is a 24 hours per day, 7 days per week operation requiring availability to work any and all shifts. WORK SCHEDULE This position is included in the County's alternate workweek program, working 20 hours during a workweek of Monday through Friday, 3:00 AM - 7:00 AM . Please Note: This position is designated as on-site/in-person. It is expected that the selected candidate will perform duties at the specified on-site work location. EXPLORE CLACKAMAS COUNTY Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents. Explore Clackamas County Working for Clackamas County Recreation, Arts & Heritage Equity, Diversity and Inclusion ABOUT THE DEPARTMENT The Juvenile Department provides prevention and early intervention services to at-risk youth, as well as case management for youth who have been referred to the department for delinquent behavior. Its three-fold purpose is to hold juveniles accountable, protect public safety and provide intervention services directed at reforming the youth's conduct. The Juvenile Department's programs are designed to have the youth restore the losses that they have imposed upon victims and the community at large. We accomplish this by using a strengths based case management approach and by providing opportunities to positively connect the youth in the community. Mission Statement The mission of the Clackamas County Juvenile Department is to provide equitable juvenile justice, family support, intervention, and reformation services to youth so they can repair harm to victims, experience positive change, and contribute to a safe, healthy and secure community. Values Integrity, Collaboration, and Excellence Guiding Principles To honor diversity and to treat all persons with respect. To involve youth, families, and community partners in creating an effective and responsive department. To strive to be innovative leaders in the field of juvenile justice. To incorporate evidence based practices in our work with youth and families. To honor victim's rights and interests throughout all phases of the justice system; To invite victim's participation in determining how to meaningfully address harm. To provide opportunities for youth to repair harm to victims and communities. To engage youth to have positive involvement in their communities. To foster open communication and team work in a supportive work environment. To demonstrate ethical and honest behavior in all that we do. Learn more about the Clackamas County Juvenile Department . APPLICATION PROCESS Clackamas County only accepts online applications. Help With Your Application: Application Process Help with the Application If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us . Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays). HOW TO CLAIM VETERAN'S PREFERENCE Request Veterans' Preference Learn more about the County's Veterans' Preference VISA SPONSORSHIP Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day. EQUAL EMPLOYMENT OPPORTUNITY Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process. RECRUITING QUESTIONS? Kelly Schaefer, Recruiter KSchaefer@clackamas.us To apply, visit https://hrapp.clackamas.us/psc/recruit/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&JobOpeningId=107055&PostingSeq=1&SiteId=1&languageCd=ENG&FOCUS=Applicant jeid-cde70b297e51874088bd7b5deab3128e
Part Time
Juvenile Services Specialist - Part-Time Job ID: 107055 Location: Oregon City, Oregon Full/Part Time: Part Time Regular/Temporary:Regular CLACKAMAS COUNTY CORE VALUES WE ENCOURAGE YOU TO PRINT OR SAVE THIS JOB ANNOUNCEMENT FOR YOUR REFERENCE. IT WILL NOT BE ACCESSIBLE AFTER THE CLOSE DATE. Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another: Service Professionalism Integrity Respect Individual accountability Trust By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT. Clackamas County Core Values Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply. CLOSE DATE This Job Posting closes at 11:59 p.m. (Pacific Time) on Monday, July 17, 2023 . Please Note: The application deadline may be extended to expand the pool of qualified candidates. Any recruitment timeline changes will be communicated to all who have initiated an application process or have submitted an application. PAY AND BENEFITS Hourly Pay Range: $26.303793 - $33.110035 Candidates typically begin at the minimum of the listed pay range and will be eligible for a merit increase after 2 years of completed service depending upon satisfactory performance. Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees. We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle. Employee benefits become effective the first of the month following an employee's date of hire. Attractive benefits package and incentives for employees in regular status positions are detailed below. Generous paid time off package, including: 12 hours of vacation accrued per month 8 hours of sick accrued per month 10 paid holidays and 1 personal day per year * Monthly accruals (prorated for less than 1.0 FTE) Other Benefits: Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP): Employer paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.) OPSRP members get vested after five years of contributions or when they reach age 65 A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage A Choice of Dental Plans Robust EAP and wellness programs, including gym discounts and wellness education classes Longevity pay Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan A variety of additional optional benefits (see links below for additional information) Employees must work a minimum of 30 hours per week to receive full benefits. Employees working 20 - 29 hours per week are eligible for medical benefits for themselves and family members. Medical plans cover the employee and all eligible dependents (including spouse/domestic partner and/or children) at a reasonable cost. This is a part-time (20 hours per week) County position represented by the Employees' Association. Employees' Association (EA) Part Time Benefits Learn More About Benefits JOB DETAILS AND QUALIFICATIONS Are you passionate about helping others? Do you want to make a difference in the lives of youth and their families? Are you “quick on your feet” and able to engage with dynamic youth? Do you have exceptional organization skills? Do you have creative problem solving skills? Do you have the “gift” of remaining compassionate when working with resistance? Do you believe that all youth are capable of success? If you answered "yes" to the questions above, please read on! We are searching for a motivated and experienced Juvenile Services Specialist with excellent communication and strong interpersonal skills to join our team in the Clackamas County Juvenile Department. The Clackamas County Juvenile Department provides prevention and early intervention services to at-risk youth, as well as case management for youth who have been referred to the department for delinquent behavior. If selected for one of these positions, you will serve a critical, operational role within the Juvenile Intake and Assessment Center (JIAC). As a Juvenile Services Specialist, you will be responsible for completing intake and accepting youth brought in by law enforcement into custody. Additionally, you will be providing supervision, assessing specific medical, mental health, or crisis needs of youth, and completing collateral contacts to determine appropriate release plans for youth in custody. We are committed to being an exemplary organization with best practices in providing equitable juvenile justice, family support, intervention, and reformation services to youth, so they can repair harm to victims, experience positive change, and contribute to a safe, healthy and secure community. To that end, we are searching for individuals, who are motivated to be positive and collaborative contributors, demonstrating strong interpersonal, communication and organizational skills that will allow us to improve, develop and enhance our operations. Required Minimum Qualifications/ Transferrable Skills:* A minimum of six (6) months of experience working with at-risk youth Experience prioritizing tasks and organizing work Strong interpersonal skills that translate into the following: Strong verbal and written communication skills Ability to establish and maintain effective working relationships and partnerships both internally and externally Ability to build rapport, engage youth and families, provide resources and positive connections to the community and pro-social activities Independent decision making and problem solving skills Be detail-oriented, respectful of the needs and interests of others, assertive, accessible and approachable, and self-directed (able to work without close supervision) Possess cultural awareness and the ability to work well with diverse groups of individuals Ability to handle a wide range of situations and circumstances effectively, positively and professionally Pre-Employment Requirements: Must pass a post-offer, pre-employment drug test. Learn more about the County's drug testing policy. Must pass a criminal history check which may include national or state fingerprint records check Driving may be necessary for County business. For position(s) with occasional/incidental driving, incumbents must possess a valid driver's license. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation. For position(s) with regular driving, incumbent(s) must also possess and maintain an acceptable driving record throughout the course of employment. Learn more about the County's driving policy . Preferred Special Qualifications/ Transferrable Skills:* A minimum of one (1) year of experience working with at-risk youth Associate's Degree or higher in criminal justice or a related field *For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position. KEY COMPETENCIES FOR SUCCESS IN THIS POSITION: Creates a Respectful and Safe Environment by promoting a working environment and culture in which employees and all the youth, families, and victims we serve feel physically and emotionally safe and able to express themselves without repercussion. It will be critical for someone in this position to commit to serving diverse populations, and recognize that all youth, families, and the victims we serve must be treated with dignity and respect, and must not experience discrimination, bias, or a lack of equity in services. These diverse populations include but are not limited to people of all races, ethnicities, and national origins; lesbian, gay, bisexual, transgender, and gender-nonconforming people; individuals with physical or mental disability; people of all ages, religions, genders, political affiliations, veterans, and people of various socio-economic statuses. Embodies “SPIRIT” by demonstrating a commitment to the Clackamas County core values of Service, Professionalism, Integrity, Respect, Individual Accountability, and Trust in their work ( Clackamas County Core Values ). Builds (Cultivates) Relationships by sustaining cooperative working relationships with internal and external customers, partners and stakeholders, in order to work toward shared goals. Promotes Cross Cultural Effectiveness by engaging in a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds and values. Commits to Teamwork and Collaboration through team unity by working effectively towards a shared goal, encourages sharing of information, productive problem solving and putting team success first. Demonstrates Excellent Customer Service by anticipating, assessing, and responding effectively to the needs of the diverse youth, families, and victims we serve. Professional Communication demonstrated by self-awareness, respect for others, empathy, situation appropriateness and professionalism when communicating verbally, non-verbally and in writing. Embraces Continual Learning by displaying an ongoing commitment to, and takes ownership for, learning and self-improvements, demonstrates willingness to grow within the job as technology, organizational changes demand it. Honors Confidentiality in compliance with privacy laws, business needs, including all juvenile matters, and employee/team relations, using only for the purpose required to fulfill employment obligations. Seeks to Problem Solve as evidence by using critical thinking and analytical skills, identifies alternative strategies bringing a solution-focused approach to address challenging or difficult solutions. Engages in Self-Management as evidenced by the individual's ability to manage and continually improve the individual's own performance through thoughtfulness, self-awareness, self-motivation, personal accountability, and the ability to develop strategies to effectively manage tasks and personnel. Professional Communication demonstrated by self-awareness, respect for others, empathy, situation appropriateness and professionalism when communicating verbally, non-verbally and in writing. Displays Creativity and Innovation by generating new ideas and takes initiative in improving services, processes, programs and products Puts Ethics into Action by holding themselves to a high standard of professional, honest and objective behavior in all dealings with or about youth, families, victims, stakeholders, community partners and service providers. Maintains professional relationships and appropriate social, emotional and physical boundaries at all times with the youth and families the Juvenile Department is entrusted to serve. TYPICAL TASKS Duties may include but are not limited to the following: 1. Takes custody of youth brought in by law enforcement; gathers and compiles information from youth, parents, and other agencies; develops a comprehensive plan for the youth focusing on community safety and immediate needs of the youth. 2. Assesses youth's physical health, substance use history, mental health status, and history of violence; utilizes a variety of screening tools; accesses appropriate contracted service agencies. 3. Prepares intake report to summarize information compiled and outlining plan for youth; fingerprints and photographs youth based on statute. 4. Explains release plan, dispositional options, and court procedures to youth and their families according to established guidelines. 5. Prepares written reports and maintains accurate records and appropriate documentation; performs data entry and conducts review and coding of notes in JJIS Intake, JJIS Notes, and ACCESS Notes. 6. Provides secure transportation to court appearances, medical appointments, psychiatric evaluations, and various other commitments for youth in custody. WORKING CONDITIONS Occasional interactions with juveniles may involve physical contact and/or exposure to hostile attitudes. Participation in Crisis Prevention and Defensive Tactics training and its use involve controlled defensive and offensive body movements including standing, twisting, bending, balancing, pushing, swinging, blocking, parrying, and striking. The Juvenile Intake and Assessment Center is a 24 hours per day, 7 days per week operation requiring availability to work any and all shifts. WORK SCHEDULE This position is included in the County's alternate workweek program, working 20 hours during a workweek of Monday through Friday, 3:00 AM - 7:00 AM . Please Note: This position is designated as on-site/in-person. It is expected that the selected candidate will perform duties at the specified on-site work location. EXPLORE CLACKAMAS COUNTY Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents. Explore Clackamas County Working for Clackamas County Recreation, Arts & Heritage Equity, Diversity and Inclusion ABOUT THE DEPARTMENT The Juvenile Department provides prevention and early intervention services to at-risk youth, as well as case management for youth who have been referred to the department for delinquent behavior. Its three-fold purpose is to hold juveniles accountable, protect public safety and provide intervention services directed at reforming the youth's conduct. The Juvenile Department's programs are designed to have the youth restore the losses that they have imposed upon victims and the community at large. We accomplish this by using a strengths based case management approach and by providing opportunities to positively connect the youth in the community. Mission Statement The mission of the Clackamas County Juvenile Department is to provide equitable juvenile justice, family support, intervention, and reformation services to youth so they can repair harm to victims, experience positive change, and contribute to a safe, healthy and secure community. Values Integrity, Collaboration, and Excellence Guiding Principles To honor diversity and to treat all persons with respect. To involve youth, families, and community partners in creating an effective and responsive department. To strive to be innovative leaders in the field of juvenile justice. To incorporate evidence based practices in our work with youth and families. To honor victim's rights and interests throughout all phases of the justice system; To invite victim's participation in determining how to meaningfully address harm. To provide opportunities for youth to repair harm to victims and communities. To engage youth to have positive involvement in their communities. To foster open communication and team work in a supportive work environment. To demonstrate ethical and honest behavior in all that we do. Learn more about the Clackamas County Juvenile Department . APPLICATION PROCESS Clackamas County only accepts online applications. Help With Your Application: Application Process Help with the Application If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us . Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays). HOW TO CLAIM VETERAN'S PREFERENCE Request Veterans' Preference Learn more about the County's Veterans' Preference VISA SPONSORSHIP Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day. EQUAL EMPLOYMENT OPPORTUNITY Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process. RECRUITING QUESTIONS? Kelly Schaefer, Recruiter KSchaefer@clackamas.us To apply, visit https://hrapp.clackamas.us/psc/recruit/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&JobOpeningId=107055&PostingSeq=1&SiteId=1&languageCd=ENG&FOCUS=Applicant jeid-cde70b297e51874088bd7b5deab3128e
Customer Information Specialist (Department of Transportation & Development) Job ID: 106981 Location: Oregon City, Oregon Full/Part Time: Full Time Regular/Temporary:Regular CLACKAMAS COUNTY CORE VALUES WE ENCOURAGE YOU TO PRINT OR SAVE THIS JOB ANNOUNCEMENT FOR YOUR REFERENCE. IT WILL NOT BE ACCESSIBLE AFTER THE CLOSE DATE. Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another: Service Professionalism Integrity Respect Individual accountability Trust By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT. Clackamas County Core Values Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply. CLOSE DATE This Job Posting closes at 11:59 p.m. (Pacific Time) on Wednesday, June 21st, 2023 . Please Note: The application deadline may be extended to expand the pool of qualified candidates. Any recruitment timeline changes will be communicated to all who have initiated an application process or have submitted an application. PAY AND BENEFITS Annual Pay Range: $48,060.00 - $60,721.82 Hourly Pay Range: $23.105770 - $29.193184 *The listed salary range will be increased by a 4.5% Cost of Living Adjustment (COLA) on July 1, 2023. Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position. Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees. We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle. Employee benefits become effective the first of the month following an employee's date of hire. Attractive benefits package and incentives for employees in regular status positions are detailed below. Generous paid time off package, including: 12 hours of vacation accrued per month 8 hours of sick accrued per month 10 paid holidays and 1 personal day per year Other Benefits: Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP): Employer paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.) OPSRP members get vested after five years of contributions or when they reach age 65 A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage A Choice of Dental Plans Robust EAP and wellness programs, including gym discounts and wellness education classes Longevity pay Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan A variety of additional optional benefits (see links below for additional information) This is a full time County position represented by AFSCME. AFSCME: Department of Transportation (DTD) Full Time Benefits Learn More About Benefits JOB DETAILS AND QUALIFICATIONS Are you passionate about helping others? Do you have exceptional organization skills? Are you a creative problem solver? Do you thrive in a fast paced environment, where change is encouraged and continuously promoted? Do you have a personal commitment to putting ethics into action by holding yourself to the highest standards of professionalism, honesty, and objectivity? If you answered "yes" to the questions above, please read on! We are searching for a customer-focused, motivated individual to join our team as a Customer Information Specialist in the Clackamas County Department of Transportation and Development (DTD). If selected for this position, your key responsibility will be providing a high caliber of customer service to a multitude of internal and external stakeholders. In this role, you will often be the customer's first point of contact to our visitors and phone customers and play an integral role in providing a good customer experience in a demanding and fast paced environment. As a Customer Information Specialist, you will be providing general information in response to public inquiries, handling routine questions regarding our development permit process, researching property information, and performing other administrative support work. This position is located in our development permitting lobby of the Development Services Building (DSB). Required Minimum Qualifications/ Transferrable Skills:* A minimum of two (2) years of customer service experience, including experience assisting challenging customers A minimum of one (1) year experience interacting with the public on a daily basis A minimum of one (1) year experience in positions that required multi-tasking, prioritizing and balancing in-person and phone requests A minimum of one (1) year experience using Microsoft Office Suite software applications, such as Excel, Outlook and Word Experience explaining policies, procedures, guidelines, and/or general regulatory requirements Experience handling high volume (50 or more) walk-in visitors per day Experience handling high volume (50 or more) phone calls per day Preferred Special Qualifications/ Transferrable Skills:* Knowledge of permitting processes and software systems (ex. Accela, PlanMap, ProjectDox) Experience working in the public sector Experience using a multi-line phone and voicemail system or software Basic knowledge of building plans and related documents Beginner-level proficiency in Microsoft Word, Excel and Outlook Exerperience working with PDF documents in Adobe or a similar software program *For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position. KEY COMPETENCIES FOR SUCCESS IN THIS POSITION: Embodies “SPIRIT” by demonstrating a commitment to the Clackamas County core values of Service, Professionalism, Integrity, Respect, Individual Accountability, and Trust in their work (Clackamas County Core Values). Builds Relationships by sustaining cooperative working relationships with internal and external customers, partners and stakeholders; honoring commitments; and, delivering exceptional customer service. Commits to Teamwork and Collaboration through team unity by working effectively towards a shared goal, encourages sharing of information, productive problem solving and putting team success first. Demonstrates Excellent Customer Service by anticipating, assessing, and responding effectively to the needs of those we serve and maintaining composure in difficult, stressful, and quickly emerging situations. Exhibits Strong Interpersonal Skills including excellent professional verbal and written communication and the ability to effectively communicate with emotional or upset customers and maintain tact, good judgment, and diplomacy. Embraces Continual Learning by displaying an ongoing commitment to and taking ownership for learning and self-improvements; and, by demonstrating willingness to grow within the job as technology and organizational changes demand it. Values Technology & Use of Electronic Systems appropriately and effectively for the processing and distribution of information, supports the implementation and use of technology in the workplace. Seeks to Problem Solve by using critical thinking and analytical skills, identifies alternative strategies bringing a solution-focused approach to address challenging or difficult problems. Engages in Self-Management as demonstrated by the individual's ability to manage and continually improve their own performance through thoughtfulness, self-awareness, self-motivation, personal accountability, and the ability to develop strategies to effectively manage tasks. Puts Ethics into Action by holding himself, herself, or themselves to a high standard of professional, honest, and objective behavior in all dealings with or about internal County staff, internal and external stakeholders, community partners, service providers and the public. Maintains professional relationships and appropriate social, emotional and physical boundaries at all times with all persons we are entrusted to serve. Promotes Cross Cultural Effectiveness by engaging in a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds and values. TYPICAL TASKS Please review the classification specification which includes the typical tasks of this position by clicking on the following link: Customer Information Specialist WORK SCHEDULE This position works 40 hours during a standard workweek of Monday through Friday, typically from 7:30am - 4:30pm. Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended. This position is eligible for hybrid on-site/telework subject to the Clackamas County Teleworking Policy and based on the Department's business needs. The exact amount of on-site/telework and schedule will be discussed with the hiring manager during time of offer. Telework locations cannot be located outside of Oregon or Washington. Washington residents must perform 50% of their time on-site at Clackamas County. EXPLORE CLACKAMAS COUNTY Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents. Explore Clackamas County Working for Clackamas County Recreation, Arts & Heritage Equity, Diversity and Inclusion ABOUT THE DEPARTMENT The mission of the Department of Transportation and Development (DTD) is to assist residents and businesses in creating vibrant, sustainable communities through innovative and responsive public service. DTD is responsible for a broad range of county services involving land use planning and permitting, building permits, county code enforcement, solid waste and recycling, road construction and maintenance, surveying, plat approvals, public land corner restoration and dog services. The county's urban renewal programs also report to DTD. Learn more about the divisions in DTD APPLICATION PROCESS Clackamas County only accepts online applications. Help With Your Application: Application Process Help with the Application If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us . Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays). HOW TO CLAIM VETERAN'S PREFERENCE Request Veterans' Preference Learn more about the County's Veterans' Preference VISA SPONSORSHIP Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day. EQUAL EMPLOYMENT OPPORTUNITY Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process. RECRUITING QUESTIONS? Lindsay Roberts, Recruiter LRoberts2@clackamas.us To apply, visit https://hrapp.clackamas.us/psc/recruit/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&JobOpeningId=106981&PostingSeq=1&SiteId=1&languageCd=ENG&FOCUS=Applicant jeid-f9c86051af66914b926be860e5e4f326
Full Time
Customer Information Specialist (Department of Transportation & Development) Job ID: 106981 Location: Oregon City, Oregon Full/Part Time: Full Time Regular/Temporary:Regular CLACKAMAS COUNTY CORE VALUES WE ENCOURAGE YOU TO PRINT OR SAVE THIS JOB ANNOUNCEMENT FOR YOUR REFERENCE. IT WILL NOT BE ACCESSIBLE AFTER THE CLOSE DATE. Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another: Service Professionalism Integrity Respect Individual accountability Trust By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT. Clackamas County Core Values Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply. CLOSE DATE This Job Posting closes at 11:59 p.m. (Pacific Time) on Wednesday, June 21st, 2023 . Please Note: The application deadline may be extended to expand the pool of qualified candidates. Any recruitment timeline changes will be communicated to all who have initiated an application process or have submitted an application. PAY AND BENEFITS Annual Pay Range: $48,060.00 - $60,721.82 Hourly Pay Range: $23.105770 - $29.193184 *The listed salary range will be increased by a 4.5% Cost of Living Adjustment (COLA) on July 1, 2023. Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position. Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees. We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle. Employee benefits become effective the first of the month following an employee's date of hire. Attractive benefits package and incentives for employees in regular status positions are detailed below. Generous paid time off package, including: 12 hours of vacation accrued per month 8 hours of sick accrued per month 10 paid holidays and 1 personal day per year Other Benefits: Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP): Employer paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.) OPSRP members get vested after five years of contributions or when they reach age 65 A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage A Choice of Dental Plans Robust EAP and wellness programs, including gym discounts and wellness education classes Longevity pay Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan A variety of additional optional benefits (see links below for additional information) This is a full time County position represented by AFSCME. AFSCME: Department of Transportation (DTD) Full Time Benefits Learn More About Benefits JOB DETAILS AND QUALIFICATIONS Are you passionate about helping others? Do you have exceptional organization skills? Are you a creative problem solver? Do you thrive in a fast paced environment, where change is encouraged and continuously promoted? Do you have a personal commitment to putting ethics into action by holding yourself to the highest standards of professionalism, honesty, and objectivity? If you answered "yes" to the questions above, please read on! We are searching for a customer-focused, motivated individual to join our team as a Customer Information Specialist in the Clackamas County Department of Transportation and Development (DTD). If selected for this position, your key responsibility will be providing a high caliber of customer service to a multitude of internal and external stakeholders. In this role, you will often be the customer's first point of contact to our visitors and phone customers and play an integral role in providing a good customer experience in a demanding and fast paced environment. As a Customer Information Specialist, you will be providing general information in response to public inquiries, handling routine questions regarding our development permit process, researching property information, and performing other administrative support work. This position is located in our development permitting lobby of the Development Services Building (DSB). Required Minimum Qualifications/ Transferrable Skills:* A minimum of two (2) years of customer service experience, including experience assisting challenging customers A minimum of one (1) year experience interacting with the public on a daily basis A minimum of one (1) year experience in positions that required multi-tasking, prioritizing and balancing in-person and phone requests A minimum of one (1) year experience using Microsoft Office Suite software applications, such as Excel, Outlook and Word Experience explaining policies, procedures, guidelines, and/or general regulatory requirements Experience handling high volume (50 or more) walk-in visitors per day Experience handling high volume (50 or more) phone calls per day Preferred Special Qualifications/ Transferrable Skills:* Knowledge of permitting processes and software systems (ex. Accela, PlanMap, ProjectDox) Experience working in the public sector Experience using a multi-line phone and voicemail system or software Basic knowledge of building plans and related documents Beginner-level proficiency in Microsoft Word, Excel and Outlook Exerperience working with PDF documents in Adobe or a similar software program *For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position. KEY COMPETENCIES FOR SUCCESS IN THIS POSITION: Embodies “SPIRIT” by demonstrating a commitment to the Clackamas County core values of Service, Professionalism, Integrity, Respect, Individual Accountability, and Trust in their work (Clackamas County Core Values). Builds Relationships by sustaining cooperative working relationships with internal and external customers, partners and stakeholders; honoring commitments; and, delivering exceptional customer service. Commits to Teamwork and Collaboration through team unity by working effectively towards a shared goal, encourages sharing of information, productive problem solving and putting team success first. Demonstrates Excellent Customer Service by anticipating, assessing, and responding effectively to the needs of those we serve and maintaining composure in difficult, stressful, and quickly emerging situations. Exhibits Strong Interpersonal Skills including excellent professional verbal and written communication and the ability to effectively communicate with emotional or upset customers and maintain tact, good judgment, and diplomacy. Embraces Continual Learning by displaying an ongoing commitment to and taking ownership for learning and self-improvements; and, by demonstrating willingness to grow within the job as technology and organizational changes demand it. Values Technology & Use of Electronic Systems appropriately and effectively for the processing and distribution of information, supports the implementation and use of technology in the workplace. Seeks to Problem Solve by using critical thinking and analytical skills, identifies alternative strategies bringing a solution-focused approach to address challenging or difficult problems. Engages in Self-Management as demonstrated by the individual's ability to manage and continually improve their own performance through thoughtfulness, self-awareness, self-motivation, personal accountability, and the ability to develop strategies to effectively manage tasks. Puts Ethics into Action by holding himself, herself, or themselves to a high standard of professional, honest, and objective behavior in all dealings with or about internal County staff, internal and external stakeholders, community partners, service providers and the public. Maintains professional relationships and appropriate social, emotional and physical boundaries at all times with all persons we are entrusted to serve. Promotes Cross Cultural Effectiveness by engaging in a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds and values. TYPICAL TASKS Please review the classification specification which includes the typical tasks of this position by clicking on the following link: Customer Information Specialist WORK SCHEDULE This position works 40 hours during a standard workweek of Monday through Friday, typically from 7:30am - 4:30pm. Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended. This position is eligible for hybrid on-site/telework subject to the Clackamas County Teleworking Policy and based on the Department's business needs. The exact amount of on-site/telework and schedule will be discussed with the hiring manager during time of offer. Telework locations cannot be located outside of Oregon or Washington. Washington residents must perform 50% of their time on-site at Clackamas County. EXPLORE CLACKAMAS COUNTY Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents. Explore Clackamas County Working for Clackamas County Recreation, Arts & Heritage Equity, Diversity and Inclusion ABOUT THE DEPARTMENT The mission of the Department of Transportation and Development (DTD) is to assist residents and businesses in creating vibrant, sustainable communities through innovative and responsive public service. DTD is responsible for a broad range of county services involving land use planning and permitting, building permits, county code enforcement, solid waste and recycling, road construction and maintenance, surveying, plat approvals, public land corner restoration and dog services. The county's urban renewal programs also report to DTD. Learn more about the divisions in DTD APPLICATION PROCESS Clackamas County only accepts online applications. Help With Your Application: Application Process Help with the Application If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us . Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays). HOW TO CLAIM VETERAN'S PREFERENCE Request Veterans' Preference Learn more about the County's Veterans' Preference VISA SPONSORSHIP Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day. EQUAL EMPLOYMENT OPPORTUNITY Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process. RECRUITING QUESTIONS? Lindsay Roberts, Recruiter LRoberts2@clackamas.us To apply, visit https://hrapp.clackamas.us/psc/recruit/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&JobOpeningId=106981&PostingSeq=1&SiteId=1&languageCd=ENG&FOCUS=Applicant jeid-f9c86051af66914b926be860e5e4f326