This position is located in the Chief Information Officer Organization of the Federal Deposit Insurance Corporation and is responsible for managing and overseeing the customer support programs and activities for Headquarters staff with hands-on support for information technology incidents, deployments, and problem resolution.
Additional selections may be made from this vacancy announcement to fill identical vacancies that occur subsequent to this announcement.
Responsible for managing and overseeing the customer support programs and activities for Headquarters staff with hands-on support for information technology incidents, deployments, and problem resolution. Provides liaison services for the headquarters office staff and coordinates with the other CIOO branches and IOSB sections on matters related to IT in headquarters, such as project management and coordination services for nation-wide project deployments.
Directs the daily operations of the Chief Information Officer Organization’s (CIOO) Service Desk, Desktop Support, IT Building Managers to promote exceptional customer service. Establishes priorities and assigns resources based on corporate and CIOO/DIT needs.
Develops and determines the overall objectives for assigned functional areas and initiates projects to meet objectives. Serves as a program and/or project manager as needed.
Consults with and advises customers of IT considerations with respect to overall FDIC functions in support of IT activities and in satisfying current information requirements.
Supervises and directs the work of subordinate staff, to include time and attendance. Evaluates and provides feedback to employees regarding work performance and conduct. Identifies staff training and developmental needs. Supports EEO and diversity principles by promoting a work environment free of discrimination and harassment; taking action to achieve diversity throughout the organization; and supporting activities related to corporate diversity and inclusion plans.
Communicates complex functional and technical requirements, issues, and problems to both technical and non-technical personnel, including preparing and presenting briefings to senior management officials and contractor management officials on complex and controversial issues.
Occasional travel - May require occasional overnight travel.