California State University, Sacramento
Sacramento, CA, USA
Network Security Analyst
Job No: 537610
Work Type: Staff
Location: Sacramento
Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology, Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)
Working Title: Network Security Analyst
Classification Title: Network Analyst - Career
Posting Details Priority Application Date (Posting will remain open until filled): Tuesday, April 9th mailto:@ 11:55pm PDT
Hiring Preference Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment.
Position Summary The Network Security Analyst is responsible for safeguarding university networks and systems from cyber threats. This may include monitoring network activity, identifying vulnerabilities, implementing security measures such as firewalls and encryption, conducting security assessments, investigating security breaches, and providing recommendations for enhancing network security. The Network Security Analyst reports to the Senior Director of Infrastructure & Operations and works as part of the Network Services team to design, operate, maintain, and optimize enterprise network services for the university. The duties of this position emphasize network design based on business needs and administration and support of data networks. This position works closely with other members of the support team to resolve service tickets regarding customer moves/adds/changes for data and voice network. The Network Security Analyst will meet deadlines set for assigned projects, provide effective customer service to campus users regarding network connectivity and participate in cross-functional teams to support university goals and objectives related to administration of the campus network. FLSA: Exempt (Not eligible for overtime compensation)
Anticipated Hiring Range: $6,500 per month - $8,000 per month, commensurate with candidate's education, experience, skills, and training
CSU Classification Salary Range: $4,912 per month - $12,124 per month
Best-in-class Benefits: https://www.csus.edu/administration-business-affairs/human-resources/employment-services/work-at-sac-state.html
CSU Total Compensation: https://www.calstate.edu/csu-system/careers/compensation/Pages/compensation-calculator.aspx
Salary Grade/Range: 2
Recruitment Type: Regular (Probationary)
Time Base: Full-Time
Pay Plan: 12 months
Work Hours: Monday - Friday, 8:00am - 5:00pm. Other hours as required.
Telecommuting Options:
Hybrid work flexibility is available at up to 1-2 days a week remote, on an opt-in basis.
Please visit the following webpage for more information on the CSU Telecommuting Program: https://www.csus.edu/administration-business-affairs/internal/your-hr/telecommuting-program.html.
Per our Out of State Employment Policy (see below), a successful candidate must reside within the State of California upon time of hire.
Department Information
Who is IRT? Information Resources & Technology (IRT) partners with faculty, staff, and students to provide essential information technology services that support mission critical activities and innovative technology solutions that facilitate the accomplishment of strategic campus goals at Sacramento State.
For more information, please visit: https://careers.csus.edu/en-us/job/509169/www.csus.edu/irt
Minimum Qualifications
To enter this classification, a basic foundation of knowledge and skills in technical, information network systems is a prerequisite. This foundation would normally be obtained through a bachelor's degree in computer science, engineering, industrial technology, telecommunications or a related technical field, or equivalent training and experience. Foundation knowledge and skills for the Network Analyst include a basic knowledge of telecommunications and transmission technologies, including network architecture, topologies, protocols, programming applications and interfaces appropriate to the defined work area and assignments. Based on specialized assignments, a position may also require background, and/or licensure if required, in computer operating systems, broadcast network functions, or telecommunication switching systems.
Required Qualifications Education & Experience: • Bachelor's degree from an accredited university or equivalent training and experience. • Demonstrated experience writing and maintaining documentation. Knowledge, Skills & Abilities: • Demonstrated ability to analyze, troubleshoot, configure, and manage IP networks including monitoring network traffic and usage, troubleshooting failures, and ensuring corrective actions are taken to optimize network performance; ability to maintain network security and the integrity of data carried on the networks and assist with implementation of business continuity and disaster recovery procedures. • Strong analytical, research, and problem-solving skills including root cause analysis. • Excellent listening, verbal, written, and interpersonal skills. • Demonstrated ability to provide exceptional customer service. • Ability to work after hours and on-call rotation • Commitment to maintaining a welcoming and inclusive work environment with diverse colleagues and constituents including faculty, students, staff, and members of the community. Conditions of Employment
• Ability to pass background check
Preferred Qualifications
• 3+ years of enterprise-level experience with Alcatel/Lucent, Cisco, or equivalent enterprise switches and routers. • 4+ years of enterprise-level experience with copper and fiber data network infrastructure and troubleshooting related connectivity and equipment used for testing fiber and copper infrastructure. • 4+ years of experience in telecommunications field work performing telecommunications service moves/adds/changes for network locally and in remote offices. • Experience managing enterprise systems with 5K+ users. • Knowledge and experience with Ethernet, VLANs, TCP/IP, and related routing protocols. • Experience managing networking needs for a multi-tenant data center. • Demonstrated proficiency in the configuration and troubleshooting of enterprise-level switches, routers, and wireless controllers. • Demonstrated knowledge of the OSI model network fundamentals as well as strong technical understanding of principles of Layer-2/Layer-3 network design and data communications. • Demonstrated knowledge of network protocols e.g. TCP/UDP, ICMP, SNMP, and ARP and routing protocols. • Strong understanding of Active Directory, Windows, and Linux server operating environments as they relate to network and application troubleshooting as well as understanding authentication, authorization, and encryption protocols and utilities. • Strong understanding of network security, application and security certificate management, and data encryption. • Ability to independently identify and implement critical maintenance fixes and to isolate and correct malfunctions, including routing problems in complex technical environments. Documents Needed to Apply
• Resume • Cover Letter
Failure to upload required documentation may result in disqualification.
About Sacramento State
http://www.csus.edu/ is located in the heart of California's capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State is a Hispanic and AANAPISI serving institution with about 31,000 students coming not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1,800 faculty and 1,500 staff are committed to meeting our mission:
“As California's capital university, we transform lives by preparing students to lead, serve, and succeed. Sacramento State will be a welcoming, caring, and inclusive leader in education, innovation, and engagement.” As the regional hub of higher education, Sacramento State is dedicated to https://www.csus.edu/president/mission-imperatives/learning-success/; https://www.csus.edu/president/mission-imperatives/teaching-scholarship-creative-activity/; https://www.csus.edu/president/mission-imperatives/justice-diversity-equity-inclusion-belonging/; https://www.csus.edu/president/mission-imperatives/resource-development-sustainability/; https://www.csus.edu/president/mission-imperatives/community-involvement/, and https://www.csus.edu/president/mission-imperatives/wellness/.
As evidenced by the values embedded in our https://www.csus.edu/student-affairs/_internal/_documents/hornet-honor-code.pdf, Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning.
To learn more about why you should join the Hornet Family, please visit the https://www.csus.edu/academic-affairs/faculty-advancement/why-sac-state.html page.
Equal Employment Opportunity
California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States.
It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html.
The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html.
Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union.
Background Check Disclaimer
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position.
COVID19 Vaccination Policy
Effective May 2023, per the https://calstate.policystat.com/policy/11030468/latest/, it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications.
Out of State Employment
Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California.
As of January 1, 2022 the https://calstate.policystat.com/policy/10899725/latest/ prohibits the hiring of employees to perform CSU-related work outside the state of California.
Eligibility Verification
Candidate must furnish proof of eligibility to work in the U.S. California State University, Sacramento is not a sponsoring agency for staff and management positions (ie. H-1-B Visa).
Note to Applicants:
Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement.
Advertised: March 26, 2024 (10:30 AM)
Applications Closes: Open Until Filled
To apply, visit https://apptrkr.com/5138889
Full Time
Network Security Analyst
Job No: 537610
Work Type: Staff
Location: Sacramento
Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology, Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)
Working Title: Network Security Analyst
Classification Title: Network Analyst - Career
Posting Details Priority Application Date (Posting will remain open until filled): Tuesday, April 9th mailto:@ 11:55pm PDT
Hiring Preference Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment.
Position Summary The Network Security Analyst is responsible for safeguarding university networks and systems from cyber threats. This may include monitoring network activity, identifying vulnerabilities, implementing security measures such as firewalls and encryption, conducting security assessments, investigating security breaches, and providing recommendations for enhancing network security. The Network Security Analyst reports to the Senior Director of Infrastructure & Operations and works as part of the Network Services team to design, operate, maintain, and optimize enterprise network services for the university. The duties of this position emphasize network design based on business needs and administration and support of data networks. This position works closely with other members of the support team to resolve service tickets regarding customer moves/adds/changes for data and voice network. The Network Security Analyst will meet deadlines set for assigned projects, provide effective customer service to campus users regarding network connectivity and participate in cross-functional teams to support university goals and objectives related to administration of the campus network. FLSA: Exempt (Not eligible for overtime compensation)
Anticipated Hiring Range: $6,500 per month - $8,000 per month, commensurate with candidate's education, experience, skills, and training
CSU Classification Salary Range: $4,912 per month - $12,124 per month
Best-in-class Benefits: https://www.csus.edu/administration-business-affairs/human-resources/employment-services/work-at-sac-state.html
CSU Total Compensation: https://www.calstate.edu/csu-system/careers/compensation/Pages/compensation-calculator.aspx
Salary Grade/Range: 2
Recruitment Type: Regular (Probationary)
Time Base: Full-Time
Pay Plan: 12 months
Work Hours: Monday - Friday, 8:00am - 5:00pm. Other hours as required.
Telecommuting Options:
Hybrid work flexibility is available at up to 1-2 days a week remote, on an opt-in basis.
Please visit the following webpage for more information on the CSU Telecommuting Program: https://www.csus.edu/administration-business-affairs/internal/your-hr/telecommuting-program.html.
Per our Out of State Employment Policy (see below), a successful candidate must reside within the State of California upon time of hire.
Department Information
Who is IRT? Information Resources & Technology (IRT) partners with faculty, staff, and students to provide essential information technology services that support mission critical activities and innovative technology solutions that facilitate the accomplishment of strategic campus goals at Sacramento State.
For more information, please visit: https://careers.csus.edu/en-us/job/509169/www.csus.edu/irt
Minimum Qualifications
To enter this classification, a basic foundation of knowledge and skills in technical, information network systems is a prerequisite. This foundation would normally be obtained through a bachelor's degree in computer science, engineering, industrial technology, telecommunications or a related technical field, or equivalent training and experience. Foundation knowledge and skills for the Network Analyst include a basic knowledge of telecommunications and transmission technologies, including network architecture, topologies, protocols, programming applications and interfaces appropriate to the defined work area and assignments. Based on specialized assignments, a position may also require background, and/or licensure if required, in computer operating systems, broadcast network functions, or telecommunication switching systems.
Required Qualifications Education & Experience: • Bachelor's degree from an accredited university or equivalent training and experience. • Demonstrated experience writing and maintaining documentation. Knowledge, Skills & Abilities: • Demonstrated ability to analyze, troubleshoot, configure, and manage IP networks including monitoring network traffic and usage, troubleshooting failures, and ensuring corrective actions are taken to optimize network performance; ability to maintain network security and the integrity of data carried on the networks and assist with implementation of business continuity and disaster recovery procedures. • Strong analytical, research, and problem-solving skills including root cause analysis. • Excellent listening, verbal, written, and interpersonal skills. • Demonstrated ability to provide exceptional customer service. • Ability to work after hours and on-call rotation • Commitment to maintaining a welcoming and inclusive work environment with diverse colleagues and constituents including faculty, students, staff, and members of the community. Conditions of Employment
• Ability to pass background check
Preferred Qualifications
• 3+ years of enterprise-level experience with Alcatel/Lucent, Cisco, or equivalent enterprise switches and routers. • 4+ years of enterprise-level experience with copper and fiber data network infrastructure and troubleshooting related connectivity and equipment used for testing fiber and copper infrastructure. • 4+ years of experience in telecommunications field work performing telecommunications service moves/adds/changes for network locally and in remote offices. • Experience managing enterprise systems with 5K+ users. • Knowledge and experience with Ethernet, VLANs, TCP/IP, and related routing protocols. • Experience managing networking needs for a multi-tenant data center. • Demonstrated proficiency in the configuration and troubleshooting of enterprise-level switches, routers, and wireless controllers. • Demonstrated knowledge of the OSI model network fundamentals as well as strong technical understanding of principles of Layer-2/Layer-3 network design and data communications. • Demonstrated knowledge of network protocols e.g. TCP/UDP, ICMP, SNMP, and ARP and routing protocols. • Strong understanding of Active Directory, Windows, and Linux server operating environments as they relate to network and application troubleshooting as well as understanding authentication, authorization, and encryption protocols and utilities. • Strong understanding of network security, application and security certificate management, and data encryption. • Ability to independently identify and implement critical maintenance fixes and to isolate and correct malfunctions, including routing problems in complex technical environments. Documents Needed to Apply
• Resume • Cover Letter
Failure to upload required documentation may result in disqualification.
About Sacramento State
http://www.csus.edu/ is located in the heart of California's capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State is a Hispanic and AANAPISI serving institution with about 31,000 students coming not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1,800 faculty and 1,500 staff are committed to meeting our mission:
“As California's capital university, we transform lives by preparing students to lead, serve, and succeed. Sacramento State will be a welcoming, caring, and inclusive leader in education, innovation, and engagement.” As the regional hub of higher education, Sacramento State is dedicated to https://www.csus.edu/president/mission-imperatives/learning-success/; https://www.csus.edu/president/mission-imperatives/teaching-scholarship-creative-activity/; https://www.csus.edu/president/mission-imperatives/justice-diversity-equity-inclusion-belonging/; https://www.csus.edu/president/mission-imperatives/resource-development-sustainability/; https://www.csus.edu/president/mission-imperatives/community-involvement/, and https://www.csus.edu/president/mission-imperatives/wellness/.
As evidenced by the values embedded in our https://www.csus.edu/student-affairs/_internal/_documents/hornet-honor-code.pdf, Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning.
To learn more about why you should join the Hornet Family, please visit the https://www.csus.edu/academic-affairs/faculty-advancement/why-sac-state.html page.
Equal Employment Opportunity
California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States.
It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html.
The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html.
Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union.
Background Check Disclaimer
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position.
COVID19 Vaccination Policy
Effective May 2023, per the https://calstate.policystat.com/policy/11030468/latest/, it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications.
Out of State Employment
Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California.
As of January 1, 2022 the https://calstate.policystat.com/policy/10899725/latest/ prohibits the hiring of employees to perform CSU-related work outside the state of California.
Eligibility Verification
Candidate must furnish proof of eligibility to work in the U.S. California State University, Sacramento is not a sponsoring agency for staff and management positions (ie. H-1-B Visa).
Note to Applicants:
Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement.
Advertised: March 26, 2024 (10:30 AM)
Applications Closes: Open Until Filled
To apply, visit https://apptrkr.com/5138889
U.S. Securities and Exchange Commission
Washington, DC
Help
Duties
At the Securities and Exchange Commission (SEC), we are committed to diversity, equity, inclusion and accessibility (DEIA) and value a workforce that reflects the diverse experiences and perspectives of the communities we serve. As such, we welcome applications from qualified individuals of all backgrounds who share our commitment to public service.
Oversee the management and coordination of OASB outreach events including the annual SEC Small Business Forum as well as events in collaboration with other SEC offices and divisions.
Typical duties Include:
Assist small businesses and their investors in resolving significant problems with the SEC or self-regulatory organizations (SROs). Identify problems that small businesses have with securing access to capital, including any unique challenges to minority-owned, women-owned, and rural small businesses and small businesses affected by natural disasters. Prepare the Small Business Forum Report to Congress. Identify areas where additional educational content is needed to support small businesses and their investors. Direct the planning, preparation, creation, promotion, and dissemination of educational resources on capital formation. Conduct outreach to small businesses and their investors to share our resources and solicit views on capital formation issues. Interact with a variety of organizations and individuals, both within the SEC and externally, on small business-related issues. Help
Requirements Conditions of Employment CITIZENSHIP: You must be a US Citizen. You must possess a J.D. or LL.B Degree and You must be an active member of the bar in good standing. This position is open to current permanent SEC employees only. Application procedures are specific to this vacancy announcement. Please read all the instructions carefully. Failure to follow the instructions may result in you not being considered for this position. Supplementary vacancies may be filled in addition to the number stated in this announcement. This position has promotion potential to the SK-17. SUPERVISORY TRIAL PERIOD: This appointment may require completion of a two-year supervisory trial period. SECURITY CLEARANCE: Entrance on duty is contingent upon completion of a pre-employment security investigation. Favorable results on a Background Investigation may be a condition of employment or selection to another position. DRUG TESTING: This position may be subjected to drug testing requirements. DIRECT DEPOSIT: All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing. This position is not in the collective bargaining unit. This position is eligible to request telework in accordance with the SEC 's telework policy. Qualifications All qualification requirements must be met by the closing date of this announcement.
Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Qualifying education must have been obtained from an accredited college or university recognized by the U.S. Department of Education. BASIC REQUIREMENT: All applicants must possess the following J.D. or LL.B. degree --AND-- Active membership of the bar in good standing in any state, territory of the United States, the District of Columbia, or the commonwealth of Puerto Rico. (Note: proof of bar membership will be required before entry on duty. MINIMUM QUALIFICATION REQUIREMENT: In addition to meeting the basic requirement, applicants must also meet the minimum qualification requirement. SK-17: Applicant must have one year of specialized experience equivalent Applicant must have four (4) years of post J.D. work experience as a practicing attorney, three (3) years of which includes:
Communicating information and policy on capital formation issues to small businesses and their investors including women-owned, minority-owned, and rural businesses and businesses affected by natural disasters; AND Developing and promoting legally accurate educational content for small businesses and their investors; AND Identifying stakeholders and critically assessing engagement opportunities; AND Communicating complex legal topics in a variety of user-friendly or accessible formats. Education FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html Additional information IMPORTANT INFORMATION FOR SURPLUS OR DISPLACED FEDERAL EMPLOYEES: Career Transition Assistance Plan (CTAP) is available to individuals who have special priority selection rights under this plan. Individuals must be minimally qualified for this position to receive consideration for special priority selection. CTAP eligibles will be considered minimally qualified if they meet the minimum requirements for this position. Reasonable Accommodation: If you are an applicant who needs a reasonable accommodation for disability to participate in the application process at the SEC, submit the form for Reasonable Accommodation for Participation in Job Application Process here . Please be sure to submit your request at least 5 business days in advance of the date you need the requested accommodation. Equal Employment Opportunity (EEO) Information for SEC Job Applicants : Federal EEO laws protect all applicants from discrimination on the following bases: race, color, sex (not limited to conduct which is sexual in nature, includes pregnancy, gender identity, sexual orientation, transgender status), age (40 and over), religion, national origin, disability, genetic information, retaliation for participating in the EEO process or opposing discrimination. Applicants who believe they have been discriminated against on any EEO basis can seek recourse through the SEC's administrative complaints process. To be timely, an individual must enter the EEO process within 45 days from when they know (or should have known) of the alleged discrimination. Click here for additional information. Read more Benefits Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits .
Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. Help
Required Documents
You must provide a complete Application Package, which includes:
Required : Your responses to the Occupational Questionnaire. Required: Your complete and comprehensive resume that includes a complete history of your work experience and the applicable employment dates with months and years. It is recommended that your resume include thetitle, series, and grade (e.g. SK-0301-12) for all relevant Federal experience . To determine if you qualify for this position, OHR will review your work history that is relevant to the specific position for which you applied. If you are a current SEC employee selected for this position, the standard percentage increases will be applied (i.e., 6% for non-supervisory and 10% for supervisory positions) if your selection results in a promotion. If your selection results in lateral movement (i.e. no change in grade) you will maintain your current salary. If your selection results in a change in grade from an SK-15 to an SK-16 you will maintain your current salary.Note: Your resume must directly address the definition of specialized experience listed in the qualification section of this announcement and must NOT contain pictures.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education .
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Full-time
Help
Duties
At the Securities and Exchange Commission (SEC), we are committed to diversity, equity, inclusion and accessibility (DEIA) and value a workforce that reflects the diverse experiences and perspectives of the communities we serve. As such, we welcome applications from qualified individuals of all backgrounds who share our commitment to public service.
Oversee the management and coordination of OASB outreach events including the annual SEC Small Business Forum as well as events in collaboration with other SEC offices and divisions.
Typical duties Include:
Assist small businesses and their investors in resolving significant problems with the SEC or self-regulatory organizations (SROs). Identify problems that small businesses have with securing access to capital, including any unique challenges to minority-owned, women-owned, and rural small businesses and small businesses affected by natural disasters. Prepare the Small Business Forum Report to Congress. Identify areas where additional educational content is needed to support small businesses and their investors. Direct the planning, preparation, creation, promotion, and dissemination of educational resources on capital formation. Conduct outreach to small businesses and their investors to share our resources and solicit views on capital formation issues. Interact with a variety of organizations and individuals, both within the SEC and externally, on small business-related issues. Help
Requirements Conditions of Employment CITIZENSHIP: You must be a US Citizen. You must possess a J.D. or LL.B Degree and You must be an active member of the bar in good standing. This position is open to current permanent SEC employees only. Application procedures are specific to this vacancy announcement. Please read all the instructions carefully. Failure to follow the instructions may result in you not being considered for this position. Supplementary vacancies may be filled in addition to the number stated in this announcement. This position has promotion potential to the SK-17. SUPERVISORY TRIAL PERIOD: This appointment may require completion of a two-year supervisory trial period. SECURITY CLEARANCE: Entrance on duty is contingent upon completion of a pre-employment security investigation. Favorable results on a Background Investigation may be a condition of employment or selection to another position. DRUG TESTING: This position may be subjected to drug testing requirements. DIRECT DEPOSIT: All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing. This position is not in the collective bargaining unit. This position is eligible to request telework in accordance with the SEC 's telework policy. Qualifications All qualification requirements must be met by the closing date of this announcement.
Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Qualifying education must have been obtained from an accredited college or university recognized by the U.S. Department of Education. BASIC REQUIREMENT: All applicants must possess the following J.D. or LL.B. degree --AND-- Active membership of the bar in good standing in any state, territory of the United States, the District of Columbia, or the commonwealth of Puerto Rico. (Note: proof of bar membership will be required before entry on duty. MINIMUM QUALIFICATION REQUIREMENT: In addition to meeting the basic requirement, applicants must also meet the minimum qualification requirement. SK-17: Applicant must have one year of specialized experience equivalent Applicant must have four (4) years of post J.D. work experience as a practicing attorney, three (3) years of which includes:
Communicating information and policy on capital formation issues to small businesses and their investors including women-owned, minority-owned, and rural businesses and businesses affected by natural disasters; AND Developing and promoting legally accurate educational content for small businesses and their investors; AND Identifying stakeholders and critically assessing engagement opportunities; AND Communicating complex legal topics in a variety of user-friendly or accessible formats. Education FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html Additional information IMPORTANT INFORMATION FOR SURPLUS OR DISPLACED FEDERAL EMPLOYEES: Career Transition Assistance Plan (CTAP) is available to individuals who have special priority selection rights under this plan. Individuals must be minimally qualified for this position to receive consideration for special priority selection. CTAP eligibles will be considered minimally qualified if they meet the minimum requirements for this position. Reasonable Accommodation: If you are an applicant who needs a reasonable accommodation for disability to participate in the application process at the SEC, submit the form for Reasonable Accommodation for Participation in Job Application Process here . Please be sure to submit your request at least 5 business days in advance of the date you need the requested accommodation. Equal Employment Opportunity (EEO) Information for SEC Job Applicants : Federal EEO laws protect all applicants from discrimination on the following bases: race, color, sex (not limited to conduct which is sexual in nature, includes pregnancy, gender identity, sexual orientation, transgender status), age (40 and over), religion, national origin, disability, genetic information, retaliation for participating in the EEO process or opposing discrimination. Applicants who believe they have been discriminated against on any EEO basis can seek recourse through the SEC's administrative complaints process. To be timely, an individual must enter the EEO process within 45 days from when they know (or should have known) of the alleged discrimination. Click here for additional information. Read more Benefits Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits .
Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. Help
Required Documents
You must provide a complete Application Package, which includes:
Required : Your responses to the Occupational Questionnaire. Required: Your complete and comprehensive resume that includes a complete history of your work experience and the applicable employment dates with months and years. It is recommended that your resume include thetitle, series, and grade (e.g. SK-0301-12) for all relevant Federal experience . To determine if you qualify for this position, OHR will review your work history that is relevant to the specific position for which you applied. If you are a current SEC employee selected for this position, the standard percentage increases will be applied (i.e., 6% for non-supervisory and 10% for supervisory positions) if your selection results in a promotion. If your selection results in lateral movement (i.e. no change in grade) you will maintain your current salary. If your selection results in a change in grade from an SK-15 to an SK-16 you will maintain your current salary.Note: Your resume must directly address the definition of specialized experience listed in the qualification section of this announcement and must NOT contain pictures.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education .
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
The John F. Kennedy Center for Performing Arts
Washington DC
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all full-time employees including: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2023 staff video! Job Description Under the supervision of the Director of Accounting Operations, and Senior Accounting personnel, the General Accountant will support time-sensitive processes in key areas of the Center’s operations. The General Accountant will regularly record, analyze, and reconcile transactions for assigned business operations in collaboration with internal departments. The General Accountant will also assist in the regular preparation of financial analyses and reconciliations in support of reporting to internal and external users including the CFO, the President, Senior Vice Presidents, Committees of the Board, vendors, and the independent auditors. The Kennedy Center’s performance and events business cycle occurs weekly which drives the work efforts of this position. Accounting closes occurs monthly within 10 to 15 business days after the end of the period (last Sunday of the month closest to the 30th). This position’s work efforts, as a result, will also support closing the fiscal period. Key Responsibilities Transaction accounting – Enter daily, weekly, monthly, quarterly and/or annual transaction data into the accounting system. Verify financial data and supporting documents received for accuracy; prepare and enter general ledger journals for assigned areas; and interact with program personnel and other finance team members to resolve questions and obtain revisions to data provided, as necessary. Assigned areas may include but are not limited to cash transactions, fixed assets; federal, performance and external event expense settlements; and events business cycle transactions (credit card payments, KC Internal Purchase Orders (KCIPO) and other receivables/revenues). Month-/Year-end reconciliation tasks Prepare reconciliations between the general ledger and subsidiary ledgers, including bank reconciliations, and resolve reconciling items with research or discussion with program or team members. May update and maintain prepaid expenses, accounts receivable and other asset or liability accounts; maintain and update fixed assets and depreciation schedule; monitor outstanding checks; and manage the escheatment process. May serve as the primary contact for bank account administration; email departments on a periodic basis regarding performance and external show settlements; collect cognizant signatures on federal settlements or collaborate with Senior Accountants or programs on other items as assigned. Billing duties - may review Federal requisitions to determine that items are properly coded, authorized, allowable and reasonable; determine that funds are available prior to submitting Federal requisitions for fund certification; process Federal invoices; review Federal invoices; review and process Federal payroll supplied by a third-party and other Federal accounting duties as assigned. Other critical duties: (a) Assist staff throughout the Center to know and better understand our financial policies and procedures. Participate in group training sessions as well as one-on-one instruction; (b) Support preparation for and participate in annual financial statement audit and other regulatory audits; (c) Suggest improvements in processes to increase effectiveness and compliance as well as assist with any procedural changes as they arise; (d) Purchase Order maintenance; (e) Special Projects and other duties as assigned; (f) Maintain current process documentation for specific duties, and (g) Assist with preparation and implementation of the new ERP system, Sage Intacct with other Finance team members. Other duties as assigned. Key Qualifications At least 2-4 years of general accounting/bookkeeping experience. Bachelor’s degree in business-related field preferred. Critical technical skills: Strong Excel and other Microsoft Office/Teams experience and proficiency in use of general ledger applications (familiarity with Lawson or Sage Intacct software is a differentiating factor). Good written-oral communication and interpersonal skills, and attention to detail. Experience with account reconciliations and fixed assets is a plus. Candidate must be local or willing to relocate to the DMV area. Additional Information Although occurring infrequently, this position may be required to work odd hours based on internal and external customer needs, including, if necessary, evenings, weekends, holidays, and occasional periods of work beyond normal full-time. Occasional lifting and moving of supplies and files weighing as much as 26 pounds in high or tight spaces.
Full Time Regular
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all full-time employees including: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2023 staff video! Job Description Under the supervision of the Director of Accounting Operations, and Senior Accounting personnel, the General Accountant will support time-sensitive processes in key areas of the Center’s operations. The General Accountant will regularly record, analyze, and reconcile transactions for assigned business operations in collaboration with internal departments. The General Accountant will also assist in the regular preparation of financial analyses and reconciliations in support of reporting to internal and external users including the CFO, the President, Senior Vice Presidents, Committees of the Board, vendors, and the independent auditors. The Kennedy Center’s performance and events business cycle occurs weekly which drives the work efforts of this position. Accounting closes occurs monthly within 10 to 15 business days after the end of the period (last Sunday of the month closest to the 30th). This position’s work efforts, as a result, will also support closing the fiscal period. Key Responsibilities Transaction accounting – Enter daily, weekly, monthly, quarterly and/or annual transaction data into the accounting system. Verify financial data and supporting documents received for accuracy; prepare and enter general ledger journals for assigned areas; and interact with program personnel and other finance team members to resolve questions and obtain revisions to data provided, as necessary. Assigned areas may include but are not limited to cash transactions, fixed assets; federal, performance and external event expense settlements; and events business cycle transactions (credit card payments, KC Internal Purchase Orders (KCIPO) and other receivables/revenues). Month-/Year-end reconciliation tasks Prepare reconciliations between the general ledger and subsidiary ledgers, including bank reconciliations, and resolve reconciling items with research or discussion with program or team members. May update and maintain prepaid expenses, accounts receivable and other asset or liability accounts; maintain and update fixed assets and depreciation schedule; monitor outstanding checks; and manage the escheatment process. May serve as the primary contact for bank account administration; email departments on a periodic basis regarding performance and external show settlements; collect cognizant signatures on federal settlements or collaborate with Senior Accountants or programs on other items as assigned. Billing duties - may review Federal requisitions to determine that items are properly coded, authorized, allowable and reasonable; determine that funds are available prior to submitting Federal requisitions for fund certification; process Federal invoices; review Federal invoices; review and process Federal payroll supplied by a third-party and other Federal accounting duties as assigned. Other critical duties: (a) Assist staff throughout the Center to know and better understand our financial policies and procedures. Participate in group training sessions as well as one-on-one instruction; (b) Support preparation for and participate in annual financial statement audit and other regulatory audits; (c) Suggest improvements in processes to increase effectiveness and compliance as well as assist with any procedural changes as they arise; (d) Purchase Order maintenance; (e) Special Projects and other duties as assigned; (f) Maintain current process documentation for specific duties, and (g) Assist with preparation and implementation of the new ERP system, Sage Intacct with other Finance team members. Other duties as assigned. Key Qualifications At least 2-4 years of general accounting/bookkeeping experience. Bachelor’s degree in business-related field preferred. Critical technical skills: Strong Excel and other Microsoft Office/Teams experience and proficiency in use of general ledger applications (familiarity with Lawson or Sage Intacct software is a differentiating factor). Good written-oral communication and interpersonal skills, and attention to detail. Experience with account reconciliations and fixed assets is a plus. Candidate must be local or willing to relocate to the DMV area. Additional Information Although occurring infrequently, this position may be required to work odd hours based on internal and external customer needs, including, if necessary, evenings, weekends, holidays, and occasional periods of work beyond normal full-time. Occasional lifting and moving of supplies and files weighing as much as 26 pounds in high or tight spaces.
Our Fortune 500 Company client is seeking to directly hire a talented Sr. System Administrator (M365 Collaboration Engr.).
CANDIDATE SUBMISSION REQUIREMENTS:
In order to receive consideration for an interview referral submission to our client's Hiring Manager for this role, each candidate must be reasonably qualified and comply with the following requirements:
1) Must be within commutable distance to Atlanta, GA or Birmingham, AL or Gulfport, MS or Naperville, IL.
2) Fully comply with ALL instructions below under the [How to Apply] section.
3) Fully complete all Responses to the Hiring Manager's Screening Questions below.
4) Must be permanently authorized to work in the U.S. WITHOUT requiring any current or future sponsorship (e.g., U.S. citizen, permanent resident card).
JOB SUMMARY:
This position, within a collaborative team environment, is responsible for System Administration of the Fortune 500 Company Microsoft 365 Collaboration tools and PDF solutions across the enterprise. This includes:
Collaborate with team and internal stakeholders to design, implement, and manage cloud efforts focused on Microsoft 365 initiatives, with a focus on improving business functionality and user experience.
Configure, deploy, and manage Office 365 applications and features to meet business requirements, industry best practices, and security guidelines.
Serve as 3rd level for escalation, provide technical guidance and support to end-users, addressing their questions and issues related to Microsoft 365.
Create and maintain detailed technical documentation, including system configurations, technical specifications, designs, processes, operational procedures, knowledge articles, test plans, and test results.
Develop and deliver training programs to educate stakeholders, users, and IT support staff on best practices and policies.
Develop and enforce governance policies, user guidelines, and security measures for Office 365.
Conduct regular performance and security audits to identify areas for improvement and implement necessary changes.
Stay up to date with the latest Microsoft 365 features, changes, updates, roadmaps, and releases and evaluate their applicability to the organization and recommend relevant improvements.
Monitor performance, availability, and configuration standards of Microsoft 365 services and taking appropriate actions to ensure service levels are met.
JOB REQUIREMENTS:
Technical Skills:
In-depth knowledge and experience with Microsoft technologies including Microsoft Teams, SharePoint Online, OneDrive for Business, Office 365 tenant administration, GPO policies, Office client patching, conditional access, PowerShell scripting, MS graph connector, external access, and documentation - Required.
Proven experience as an Office 365 Engineer, with a strong understanding of Office 365 applications and services - Required.
In-depth knowledge of Office 365 administration, including user management, license management, security settings, and compliance features - Required.
Proficiency in configuring and troubleshooting Office 365 services such as Word, Excel, PowerPoint, OneNote, SharePoint Online, OneDrive, and Teams - Required.
Programming / scripting skills using PowerShell scripting for Office 365 automation and administration – Desired.
Familiarity with Active Directory and Azure Active Directory – Desired.
Working knowledge of network protocols, DNS, authentication methods, server, and storage technology - Desired.
Recognition of cyber security threats, risks, and importance of protecting the enterprise – Desired.
Non-Technical Skills:
Excellent communication skills (both oral and written) as well as technical writing.
Ability to work both independently and in a geographically dispersed team environment.
Good problem solving and decision-making skills; ability to understand and analyze complex issues.
Self-motivated, detail orientated, highly organized and able to handle a variety of tasks and responsibilities in an efficient manner with a high level of quality.
Ability to simplify complex subjects in a way that can be easily understood by non-technical audiences.
Ability to assess the impact of changes and quantify risk to ensure appropriate business decisions are made.
_________________________________________________________________
TO APPLY:
Click on the APPLY button to send your resume and other credentials and full responses to the Hiring Manager's Questionnaire below to MPN Diversity Recruiters.
__________________________________________________________________
HIRING MANAGER'S SCREENING QUESTIONS:
Please answer ALL of the questions BELOW as accurately as possible. If you're determined to be reasonably qualified, you will be submitted to our client for a potential interview and direct hiring consideration for this great opportunity.
1) What administrative roles have you had in the Microsoft 365 cloud environment and how have you used them?
2) Have you patched Microsoft 365 applications? If yes, please describe the process you used?
3) What Microsoft 365 services have you supported?
4) Explain the support tiers within your current or previous position. What tier were you in?
5) Describe how you approach troubleshooting M365 application issues?
6) Describe your non-technical skills that you think would benefit you in this role?
7) Fortune 500 Company provides a competitive compensation package to include a base salary, incentive pay (bonus), and comprehensive benefits which include a pension/cash balance plan and matching 401(k) plan. Please indicate the salary/pay rate you are seeking for this position. You may list a salary range, but please do not state Negotiable or N/A.
8) Fortune 500 Company does not offer any sponsorships. Are you permanently authorized to work in the U.S. (i.e., U.S. citizen, permanent resident) WITHOUT requiring any current or future sponsorship?
Full Time
Our Fortune 500 Company client is seeking to directly hire a talented Sr. System Administrator (M365 Collaboration Engr.).
CANDIDATE SUBMISSION REQUIREMENTS:
In order to receive consideration for an interview referral submission to our client's Hiring Manager for this role, each candidate must be reasonably qualified and comply with the following requirements:
1) Must be within commutable distance to Atlanta, GA or Birmingham, AL or Gulfport, MS or Naperville, IL.
2) Fully comply with ALL instructions below under the [How to Apply] section.
3) Fully complete all Responses to the Hiring Manager's Screening Questions below.
4) Must be permanently authorized to work in the U.S. WITHOUT requiring any current or future sponsorship (e.g., U.S. citizen, permanent resident card).
JOB SUMMARY:
This position, within a collaborative team environment, is responsible for System Administration of the Fortune 500 Company Microsoft 365 Collaboration tools and PDF solutions across the enterprise. This includes:
Collaborate with team and internal stakeholders to design, implement, and manage cloud efforts focused on Microsoft 365 initiatives, with a focus on improving business functionality and user experience.
Configure, deploy, and manage Office 365 applications and features to meet business requirements, industry best practices, and security guidelines.
Serve as 3rd level for escalation, provide technical guidance and support to end-users, addressing their questions and issues related to Microsoft 365.
Create and maintain detailed technical documentation, including system configurations, technical specifications, designs, processes, operational procedures, knowledge articles, test plans, and test results.
Develop and deliver training programs to educate stakeholders, users, and IT support staff on best practices and policies.
Develop and enforce governance policies, user guidelines, and security measures for Office 365.
Conduct regular performance and security audits to identify areas for improvement and implement necessary changes.
Stay up to date with the latest Microsoft 365 features, changes, updates, roadmaps, and releases and evaluate their applicability to the organization and recommend relevant improvements.
Monitor performance, availability, and configuration standards of Microsoft 365 services and taking appropriate actions to ensure service levels are met.
JOB REQUIREMENTS:
Technical Skills:
In-depth knowledge and experience with Microsoft technologies including Microsoft Teams, SharePoint Online, OneDrive for Business, Office 365 tenant administration, GPO policies, Office client patching, conditional access, PowerShell scripting, MS graph connector, external access, and documentation - Required.
Proven experience as an Office 365 Engineer, with a strong understanding of Office 365 applications and services - Required.
In-depth knowledge of Office 365 administration, including user management, license management, security settings, and compliance features - Required.
Proficiency in configuring and troubleshooting Office 365 services such as Word, Excel, PowerPoint, OneNote, SharePoint Online, OneDrive, and Teams - Required.
Programming / scripting skills using PowerShell scripting for Office 365 automation and administration – Desired.
Familiarity with Active Directory and Azure Active Directory – Desired.
Working knowledge of network protocols, DNS, authentication methods, server, and storage technology - Desired.
Recognition of cyber security threats, risks, and importance of protecting the enterprise – Desired.
Non-Technical Skills:
Excellent communication skills (both oral and written) as well as technical writing.
Ability to work both independently and in a geographically dispersed team environment.
Good problem solving and decision-making skills; ability to understand and analyze complex issues.
Self-motivated, detail orientated, highly organized and able to handle a variety of tasks and responsibilities in an efficient manner with a high level of quality.
Ability to simplify complex subjects in a way that can be easily understood by non-technical audiences.
Ability to assess the impact of changes and quantify risk to ensure appropriate business decisions are made.
_________________________________________________________________
TO APPLY:
Click on the APPLY button to send your resume and other credentials and full responses to the Hiring Manager's Questionnaire below to MPN Diversity Recruiters.
__________________________________________________________________
HIRING MANAGER'S SCREENING QUESTIONS:
Please answer ALL of the questions BELOW as accurately as possible. If you're determined to be reasonably qualified, you will be submitted to our client for a potential interview and direct hiring consideration for this great opportunity.
1) What administrative roles have you had in the Microsoft 365 cloud environment and how have you used them?
2) Have you patched Microsoft 365 applications? If yes, please describe the process you used?
3) What Microsoft 365 services have you supported?
4) Explain the support tiers within your current or previous position. What tier were you in?
5) Describe how you approach troubleshooting M365 application issues?
6) Describe your non-technical skills that you think would benefit you in this role?
7) Fortune 500 Company provides a competitive compensation package to include a base salary, incentive pay (bonus), and comprehensive benefits which include a pension/cash balance plan and matching 401(k) plan. Please indicate the salary/pay rate you are seeking for this position. You may list a salary range, but please do not state Negotiable or N/A.
8) Fortune 500 Company does not offer any sponsorships. Are you permanently authorized to work in the U.S. (i.e., U.S. citizen, permanent resident) WITHOUT requiring any current or future sponsorship?
The John F. Kennedy Center for Performing Arts
Washington DC
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all full-time employees including: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2023 staff video! Job Description The Kennedy Center for the Performing Arts strives to deliver efficient and effective technology solutions across a wide range of disciplines and departments. Our success is largely dependent on the stellar ability of the program and project management team. We’re currently searching for an experienced Senior Program Director, (SPD) Technology to join our team. The position is responsible for engaging with and managing stakeholders across the enterprise to gain a strong understanding of the business needs and how software and technology can enable and improve Kennedy Center operations to deliver high quality technology solutions. This position requires hands-on experience in all aspects of program and project management and software architecture. The SPD must be proficient in building and leading organizational applications and systems such as HR, Finance, CRM, and ERP. The SPD will also play a key role in managing several vendor relationships. Key Responsibilities Create roadmap and timing of implementation of the roadmap based on business requirements and strategy and budgetary allowances Partner with IT and non-IT business sponsors to define success metrics and criteria Partner with organizational stakeholders to align and prioritize current and future IT initiatives in support of the Kennedy Center’s operational and mission objectives Manage user expectations with respect to the finished product; provide projects oversight Create and communicate project status, team and stakeholder meeting agendas, and other communication as required Develop a practical and working knowledge of business processes; interact with key business partners to recommend solutions that best meet KC’s strategic needs Prioritize IT initiatives across functional work areas for effective resource planning Continually update and follow up with relevant business stakeholders of project status and periodically publish project status reports. Assess and resolve all high priority project risks as they are encountered Develop the project charter, integrated project plan, resource plan, contingency plan, and related project management artifacts Works in a fast-paced project delivery environment collaborating with internal clients, vendors, stakeholders, and sponsors Organizes and guides project operations through Agile methodologies; defines roles and responsibilities for users and stakeholders Identify, assess, and control risks and plan responses to increase the likelihood of successful completion of technology projects Mentor project team and stakeholders on project management process and requirements Assist the Technology, Development, Marketing, Sales, Finance, HR, and Education teams in the creation of case studies, proposals, and project scoping Key Qualifications Bachelor’s degree (or equivalent) preferably in IT, Project Management, or a business-related field. At least 10 years of experience in IT program and project management. 10+ years’ experience with Agile project management delivery. PMP certification, business analyst background, highly desired. End-to-end working knowledge of CRM, data and systems integration and implementation of HRIS (UKG), ERP (Sage Intacct) systems Experience working within a highly complex organization as a project or program manager and enterprise IT environments Outstanding knowledge of change management principles Strong verbal and written communication skills, including the ability to present IT and project management information to a non-IT audience Proficiency in Microsoft Office and working knowledge of related financial systems
Full Time Regular
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all full-time employees including: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2023 staff video! Job Description The Kennedy Center for the Performing Arts strives to deliver efficient and effective technology solutions across a wide range of disciplines and departments. Our success is largely dependent on the stellar ability of the program and project management team. We’re currently searching for an experienced Senior Program Director, (SPD) Technology to join our team. The position is responsible for engaging with and managing stakeholders across the enterprise to gain a strong understanding of the business needs and how software and technology can enable and improve Kennedy Center operations to deliver high quality technology solutions. This position requires hands-on experience in all aspects of program and project management and software architecture. The SPD must be proficient in building and leading organizational applications and systems such as HR, Finance, CRM, and ERP. The SPD will also play a key role in managing several vendor relationships. Key Responsibilities Create roadmap and timing of implementation of the roadmap based on business requirements and strategy and budgetary allowances Partner with IT and non-IT business sponsors to define success metrics and criteria Partner with organizational stakeholders to align and prioritize current and future IT initiatives in support of the Kennedy Center’s operational and mission objectives Manage user expectations with respect to the finished product; provide projects oversight Create and communicate project status, team and stakeholder meeting agendas, and other communication as required Develop a practical and working knowledge of business processes; interact with key business partners to recommend solutions that best meet KC’s strategic needs Prioritize IT initiatives across functional work areas for effective resource planning Continually update and follow up with relevant business stakeholders of project status and periodically publish project status reports. Assess and resolve all high priority project risks as they are encountered Develop the project charter, integrated project plan, resource plan, contingency plan, and related project management artifacts Works in a fast-paced project delivery environment collaborating with internal clients, vendors, stakeholders, and sponsors Organizes and guides project operations through Agile methodologies; defines roles and responsibilities for users and stakeholders Identify, assess, and control risks and plan responses to increase the likelihood of successful completion of technology projects Mentor project team and stakeholders on project management process and requirements Assist the Technology, Development, Marketing, Sales, Finance, HR, and Education teams in the creation of case studies, proposals, and project scoping Key Qualifications Bachelor’s degree (or equivalent) preferably in IT, Project Management, or a business-related field. At least 10 years of experience in IT program and project management. 10+ years’ experience with Agile project management delivery. PMP certification, business analyst background, highly desired. End-to-end working knowledge of CRM, data and systems integration and implementation of HRIS (UKG), ERP (Sage Intacct) systems Experience working within a highly complex organization as a project or program manager and enterprise IT environments Outstanding knowledge of change management principles Strong verbal and written communication skills, including the ability to present IT and project management information to a non-IT audience Proficiency in Microsoft Office and working knowledge of related financial systems
University of California Office of the President
Oakland, CA, USA
DIRECTOR OF OPERATIONS & DEPUTY TO THE EXECUTIVE DIRECTOR - WASHINGTON, DC
UC OFFICE OF THE PRESIDENT At the University of California (UC), your contributions make a difference. A world leader producing Nobel and Pulitzer prize recipients with over 150 years of groundbreaking research transforming the world. Choose a career where you can leverage your knowledge, skills and aspirations to inspire and support some of the greatest minds in the world, and those who will follow in their footsteps. Working at the University of California is being part of a unique institution, and a vibrant and diverse community. At the University of California, Office of the President, we propel our mission through impactful work locally, in government centers and systemwide. We are passionate people, serving the greater good.
The University of California, one of the largest and most acclaimed institutions of higher learning in the world, is dedicated to excellence in teaching, research and public service. The University of California Office of the President is the headquarters to the 10 campuses, six academic medical centers and three national laboratories and enrolls premier students from California, the nation and the world. Learn more about the UC Office of the President
DEPARTMENT OVERVIEW UCDC is a system-wide program of the nine University of California undergraduate campuses at Berkeley, Davis, Irvine, Los Angeles, Merced, Riverside, San Diego, Santa Barbara, and Santa Cruz. The Program provides residential, internship, and instructional experiences for UC students (and faculty) within Washington's rich cultural, political, and international environment. The Program is housed at the Washington Center, an 11-story building that includes offices, classrooms, and living space for more than 270 students in the Dupont Circle neighborhood of Washington, DC.
POSITION SUMMARY The Director of Operations and Deputy to the Executive Director (DODED) will be a member of the UCDC Leadership Team, report directly to the UCDC Executive Director (ED), and oversee UCDC operations and administrative functions including finance, Information Technology services, facilities, and Human Resources. The DODED will provide strategic guidance and advising to the Executive Director in matters related to resource planning and program development. Together with the ED and the Director of Academic & Student Affairs, the DODED will provide leadership, direction, and oversight of the UCDC Center and program. This position is located in Washington, DC.
Responsibilities · 50% Manage Operations Team: Manage Operations Team (currently 7 FTE across different units), in close partnership with UCOP Program Analyst. Promote collaboration and communication within the Management Team and enhance partnership and bilateral communication with UCOP operational partners. Ensure compliance with applicable local and UCOP policies and procedures. Work with Managers to develop and maintain Standard Operating Procedures for each unit. Manage the Data Analyst (currently 1 FTE) and oversee all data, research, and reporting needs at UCDC. This includes but is not limited to maintaining UCDC's operational budget, ensuring operational compliance, development of a data infrastructure and other ongoing reporting associated with UCDC’s operations, student enrollment, and academic programming. Work to maintain a diverse, productive, equitable, and inclusive UCDC community.
· 40% Strategy and Development: Serve as a key trusted advisor to the Executive Director, providing strategic guidance and operational oversight, aimed at ensuring UCDC achieves a self-sustaining business model. Establish and implement a strategic plan for development, aimed at optimizing the Executive Director’s engagement in development activities. Lead development and execution of high-profile public events, receptions, and fundraisers. Implement UCDC values, mission, vision, and strategic direction, in collaboration with UCDC’s leadership team. Work closely with various partners and stakeholders, including UC Office of the President, UC Campuses/Locations, as well as external organizations, to ensure alignment of objectives and seamless execution of organizational initiatives. Initiate and design studies, summary reports and background materials including approaches, trends, sources and uses, etc., that have a significant impact on UCDC.
· 10% Operational Compliance: Oversight of revenue and expenses to ensure the long-term viability of the UCDC program and the maintenance of the UCDC Center. Provide strategic oversight for the development of the annual budget; determining expense priorities, recommending and implementing changes to methods, unit planning, staffing, programs and other financial activities.
Required Qualifications · Minimum 10 years’ experience in higher education, non-profit management, or equivalent. · Advanced skills in short- and long-range planning, program and project management, facilitation, and collaboration. · Experience developing and implementing strategic plans. · Proven ability to focus on priorities, strategies, and vision. · Substantial experience in operations management. · Experience managing budgets and doing financial analysis and reporting. · Experience successfully supervising staff in pursuit of common goals. · Experience leading and communicating effectively. · Experience building and sustaining collaborative teams and/or networks. · Understanding of the University’s missions of teaching, research, and public service and an ability to support those missions through the work of UCDC. · Maintains the highest level of integrity, professionalism, and ethics.
Education Required Qualifications · Bachelor's degree in related area and / or equivalent experience / training
Preferred Qualifications · MBA, Master’s in nonprofit management, or similar advanced degree.
SPECIAL CONDITIONS SALARY AND BENEFITS Job Title Administrative Manager 2
Job Code 000548
Salary Grade Grade 27
Payscale: $180,000 - $215,000
The University of California, Office of the President, is required to provide a reasonable estimate of the compensation range for this role. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The full salary range shows the growth potential for this position and the pay scale is the budgeted salary or hourly range that the University reasonably expects to pay for this position.
Benefits: For information on the comprehensive benefits package offered by the University visit: Benefits of Belonging
ADDITIONAL INFORMATION HOW TO APPLY Please be prepared to attach a cover letter and resume with your application.
APPLICATION REVIEW DATE The first review date for this job is March 1, 2024. The position will be open until filled.
CONDITIONS OF EMPLOYMENT Background Check Process: Successful completion of a background check is required for this critical position. Background check process at UCOP
Smoke Free Work Environment: The University of California, Office of the President, is smoke & tobacco-free as of January 1, 2014. UC Smoke & Tobacco Free Policy
As a condition of employment, you will be required to comply with the University of California Policy on Vaccination Programs, as may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.
EEO STATEMENT The University of California, Office of the President, is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. EEO/AA
Employer UC Nondiscrimination Policy The University of California, Office of the President, strives to make this job board accessible to any and all users. If you have comments regarding the accessibility of our website or need assistance completing the application process, please contact us at: Accessibility or email the Human Resource Department at epost@ucop.edu. To apply, visit: https://apptrkr.com/4975976
Full Time
DIRECTOR OF OPERATIONS & DEPUTY TO THE EXECUTIVE DIRECTOR - WASHINGTON, DC
UC OFFICE OF THE PRESIDENT At the University of California (UC), your contributions make a difference. A world leader producing Nobel and Pulitzer prize recipients with over 150 years of groundbreaking research transforming the world. Choose a career where you can leverage your knowledge, skills and aspirations to inspire and support some of the greatest minds in the world, and those who will follow in their footsteps. Working at the University of California is being part of a unique institution, and a vibrant and diverse community. At the University of California, Office of the President, we propel our mission through impactful work locally, in government centers and systemwide. We are passionate people, serving the greater good.
The University of California, one of the largest and most acclaimed institutions of higher learning in the world, is dedicated to excellence in teaching, research and public service. The University of California Office of the President is the headquarters to the 10 campuses, six academic medical centers and three national laboratories and enrolls premier students from California, the nation and the world. Learn more about the UC Office of the President
DEPARTMENT OVERVIEW UCDC is a system-wide program of the nine University of California undergraduate campuses at Berkeley, Davis, Irvine, Los Angeles, Merced, Riverside, San Diego, Santa Barbara, and Santa Cruz. The Program provides residential, internship, and instructional experiences for UC students (and faculty) within Washington's rich cultural, political, and international environment. The Program is housed at the Washington Center, an 11-story building that includes offices, classrooms, and living space for more than 270 students in the Dupont Circle neighborhood of Washington, DC.
POSITION SUMMARY The Director of Operations and Deputy to the Executive Director (DODED) will be a member of the UCDC Leadership Team, report directly to the UCDC Executive Director (ED), and oversee UCDC operations and administrative functions including finance, Information Technology services, facilities, and Human Resources. The DODED will provide strategic guidance and advising to the Executive Director in matters related to resource planning and program development. Together with the ED and the Director of Academic & Student Affairs, the DODED will provide leadership, direction, and oversight of the UCDC Center and program. This position is located in Washington, DC.
Responsibilities · 50% Manage Operations Team: Manage Operations Team (currently 7 FTE across different units), in close partnership with UCOP Program Analyst. Promote collaboration and communication within the Management Team and enhance partnership and bilateral communication with UCOP operational partners. Ensure compliance with applicable local and UCOP policies and procedures. Work with Managers to develop and maintain Standard Operating Procedures for each unit. Manage the Data Analyst (currently 1 FTE) and oversee all data, research, and reporting needs at UCDC. This includes but is not limited to maintaining UCDC's operational budget, ensuring operational compliance, development of a data infrastructure and other ongoing reporting associated with UCDC’s operations, student enrollment, and academic programming. Work to maintain a diverse, productive, equitable, and inclusive UCDC community.
· 40% Strategy and Development: Serve as a key trusted advisor to the Executive Director, providing strategic guidance and operational oversight, aimed at ensuring UCDC achieves a self-sustaining business model. Establish and implement a strategic plan for development, aimed at optimizing the Executive Director’s engagement in development activities. Lead development and execution of high-profile public events, receptions, and fundraisers. Implement UCDC values, mission, vision, and strategic direction, in collaboration with UCDC’s leadership team. Work closely with various partners and stakeholders, including UC Office of the President, UC Campuses/Locations, as well as external organizations, to ensure alignment of objectives and seamless execution of organizational initiatives. Initiate and design studies, summary reports and background materials including approaches, trends, sources and uses, etc., that have a significant impact on UCDC.
· 10% Operational Compliance: Oversight of revenue and expenses to ensure the long-term viability of the UCDC program and the maintenance of the UCDC Center. Provide strategic oversight for the development of the annual budget; determining expense priorities, recommending and implementing changes to methods, unit planning, staffing, programs and other financial activities.
Required Qualifications · Minimum 10 years’ experience in higher education, non-profit management, or equivalent. · Advanced skills in short- and long-range planning, program and project management, facilitation, and collaboration. · Experience developing and implementing strategic plans. · Proven ability to focus on priorities, strategies, and vision. · Substantial experience in operations management. · Experience managing budgets and doing financial analysis and reporting. · Experience successfully supervising staff in pursuit of common goals. · Experience leading and communicating effectively. · Experience building and sustaining collaborative teams and/or networks. · Understanding of the University’s missions of teaching, research, and public service and an ability to support those missions through the work of UCDC. · Maintains the highest level of integrity, professionalism, and ethics.
Education Required Qualifications · Bachelor's degree in related area and / or equivalent experience / training
Preferred Qualifications · MBA, Master’s in nonprofit management, or similar advanced degree.
SPECIAL CONDITIONS SALARY AND BENEFITS Job Title Administrative Manager 2
Job Code 000548
Salary Grade Grade 27
Payscale: $180,000 - $215,000
The University of California, Office of the President, is required to provide a reasonable estimate of the compensation range for this role. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The full salary range shows the growth potential for this position and the pay scale is the budgeted salary or hourly range that the University reasonably expects to pay for this position.
Benefits: For information on the comprehensive benefits package offered by the University visit: Benefits of Belonging
ADDITIONAL INFORMATION HOW TO APPLY Please be prepared to attach a cover letter and resume with your application.
APPLICATION REVIEW DATE The first review date for this job is March 1, 2024. The position will be open until filled.
CONDITIONS OF EMPLOYMENT Background Check Process: Successful completion of a background check is required for this critical position. Background check process at UCOP
Smoke Free Work Environment: The University of California, Office of the President, is smoke & tobacco-free as of January 1, 2014. UC Smoke & Tobacco Free Policy
As a condition of employment, you will be required to comply with the University of California Policy on Vaccination Programs, as may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.
EEO STATEMENT The University of California, Office of the President, is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. EEO/AA
Employer UC Nondiscrimination Policy The University of California, Office of the President, strives to make this job board accessible to any and all users. If you have comments regarding the accessibility of our website or need assistance completing the application process, please contact us at: Accessibility or email the Human Resource Department at epost@ucop.edu. To apply, visit: https://apptrkr.com/4975976
Outreach and Events Coordinator
Job no: 533260
Work type: Classified Staff
Location: Eugene, OR
Categories: Administrative/Professional, Administrative/Office Support, Communications/Public Relations/Marketing, Development, Library
Department: Libraries Classification: Univ Dev Proj Coordinator 1 Appointment Type and Duration: Regular, Ongoing Salary: $19.72 - $29.96 per hour FTE: 1.0
Review of Applications Begins
February 12, 2024; position open until filled
Special Instructions to Applicants
To ensure consideration for the position, please include with your online application: 1. current resume, which includes dates of employment, and 2. a cover letter stating your interest and qualifications for the position
Department Summary
About the University The University of Oregon is one of only two Pacific Northwest members of the Association of American Universities and holds the distinction of a “very high research activity” ranking in the Carnegie Classification of Institutions of Higher Education. The UO enrolls more than 20,000 undergraduate and 3,600 graduate students representing all 50 states and nearly 100 countries. The UO is guided by a diversity framework that involves a commitment to diversity, equity, and inclusion for all students, faculty, staff, alumni, and community members. In recent years, the university has increased the diversity of its student body, as well as campus-wide efforts to build a welcoming, inclusive community. The UO's 295-acre campus features state-of-the-art facilities in an arboretum-like setting within the traditional homelands of the Kalapuya people. The UO is located in Eugene, a vibrant city of 175,000 with a wide range of cultural and culinary offerings, a pleasant year-round climate, and a community engaged in environmental and social concerns. The campus is within easy driving distance of the Pacific Coast, the Cascade Mountains, and Portland.
About the UO Libraries: The University of Oregon Libraries is an essential partner in the University of Oregon's educational, research, and public service mission. With five locations on the Eugene campus and branches at UO Portland and the Oregon Institute of Marine Biology, the UO Libraries offer many flexible service- and technology-rich environments for our users' research, learning, and publishing needs.
The UO Libraries' mission is to inform research and learning breakthroughs for Oregon. We strive to realize our vision of being a model for the enduring, positive impact that research libraries can have on their academic and civic communities. We do that with an unwavering commitment to our values. Learn more about the UO Libraries' strategic design, our values, and our goals at library.uoregon.edu/strategy The University of Oregon Libraries is the only Association of Research Libraries (ARL) member in Oregon. We are also members of the Orbis Cascade Alliance, SPARC, Center for Research Libraries, DuraSpace, the Council on Library and Information Resources, the Coalition for Networked Information, EDUCAUSE, and other major organizations.
Position Summary
The Outreach and Events Coordinator works to build bridges between UO Libraries and the communities we serve, including students, faculty, staff, alumni, and donors. Reporting to the Associate Vice Provost and University Librarian for Central Services, this position will design, coordinate, and implement outreach initiatives to actively engage and foster strong relationships with our user communities. They will be responsible for managing a wide range of programming from Week of Welcome and finals stress-buster events for students to donor development and recognition celebrations. This position will showcase the fascinating facets of our library by developing and leading guided tours, focusing on areas such as art & architecture, services, conservation, and special collections. They will also collaborate closely with the Libraries Communications team to create compelling promotional content across various media platforms.
The Outreach and Events Coordinator also plays a pivotal role in donor outreach. They will organize key Libraries Advancement Council meetings, manage our donor recognition programs, and coordinate endowment reports, working across library departments to bring impactful insights to our donors. This position actively participates in campus-wide stewardship, collaborating with peers to constantly enhance our approach to donor relations. They will provide support to the Associate Director of Development assigned to Libraries within University Advancement, attend Advancement all-personnel meetings, and make significant contributions to Advancement initiatives and projects related to Libraries.
We welcome applications from candidates with diverse professional backgrounds, and we acknowledge that the professional competencies for this role can be developed in a variety of ways. We are most interested in finding the best candidate for the job and recognize that a successful candidate may come from a less traditional career trajectory, such as having skills and abilities gained outside a classroom context, or an equivalent skill set. If your unique background and experience make you qualified for this role, please help us see that by explaining them in your application materials.
Minimum Requirements
Two years of experience in Public Relations or related work. One year of this experience must have included the development and implementation of fund-raising or donor-cultivation events; AND A Bachelor's degree or three more years of relevant experience.
Professional Competencies
• Excellent communication skills
• Ability to navigate a complex institution and build strong relationships across campus and in the community
• Excellent organizational, detail-oriented, and record-keeping skills
• Excellent time management skills and ability to manage several projects, timelines, and stakeholder sensitivities at once
• Ability to show initiative and confidence in making independent decisions; knowing when and where to refer a wide range of problems and inquiries
• Ability to use diplomacy and good judgment when working with diverse audiences
• Strong public relations and customer service skills
Preferred Qualifications
• Demonstrated experience coordinating outreach efforts, ideally in a nonprofit or governmental setting
• One year or more experience in libraries or higher education
• One year or more experience planning and coordinating events for a large complex organization
• High level of skill using Outlook, Word, Excel, PowerPoint, as well as using CRM database applications (e.g., Advance, Salesforce, etc.)
FLSA Exempt: No
All offers of employment are contingent upon successful completion of a background inquiry.
This is a classified position represented by the SEIU Local 503, Oregon Public Employees Union.
The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans, and paid time off. For more information about benefits, visit http://hr.uoregon.edu/careers/about-benefits.
The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at mailto:uocareers@uoregon.edu or 541-346-5112.
UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Civil Rights Compliance, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the http://studentlife.uoregon.edu/nondiscrimination.
In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at https://clery.uoregon.edu/annual-campus-security-and-fire-safety-report.
To apply, visit https://apptrkr.com/4973049
Full Time
Outreach and Events Coordinator
Job no: 533260
Work type: Classified Staff
Location: Eugene, OR
Categories: Administrative/Professional, Administrative/Office Support, Communications/Public Relations/Marketing, Development, Library
Department: Libraries Classification: Univ Dev Proj Coordinator 1 Appointment Type and Duration: Regular, Ongoing Salary: $19.72 - $29.96 per hour FTE: 1.0
Review of Applications Begins
February 12, 2024; position open until filled
Special Instructions to Applicants
To ensure consideration for the position, please include with your online application: 1. current resume, which includes dates of employment, and 2. a cover letter stating your interest and qualifications for the position
Department Summary
About the University The University of Oregon is one of only two Pacific Northwest members of the Association of American Universities and holds the distinction of a “very high research activity” ranking in the Carnegie Classification of Institutions of Higher Education. The UO enrolls more than 20,000 undergraduate and 3,600 graduate students representing all 50 states and nearly 100 countries. The UO is guided by a diversity framework that involves a commitment to diversity, equity, and inclusion for all students, faculty, staff, alumni, and community members. In recent years, the university has increased the diversity of its student body, as well as campus-wide efforts to build a welcoming, inclusive community. The UO's 295-acre campus features state-of-the-art facilities in an arboretum-like setting within the traditional homelands of the Kalapuya people. The UO is located in Eugene, a vibrant city of 175,000 with a wide range of cultural and culinary offerings, a pleasant year-round climate, and a community engaged in environmental and social concerns. The campus is within easy driving distance of the Pacific Coast, the Cascade Mountains, and Portland.
About the UO Libraries: The University of Oregon Libraries is an essential partner in the University of Oregon's educational, research, and public service mission. With five locations on the Eugene campus and branches at UO Portland and the Oregon Institute of Marine Biology, the UO Libraries offer many flexible service- and technology-rich environments for our users' research, learning, and publishing needs.
The UO Libraries' mission is to inform research and learning breakthroughs for Oregon. We strive to realize our vision of being a model for the enduring, positive impact that research libraries can have on their academic and civic communities. We do that with an unwavering commitment to our values. Learn more about the UO Libraries' strategic design, our values, and our goals at library.uoregon.edu/strategy The University of Oregon Libraries is the only Association of Research Libraries (ARL) member in Oregon. We are also members of the Orbis Cascade Alliance, SPARC, Center for Research Libraries, DuraSpace, the Council on Library and Information Resources, the Coalition for Networked Information, EDUCAUSE, and other major organizations.
Position Summary
The Outreach and Events Coordinator works to build bridges between UO Libraries and the communities we serve, including students, faculty, staff, alumni, and donors. Reporting to the Associate Vice Provost and University Librarian for Central Services, this position will design, coordinate, and implement outreach initiatives to actively engage and foster strong relationships with our user communities. They will be responsible for managing a wide range of programming from Week of Welcome and finals stress-buster events for students to donor development and recognition celebrations. This position will showcase the fascinating facets of our library by developing and leading guided tours, focusing on areas such as art & architecture, services, conservation, and special collections. They will also collaborate closely with the Libraries Communications team to create compelling promotional content across various media platforms.
The Outreach and Events Coordinator also plays a pivotal role in donor outreach. They will organize key Libraries Advancement Council meetings, manage our donor recognition programs, and coordinate endowment reports, working across library departments to bring impactful insights to our donors. This position actively participates in campus-wide stewardship, collaborating with peers to constantly enhance our approach to donor relations. They will provide support to the Associate Director of Development assigned to Libraries within University Advancement, attend Advancement all-personnel meetings, and make significant contributions to Advancement initiatives and projects related to Libraries.
We welcome applications from candidates with diverse professional backgrounds, and we acknowledge that the professional competencies for this role can be developed in a variety of ways. We are most interested in finding the best candidate for the job and recognize that a successful candidate may come from a less traditional career trajectory, such as having skills and abilities gained outside a classroom context, or an equivalent skill set. If your unique background and experience make you qualified for this role, please help us see that by explaining them in your application materials.
Minimum Requirements
Two years of experience in Public Relations or related work. One year of this experience must have included the development and implementation of fund-raising or donor-cultivation events; AND A Bachelor's degree or three more years of relevant experience.
Professional Competencies
• Excellent communication skills
• Ability to navigate a complex institution and build strong relationships across campus and in the community
• Excellent organizational, detail-oriented, and record-keeping skills
• Excellent time management skills and ability to manage several projects, timelines, and stakeholder sensitivities at once
• Ability to show initiative and confidence in making independent decisions; knowing when and where to refer a wide range of problems and inquiries
• Ability to use diplomacy and good judgment when working with diverse audiences
• Strong public relations and customer service skills
Preferred Qualifications
• Demonstrated experience coordinating outreach efforts, ideally in a nonprofit or governmental setting
• One year or more experience in libraries or higher education
• One year or more experience planning and coordinating events for a large complex organization
• High level of skill using Outlook, Word, Excel, PowerPoint, as well as using CRM database applications (e.g., Advance, Salesforce, etc.)
FLSA Exempt: No
All offers of employment are contingent upon successful completion of a background inquiry.
This is a classified position represented by the SEIU Local 503, Oregon Public Employees Union.
The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans, and paid time off. For more information about benefits, visit http://hr.uoregon.edu/careers/about-benefits.
The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at mailto:uocareers@uoregon.edu or 541-346-5112.
UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Civil Rights Compliance, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the http://studentlife.uoregon.edu/nondiscrimination.
In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at https://clery.uoregon.edu/annual-campus-security-and-fire-safety-report.
To apply, visit https://apptrkr.com/4973049
Bowling Green State University
Bowling Green, OH, USA
Director, Undergraduate Curriculum and BG Perspectives
Bowling Green State University
Salary: Depends on Qualifications
Job Type: Full-Time
Division: Office of the Provost
Opening Date: 01/25/2024
Location: Main Campus (BG), OH
Job Number: BGSU00328
Department: Office of the Provost
Closing:
Summary
This position: (1) provides oversight, management, administration, and coordination of the operations and functions of various undergraduate academic activities under the Vice Provost for Academic Affairs; (2) leads and/or manages progress of major strategic initiatives and projects that impact BGSU's undergraduate curriculum, programs, University assessment activities, and the integration of technology tools as key elements of that work; (3) provides coordination, analysis, data collection, reports, and other communications in support of undergraduate studies and related activities.
Essential Functions
Undergraduate Curriculum Oversight
• Oversees BGSU's undergraduate curriculum development and management process. Works with stakeholders (faculty, department/college curriculum committees, Undergraduate Council, Committee on Academic Affairs, Faculty Senate, Registration and Records, Institutional Effectiveness, and others) to effectively guide new, modified, and deactivated degrees, programs, and courses through the internal and external curriculum approval processes. • Manages the Curriculum process/system in collaboration with the Graduate College. Identifies and implements improvements and enhancements to the process. Provides annual and ad hoc trainings for BGSU faculty and staff. Ensures appropriate and timely information is on the website. Assists in answering user questions as needed.
BG Perspectives (general education) Oversight
• Provides leadership and direction for the BG Perspectives program. Works with stakeholders (faculty, chairs, deans, Institutional Effectiveness, and the BG Perspectives Committee) to identify and implement continuous improvements in the learning outcomes, program, courses, and assessment process that are consistent with BGSU's strategic initiatives, state requirements, assessment results, and national/regional best practices.
Liaison to Internal Units and External Agencies
• Serves as the BGSU liaison for Ohio Transfer 36 and serve on the Ohio Transfer and Articulation Network Advisor Council (OATN). Coordinates with BGSU's offices of Institutional Effectiveness and Institutional Research to ensure reporting and compliance with internal and external requirements including Ohio Department of Higher Education, US Department of Education, and the Higher Learning Commission. Assists the VPAA in maintaining, updating, and publishing the academic calendar and coordinates with the Registrar on the undergraduate catalog, reviewing and updating academic policies that impact undergraduate education, and on special projects as needed.
Other Administrative Duties
• Serves on internal and external committees and advisory groups; attends professional development programs and workshops; attends meetings on behalf of the Vice Provost for Academic Affairs • Other duties as assigned
Minimum Qualifications
The following Degree is required:
• Master's degree required. Degree must be conferred at the time of application.
The following Degree is preferred: • Master's degree in business, management, education, higher education, curriculum and instruction, or related field
The following Experience is required:
• 5 years higher education experience, which can include teaching, advising, supervision, or administration • 3 years project management experience
The following Experience is preferred:
• 2 years experience in curriculum development and/or assessment • 2 years experience in academic data analysis and reporting
Additional Information
Knowledge, Skills, Abilities
• Demonstrated understanding of the academic functions and roles of curriculum in a college or university setting • Demonstrated understanding of best practices and principles in curriculum management • Experience with program design, development and review, and curriculum design, development and review • Proven ability to analyze, set metrics, and lead implementation of curriculum related activities • Extensive experience working with or developing curriculum management software • Excellent leadership, organizational and change management skills
• Commitment to shared governance and consensus building across diverse constituencies
Deadline to apply: The search committee will review applications until the position is filled; however, for best consideration, applications should be provided by ‘February 15, 2024'.
Bowling Green State University is an Affirmative Action/Equal Opportunity Educator and Employer . We are committed to a multicultural environment and strongly encourage applications from women, minorities, veterans and persons with disabilities. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Bowling Green State University, please call 419-372-8421 or email mailto:ohr@bgsu.edu.
To apply, please visit https://apptrkr.com/4964504
Full Time
Director, Undergraduate Curriculum and BG Perspectives
Bowling Green State University
Salary: Depends on Qualifications
Job Type: Full-Time
Division: Office of the Provost
Opening Date: 01/25/2024
Location: Main Campus (BG), OH
Job Number: BGSU00328
Department: Office of the Provost
Closing:
Summary
This position: (1) provides oversight, management, administration, and coordination of the operations and functions of various undergraduate academic activities under the Vice Provost for Academic Affairs; (2) leads and/or manages progress of major strategic initiatives and projects that impact BGSU's undergraduate curriculum, programs, University assessment activities, and the integration of technology tools as key elements of that work; (3) provides coordination, analysis, data collection, reports, and other communications in support of undergraduate studies and related activities.
Essential Functions
Undergraduate Curriculum Oversight
• Oversees BGSU's undergraduate curriculum development and management process. Works with stakeholders (faculty, department/college curriculum committees, Undergraduate Council, Committee on Academic Affairs, Faculty Senate, Registration and Records, Institutional Effectiveness, and others) to effectively guide new, modified, and deactivated degrees, programs, and courses through the internal and external curriculum approval processes. • Manages the Curriculum process/system in collaboration with the Graduate College. Identifies and implements improvements and enhancements to the process. Provides annual and ad hoc trainings for BGSU faculty and staff. Ensures appropriate and timely information is on the website. Assists in answering user questions as needed.
BG Perspectives (general education) Oversight
• Provides leadership and direction for the BG Perspectives program. Works with stakeholders (faculty, chairs, deans, Institutional Effectiveness, and the BG Perspectives Committee) to identify and implement continuous improvements in the learning outcomes, program, courses, and assessment process that are consistent with BGSU's strategic initiatives, state requirements, assessment results, and national/regional best practices.
Liaison to Internal Units and External Agencies
• Serves as the BGSU liaison for Ohio Transfer 36 and serve on the Ohio Transfer and Articulation Network Advisor Council (OATN). Coordinates with BGSU's offices of Institutional Effectiveness and Institutional Research to ensure reporting and compliance with internal and external requirements including Ohio Department of Higher Education, US Department of Education, and the Higher Learning Commission. Assists the VPAA in maintaining, updating, and publishing the academic calendar and coordinates with the Registrar on the undergraduate catalog, reviewing and updating academic policies that impact undergraduate education, and on special projects as needed.
Other Administrative Duties
• Serves on internal and external committees and advisory groups; attends professional development programs and workshops; attends meetings on behalf of the Vice Provost for Academic Affairs • Other duties as assigned
Minimum Qualifications
The following Degree is required:
• Master's degree required. Degree must be conferred at the time of application.
The following Degree is preferred: • Master's degree in business, management, education, higher education, curriculum and instruction, or related field
The following Experience is required:
• 5 years higher education experience, which can include teaching, advising, supervision, or administration • 3 years project management experience
The following Experience is preferred:
• 2 years experience in curriculum development and/or assessment • 2 years experience in academic data analysis and reporting
Additional Information
Knowledge, Skills, Abilities
• Demonstrated understanding of the academic functions and roles of curriculum in a college or university setting • Demonstrated understanding of best practices and principles in curriculum management • Experience with program design, development and review, and curriculum design, development and review • Proven ability to analyze, set metrics, and lead implementation of curriculum related activities • Extensive experience working with or developing curriculum management software • Excellent leadership, organizational and change management skills
• Commitment to shared governance and consensus building across diverse constituencies
Deadline to apply: The search committee will review applications until the position is filled; however, for best consideration, applications should be provided by ‘February 15, 2024'.
Bowling Green State University is an Affirmative Action/Equal Opportunity Educator and Employer . We are committed to a multicultural environment and strongly encourage applications from women, minorities, veterans and persons with disabilities. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Bowling Green State University, please call 419-372-8421 or email mailto:ohr@bgsu.edu.
To apply, please visit https://apptrkr.com/4964504
The John F. Kennedy Center for Performing Arts
Washington DC
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all full-time employees including: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2023 staff video! Job Description The Development Office at the Kennedy Center is a vibrant, dynamic, and creative group of more than 90 professionals responsible for finding new, creative, sustainable, and efficient ways to meet or exceed the institution’s over $80M annual contributed income goal each year. These funds support the organization’s extraordinary programming—world class performances on our many stages at the Kennedy Center in Washington, D.C.; local, regional, and national education programs reaching students, teachers, families, and budding artists; and community-driven social impact programming that upholds the legacy of President Kennedy in our role as his presidential memorial. The Prospect Development, Intelligence, and Analytics team is a shared services division in the Development Office, using data-driven decision-making, strategic planning, revenue forecasting, pipeline analytics, and prospect research to inform, support, and evaluate departmental fundraising initiatives. The Assistant Manager, Prospect Development (Institutional Giving) reports directly to the Director, Prospect Development, Intelligence, and Analytics (PDIA). This position collaborates day-to-day with gift officers, advises on portfolio and pipeline management best practices through prospect identification, data analysis, portfolio optimization and related services in support of the Corporate Relations and Foundation and Government Giving team’s fundraising goals. This individual will research, analyze and recommend strategy on corporate, foundation and government prospects, translate results/findings into actionable intelligence, and develop reporting tools that support year-over-year growth in fundraising at the Kennedy Center. This highly collaborative individual is detail-oriented, analytical, a creative problem solver, and committed to using data-driven decision making in project management. This person must have the ability to multi-task, independently plan and organize activities to prioritize daily workloads and projects and meet deadlines. Key Responsibilities Prospect & Portfolio Management Implement the departmental moves management system to synchronize relationships with institutional funders and gifts officers based on the prospective funder’s philanthropic/community relations interests, affiliation, level of capacity, and existing contacts across the organization. Work directly with corporate and foundation gift officers to ensure prospect assignments are clear and transparent, information is accurate, and moves management activities are tracked in the CRM to evaluate the success rate of converting prospects to donors. Prepare materials for portfolio and strategy review meetings that will take place at least quarterly with development officers. Assess existing funding relationships as well as status of recently lapsed donors; brainstorm methods to engage, retain, and upgrade these donors. Prospect Research Conduct prospect research in order to proactively identify prospective funders, leverage attendance at major events for pipeline development and prospect cultivation, and build the roster of screened prospects ready for assignment. Research institutional prospects on a reactive and proactive basis and make appropriate assignments to development officers. Compose detailed research materials, such as snapshots and profiles, for institutional prospects. Ensure complete, accurate, and timely updates of information are maintained in the CRM as it relates to staff contacts, research notes, and prospect management data. Major Gifts Tracking and Reporting Assess capacity, balance and overall health of portfolios for corporate relations and institutional gift officers. Design and deliver pipeline and fundraising activity reports for development officers. Provide regular reporting on metrics, portfolio baselines, and pipeline management practices for development officers and departmental leadership. Conduct trend analysis that supports the strategic planning and operational effectiveness of the corporate and institutional giving programs. Support the Director of PDIA in revenue forecasting and budget projections. Leverage CRM data to make these decisions data-driven, transparent, and accurate. Training Assist in developing curriculum and training materials for the overall department. Provide ongoing group and one-on-one training sessions for development officers as needed. Help conduct ongoing user support sessions for corporate and foundation gift officers. Participate in professional development activities to keep abreast of current trends and practices in the field of prospect research. Key Qualifications Bachelor’s degree or applicable professional experience. Minimum of 2 years of prospect development experience with demonstrated achievement. Proven research and analytical techniques, emphasizing the ability to gather, evaluate and synthesize complex and large sets of data from various sources and present information in a clear and cohesive manner. Experience developing work plans with tasks and tactics that achieve strategic goals and outcomes. Experience navigating large, complex organizations, and collaborating across teams to achieve shared goals. Familiarity with the philanthropic industry and best practices in prospect development. Specific familiarity with the performing arts is beneficial, but not required. Proficiency in database management, Microsoft Office Suite, and other computer skills, as required. Experience with Tessitura strongly preferred. Experience with prospect research databases (iWave, WealthEngine, Hoovers, etc.) strongly preferred. Candidate must be local or willing to relocate to the DMV area. Additional Information This position is eligible for flexible work arrangements for candidates who are local or willing to relocate to the DMV area.
Full Time Regular
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all full-time employees including: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2023 staff video! Job Description The Development Office at the Kennedy Center is a vibrant, dynamic, and creative group of more than 90 professionals responsible for finding new, creative, sustainable, and efficient ways to meet or exceed the institution’s over $80M annual contributed income goal each year. These funds support the organization’s extraordinary programming—world class performances on our many stages at the Kennedy Center in Washington, D.C.; local, regional, and national education programs reaching students, teachers, families, and budding artists; and community-driven social impact programming that upholds the legacy of President Kennedy in our role as his presidential memorial. The Prospect Development, Intelligence, and Analytics team is a shared services division in the Development Office, using data-driven decision-making, strategic planning, revenue forecasting, pipeline analytics, and prospect research to inform, support, and evaluate departmental fundraising initiatives. The Assistant Manager, Prospect Development (Institutional Giving) reports directly to the Director, Prospect Development, Intelligence, and Analytics (PDIA). This position collaborates day-to-day with gift officers, advises on portfolio and pipeline management best practices through prospect identification, data analysis, portfolio optimization and related services in support of the Corporate Relations and Foundation and Government Giving team’s fundraising goals. This individual will research, analyze and recommend strategy on corporate, foundation and government prospects, translate results/findings into actionable intelligence, and develop reporting tools that support year-over-year growth in fundraising at the Kennedy Center. This highly collaborative individual is detail-oriented, analytical, a creative problem solver, and committed to using data-driven decision making in project management. This person must have the ability to multi-task, independently plan and organize activities to prioritize daily workloads and projects and meet deadlines. Key Responsibilities Prospect & Portfolio Management Implement the departmental moves management system to synchronize relationships with institutional funders and gifts officers based on the prospective funder’s philanthropic/community relations interests, affiliation, level of capacity, and existing contacts across the organization. Work directly with corporate and foundation gift officers to ensure prospect assignments are clear and transparent, information is accurate, and moves management activities are tracked in the CRM to evaluate the success rate of converting prospects to donors. Prepare materials for portfolio and strategy review meetings that will take place at least quarterly with development officers. Assess existing funding relationships as well as status of recently lapsed donors; brainstorm methods to engage, retain, and upgrade these donors. Prospect Research Conduct prospect research in order to proactively identify prospective funders, leverage attendance at major events for pipeline development and prospect cultivation, and build the roster of screened prospects ready for assignment. Research institutional prospects on a reactive and proactive basis and make appropriate assignments to development officers. Compose detailed research materials, such as snapshots and profiles, for institutional prospects. Ensure complete, accurate, and timely updates of information are maintained in the CRM as it relates to staff contacts, research notes, and prospect management data. Major Gifts Tracking and Reporting Assess capacity, balance and overall health of portfolios for corporate relations and institutional gift officers. Design and deliver pipeline and fundraising activity reports for development officers. Provide regular reporting on metrics, portfolio baselines, and pipeline management practices for development officers and departmental leadership. Conduct trend analysis that supports the strategic planning and operational effectiveness of the corporate and institutional giving programs. Support the Director of PDIA in revenue forecasting and budget projections. Leverage CRM data to make these decisions data-driven, transparent, and accurate. Training Assist in developing curriculum and training materials for the overall department. Provide ongoing group and one-on-one training sessions for development officers as needed. Help conduct ongoing user support sessions for corporate and foundation gift officers. Participate in professional development activities to keep abreast of current trends and practices in the field of prospect research. Key Qualifications Bachelor’s degree or applicable professional experience. Minimum of 2 years of prospect development experience with demonstrated achievement. Proven research and analytical techniques, emphasizing the ability to gather, evaluate and synthesize complex and large sets of data from various sources and present information in a clear and cohesive manner. Experience developing work plans with tasks and tactics that achieve strategic goals and outcomes. Experience navigating large, complex organizations, and collaborating across teams to achieve shared goals. Familiarity with the philanthropic industry and best practices in prospect development. Specific familiarity with the performing arts is beneficial, but not required. Proficiency in database management, Microsoft Office Suite, and other computer skills, as required. Experience with Tessitura strongly preferred. Experience with prospect research databases (iWave, WealthEngine, Hoovers, etc.) strongly preferred. Candidate must be local or willing to relocate to the DMV area. Additional Information This position is eligible for flexible work arrangements for candidates who are local or willing to relocate to the DMV area.
Alachua County Board of County Commissioners
Gainesville, FL
Minimum Qualifications Associate of science degree in computer science or a bachelor's degree in computer science or a related field, and one year of programming experience; or any equivalent combination of directly related education, training and/or experience. Applicants within six months of meeting the education/experience requirement may be considered for trainee status.Successful completion of all applicable background checks pre-hire and ongoing are required. A preferred candidate will have experience troubleshooting and maintaining third party products and have a basic understanding of programming concepts. Knowledge of JavaScript frameworks, interface design, SharePoint, and Adobe Creative Suite is desirable. Position Summary This is professional technical work programming and designing management information systems in the Department of Information and Telecommunication Services. An employee assigned to this classification performs a variety of tasks relating to systems design, computer processing and information documentation for an assigned project team. Work is performed under the direction of a higher level supervisor and is reviewed through conferences, reports, and observation of results obtained.Examples of Duties ESSENTIAL JOB FUNCTIONS This is an emergency essential classification. Upon declaration of a disaster and/or emergency, all employees in this classification are required to work. Modifies system and existing programs to produce information and reports in response to user needs. Assists team members in developing new and/or revised systems by writing programs. Analyzes information objectives and/or needs and prepares system flow charts for achieving desired reports. Analyzes input requirements and designs output reports based on user needs. Works with Programmers providing technical assistance and training to provide desired information to users. Writes advanced programs and completes testing and debugging to produce desired information. Analyzes information from users to modify and/or simplify current operating systems. Exudes a positive customer service focus. Advocates building organizational culture through aligning decisions with core values including: integrity, honesty, respect, diversity, innovation, accountability and communication. Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency. NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. KNOWLEDGE, SKILLS AND ABILITIES Considerable knowledge of programming language. Considerable knowledge of major types of computer processing equipment for business, technical and statistical processing. Considerable knowledge of information research techniques and available resources. Knowledge of statistical concepts and advanced mathematics. Ability to visualize the flow of data through the system and deal with abstractions in order to develop a sequence of operations. Ability to understand and follow complex oral and written instructions. Ability to interface systems accurately. Ability to establish and maintain effective working relationships with department directors, fellow employees, constitutional officers and the general public. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to talk or hear. The employee is occasionally required to stand; walk; sit; reach with hands and arms; and use hands to finger, handle or feel. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee occasionally works near moving mechanical parts, and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually moderate. An organization is only as good as the people it employs. To attract and retain the best team possible, the Alachua County Board of County Commissioners offers a competitive benefit program. We believe that if we expect our employees to support the County, we must first support the health and financial well-being of our employees and their families, now and as they plan for their future.BoCC-Contributed Benefits Medical/Health Insurance Employee Life Insurance Florida Retirement System Employee Assistance Program Optional Benefits Dental Insurance Vision Insurance Supplemental & Dependent Life Insurance Deferred Retirement Program Flexible Spending Accounts Roth IRA Tuition Assistance Program Computer Purchase Program NOTE: For detailed information regarding available benefits click here. You may also view Frequently Asked Questions (FAQs) regarding benefits. FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement. A defined benefit or defined contribution option may be chosen by the employee. TUITION ASSISTANCE PROGRAM Permanent, full-time employees are eligible for educational assistance funds. Contact the Human Resources Office for program details. HOLIDAYS Holidays are as follows: New Years Day Martin Luther King Day Memorial Day Juneteenth Independence Day Labor Day Veterans' Day Thanksgiving Day Friday following Thanksgiving Christmas Eve (IAFF*) Christmas Day Additional Christmas Holiday (All non-IAFF employees) 2 Floating Holidays (All non- IAFF employees) *IAFF – International Association of FirefightersPay periods are every two weeks, Monday through Sunday. Payday is Friday. International Association of Firefighters follow the General Contract 7k regarding holidays. Vacation Leave – Generous vacation accrual rates with payout of unused accrued leave, with some restrictions. For more detailed information regarding vacation leave refer to Employee Policy Manual, Section 7-2 . Sick leave is earned at a rate of 4 hours per pay period by all permanent, full-time employees*. At the end of each fiscal year, eligible employees can convert up to 10 days of accrued sick leave to vacation leave on a 2:1 basis. For more detailed information regarding sick leave refer to Employee Policy Manual, Section 7-3 *Accruals slightly different for IAFF employee.
Full-time
Minimum Qualifications Associate of science degree in computer science or a bachelor's degree in computer science or a related field, and one year of programming experience; or any equivalent combination of directly related education, training and/or experience. Applicants within six months of meeting the education/experience requirement may be considered for trainee status.Successful completion of all applicable background checks pre-hire and ongoing are required. A preferred candidate will have experience troubleshooting and maintaining third party products and have a basic understanding of programming concepts. Knowledge of JavaScript frameworks, interface design, SharePoint, and Adobe Creative Suite is desirable. Position Summary This is professional technical work programming and designing management information systems in the Department of Information and Telecommunication Services. An employee assigned to this classification performs a variety of tasks relating to systems design, computer processing and information documentation for an assigned project team. Work is performed under the direction of a higher level supervisor and is reviewed through conferences, reports, and observation of results obtained.Examples of Duties ESSENTIAL JOB FUNCTIONS This is an emergency essential classification. Upon declaration of a disaster and/or emergency, all employees in this classification are required to work. Modifies system and existing programs to produce information and reports in response to user needs. Assists team members in developing new and/or revised systems by writing programs. Analyzes information objectives and/or needs and prepares system flow charts for achieving desired reports. Analyzes input requirements and designs output reports based on user needs. Works with Programmers providing technical assistance and training to provide desired information to users. Writes advanced programs and completes testing and debugging to produce desired information. Analyzes information from users to modify and/or simplify current operating systems. Exudes a positive customer service focus. Advocates building organizational culture through aligning decisions with core values including: integrity, honesty, respect, diversity, innovation, accountability and communication. Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency. NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. KNOWLEDGE, SKILLS AND ABILITIES Considerable knowledge of programming language. Considerable knowledge of major types of computer processing equipment for business, technical and statistical processing. Considerable knowledge of information research techniques and available resources. Knowledge of statistical concepts and advanced mathematics. Ability to visualize the flow of data through the system and deal with abstractions in order to develop a sequence of operations. Ability to understand and follow complex oral and written instructions. Ability to interface systems accurately. Ability to establish and maintain effective working relationships with department directors, fellow employees, constitutional officers and the general public. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to talk or hear. The employee is occasionally required to stand; walk; sit; reach with hands and arms; and use hands to finger, handle or feel. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee occasionally works near moving mechanical parts, and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually moderate. An organization is only as good as the people it employs. To attract and retain the best team possible, the Alachua County Board of County Commissioners offers a competitive benefit program. We believe that if we expect our employees to support the County, we must first support the health and financial well-being of our employees and their families, now and as they plan for their future.BoCC-Contributed Benefits Medical/Health Insurance Employee Life Insurance Florida Retirement System Employee Assistance Program Optional Benefits Dental Insurance Vision Insurance Supplemental & Dependent Life Insurance Deferred Retirement Program Flexible Spending Accounts Roth IRA Tuition Assistance Program Computer Purchase Program NOTE: For detailed information regarding available benefits click here. You may also view Frequently Asked Questions (FAQs) regarding benefits. FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement. A defined benefit or defined contribution option may be chosen by the employee. TUITION ASSISTANCE PROGRAM Permanent, full-time employees are eligible for educational assistance funds. Contact the Human Resources Office for program details. HOLIDAYS Holidays are as follows: New Years Day Martin Luther King Day Memorial Day Juneteenth Independence Day Labor Day Veterans' Day Thanksgiving Day Friday following Thanksgiving Christmas Eve (IAFF*) Christmas Day Additional Christmas Holiday (All non-IAFF employees) 2 Floating Holidays (All non- IAFF employees) *IAFF – International Association of FirefightersPay periods are every two weeks, Monday through Sunday. Payday is Friday. International Association of Firefighters follow the General Contract 7k regarding holidays. Vacation Leave – Generous vacation accrual rates with payout of unused accrued leave, with some restrictions. For more detailed information regarding vacation leave refer to Employee Policy Manual, Section 7-2 . Sick leave is earned at a rate of 4 hours per pay period by all permanent, full-time employees*. At the end of each fiscal year, eligible employees can convert up to 10 days of accrued sick leave to vacation leave on a 2:1 basis. For more detailed information regarding sick leave refer to Employee Policy Manual, Section 7-3 *Accruals slightly different for IAFF employee.
The John F. Kennedy Center for Performing Arts
Washington DC
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all full-time employees including: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2023 staff video! Job Description The Senior Director, Enterprise Systems leads a high-performing team of technology professionals and stakeholders to create and implement a technical strategy and provide business value by delivering superior IT solutions for The Kennedy Center for the Performing Arts. The position is responsible for engaging with and managing stakeholders across the enterprise to gain a strong understanding of the business needs and how software and technology can enable and improve Kennedy Center operations to deliver high quality technology solutions. The SD, ES plays a key leadership role in the research and development of new technologies and pushes for innovation and creativity to drive productivity. This position requires exceptional communication and technical design skills to drive innovation. Systems integration and leadership experience is necessary to ensure that applications are integrated across the Kennedy Center ecosystem. This position requires hands-on experience in all aspects of application management and software architecture. The SD, ES must be proficient in building and leading organizational applications and systems such as HR, Finance, CRM, and ERP and experience with Tessitura, UKG, and Lawson is a definite plus. The SD, ES will also play a key role in managing several vendor relationships. Key Responsibilities Define, develop, and manage IT systems team members to provide high quality application solutions. Ensure Systems team is structured to effectively deliver value via high quality solutions. Continuously evaluate staff and create a go forward organizational strategy. Partner with organizational stakeholders to align and prioritize current and future IT initiatives in support of The Kennedy Center’s operational and mission objectives. Manage user expectations with respect to the finished product; provide projects oversight. Prioritize IT systems initiatives across functional work areas for effective resource planning. Develop a practical and working knowledge of business processes; interact with key business partners to recommend solutions that best meet KC’s strategic needs. Evaluate installed software solutions and identify areas to improve standards, simplify, enhance functionality and/or transition to solutions to improve supportability. Create roadmap and timing of implementation of the roadmap based on business requirements and strategy and budgetary allowances. Motivate, lead and develop a team of diverse individuals with a variety of experience levels and skill sets. Assist the Project Management, Development, Marketing, Sales, Finance, HR, and Education teams in the creation of case studies, proposals and project scoping. Key Qualifications 10+ years’ management experience in information technology, with some of that time in a performing arts, cultural institution or non-profit environment. Strong understanding of end-user technology experiences. Knowledge of the system development life cycle, especially current and emerging application management tools/platforms. Demonstrated ability to conceptualize, launch and deliver multiple IT projects on time, delivering expected business results. Expertise in a broad range of business problems and their various system solutions. Strong critical thinking and managerial skills, including management of remote staff. Candidate must be local or willing to relocate to the DMV area.
Full Time Regular
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all full-time employees including: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2023 staff video! Job Description The Senior Director, Enterprise Systems leads a high-performing team of technology professionals and stakeholders to create and implement a technical strategy and provide business value by delivering superior IT solutions for The Kennedy Center for the Performing Arts. The position is responsible for engaging with and managing stakeholders across the enterprise to gain a strong understanding of the business needs and how software and technology can enable and improve Kennedy Center operations to deliver high quality technology solutions. The SD, ES plays a key leadership role in the research and development of new technologies and pushes for innovation and creativity to drive productivity. This position requires exceptional communication and technical design skills to drive innovation. Systems integration and leadership experience is necessary to ensure that applications are integrated across the Kennedy Center ecosystem. This position requires hands-on experience in all aspects of application management and software architecture. The SD, ES must be proficient in building and leading organizational applications and systems such as HR, Finance, CRM, and ERP and experience with Tessitura, UKG, and Lawson is a definite plus. The SD, ES will also play a key role in managing several vendor relationships. Key Responsibilities Define, develop, and manage IT systems team members to provide high quality application solutions. Ensure Systems team is structured to effectively deliver value via high quality solutions. Continuously evaluate staff and create a go forward organizational strategy. Partner with organizational stakeholders to align and prioritize current and future IT initiatives in support of The Kennedy Center’s operational and mission objectives. Manage user expectations with respect to the finished product; provide projects oversight. Prioritize IT systems initiatives across functional work areas for effective resource planning. Develop a practical and working knowledge of business processes; interact with key business partners to recommend solutions that best meet KC’s strategic needs. Evaluate installed software solutions and identify areas to improve standards, simplify, enhance functionality and/or transition to solutions to improve supportability. Create roadmap and timing of implementation of the roadmap based on business requirements and strategy and budgetary allowances. Motivate, lead and develop a team of diverse individuals with a variety of experience levels and skill sets. Assist the Project Management, Development, Marketing, Sales, Finance, HR, and Education teams in the creation of case studies, proposals and project scoping. Key Qualifications 10+ years’ management experience in information technology, with some of that time in a performing arts, cultural institution or non-profit environment. Strong understanding of end-user technology experiences. Knowledge of the system development life cycle, especially current and emerging application management tools/platforms. Demonstrated ability to conceptualize, launch and deliver multiple IT projects on time, delivering expected business results. Expertise in a broad range of business problems and their various system solutions. Strong critical thinking and managerial skills, including management of remote staff. Candidate must be local or willing to relocate to the DMV area.
California State University, Sacramento
Sacramento, CA, USA
Senior Director for Enterprise Systems & Data Services
Job No: 533542
Work Type: Management (MPP)
Location: Sacramento
Categories: MPP, At-Will, Full Time, Information Systems & Technology, Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)
Working Title: Senior Director of Enterprise Systems & Data Services
Classification Title: Administrator III
Posting Details
Priority Application Date: Sunday, December 10th mailto:@ 11:55pm PST (Posting will remain open until filled)
Position Summary
The Senior Director of Enterprise Systems & Data Services, reports to the AVP for Planning & Digital Transformation and serves as a member of the IRT leadership team. The incumbent actively participates in planning, projects, prioritization, and continuous improvement of IRT operations and customer service.
The Senior Director leads and manages the Enterprise Systems (PeopleSoft) team and helps develop and diffuse a culture that is attuned to mission critical activities, strategic goals, and providing excellent service and experiences to faculty, staff, and students. The incumbent will also serve as a project manager/key project resource for multiple, complex campus-wide projects and serves on multiple standing and project committees.
The Senior Director manages a high-performing team of analysts, developers, and modelers. The position is responsible for delivering a sustainable data warehouse and reporting platform to meet current and emerging campus data needs. The platform will meet both strategic and operational needs for data and reports for multiple divisions including Academic Affairs, Student Affairs, Advancement, and Budget and Finance. When possible, reports should be designed to meet campus-wide needs that span divisions. The platform currently includes Oracle, Cognos, Informatica, SPSS Modeler, and Tableau.
This position serves as an agent of IRT and creates partnerships between IRT and other divisions on campus, as well as shared governance groups. This position serves as a liaison and key contact for units such as Administration and Business Affairs, Human Resources, University Counsel, Public Safety, and UEI.
This position will serve as a key resource for IRT and the campus in terms of best practices in data governance such as data ownership, data access, data reporting, data definitions, data usage, data privacy, etc. This position will partner with other campus stakeholders to establish enterprise governance framework to control, protect, and enhance the value of data and information assets through their lifecycles.
The incumbent plays a leadership role in coordinating internal and external change management, in consultation with the IRT Communications & Marketing Analyst. The Senior Director also plays a leadership role in facilitating integrations between internal, external, and third-party applications.
The Senior Director works closely with IRT leadership to ensure effective collaboration, innovation, and communication throughout IRT. The position also plays a key role in making IRT operations as efficient and effective as possible. The position will help track software lifecycle management and help avoid duplication in features and functionality.
This position will access information assets containing protected data as defined in the CSU Data Classification Standard only if needed to accomplish an authorized task. Access must be based on the principles of need-to know and least privilege. This position will report any real or potential risk or threat to the security of campus devices, applications, or data to the Information Security Office.
FLSA: Exempt (Not eligible for overtime)
Hiring Range: $11,000 per month - $15,000 per month, commensurate with candidate's education, experience, skills, and training.
CSU Classification Salary Range: $6,250 per month - $20,063 per month
Best-in-class Benefits: https://www.csus.edu/administration-business-affairs/human-resources/employment-services/work-at-sac-state.html
CSU Total Compensation: https://www.calstate.edu/csu-system/careers/compensation/Pages/compensation-calculator.aspx
Salary Grade/Range: 2
Recruitment Type: Regular (At-Will)
Time Base: Full-Time
Pay Plan: 12 months
Work Hours: Monday through Friday, 8am to 5pm; other hours as required
Telecommuting Options
Hybrid work flexibility is available at up to 2 days a week remote, on an opt-in basis.
Please visit the following webpage for more information on the CSU Telecommuting Program: https://www.csus.edu/administration-business-affairs/internal/your-hr/telecommuting-program.html.
Per our Out of State Employment Policy (see below), a successful candidate must reside within the State of California upon time of hire.
Department Information
Who is IRT? Information Resources & Technology (IRT) partners with faculty, staff, and students to provide essential information technology services that support mission critical activities and innovative technology solutions that facilitate the accomplishment of strategic campus goals at Sacramento State.
For more information, please visit: https://careers.csus.edu/en-us/job/516874/www.csus.edu/irt Required Qualifications EDUCATION/EXPERIENCE • Bachelor's degree in a relevant field such as management information systems, data analytics, computer science, social science, education, statistics, data science, etc. • Demonstrated experience in an IT (Information Technology) leadership role such as director including experience with recruitment, supervision, delegation, and performance management. • Demonstrated experience working in a leadership role guiding IT staff and end users in areas such as systems Analysis, ERP (Enterprise Resource Planning) systems, Reporting/Decision-Support Systems, and related systems. • Experience planning and implementing cloud architecture, programming, security, integrations, strategies for data governance/data analytics, maintenance, roadmaps, and other delivery of applications to address organizational needs and goals. • Demonstrated experience providing excellent service to diverse faculty, staff, and students, cultivating partnerships, and maintaining collegial relationships throughout the organization. • Demonstrated experience with leading change/effective change management, evaluation and continuous improvement of services and • Demonstrated experience with strategic planning, implementation and managing vendor relationships including contract negotiations and compliance requirements. • Demonstrated experience successfully managing, multiple complex projects, prioritizing based on strategic goals, and meeting deadlines. KNOWLEDGE, SKILLS, ABILITIES
• Demonstrated excellence in writing, speaking, and presentation skills. • Demonstrated ability to own, manage, and solve complex problems in a creative and timely manner. • Knowledge of ERP systems, Database systems, data governance, reporting tools, data warehouses, cloud-based services, integration platforms, programming languages and applications • Commitment to maintaining a welcoming and inclusive work environment with diverse colleagues and constituents including faculty, students, staff, and members of the community. CONDITIONS OF EMPLOYMENT
• Ability to pass background check
Preferred Qualifications
• Master's degree in a relevant field or discipline. • At least ten years of progressively complex experience leading enterpise or University-level IT services & systems. • Five years' experience in a director-level role leading a data warehouse or business intelligence team. • Demonstrated experience supporting enterprise reporting and developing reports and dashboards. • Demonstrated knowledge of laws and standards relevant to higher education and the position, such as HIPAA (Health Insurance Portability and Accountability), PCI (Payment Card Industry), GLBA, and FERPA (Family Educational Rights and Privacy Act) and applying that knowledge in the enterprise systems environment. • Demonstrated understanding of higher education organizational structures and mission; experience with shared governance and faculty engagement. • Demonstrated experience with software as a service and/or cloud hosting, software development platforms and using data for decision making • Demonstrated experience managing budgets, vendor relationships, and maintenance contracts. • Demonstrated experience leading and developing other leaders and staff in a collective bargaining environment. • Demonstrated experience with IT service management and project management software; Familiarity with agile project management concepts desired. • Knowledge of Section 508 accessibility, security best practices, universal design and human-centered design. • Familiarity with California State University Information Security Policy and Standards. Documents Needed to Apply* *Failure to upload the required documentation may lead to disqualification:
• Resume • Cover Letter • Diversity Statement
Diversity Statement:
You will be prompted to respond to the following Diversity Statement prompt as part of your application: Sacramento State values diversity and inclusion and has made a university-wide commitment to being an inclusive institution. Please provide a statement that outlines your work to achieve more equitable outcomes and close historic and predictable equity gaps in higher education. Please include personal and/or professional examples highlighting your support and achievement of antiracism, diversity, equity, and inclusion efforts.
About Sacramento State
http://www.csus.edu/ is located in the heart of California's capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State is a Hispanic and AANAPISI serving institution with about 31,000 students coming not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1,800 faculty and 1,500 staff are committed to meeting our mission:
“As California's capital university, we transform lives by preparing students to lead, serve, and succeed. Sacramento State will be a welcoming, caring, and inclusive leader in education, innovation, and engagement.” As the regional hub of higher education, Sacramento State is dedicated to https://www.csus.edu/president/mission-imperatives/learning-success/; https://www.csus.edu/president/mission-imperatives/teaching-scholarship-creative-activity/; https://www.csus.edu/president/mission-imperatives/justice-diversity-equity-inclusion-belonging/; https://www.csus.edu/president/mission-imperatives/resource-development-sustainability/; https://www.csus.edu/president/mission-imperatives/community-involvement/, and https://www.csus.edu/president/mission-imperatives/wellness/.
As evidenced by the values embedded in our https://www.csus.edu/student-affairs/_internal/_documents/hornet-honor-code.pdf, Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning.
To learn more about why you should join the Hornet Family, please visit the https://www.csus.edu/academic-affairs/faculty-advancement/why-sac-state.html page.
Equal Employment Opportunity
California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States.
It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html.
The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html.
Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union.
Background Check Disclaimer
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position.
COVID19 Vaccination Policy
Effective May 2023, per the https://calstate.policystat.com/policy/11030468/latest/, it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications.
Out of State Employment
Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California.
As of January 1, 2022 the https://calstate.policystat.com/policy/10899725/latest/ prohibits the hiring of employees to perform CSU-related work outside the state of California. CSU Telecommuting Program Sacramento State is participating in the CSU Telecommuting Program. The opt-in program is available for positions within the Management Personnel Plan (MPP), Non-Represented Employees, Academic Professionals of California (APC) union, or California State University Employees Union (CSUEU). All CSU employees, regardless of telecommuting status, must still comply with the CSU's Out of State Employment Policy. Eligibility Verification
Candidate will be required to provide official transcripts of their highest degree earned and must furnish proof of eligibility to work in the U.S. California State University, Sacramento is not a sponsoring agency for staff and management positions (ie. H-1-B Visa).
Note to Applicants:
Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement.
Advertised: November 01, 2023 (9:15 AM)
Applications Closes: Open Until Filled
To apply, visit https://apptrkr.com/4757408
jeid-1fa5727355fd074e83ef84d427e41df1
Full Time
Senior Director for Enterprise Systems & Data Services
Job No: 533542
Work Type: Management (MPP)
Location: Sacramento
Categories: MPP, At-Will, Full Time, Information Systems & Technology, Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)
Working Title: Senior Director of Enterprise Systems & Data Services
Classification Title: Administrator III
Posting Details
Priority Application Date: Sunday, December 10th mailto:@ 11:55pm PST (Posting will remain open until filled)
Position Summary
The Senior Director of Enterprise Systems & Data Services, reports to the AVP for Planning & Digital Transformation and serves as a member of the IRT leadership team. The incumbent actively participates in planning, projects, prioritization, and continuous improvement of IRT operations and customer service.
The Senior Director leads and manages the Enterprise Systems (PeopleSoft) team and helps develop and diffuse a culture that is attuned to mission critical activities, strategic goals, and providing excellent service and experiences to faculty, staff, and students. The incumbent will also serve as a project manager/key project resource for multiple, complex campus-wide projects and serves on multiple standing and project committees.
The Senior Director manages a high-performing team of analysts, developers, and modelers. The position is responsible for delivering a sustainable data warehouse and reporting platform to meet current and emerging campus data needs. The platform will meet both strategic and operational needs for data and reports for multiple divisions including Academic Affairs, Student Affairs, Advancement, and Budget and Finance. When possible, reports should be designed to meet campus-wide needs that span divisions. The platform currently includes Oracle, Cognos, Informatica, SPSS Modeler, and Tableau.
This position serves as an agent of IRT and creates partnerships between IRT and other divisions on campus, as well as shared governance groups. This position serves as a liaison and key contact for units such as Administration and Business Affairs, Human Resources, University Counsel, Public Safety, and UEI.
This position will serve as a key resource for IRT and the campus in terms of best practices in data governance such as data ownership, data access, data reporting, data definitions, data usage, data privacy, etc. This position will partner with other campus stakeholders to establish enterprise governance framework to control, protect, and enhance the value of data and information assets through their lifecycles.
The incumbent plays a leadership role in coordinating internal and external change management, in consultation with the IRT Communications & Marketing Analyst. The Senior Director also plays a leadership role in facilitating integrations between internal, external, and third-party applications.
The Senior Director works closely with IRT leadership to ensure effective collaboration, innovation, and communication throughout IRT. The position also plays a key role in making IRT operations as efficient and effective as possible. The position will help track software lifecycle management and help avoid duplication in features and functionality.
This position will access information assets containing protected data as defined in the CSU Data Classification Standard only if needed to accomplish an authorized task. Access must be based on the principles of need-to know and least privilege. This position will report any real or potential risk or threat to the security of campus devices, applications, or data to the Information Security Office.
FLSA: Exempt (Not eligible for overtime)
Hiring Range: $11,000 per month - $15,000 per month, commensurate with candidate's education, experience, skills, and training.
CSU Classification Salary Range: $6,250 per month - $20,063 per month
Best-in-class Benefits: https://www.csus.edu/administration-business-affairs/human-resources/employment-services/work-at-sac-state.html
CSU Total Compensation: https://www.calstate.edu/csu-system/careers/compensation/Pages/compensation-calculator.aspx
Salary Grade/Range: 2
Recruitment Type: Regular (At-Will)
Time Base: Full-Time
Pay Plan: 12 months
Work Hours: Monday through Friday, 8am to 5pm; other hours as required
Telecommuting Options
Hybrid work flexibility is available at up to 2 days a week remote, on an opt-in basis.
Please visit the following webpage for more information on the CSU Telecommuting Program: https://www.csus.edu/administration-business-affairs/internal/your-hr/telecommuting-program.html.
Per our Out of State Employment Policy (see below), a successful candidate must reside within the State of California upon time of hire.
Department Information
Who is IRT? Information Resources & Technology (IRT) partners with faculty, staff, and students to provide essential information technology services that support mission critical activities and innovative technology solutions that facilitate the accomplishment of strategic campus goals at Sacramento State.
For more information, please visit: https://careers.csus.edu/en-us/job/516874/www.csus.edu/irt Required Qualifications EDUCATION/EXPERIENCE • Bachelor's degree in a relevant field such as management information systems, data analytics, computer science, social science, education, statistics, data science, etc. • Demonstrated experience in an IT (Information Technology) leadership role such as director including experience with recruitment, supervision, delegation, and performance management. • Demonstrated experience working in a leadership role guiding IT staff and end users in areas such as systems Analysis, ERP (Enterprise Resource Planning) systems, Reporting/Decision-Support Systems, and related systems. • Experience planning and implementing cloud architecture, programming, security, integrations, strategies for data governance/data analytics, maintenance, roadmaps, and other delivery of applications to address organizational needs and goals. • Demonstrated experience providing excellent service to diverse faculty, staff, and students, cultivating partnerships, and maintaining collegial relationships throughout the organization. • Demonstrated experience with leading change/effective change management, evaluation and continuous improvement of services and • Demonstrated experience with strategic planning, implementation and managing vendor relationships including contract negotiations and compliance requirements. • Demonstrated experience successfully managing, multiple complex projects, prioritizing based on strategic goals, and meeting deadlines. KNOWLEDGE, SKILLS, ABILITIES
• Demonstrated excellence in writing, speaking, and presentation skills. • Demonstrated ability to own, manage, and solve complex problems in a creative and timely manner. • Knowledge of ERP systems, Database systems, data governance, reporting tools, data warehouses, cloud-based services, integration platforms, programming languages and applications • Commitment to maintaining a welcoming and inclusive work environment with diverse colleagues and constituents including faculty, students, staff, and members of the community. CONDITIONS OF EMPLOYMENT
• Ability to pass background check
Preferred Qualifications
• Master's degree in a relevant field or discipline. • At least ten years of progressively complex experience leading enterpise or University-level IT services & systems. • Five years' experience in a director-level role leading a data warehouse or business intelligence team. • Demonstrated experience supporting enterprise reporting and developing reports and dashboards. • Demonstrated knowledge of laws and standards relevant to higher education and the position, such as HIPAA (Health Insurance Portability and Accountability), PCI (Payment Card Industry), GLBA, and FERPA (Family Educational Rights and Privacy Act) and applying that knowledge in the enterprise systems environment. • Demonstrated understanding of higher education organizational structures and mission; experience with shared governance and faculty engagement. • Demonstrated experience with software as a service and/or cloud hosting, software development platforms and using data for decision making • Demonstrated experience managing budgets, vendor relationships, and maintenance contracts. • Demonstrated experience leading and developing other leaders and staff in a collective bargaining environment. • Demonstrated experience with IT service management and project management software; Familiarity with agile project management concepts desired. • Knowledge of Section 508 accessibility, security best practices, universal design and human-centered design. • Familiarity with California State University Information Security Policy and Standards. Documents Needed to Apply* *Failure to upload the required documentation may lead to disqualification:
• Resume • Cover Letter • Diversity Statement
Diversity Statement:
You will be prompted to respond to the following Diversity Statement prompt as part of your application: Sacramento State values diversity and inclusion and has made a university-wide commitment to being an inclusive institution. Please provide a statement that outlines your work to achieve more equitable outcomes and close historic and predictable equity gaps in higher education. Please include personal and/or professional examples highlighting your support and achievement of antiracism, diversity, equity, and inclusion efforts.
About Sacramento State
http://www.csus.edu/ is located in the heart of California's capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State is a Hispanic and AANAPISI serving institution with about 31,000 students coming not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1,800 faculty and 1,500 staff are committed to meeting our mission:
“As California's capital university, we transform lives by preparing students to lead, serve, and succeed. Sacramento State will be a welcoming, caring, and inclusive leader in education, innovation, and engagement.” As the regional hub of higher education, Sacramento State is dedicated to https://www.csus.edu/president/mission-imperatives/learning-success/; https://www.csus.edu/president/mission-imperatives/teaching-scholarship-creative-activity/; https://www.csus.edu/president/mission-imperatives/justice-diversity-equity-inclusion-belonging/; https://www.csus.edu/president/mission-imperatives/resource-development-sustainability/; https://www.csus.edu/president/mission-imperatives/community-involvement/, and https://www.csus.edu/president/mission-imperatives/wellness/.
As evidenced by the values embedded in our https://www.csus.edu/student-affairs/_internal/_documents/hornet-honor-code.pdf, Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning.
To learn more about why you should join the Hornet Family, please visit the https://www.csus.edu/academic-affairs/faculty-advancement/why-sac-state.html page.
Equal Employment Opportunity
California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States.
It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html.
The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html.
Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union.
Background Check Disclaimer
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position.
COVID19 Vaccination Policy
Effective May 2023, per the https://calstate.policystat.com/policy/11030468/latest/, it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications.
Out of State Employment
Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California.
As of January 1, 2022 the https://calstate.policystat.com/policy/10899725/latest/ prohibits the hiring of employees to perform CSU-related work outside the state of California. CSU Telecommuting Program Sacramento State is participating in the CSU Telecommuting Program. The opt-in program is available for positions within the Management Personnel Plan (MPP), Non-Represented Employees, Academic Professionals of California (APC) union, or California State University Employees Union (CSUEU). All CSU employees, regardless of telecommuting status, must still comply with the CSU's Out of State Employment Policy. Eligibility Verification
Candidate will be required to provide official transcripts of their highest degree earned and must furnish proof of eligibility to work in the U.S. California State University, Sacramento is not a sponsoring agency for staff and management positions (ie. H-1-B Visa).
Note to Applicants:
Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement.
Advertised: November 01, 2023 (9:15 AM)
Applications Closes: Open Until Filled
To apply, visit https://apptrkr.com/4757408
jeid-1fa5727355fd074e83ef84d427e41df1
Assistant Art Director
Oregon State University
Department: College of Engineering (ENG)
Appointment Type: Professional Faculty
Job Location: Corvallis
Recommended Full-Time Salary Range: $51,072-$86,904
Job Summary:
The College of Engineering is seeking an Assistant Art Director. This is a full-time (1.00 FTE), 12-month, professional faculty position.
This position is responsible for enhancing and building the online brand image of the College of Engineering through digital and print communications. Primarily, this position provides strategic visual brand direction for the college's digital landscape and leads the development of digital creative concepts to help move the college's peer engineering schools and many stakeholders — alumni, donors, industry partners, state and federal government entities, and prospective high-achieving and underrepresented students — toward stronger relationships (i.e., opinion, perception, and affinity) with the college and thereby increasing brand visibility, reputation, and loyalty. The incumbent assists the Art Director (AD) and Senior Director of Marketing (SDM) on overall college brand strategy, specializes in digital visual communications, and is responsible for ensuring that all digital assets produced in the college support the overall strategy and visual identity of the college and the institution.
The College of Engineering is committed to maintaining and enhancing its diverse and collaborative community that strives for equity and inclusivity. All faculty and staff members are responsible for helping to ensure that these goals are achieved and should be able to demonstrate contributions to diversity, equity, and inclusion. Such contributions can be part of service and/or professional development.
Why OSU?
Working for Oregon State University is so much more than a job!
Oregon State University is a dynamic community of dreamers, doers, problem-solvers and change-makers. We don’t wait for challenges to present themselves — we seek them out and take them on. We welcome students, faculty and staff from every background and perspective into a community where everyone feels seen and heard. We have deep-rooted mindfulness for the natural world and all who depend on it, and together, we apply knowledge, tools and skills to build a better future for all.
FACTS:
• Top 1.4% university in the world • More research funding than all public universities in Oregon combined • 1 of 3 land, sea, space and sun grant universities in the U.S. • 2 campuses, 11 colleges, 12 experiment stations, and Extension programs in all 36 counties • 7 cultural resource centers that offer education, celebration and belonging for everyone • 100+ undergraduate degree programs, 80+ graduate degrees plus hundreds of minor options and certificates • 35k+ students including more than 2.3k international students and 10k students of color • 217k+ alumni worldwide • For more interesting facts about OSU visit: https://oregonstate.edu/about
Locations:
Oregon State has a statewide presence with campuses in Corvallis and Bend, the OSU Portland Center and the Hatfield Marine Science Center on the Pacific Coast in Newport.
Oregon State’s beautiful, historic and state-of-the-art main campus is located in one of America’s best college towns. Corvallis is located close to the Pacific Ocean, the Cascade mountains and Oregon wine country. Nestled in the heart of the Willamette Valley, this beautiful city offers miles of mountain biking and hiking trails, a river perfect for boating or kayaking and an eclectic downtown featuring local cuisine, popular events and performances.
Total Rewards Package:
Oregon State University offers a https://hr.oregonstate.edu/benefits/prospective-employee with benefits eligible positions that is designed to meet the needs of employees and their families including: • Medical, Dental, Vision and Basic Life. OSU pays 95% of premiums for you and your eligible dependents. • Free confidential mental health and emotional support services, and counseling resources. • Retirement savings paid by the university. • A generous paid leave package, including holidays, vacation and sick leave. • Tuition reduction benefits for you or your qualifying dependents at OSU or the additional six Oregon Public Universities. • Robust Work Life programs including Dual Career assistance resources, flexible work arrangements, a Family Resource Center, Affinity Groups and an Employee Assistance Program.
Future and current OSU employees can use the https://hr.oregonstate.edu/benefits/new-employees/benefits-calculator to learn more about the full value of the benefits provided at OSU.
Key Responsibilities
40% Digital Design Direction
• Provide overall creative leadership and digital design strategy for the college through the translation of the brand’s guidelines for digital platforms. • Assess the college’s online brand identity and develop strategic and creative digital concepts and materials to advance the college’s strategic goals. • Develop, implement, and evaluate short-and-long-term goals, objectives, and projects of digital visual marketing and communications in the college. • Partner with Senior Director of Marketing (SDM), Assistant Director of Marketing (ADM), Digital Communications Specialist (DCS), and Web Development Manager (WDM) to guide digital design needs and provide digital design assets to projects initiated by the marketing and communications team in the production of digital projects.
• Develop wireframes and collaborate with the SDM and WDM in the development of the UX. • Advance the UX/UI on the college’s web development. Oversee the design of the user flow on key college landing pages, oversee digital design for the mobile experience, and provide sketches to the WDM. • Advise the SDM and WDM on front-end digital design • Provide design assets for the college’s social media channels
• Provide Oregon State brand guidance and leadership to COE communicators and designers, student clubs, and internal units, ensuring consistency throughout all digital communication materials.
35% – Design and Production for Print and Digital Communications
• Responsible for design, production, and output for all digital communications, and design and production of print communications as needed. • Conceptualize and design a wide variety of online and print publications including websites, emails, social media, video, motion graphics, brochures, advertisements, and more. • Work collaboratively with internal and university partners to manage the production of projects, develop new ideas, and ensure high-quality outcomes. • As needed, prepare print materials specifications for vendors, obtaining bids; purchasing, and maintaining contact with producers to ensure adherence to timelines and specifications. • Following the current college visual identity and adhering to the university’s brand guidelines, and the college’s sub-brand guide, create graphic images including illustrations, information graphics, and icons. • Maintain the college’s online portfolio and digital style guide.
15% Lead Work
• Provide digital design best practices and leadership to college’s external relations team and additional stakeholder units within the college, including monitoring quality; providing feedback; answering questions. • Guide student workers with digital motion graphics for social media and support student workers’ learning by teaching graphic design best practices and digital marketing strategies • Coordinate and manage the work of vendors to successfully complete projects. • Assist with the hiring and monitoring of freelance photographers, illustrators, and print and web designers, as needed. As needed, drive a personal vehicle to photo/video shoots.
10% Technical Support and Professional Development
• Manage and archive project files and other digital assets. • Create and maintain database of digital design assets, files and templates for faculty, staff, and students. • Develop skills and competencies related to work priorities and tasks through onsite or offsite training, conferences, etc.
What You Will Need
• Bachelor’s degree in Marketing, Graphic Design, Web Development or a related field AND six years of experience in graphic design and/or website design. • Four years of experience in UI/UX design, using UX design and UI tools such as Sketch. • Online portfolio that demonstrates high-quality digital design work. • Strong working knowledge of content management systems like Drupal and Wordpress. • Experience in video and motion graphic design using Adobe Premiere and After Effects. • Advanced experience in Adobe Creative Suite, Google Suite, and Microsoft office. • Excellent written and verbal communication skills. • Ability to interpret technical ideas for a non-technical audience. • A demonstrable commitment to promoting and enhancing diversity.
This position requires driving a university vehicle or a personal vehicle on behalf of the university; therefore, the incumbent must successfully complete a motor vehicle history check, possess and maintain a current, valid driver’s license in their state of residence, be determined to be position qualified and self-report convictions as per University Policy 05-030.
What We Would Like You to Have
• Knowledge of printing procedures and requirements. • Experience instructing and training in graphic design, online marketing, or front-end development.
Working Conditions / Work Schedule
This position may be based in Corvallis or in Portland, OR. Hybrid and/or remote work may be possible, as agreed upon by the employee and supervisor. Regardless of primary work location, some travel to the Corvallis campus and/or Portland to participate in meetings will be expected.
Special Instructions to Applicants
To ensure full consideration, applications must be received by November 26, 2023. Applications will continue to be accepted after the full consideration date, until a sufficient applicant pool has been achieved or the position is filled. The closing date is subject to change without notice to applicants.
When applying you will be required to attach the following electronic documents:
1) A Resume
2) A Cover Letter indicating how your qualifications and experience have prepared you for this position.
3) A Portfolio: Please upload your portfolio or a link to your portfolio as a separate document. (Upload as Portfolio)
4) A Diversity Statement: After reviewing the OSU mission statement at http://leadership.oregonstate.edu/trustees/oregon-state-university-mission-statement and the emphasis on diversity, please state how your background and experience has prepared you to be effective in an environment that values diversity . (Upload as Diversity Statement)
You will also be required to submit the names of at least three professional references, their e-mail addresses and telephone numbers as part of the application process.
For additional information please contact:Janet Knudson Janet.knudson@oregonstate.edu
OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.
OSU will conduct a review of the National Sex Offender Public website prior to hire.
This position requires driving a university vehicle or a personal vehicle on behalf of the university; therefore, the incumbent must successfully complete a motor vehicle history check, possess and maintain a current, valid driver’s license in their state of residence, be determined to be position qualified and self-report convictions as per University Policy 05-030 et seq. Offers of employment are contingent upon meeting all minimum qualifications including the motor vehicle check requirement.
To apply, please visit: https://apptrkr.com/4748107
Full Time
Assistant Art Director
Oregon State University
Department: College of Engineering (ENG)
Appointment Type: Professional Faculty
Job Location: Corvallis
Recommended Full-Time Salary Range: $51,072-$86,904
Job Summary:
The College of Engineering is seeking an Assistant Art Director. This is a full-time (1.00 FTE), 12-month, professional faculty position.
This position is responsible for enhancing and building the online brand image of the College of Engineering through digital and print communications. Primarily, this position provides strategic visual brand direction for the college's digital landscape and leads the development of digital creative concepts to help move the college's peer engineering schools and many stakeholders — alumni, donors, industry partners, state and federal government entities, and prospective high-achieving and underrepresented students — toward stronger relationships (i.e., opinion, perception, and affinity) with the college and thereby increasing brand visibility, reputation, and loyalty. The incumbent assists the Art Director (AD) and Senior Director of Marketing (SDM) on overall college brand strategy, specializes in digital visual communications, and is responsible for ensuring that all digital assets produced in the college support the overall strategy and visual identity of the college and the institution.
The College of Engineering is committed to maintaining and enhancing its diverse and collaborative community that strives for equity and inclusivity. All faculty and staff members are responsible for helping to ensure that these goals are achieved and should be able to demonstrate contributions to diversity, equity, and inclusion. Such contributions can be part of service and/or professional development.
Why OSU?
Working for Oregon State University is so much more than a job!
Oregon State University is a dynamic community of dreamers, doers, problem-solvers and change-makers. We don’t wait for challenges to present themselves — we seek them out and take them on. We welcome students, faculty and staff from every background and perspective into a community where everyone feels seen and heard. We have deep-rooted mindfulness for the natural world and all who depend on it, and together, we apply knowledge, tools and skills to build a better future for all.
FACTS:
• Top 1.4% university in the world • More research funding than all public universities in Oregon combined • 1 of 3 land, sea, space and sun grant universities in the U.S. • 2 campuses, 11 colleges, 12 experiment stations, and Extension programs in all 36 counties • 7 cultural resource centers that offer education, celebration and belonging for everyone • 100+ undergraduate degree programs, 80+ graduate degrees plus hundreds of minor options and certificates • 35k+ students including more than 2.3k international students and 10k students of color • 217k+ alumni worldwide • For more interesting facts about OSU visit: https://oregonstate.edu/about
Locations:
Oregon State has a statewide presence with campuses in Corvallis and Bend, the OSU Portland Center and the Hatfield Marine Science Center on the Pacific Coast in Newport.
Oregon State’s beautiful, historic and state-of-the-art main campus is located in one of America’s best college towns. Corvallis is located close to the Pacific Ocean, the Cascade mountains and Oregon wine country. Nestled in the heart of the Willamette Valley, this beautiful city offers miles of mountain biking and hiking trails, a river perfect for boating or kayaking and an eclectic downtown featuring local cuisine, popular events and performances.
Total Rewards Package:
Oregon State University offers a https://hr.oregonstate.edu/benefits/prospective-employee with benefits eligible positions that is designed to meet the needs of employees and their families including: • Medical, Dental, Vision and Basic Life. OSU pays 95% of premiums for you and your eligible dependents. • Free confidential mental health and emotional support services, and counseling resources. • Retirement savings paid by the university. • A generous paid leave package, including holidays, vacation and sick leave. • Tuition reduction benefits for you or your qualifying dependents at OSU or the additional six Oregon Public Universities. • Robust Work Life programs including Dual Career assistance resources, flexible work arrangements, a Family Resource Center, Affinity Groups and an Employee Assistance Program.
Future and current OSU employees can use the https://hr.oregonstate.edu/benefits/new-employees/benefits-calculator to learn more about the full value of the benefits provided at OSU.
Key Responsibilities
40% Digital Design Direction
• Provide overall creative leadership and digital design strategy for the college through the translation of the brand’s guidelines for digital platforms. • Assess the college’s online brand identity and develop strategic and creative digital concepts and materials to advance the college’s strategic goals. • Develop, implement, and evaluate short-and-long-term goals, objectives, and projects of digital visual marketing and communications in the college. • Partner with Senior Director of Marketing (SDM), Assistant Director of Marketing (ADM), Digital Communications Specialist (DCS), and Web Development Manager (WDM) to guide digital design needs and provide digital design assets to projects initiated by the marketing and communications team in the production of digital projects.
• Develop wireframes and collaborate with the SDM and WDM in the development of the UX. • Advance the UX/UI on the college’s web development. Oversee the design of the user flow on key college landing pages, oversee digital design for the mobile experience, and provide sketches to the WDM. • Advise the SDM and WDM on front-end digital design • Provide design assets for the college’s social media channels
• Provide Oregon State brand guidance and leadership to COE communicators and designers, student clubs, and internal units, ensuring consistency throughout all digital communication materials.
35% – Design and Production for Print and Digital Communications
• Responsible for design, production, and output for all digital communications, and design and production of print communications as needed. • Conceptualize and design a wide variety of online and print publications including websites, emails, social media, video, motion graphics, brochures, advertisements, and more. • Work collaboratively with internal and university partners to manage the production of projects, develop new ideas, and ensure high-quality outcomes. • As needed, prepare print materials specifications for vendors, obtaining bids; purchasing, and maintaining contact with producers to ensure adherence to timelines and specifications. • Following the current college visual identity and adhering to the university’s brand guidelines, and the college’s sub-brand guide, create graphic images including illustrations, information graphics, and icons. • Maintain the college’s online portfolio and digital style guide.
15% Lead Work
• Provide digital design best practices and leadership to college’s external relations team and additional stakeholder units within the college, including monitoring quality; providing feedback; answering questions. • Guide student workers with digital motion graphics for social media and support student workers’ learning by teaching graphic design best practices and digital marketing strategies • Coordinate and manage the work of vendors to successfully complete projects. • Assist with the hiring and monitoring of freelance photographers, illustrators, and print and web designers, as needed. As needed, drive a personal vehicle to photo/video shoots.
10% Technical Support and Professional Development
• Manage and archive project files and other digital assets. • Create and maintain database of digital design assets, files and templates for faculty, staff, and students. • Develop skills and competencies related to work priorities and tasks through onsite or offsite training, conferences, etc.
What You Will Need
• Bachelor’s degree in Marketing, Graphic Design, Web Development or a related field AND six years of experience in graphic design and/or website design. • Four years of experience in UI/UX design, using UX design and UI tools such as Sketch. • Online portfolio that demonstrates high-quality digital design work. • Strong working knowledge of content management systems like Drupal and Wordpress. • Experience in video and motion graphic design using Adobe Premiere and After Effects. • Advanced experience in Adobe Creative Suite, Google Suite, and Microsoft office. • Excellent written and verbal communication skills. • Ability to interpret technical ideas for a non-technical audience. • A demonstrable commitment to promoting and enhancing diversity.
This position requires driving a university vehicle or a personal vehicle on behalf of the university; therefore, the incumbent must successfully complete a motor vehicle history check, possess and maintain a current, valid driver’s license in their state of residence, be determined to be position qualified and self-report convictions as per University Policy 05-030.
What We Would Like You to Have
• Knowledge of printing procedures and requirements. • Experience instructing and training in graphic design, online marketing, or front-end development.
Working Conditions / Work Schedule
This position may be based in Corvallis or in Portland, OR. Hybrid and/or remote work may be possible, as agreed upon by the employee and supervisor. Regardless of primary work location, some travel to the Corvallis campus and/or Portland to participate in meetings will be expected.
Special Instructions to Applicants
To ensure full consideration, applications must be received by November 26, 2023. Applications will continue to be accepted after the full consideration date, until a sufficient applicant pool has been achieved or the position is filled. The closing date is subject to change without notice to applicants.
When applying you will be required to attach the following electronic documents:
1) A Resume
2) A Cover Letter indicating how your qualifications and experience have prepared you for this position.
3) A Portfolio: Please upload your portfolio or a link to your portfolio as a separate document. (Upload as Portfolio)
4) A Diversity Statement: After reviewing the OSU mission statement at http://leadership.oregonstate.edu/trustees/oregon-state-university-mission-statement and the emphasis on diversity, please state how your background and experience has prepared you to be effective in an environment that values diversity . (Upload as Diversity Statement)
You will also be required to submit the names of at least three professional references, their e-mail addresses and telephone numbers as part of the application process.
For additional information please contact:Janet Knudson Janet.knudson@oregonstate.edu
OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.
OSU will conduct a review of the National Sex Offender Public website prior to hire.
This position requires driving a university vehicle or a personal vehicle on behalf of the university; therefore, the incumbent must successfully complete a motor vehicle history check, possess and maintain a current, valid driver’s license in their state of residence, be determined to be position qualified and self-report convictions as per University Policy 05-030 et seq. Offers of employment are contingent upon meeting all minimum qualifications including the motor vehicle check requirement.
To apply, please visit: https://apptrkr.com/4748107
California State University Office of the Chancellor
Long Beach, CA, USA
Associate Vice Chancellor for Civil Rights Programming and Services
Job no: 532429 Work type: Management (MPP) Location: Chancellor's Office Categories: MPP, Administrative, At-Will, Full Time
Chancellor's Office Statement
Join our team at the California State University, Office of the Chancellor, and make a difference in providing access to higher education. We are currently seeking experienced candidates for the position of Associate Vice Chancellor for Civil Rights Programming and Services. The CSU Chancellor's Office, located on the waterfront adjacent to the Aquarium of the Pacific in downtown Long Beach, is the headquarters for the nation's largest and most diverse system of higher education. The CSU Chancellor's Office offers a premium benefit package that includes outstanding vacation, health, and dental plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 15 paid holidays a year.
Salary
The anticipated salary hiring range is up to $23,407 per month, commensurate with qualifications and experience.
The salary range for this classification is $9,167 to $29,425 per month.
Classification
Administrator IV
Position Information
The California State University, Office of the Chancellor, is seeking an Associate Vice Chancellor for Civil Rights Programming and Services to be responsible for leading a team that will provide centralized strategic planning, oversight, support, and resources to the CSU’s university-level Title IX and other civil rights offices. The AVC will also oversee a team that is responsible for CSU’s compliance with laws and policies governing Equal Employment Opportunities and whistleblower (including whistleblower retaliation) complaints including responding to complaints that are investigated by the Chancellor’s Office and providing support, guidance and oversight to appropriate administrators at the CSU’s 23 universities. As recommended by a recent comprehensive review of its Title IX and other nondiscrimination (Discrimination, Harassment and Retaliation (DHR)) programs across each of the 23 universities and the Chancellor’s Office, the CSU is prioritizing the design of a new organizational structure at the Chancellor’s Office to support centralized oversight of campus Title IX and DHR (referred to collectively as Civil Rights) offices, including establishment of consistent practices across all 23 universities and the Chancellor’s Office; transition to a systemwide, enterprise-level case management system; systemwide strategic planning regarding training, prevention, and education responsibilities; routine analysis and dissemination of data gathered through campus climate surveys and from other sources; and ongoing oversight and support from the Chancellor’s Office to university-level Civil Rights offices. These enhancements will be led by the AVC who will work closely and collaboratively with a team within Systemwide Human Resources (SWHR) and with other Chancellor’s Office personnel, including CSU’s Office of General Counsel, university leaders, and campus stakeholders.
Responsibilities
Under the general direction of the Vice Chancellor for Human Resources, the Associate Vice Chancellor for Civil Rights Programming and Services will:
-Support the mission of the CSU by leading institutional compliance with Title IX and other nondiscrimination (collectively, Civil Rights), and whistleblower laws and related federal and California laws, regulations, guidance, and policies, and work to build and strengthen a caring culture that supports a safe, respectful and inclusive non-discriminatory living, learning, and working environment that honors and values fair process, free speech and academic freedom.
-Lead the development of structures to support centralized oversight of campus Civil Rights offices, including establishment of consistent practices across CSU universities; transition to an enterprise-level case management system; systemwide strategic planning regarding training, prevention, and education responsibilities; routine analysis and dissemination of data gathered through campus climate surveys and other sources; and ongoing oversight and support from the Chancellor’s Office to university-level implementers and Chancellor’s Office implementers.
-Ensure effective, reliable, timely, consistent, and legally compliant oversight of university-level Civil Rights programs and services that integrate privacy considerations as well as the regulatory requirements related to the sharing of information, including through proactively identifying evolving areas of risk and giving constructive advice to minimize potential compliance issues at the university level.
-Responsible for ensuring CSU’s monitoring and compliance with laws, policies, and procedures prohibiting discrimination on the basis of age, race, color, sex, gender, sexual orientation, gender identity, national origin, religion, disability, protected veteran status and other protected statuses.
-Assist in developing, updating, and ensuring compliance with CSU Civil Rights and whistleblower (including whistleblower retaliation) policies, procedures, and practices; ensuring compliance with Title VI of the Civil Rights Act of 1964, Title VII of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) as amended by Section 304 of the Violence Against Women Reauthorization Act of 2013 (VAWA), the Americans with Disability Act (ADA), Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, the Family Education Rights and Privacy Act (FERPA), and other federal and state laws and regulations pertaining to equal rights, whistleblower protection and non-discrimination.
-Oversee the development and implementation of programs to prevent and address discrimination, harassment and retaliation.
-Supervise SWHR personnel with responsibilities for oversight of and coordination with university-level Title IX, DHR and whistleblower personnel.
-Oversee the team responsible for responding to whistleblower (including whistleblower retaliation) complaints investigated by the Chancellor’s Office, as well as appeals of complaints made under CSU nondiscrimination policies.
-Provide strategic leadership and guidance to ensure that the CSU continues to fully comply with legal requirements while providing evolving best practice service to its students, staff, faculty, and other community members.
-Work collaboratively and proactively with CSU’s Office of General Counsel to ensure that CSU policies are consistent with applicable legal and regulatory requirements and that systemwide resources comport with CSU policies and federal and California laws and regulations.
-Identify and coordinate with other Chancellor’s Office partners for seamless and user-friendly implementation, and monitor the implementation of their respective responsibilities.
-Possess and maintain a fluency and working knowledge of laws and legal guidance related to Title VI, Title VII, Title IX, Clery, VAWA, the ADA, Section 504, other federal and California nondiscrimination laws and regulations, appliable federal and California records and privacy laws and whistleblower (including whistleblower retaliation) laws.
-Prepare and deliver relevant institutional reports in writing and orally to a broad array of university, community, state, and federal stakeholders.
-In consultation with the Office of General Counsel, oversee the response to requests for data and other information from members of the public, the media, and other stakeholders in compliance with applicable federal and California records and privacy laws.
-Foster collegial relationships and collaborate among CSU stakeholders including the Chancellor’s Office, the Office of General Counsel, other divisions of Systemwide Human Resources, Audit and Advisory Services, Academic and Student Affairs, University Relations and Advancement, Chancellor’s Office Human Resources, and others to disseminate information, redesign processes, and support the CSU’s overlapping compliance needs and responsibilities and to reduce the “siloing” of divisions that can potentially undermine success.
-Maintain daily, weekly, and monthly reports and provide periodic reports.
-Perform other duties as assigned.
Qualifications
This position requires:
-Master's degree or equivalent combination of education and work experience.
-Minimum of 10 years of related experience, including extensive experience in Title IX, equity, equal opportunity, and civil rights compliance and programming, including education, prevention, training, policy and practice development and administration, supportive measures, accommodations, investigations, and resolutions related to discrimination and harassment.
-Must have demonstrated expertise in implementing compliance requirements through the lens of care.
-Demonstrated experience in interacting effectively with members of the community from diverse backgrounds.
-Extensive experience supervising a team of professionals.
Preferred Qualifications
-Law or doctoral degree.
-Experience in a higher education, judicial, or regulatory compliance setting highly preferred.
Required Knowledge, Skills & Abilities
-Demonstrated leadership, organizational, planning, problem-solving, and management and supervisory skills along with previous experience leading with influence across divisional teams.
-Demonstrated ability to set strategic direction, design and implement effective strategic plans and programs.
-Exceptional interpersonal skills and the ability to lead and work collaboratively, diplomatically, compassionately, and interact effectively with a broad and diverse faculty, staff, students, and community and government agencies.
-Ability to supervise, guide and give (and take) constructive criticism in a timely manner to a large, multifaceted team of SWHR professionals based at the Chancellor’s Office (and possibly elsewhere), including regional directors, Title IX Coordinators and DHR Administrators, investigators, and administrative staff.
-Direct Employee Relations/Employment Law experience including significant knowledge of federal, state and local employment laws.
-Demonstrated working knowledge of and ability to interpret various federal and California employee relations, employment and antidiscrimination laws, regulations, guidelines and best practices.
-Demonstrated experience with compliance and investigations and experience investigating reports of improper activities and retaliation for reporting improper activities.
-Outstanding written and oral communication skills; strong presentation and facilitation skills to multiple levels of professionals including executive leadership, colleagues, subordinates, students, and community members, with an emphasis on education and training for a variety of constituencies.
-Demonstrated ability to exercise independent and mature judgment, maintain objectivity and fairness, and safeguard confidential and sensitive information on all work assignments.
-Excellent planning and organizational skills along with the ability to manage multiple high priority tasks simultaneously, set priorities that accurately reflect the importance of job responsibilities under changing business conditions, and consistently meet mandatory deadlines while ensuring high standards of service.
-Demonstrated ability to make oral presentations to individuals or groups to enhance understanding of applicable policies or procedures.
-A compassionate nature, a talent for listening, and a history of working with sensitive information.
-Strong analytical and critical thinking skills; ability to problem-solve, prioritize, analyze, summarize, and effectively present data.
-Demonstrated experience with, and commitment to, working effectively with individuals from diverse backgrounds and with diverse beliefs in support of an inclusive and welcoming environment.
-Ability to work and lead a team effectively, as well as work independently when necessary, with limited direction and guidance.
-Ability to act independently, take initiative, resolve conflict, and exercise sound judgment.
-Possesses the courage and integrity to pursue action consistent with the goals of civil rights laws, fair process, and CSU policy, even in the face of vocal or powerful opposition.
-Demonstrated understanding of CSU’s mission and vision.
-Ability to travel throughout the State of California.
-Ability to travel and work outside of normal business hours.
Preferred Knowledge, Skills & Abilities
-Specific expertise and fluency in the administration and implementation of the 2020 Title IX regulations and California higher education nondiscrimination laws.
-Experience facilitating and evaluating professional development focused on civil rights and investigations.
-Knowledge of assessment practices involving evaluation of outcomes-based measures and campus climate surveys.
-Deep knowledge of, and ability to, interpret nondiscrimination laws and legal guidance related to Title, VI, Title VII, Title IX, VAWA; the ADA, Section 504 of the Rehabilitation Act of 1973, and other federal and California laws and regulations pertaining to civil rights and disabilities.
-Knowledge of effective practices in higher education compliance with nondiscrimination laws.
Application Period
Priority consideration will be given to candidates who apply by October 20, 2023. Applications will be accepted until the job posting is removed.
How To Apply
Please click "Apply Now" to complete the California State University, Chancellor's Office online employment application.
Equal Employment Opportunity
The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager at (562) 951-4070.
Title IX
Please view the Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator at: https://www2.calstate.edu/titleix
E-Verify
This position requires new hire employment verification to be processed through the E-Verify program administered by the Department of Homeland Security, U.S. Citizenship and Immigration Services (DHSUSCIS)' in partnership with the Social Security Administration (SSA).
If hired, you will be required to furnish proof that you are legally authorized to work in the United States. The CSU Chancellor’s Office is not a sponsoring agency for staff and Management positions (i.e., H1-B VISAS).
COVID19 Vaccination Policy
Per the CSU COVID-19 Vaccination Policy, it is strongly recommended that all Chancellor’s Office employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications.
Mandated Reporter Per CANRA
The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
Conflict of Interest
The duties of this position will include participation in decisions that may have a material financial benefit to the incumbent. Therefore, the selected candidate will be required to file Conflict of Interest Form 700: Statement of Economic Interest when they first occupy the position, and on an annual basis, complete ethics training within 6 months of appointment, and attend this training every other year thereafter.
CSU Out of State Employment Policy
California State University, Office of the Chancellor, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.
Background
The Chancellor's Office policy requires that the selected candidate successfully complete a full background check (including a criminal records check) prior to assuming this position.
Advertised: September 29, 2023 (4:35 PM) Pacific Daylight Time Applications close: Open until filled
To apply: https://apptrkr.com/4659636
Full Time
Associate Vice Chancellor for Civil Rights Programming and Services
Job no: 532429 Work type: Management (MPP) Location: Chancellor's Office Categories: MPP, Administrative, At-Will, Full Time
Chancellor's Office Statement
Join our team at the California State University, Office of the Chancellor, and make a difference in providing access to higher education. We are currently seeking experienced candidates for the position of Associate Vice Chancellor for Civil Rights Programming and Services. The CSU Chancellor's Office, located on the waterfront adjacent to the Aquarium of the Pacific in downtown Long Beach, is the headquarters for the nation's largest and most diverse system of higher education. The CSU Chancellor's Office offers a premium benefit package that includes outstanding vacation, health, and dental plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 15 paid holidays a year.
Salary
The anticipated salary hiring range is up to $23,407 per month, commensurate with qualifications and experience.
The salary range for this classification is $9,167 to $29,425 per month.
Classification
Administrator IV
Position Information
The California State University, Office of the Chancellor, is seeking an Associate Vice Chancellor for Civil Rights Programming and Services to be responsible for leading a team that will provide centralized strategic planning, oversight, support, and resources to the CSU’s university-level Title IX and other civil rights offices. The AVC will also oversee a team that is responsible for CSU’s compliance with laws and policies governing Equal Employment Opportunities and whistleblower (including whistleblower retaliation) complaints including responding to complaints that are investigated by the Chancellor’s Office and providing support, guidance and oversight to appropriate administrators at the CSU’s 23 universities. As recommended by a recent comprehensive review of its Title IX and other nondiscrimination (Discrimination, Harassment and Retaliation (DHR)) programs across each of the 23 universities and the Chancellor’s Office, the CSU is prioritizing the design of a new organizational structure at the Chancellor’s Office to support centralized oversight of campus Title IX and DHR (referred to collectively as Civil Rights) offices, including establishment of consistent practices across all 23 universities and the Chancellor’s Office; transition to a systemwide, enterprise-level case management system; systemwide strategic planning regarding training, prevention, and education responsibilities; routine analysis and dissemination of data gathered through campus climate surveys and from other sources; and ongoing oversight and support from the Chancellor’s Office to university-level Civil Rights offices. These enhancements will be led by the AVC who will work closely and collaboratively with a team within Systemwide Human Resources (SWHR) and with other Chancellor’s Office personnel, including CSU’s Office of General Counsel, university leaders, and campus stakeholders.
Responsibilities
Under the general direction of the Vice Chancellor for Human Resources, the Associate Vice Chancellor for Civil Rights Programming and Services will:
-Support the mission of the CSU by leading institutional compliance with Title IX and other nondiscrimination (collectively, Civil Rights), and whistleblower laws and related federal and California laws, regulations, guidance, and policies, and work to build and strengthen a caring culture that supports a safe, respectful and inclusive non-discriminatory living, learning, and working environment that honors and values fair process, free speech and academic freedom.
-Lead the development of structures to support centralized oversight of campus Civil Rights offices, including establishment of consistent practices across CSU universities; transition to an enterprise-level case management system; systemwide strategic planning regarding training, prevention, and education responsibilities; routine analysis and dissemination of data gathered through campus climate surveys and other sources; and ongoing oversight and support from the Chancellor’s Office to university-level implementers and Chancellor’s Office implementers.
-Ensure effective, reliable, timely, consistent, and legally compliant oversight of university-level Civil Rights programs and services that integrate privacy considerations as well as the regulatory requirements related to the sharing of information, including through proactively identifying evolving areas of risk and giving constructive advice to minimize potential compliance issues at the university level.
-Responsible for ensuring CSU’s monitoring and compliance with laws, policies, and procedures prohibiting discrimination on the basis of age, race, color, sex, gender, sexual orientation, gender identity, national origin, religion, disability, protected veteran status and other protected statuses.
-Assist in developing, updating, and ensuring compliance with CSU Civil Rights and whistleblower (including whistleblower retaliation) policies, procedures, and practices; ensuring compliance with Title VI of the Civil Rights Act of 1964, Title VII of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) as amended by Section 304 of the Violence Against Women Reauthorization Act of 2013 (VAWA), the Americans with Disability Act (ADA), Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, the Family Education Rights and Privacy Act (FERPA), and other federal and state laws and regulations pertaining to equal rights, whistleblower protection and non-discrimination.
-Oversee the development and implementation of programs to prevent and address discrimination, harassment and retaliation.
-Supervise SWHR personnel with responsibilities for oversight of and coordination with university-level Title IX, DHR and whistleblower personnel.
-Oversee the team responsible for responding to whistleblower (including whistleblower retaliation) complaints investigated by the Chancellor’s Office, as well as appeals of complaints made under CSU nondiscrimination policies.
-Provide strategic leadership and guidance to ensure that the CSU continues to fully comply with legal requirements while providing evolving best practice service to its students, staff, faculty, and other community members.
-Work collaboratively and proactively with CSU’s Office of General Counsel to ensure that CSU policies are consistent with applicable legal and regulatory requirements and that systemwide resources comport with CSU policies and federal and California laws and regulations.
-Identify and coordinate with other Chancellor’s Office partners for seamless and user-friendly implementation, and monitor the implementation of their respective responsibilities.
-Possess and maintain a fluency and working knowledge of laws and legal guidance related to Title VI, Title VII, Title IX, Clery, VAWA, the ADA, Section 504, other federal and California nondiscrimination laws and regulations, appliable federal and California records and privacy laws and whistleblower (including whistleblower retaliation) laws.
-Prepare and deliver relevant institutional reports in writing and orally to a broad array of university, community, state, and federal stakeholders.
-In consultation with the Office of General Counsel, oversee the response to requests for data and other information from members of the public, the media, and other stakeholders in compliance with applicable federal and California records and privacy laws.
-Foster collegial relationships and collaborate among CSU stakeholders including the Chancellor’s Office, the Office of General Counsel, other divisions of Systemwide Human Resources, Audit and Advisory Services, Academic and Student Affairs, University Relations and Advancement, Chancellor’s Office Human Resources, and others to disseminate information, redesign processes, and support the CSU’s overlapping compliance needs and responsibilities and to reduce the “siloing” of divisions that can potentially undermine success.
-Maintain daily, weekly, and monthly reports and provide periodic reports.
-Perform other duties as assigned.
Qualifications
This position requires:
-Master's degree or equivalent combination of education and work experience.
-Minimum of 10 years of related experience, including extensive experience in Title IX, equity, equal opportunity, and civil rights compliance and programming, including education, prevention, training, policy and practice development and administration, supportive measures, accommodations, investigations, and resolutions related to discrimination and harassment.
-Must have demonstrated expertise in implementing compliance requirements through the lens of care.
-Demonstrated experience in interacting effectively with members of the community from diverse backgrounds.
-Extensive experience supervising a team of professionals.
Preferred Qualifications
-Law or doctoral degree.
-Experience in a higher education, judicial, or regulatory compliance setting highly preferred.
Required Knowledge, Skills & Abilities
-Demonstrated leadership, organizational, planning, problem-solving, and management and supervisory skills along with previous experience leading with influence across divisional teams.
-Demonstrated ability to set strategic direction, design and implement effective strategic plans and programs.
-Exceptional interpersonal skills and the ability to lead and work collaboratively, diplomatically, compassionately, and interact effectively with a broad and diverse faculty, staff, students, and community and government agencies.
-Ability to supervise, guide and give (and take) constructive criticism in a timely manner to a large, multifaceted team of SWHR professionals based at the Chancellor’s Office (and possibly elsewhere), including regional directors, Title IX Coordinators and DHR Administrators, investigators, and administrative staff.
-Direct Employee Relations/Employment Law experience including significant knowledge of federal, state and local employment laws.
-Demonstrated working knowledge of and ability to interpret various federal and California employee relations, employment and antidiscrimination laws, regulations, guidelines and best practices.
-Demonstrated experience with compliance and investigations and experience investigating reports of improper activities and retaliation for reporting improper activities.
-Outstanding written and oral communication skills; strong presentation and facilitation skills to multiple levels of professionals including executive leadership, colleagues, subordinates, students, and community members, with an emphasis on education and training for a variety of constituencies.
-Demonstrated ability to exercise independent and mature judgment, maintain objectivity and fairness, and safeguard confidential and sensitive information on all work assignments.
-Excellent planning and organizational skills along with the ability to manage multiple high priority tasks simultaneously, set priorities that accurately reflect the importance of job responsibilities under changing business conditions, and consistently meet mandatory deadlines while ensuring high standards of service.
-Demonstrated ability to make oral presentations to individuals or groups to enhance understanding of applicable policies or procedures.
-A compassionate nature, a talent for listening, and a history of working with sensitive information.
-Strong analytical and critical thinking skills; ability to problem-solve, prioritize, analyze, summarize, and effectively present data.
-Demonstrated experience with, and commitment to, working effectively with individuals from diverse backgrounds and with diverse beliefs in support of an inclusive and welcoming environment.
-Ability to work and lead a team effectively, as well as work independently when necessary, with limited direction and guidance.
-Ability to act independently, take initiative, resolve conflict, and exercise sound judgment.
-Possesses the courage and integrity to pursue action consistent with the goals of civil rights laws, fair process, and CSU policy, even in the face of vocal or powerful opposition.
-Demonstrated understanding of CSU’s mission and vision.
-Ability to travel throughout the State of California.
-Ability to travel and work outside of normal business hours.
Preferred Knowledge, Skills & Abilities
-Specific expertise and fluency in the administration and implementation of the 2020 Title IX regulations and California higher education nondiscrimination laws.
-Experience facilitating and evaluating professional development focused on civil rights and investigations.
-Knowledge of assessment practices involving evaluation of outcomes-based measures and campus climate surveys.
-Deep knowledge of, and ability to, interpret nondiscrimination laws and legal guidance related to Title, VI, Title VII, Title IX, VAWA; the ADA, Section 504 of the Rehabilitation Act of 1973, and other federal and California laws and regulations pertaining to civil rights and disabilities.
-Knowledge of effective practices in higher education compliance with nondiscrimination laws.
Application Period
Priority consideration will be given to candidates who apply by October 20, 2023. Applications will be accepted until the job posting is removed.
How To Apply
Please click "Apply Now" to complete the California State University, Chancellor's Office online employment application.
Equal Employment Opportunity
The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager at (562) 951-4070.
Title IX
Please view the Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator at: https://www2.calstate.edu/titleix
E-Verify
This position requires new hire employment verification to be processed through the E-Verify program administered by the Department of Homeland Security, U.S. Citizenship and Immigration Services (DHSUSCIS)' in partnership with the Social Security Administration (SSA).
If hired, you will be required to furnish proof that you are legally authorized to work in the United States. The CSU Chancellor’s Office is not a sponsoring agency for staff and Management positions (i.e., H1-B VISAS).
COVID19 Vaccination Policy
Per the CSU COVID-19 Vaccination Policy, it is strongly recommended that all Chancellor’s Office employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications.
Mandated Reporter Per CANRA
The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
Conflict of Interest
The duties of this position will include participation in decisions that may have a material financial benefit to the incumbent. Therefore, the selected candidate will be required to file Conflict of Interest Form 700: Statement of Economic Interest when they first occupy the position, and on an annual basis, complete ethics training within 6 months of appointment, and attend this training every other year thereafter.
CSU Out of State Employment Policy
California State University, Office of the Chancellor, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.
Background
The Chancellor's Office policy requires that the selected candidate successfully complete a full background check (including a criminal records check) prior to assuming this position.
Advertised: September 29, 2023 (4:35 PM) Pacific Daylight Time Applications close: Open until filled
To apply: https://apptrkr.com/4659636
Communications Associate, Pennovation Works
University Overview
The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.
Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.
The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.
Posted Job Title Communications Associate, Pennovation Works
Job Profile Title Marketing Coordinator B
Job Description Summary The Division of Facilities and Real Estate Services (FRES) provides the expertise, business process, policies and standards required to plan, design, construct, operate, maintain and renew the physical assets of the University, excluding the health system. In addition, the Division, comprised of approximately five Departments, is responsible for the strategic planning, management and operation of non-academic University property, and collaborating with the neighborhood to create a safe, diverse and economically vibrant destination. With close to 12M square feet of space, FRES maintains 186 buildings on a campus of 276 acres, completes over 60,000 maintenance requests per year, and starts approximately 250 projects a year. FRES is comprised of the following Departments: Administration, Office of the University Architect, Design and Construction, Real Estate, Operations and Maintenance.
The University of Pennsylvania is implementing a campus transformation entitled Penn Connects (http://www.pennconnects.upenn.edu). This comprehensive, award winning effort is expanding the campus over the next 20 years, including the construction of new academic research and recreational facilities. In addition, the University has secured $300M in Century Bond funding and continues to upgrade existing facilities over the coming years. https://www.facilities.upenn.edu/
Job Description
Communications Associate, Pennovation Works
Position Summary:
Pennovation Works (PW) is a 23-acre site, with a distinctive blend of offices, labs, and production space developed by The University of Pennsylvania to support innovators, entrepreneurs, and industry partners who are engaged in solving real-world problems and translating inventions into viable ventures. Since its founding about five years ago, Pennovation Works has grown into a vibrant community of innovators with over 70 private companies, 11 Penn research entities, several corporate collaborators, and a wide range of University-supported incubation programs. Pennovation Works is currently anchored by three buildings, including: the Inventor Office Building, the Pennovation Lab, and the Pennovation Center (a business incubator that provides wet/dry lab space and acts as the nucleus for collaboration and the exchange of ideas for innovators from all disciplines).
The Communications Associate, Pennovation Works reports to the Managing Director (MD) of Pennovation Works, and is responsible for creating internal and external messaging to the administration, staff, faculty, students, community and professional groups coinciding with the strategic goals of Pennovation Works. Responsibilities include strategic planning, project management, benchmarking analysis and reports, and graphic design, photography, videography, copy writing, and copy editing to implement website updates, social media management and content creation, promotional messaging, presentations, e-newsletters and announcements, and special print and digital collateral/publications.
Job Responsibilities/Duties:
General Content Development (E-News/Announcements/Presentations): Manage copy writing, graphic design/layout, protocol, correspondence, content, frequency, distribution, and general implementation for: 1) Pennovation Works e-newsletters several times/year to interested constituents, in coordination with multiple Penn team members; 2) regular communications that promote upcoming or recap/highlight past events, activities, and successes related to Pennovation Works and its ecosystem members and partners, and 3) Pennovation Works presentations for tours and special programs. Specific duties include the following:
• Design layout and graphics, and compose and/or edit copy, for periodic newsletter publications, general news announcements, and program promotions/flyers, recaps, and highlights
• Write compelling copy for promotional program announcements and news stories
• Design announcements/content using well-designed graphic elements and layouts for web, pdf, ppt, and social media
• Write and/or edit copy for up to three (3) full program recaps per week for website
• Create an archive/reference library with program promotions / recaps / highlights
Social Media Management: Direct strategy for and implement Pennovation Works' social media plan across multiple platforms. Create original content (includes graphic design/layout and copy writing); review and edit copy and content proposed/drafted by team members. Manage user accounts on scheduling tool. Monitor Pennovation Works account engagements/comments and provide real-time interactive responses (as appropriate). Monitor social media across the ecosystem and provide real-time interactive comments, tags, reposts, or shares (as appropriate).
Project Management: Create and manage overall communications strategy and content calendar. In collaboration with the PW Coordination Committee, develop and implement marketing and communications plans that promote and highlight Pennovation Works and ecosystem activities; In collaboration with the PW Communications Committee, develop and implement supplemental marketing and communications plans that amplify Pennovation Works messaging (includes seasonal and themed messaging and special features and projects, such as Year-In-Review, Meet the Innovators, etc.). Coordinate PW communication efforts and provide project management for the PW Team/FRES. Manage consistency of style and brand.
Strategic Planning: In collaboration with the PW-MD and FRES Communications Team, update and support long-term strategic marketing and communications plans that define goals, audiences, tactics and tools and provide direction for Pennovation Works MarComm deliverables. Draft and update marketing communications plans for specific campaigns of limited duration, with same tactics and evaluation.
Website Management: Manage existing content, create new pages, and develop information on a daily to weekly basis primarily for Pennovation Works' internal website. Support external website management; includes home page slider, events calendar, news, and directory.
Special Projects: Develop and/or contribute content (including graphics/layout, copy, photos, video) for special features, highlights, publications, and productions; including but not limited to Pennovation Works Year-In-Review, Meet the Innovators video series, alumni spotlights, success stories, startup tips, etc. Develop special event collateral/communication (ex. SXSW, etc).
Public Relations: Coordinate tabling at conferences and other PR opportunities to market the Pennovation Works brand; attend events to capture content (photos, videos, quotes, etc) to amplify Pennovation Works messaging and/or support Pennovation Works projects, activities, events, and milestones.
Media Relations: Monitor and catalog news clips and incorporate as appropriate into the communications plan.
Benchmarking & Reports: Review and/or generate reports with metrics on websites, social media, and newsletters/announcements. Use data to assist in creation of strategies and plans.
Perform additional duties as assigned.
Qualifications:
• A Bachelor's Degree (preferred concentration in communications, marketing, or relevant field) and 3 to 5 years of related experience required or equivalent combination of education and experience.
• Advanced experience and skills in marketing, communications, and graphic design required
• Advanced experience and skills in social media and online content management required
• Proficiency with professional communications, web design, and graphic design tools (such as MailChimp, Constant Contact, WordPress, Canva, Adobe Suite, Microsoft Office Suite, etc.)
• Strong oral and written communications skills required
• Strong project management and organizational skills with acute attention to detail
• An ability to work in a fast-paced environment multi-task and meet tight deadlines
• An ability to work independently, be flexible, anticipate needs, and take initiative
• Must have great customer service skills and a high-degree of professionalism
• Be available to work on site Monday through Friday; occasional weekends, early mornings, and evenings required (not a remote position)
*** For consideration, interested candidates should submit a resume and a cover letter expressing your interest in this position, is preferred. ***
Job Location - City, State Philadelphia, Pennsylvania
Department / School Facilities and Real Estate Services
Pay Range $43,919.00 - $68,000.00 Annual Rate Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.
Affirmative Action Statement Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.
Special Requirements Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
University Benefits
• Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
• Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
• Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
• Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.
• Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
• Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
• Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
• University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement—and you and your family can enjoy many of these activities for free.
• Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
• Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
• Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
• Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.
To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay
To apply, visit https://apptrkr.com/4620062
Full Time
Communications Associate, Pennovation Works
University Overview
The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.
Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.
The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.
Posted Job Title Communications Associate, Pennovation Works
Job Profile Title Marketing Coordinator B
Job Description Summary The Division of Facilities and Real Estate Services (FRES) provides the expertise, business process, policies and standards required to plan, design, construct, operate, maintain and renew the physical assets of the University, excluding the health system. In addition, the Division, comprised of approximately five Departments, is responsible for the strategic planning, management and operation of non-academic University property, and collaborating with the neighborhood to create a safe, diverse and economically vibrant destination. With close to 12M square feet of space, FRES maintains 186 buildings on a campus of 276 acres, completes over 60,000 maintenance requests per year, and starts approximately 250 projects a year. FRES is comprised of the following Departments: Administration, Office of the University Architect, Design and Construction, Real Estate, Operations and Maintenance.
The University of Pennsylvania is implementing a campus transformation entitled Penn Connects (http://www.pennconnects.upenn.edu). This comprehensive, award winning effort is expanding the campus over the next 20 years, including the construction of new academic research and recreational facilities. In addition, the University has secured $300M in Century Bond funding and continues to upgrade existing facilities over the coming years. https://www.facilities.upenn.edu/
Job Description
Communications Associate, Pennovation Works
Position Summary:
Pennovation Works (PW) is a 23-acre site, with a distinctive blend of offices, labs, and production space developed by The University of Pennsylvania to support innovators, entrepreneurs, and industry partners who are engaged in solving real-world problems and translating inventions into viable ventures. Since its founding about five years ago, Pennovation Works has grown into a vibrant community of innovators with over 70 private companies, 11 Penn research entities, several corporate collaborators, and a wide range of University-supported incubation programs. Pennovation Works is currently anchored by three buildings, including: the Inventor Office Building, the Pennovation Lab, and the Pennovation Center (a business incubator that provides wet/dry lab space and acts as the nucleus for collaboration and the exchange of ideas for innovators from all disciplines).
The Communications Associate, Pennovation Works reports to the Managing Director (MD) of Pennovation Works, and is responsible for creating internal and external messaging to the administration, staff, faculty, students, community and professional groups coinciding with the strategic goals of Pennovation Works. Responsibilities include strategic planning, project management, benchmarking analysis and reports, and graphic design, photography, videography, copy writing, and copy editing to implement website updates, social media management and content creation, promotional messaging, presentations, e-newsletters and announcements, and special print and digital collateral/publications.
Job Responsibilities/Duties:
General Content Development (E-News/Announcements/Presentations): Manage copy writing, graphic design/layout, protocol, correspondence, content, frequency, distribution, and general implementation for: 1) Pennovation Works e-newsletters several times/year to interested constituents, in coordination with multiple Penn team members; 2) regular communications that promote upcoming or recap/highlight past events, activities, and successes related to Pennovation Works and its ecosystem members and partners, and 3) Pennovation Works presentations for tours and special programs. Specific duties include the following:
• Design layout and graphics, and compose and/or edit copy, for periodic newsletter publications, general news announcements, and program promotions/flyers, recaps, and highlights
• Write compelling copy for promotional program announcements and news stories
• Design announcements/content using well-designed graphic elements and layouts for web, pdf, ppt, and social media
• Write and/or edit copy for up to three (3) full program recaps per week for website
• Create an archive/reference library with program promotions / recaps / highlights
Social Media Management: Direct strategy for and implement Pennovation Works' social media plan across multiple platforms. Create original content (includes graphic design/layout and copy writing); review and edit copy and content proposed/drafted by team members. Manage user accounts on scheduling tool. Monitor Pennovation Works account engagements/comments and provide real-time interactive responses (as appropriate). Monitor social media across the ecosystem and provide real-time interactive comments, tags, reposts, or shares (as appropriate).
Project Management: Create and manage overall communications strategy and content calendar. In collaboration with the PW Coordination Committee, develop and implement marketing and communications plans that promote and highlight Pennovation Works and ecosystem activities; In collaboration with the PW Communications Committee, develop and implement supplemental marketing and communications plans that amplify Pennovation Works messaging (includes seasonal and themed messaging and special features and projects, such as Year-In-Review, Meet the Innovators, etc.). Coordinate PW communication efforts and provide project management for the PW Team/FRES. Manage consistency of style and brand.
Strategic Planning: In collaboration with the PW-MD and FRES Communications Team, update and support long-term strategic marketing and communications plans that define goals, audiences, tactics and tools and provide direction for Pennovation Works MarComm deliverables. Draft and update marketing communications plans for specific campaigns of limited duration, with same tactics and evaluation.
Website Management: Manage existing content, create new pages, and develop information on a daily to weekly basis primarily for Pennovation Works' internal website. Support external website management; includes home page slider, events calendar, news, and directory.
Special Projects: Develop and/or contribute content (including graphics/layout, copy, photos, video) for special features, highlights, publications, and productions; including but not limited to Pennovation Works Year-In-Review, Meet the Innovators video series, alumni spotlights, success stories, startup tips, etc. Develop special event collateral/communication (ex. SXSW, etc).
Public Relations: Coordinate tabling at conferences and other PR opportunities to market the Pennovation Works brand; attend events to capture content (photos, videos, quotes, etc) to amplify Pennovation Works messaging and/or support Pennovation Works projects, activities, events, and milestones.
Media Relations: Monitor and catalog news clips and incorporate as appropriate into the communications plan.
Benchmarking & Reports: Review and/or generate reports with metrics on websites, social media, and newsletters/announcements. Use data to assist in creation of strategies and plans.
Perform additional duties as assigned.
Qualifications:
• A Bachelor's Degree (preferred concentration in communications, marketing, or relevant field) and 3 to 5 years of related experience required or equivalent combination of education and experience.
• Advanced experience and skills in marketing, communications, and graphic design required
• Advanced experience and skills in social media and online content management required
• Proficiency with professional communications, web design, and graphic design tools (such as MailChimp, Constant Contact, WordPress, Canva, Adobe Suite, Microsoft Office Suite, etc.)
• Strong oral and written communications skills required
• Strong project management and organizational skills with acute attention to detail
• An ability to work in a fast-paced environment multi-task and meet tight deadlines
• An ability to work independently, be flexible, anticipate needs, and take initiative
• Must have great customer service skills and a high-degree of professionalism
• Be available to work on site Monday through Friday; occasional weekends, early mornings, and evenings required (not a remote position)
*** For consideration, interested candidates should submit a resume and a cover letter expressing your interest in this position, is preferred. ***
Job Location - City, State Philadelphia, Pennsylvania
Department / School Facilities and Real Estate Services
Pay Range $43,919.00 - $68,000.00 Annual Rate Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.
Affirmative Action Statement Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.
Special Requirements Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
University Benefits
• Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
• Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
• Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
• Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.
• Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
• Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
• Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
• University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement—and you and your family can enjoy many of these activities for free.
• Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
• Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
• Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
• Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.
To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay
To apply, visit https://apptrkr.com/4620062
California State University, Sacramento
Sacramento, CA, USA
Director, Customer Services
Job No: 531331
Work Type: Management (MPP)
Location: Sacramento
Categories: MPP, At-Will, Full Time, Information Systems & Technology, Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)
Working Title: Director, Customer Services
Classification Title: Administrator II (MPP II)
Posting Details
Priority Application Date (Posting will remain open until filled): Thursday, September 28th mailto:@ 11:55pm PST
Hiring Preference Not Applicable
Position Summary
Reporting to the AVP of Academic Technology & Campus Engagement, the Director, Customer Services, leads team members that deliver campus-wide, customer services as the Service Desk.
The IRT Service Desk serves as the first point of contact for diverse faculty, staff, and students in need of technology services and solutions that facilitate mission critical activities, such as teaching and learning, as well as campus operations. As such, these areas provide indispensable services to campus that must be user centric, responsive, and accessible. The position partners with distributed IT services to deliver seamless, campus-wide IT service management.
This position proactively engages campus stakeholders to guide planning and decision making for his/her scope of services. This position also gauges satisfaction with services with the goal of providing excellent experiences and continuous service improvements. This position defines and reports metrics for his/her scope of services.
The Director, Customer Services helps lead multiple projects to improve/innovate service delivery based on current and emerging campus needs. This position serves as an effective change agent and change manager to guide teams and stakeholders through changes coupled with campus/divisional goals.
This position is a leadership role in developing and maturing our service catalog, service levels, and service management standards and processes with the goal of creating an excellent, consistent, and sustainable experience for faculty, staff, and students. This position ensures that standards and processes are documented, communicated, and updated regularly. This position continuously assesses the effectiveness of our service model at all tiers and works with other Directors to ensure that we close the loop on every request we receive and address the root cause of recurring issues.
The Director, Customer Services communicates proactively and transparently and maintains effective relationships with campus partners and serves as an advocate for customers and sustainable campus technology standards and practices.
FLSA: Exempt (Not eligible for overtime compensation)
Anticipated Hiring Range: $9,000 per month - $11,000 per month, commensurate with candidate's education, experience, skills, and training
CSU Classification Salary Range: $4,583 per month - $14,713 per month
Best-in-class Benefits: https://www.csus.edu/administration-business-affairs/human-resources/employment-services/work-at-sac-state.html
CSU Total Compensation: https://www.calstate.edu/csu-system/careers/compensation/Pages/compensation-calculator.aspx
Salary Grade/Range: 2
Recruitment Type: Regular (At-Will)
Time Base: Full-Time
Pay Plan: 12 months
Work Hours: Monday - Friday, 8:00am - 5:00pm. Other hours as required.
Telecommuting Options:
Hybrid work flexibility is available at up to 1-2 days a week remote, on an opt-in basis.
Please visit the following webpage for more information on the CSU Telecommuting Program: https://www.csus.edu/administration-business-affairs/internal/your-hr/telecommuting-program.html.
Per our Out of State Employment Policy (see below), a successful candidate must reside within the State of California upon time of hire.
Department Information
Who is IRT? Information Resources & Technology (IRT) partners with faculty, staff, and students to provide essential information technology services that support mission critical activities and innovative technology solutions that facilitate the accomplishment of strategic campus goals at Sacramento State.
For more information, please visit: https://careers.csus.edu/en-us/job/509169/www.csus.edu/irt
Required Qualifications
Education/Experience
• Bachelor's degree from an accredited university or college. • Demonstrated experience leading and managing a high-performing customer service team; responsibilities include setting performance standards and team metrics, ensuring that team members receive training, mentoring, and professional development they need to be successful, and fostering a strong sense of teamwork, shared accountability, and cross-functional communication and collaboration. • Demonstrated experience engaging diverse stakeholders and gauging customer satisfaction through surveys, focus groups, and/or other means. • Demonstrated experience consistently providing high-quality, user-centric customer service and enterprise technical support services to diverse stakeholders, such as faculty, staff, and/or students, in a variety of modalities e.g. online synchronous, online self-service, face to face, telephone, chat. • Demonstrated experience applying agile management principles to multiple complex projects and meeting deadlines. • Demonstrated experience developing, documenting, and improving/innovating processes. Knowledge, Skills, Abilities
• Demonstrated initiative and ability to develop, manage, and continuously improve IT service management model, service catalog, and service levels in collaboration with colleagues and campus. • Demonstrated ability and commitment to model tact and professionalism when conditions are complex, ambiguous, or stressful; willingness and desire to serve as the 'face of the service desk' and an advocate for the end user experience and campus standards and practices. • Excellent communication skills and ability to translate and mediate inside and outside the IT organization. • Demonstrated experience as an effective change agent and change manager at the team, organization, and campus level. • Evidence of excellent relationship management skills, including the ability to proactively partner with various leadership and stakeholder groups throughout the organization. • Demonstrated ability to define performance metrics and measurements to improve the customer journey. Conditions of Employment
• Ability to pass background check
Preferred Qualifications
• Master's degree from an accredited university or college. • Demonstrated ability to provide enterprise leadership in IT customer service and end-user support. • At least five years of experience working in an IT service environment in higher education; demonstrated understanding of the mission, goals, and complexities of higher education. • Demonstrated understanding of enterprise hardware and software support standards and practices at a large organization (20,000+). • Demonstrated experience in traditional and visual IVR, driving efficiency, and delivering a personalized and digital experience to the voice customers. Documents Needed to Apply
*Failure to upload the required documentation may lead to disqualification.
Resume
Cover Letter
Diversity Statement - You will be prompted to respond to the following Diversity Statement prompt as part of your application:
Sacramento State is on a mission to create a welcoming campus free from all forms of bias, discrimination, and oppression. Please share personal and/or professional examples highlighting your support and achievement of antiracism, diversity, equity, and, inclusion efforts.
About Sac State
http://www.csus.edu/ is located in the heart of California's capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State's 31,000 students come not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1800 faculty and 1,500 staff are committed to meeting our mission: “As California's capital university, we transform lives by preparing students for leadership, service, and success. Sacramento State will be a recognized leader in education, innovation, and engagement.” As the regional hub of higher education, Sac State is dedicated to https://www.csus.edu/experience/student-success/, https://www.csus.edu/diversity-inclusion/, https://www.csus.edu/experience/anchor-university/, https://www.csus.edu/university-advancement/, and https://www.csus.edu/campus-safety/.
As evidenced by the values embedded in our https://www.csus.edu/student-affairs/_internal/_documents/hornet-honor-code.pdf, Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning.
To learn more about why you should join the Hornet Family, please visit the https://www.csus.edu/administration-business-affairs/human-resources/work-at-sac-state.html? page.
Background Check Disclaimer
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. One variation of background check required could be a LiveScan screening, which involves submitting fingerprints at a certified LiveScan Service Center.
COVID-19 Vaccine Certification Information Per the https://calstate.policystat.com/policy/11030468/latest/, it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Out of State Employment Policy
Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California.
As of January 1, 2022 the https://calstate.policystat.com/policy/10899725/latest/ prohibits the hiring of employees to perform CSU-related work outside the state of California.
Equal Employment Opportunity
California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States.
It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html
The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html.
Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. Eligibility Verification Selected candidate must furnish proof of eligibility to work in the United States. California State University, Sacramento is not a sponsoring agency for staff and management positions (i.e. H-1-B Visa).
Note to Applicants:
Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement.
Advertised: September 07, 2023 (10:15 AM)
Applications Closes: Open Until Filled
To apply, visit https://apptrkr.com/4594021
Full Time
Director, Customer Services
Job No: 531331
Work Type: Management (MPP)
Location: Sacramento
Categories: MPP, At-Will, Full Time, Information Systems & Technology, Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)
Working Title: Director, Customer Services
Classification Title: Administrator II (MPP II)
Posting Details
Priority Application Date (Posting will remain open until filled): Thursday, September 28th mailto:@ 11:55pm PST
Hiring Preference Not Applicable
Position Summary
Reporting to the AVP of Academic Technology & Campus Engagement, the Director, Customer Services, leads team members that deliver campus-wide, customer services as the Service Desk.
The IRT Service Desk serves as the first point of contact for diverse faculty, staff, and students in need of technology services and solutions that facilitate mission critical activities, such as teaching and learning, as well as campus operations. As such, these areas provide indispensable services to campus that must be user centric, responsive, and accessible. The position partners with distributed IT services to deliver seamless, campus-wide IT service management.
This position proactively engages campus stakeholders to guide planning and decision making for his/her scope of services. This position also gauges satisfaction with services with the goal of providing excellent experiences and continuous service improvements. This position defines and reports metrics for his/her scope of services.
The Director, Customer Services helps lead multiple projects to improve/innovate service delivery based on current and emerging campus needs. This position serves as an effective change agent and change manager to guide teams and stakeholders through changes coupled with campus/divisional goals.
This position is a leadership role in developing and maturing our service catalog, service levels, and service management standards and processes with the goal of creating an excellent, consistent, and sustainable experience for faculty, staff, and students. This position ensures that standards and processes are documented, communicated, and updated regularly. This position continuously assesses the effectiveness of our service model at all tiers and works with other Directors to ensure that we close the loop on every request we receive and address the root cause of recurring issues.
The Director, Customer Services communicates proactively and transparently and maintains effective relationships with campus partners and serves as an advocate for customers and sustainable campus technology standards and practices.
FLSA: Exempt (Not eligible for overtime compensation)
Anticipated Hiring Range: $9,000 per month - $11,000 per month, commensurate with candidate's education, experience, skills, and training
CSU Classification Salary Range: $4,583 per month - $14,713 per month
Best-in-class Benefits: https://www.csus.edu/administration-business-affairs/human-resources/employment-services/work-at-sac-state.html
CSU Total Compensation: https://www.calstate.edu/csu-system/careers/compensation/Pages/compensation-calculator.aspx
Salary Grade/Range: 2
Recruitment Type: Regular (At-Will)
Time Base: Full-Time
Pay Plan: 12 months
Work Hours: Monday - Friday, 8:00am - 5:00pm. Other hours as required.
Telecommuting Options:
Hybrid work flexibility is available at up to 1-2 days a week remote, on an opt-in basis.
Please visit the following webpage for more information on the CSU Telecommuting Program: https://www.csus.edu/administration-business-affairs/internal/your-hr/telecommuting-program.html.
Per our Out of State Employment Policy (see below), a successful candidate must reside within the State of California upon time of hire.
Department Information
Who is IRT? Information Resources & Technology (IRT) partners with faculty, staff, and students to provide essential information technology services that support mission critical activities and innovative technology solutions that facilitate the accomplishment of strategic campus goals at Sacramento State.
For more information, please visit: https://careers.csus.edu/en-us/job/509169/www.csus.edu/irt
Required Qualifications
Education/Experience
• Bachelor's degree from an accredited university or college. • Demonstrated experience leading and managing a high-performing customer service team; responsibilities include setting performance standards and team metrics, ensuring that team members receive training, mentoring, and professional development they need to be successful, and fostering a strong sense of teamwork, shared accountability, and cross-functional communication and collaboration. • Demonstrated experience engaging diverse stakeholders and gauging customer satisfaction through surveys, focus groups, and/or other means. • Demonstrated experience consistently providing high-quality, user-centric customer service and enterprise technical support services to diverse stakeholders, such as faculty, staff, and/or students, in a variety of modalities e.g. online synchronous, online self-service, face to face, telephone, chat. • Demonstrated experience applying agile management principles to multiple complex projects and meeting deadlines. • Demonstrated experience developing, documenting, and improving/innovating processes. Knowledge, Skills, Abilities
• Demonstrated initiative and ability to develop, manage, and continuously improve IT service management model, service catalog, and service levels in collaboration with colleagues and campus. • Demonstrated ability and commitment to model tact and professionalism when conditions are complex, ambiguous, or stressful; willingness and desire to serve as the 'face of the service desk' and an advocate for the end user experience and campus standards and practices. • Excellent communication skills and ability to translate and mediate inside and outside the IT organization. • Demonstrated experience as an effective change agent and change manager at the team, organization, and campus level. • Evidence of excellent relationship management skills, including the ability to proactively partner with various leadership and stakeholder groups throughout the organization. • Demonstrated ability to define performance metrics and measurements to improve the customer journey. Conditions of Employment
• Ability to pass background check
Preferred Qualifications
• Master's degree from an accredited university or college. • Demonstrated ability to provide enterprise leadership in IT customer service and end-user support. • At least five years of experience working in an IT service environment in higher education; demonstrated understanding of the mission, goals, and complexities of higher education. • Demonstrated understanding of enterprise hardware and software support standards and practices at a large organization (20,000+). • Demonstrated experience in traditional and visual IVR, driving efficiency, and delivering a personalized and digital experience to the voice customers. Documents Needed to Apply
*Failure to upload the required documentation may lead to disqualification.
Resume
Cover Letter
Diversity Statement - You will be prompted to respond to the following Diversity Statement prompt as part of your application:
Sacramento State is on a mission to create a welcoming campus free from all forms of bias, discrimination, and oppression. Please share personal and/or professional examples highlighting your support and achievement of antiracism, diversity, equity, and, inclusion efforts.
About Sac State
http://www.csus.edu/ is located in the heart of California's capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State's 31,000 students come not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1800 faculty and 1,500 staff are committed to meeting our mission: “As California's capital university, we transform lives by preparing students for leadership, service, and success. Sacramento State will be a recognized leader in education, innovation, and engagement.” As the regional hub of higher education, Sac State is dedicated to https://www.csus.edu/experience/student-success/, https://www.csus.edu/diversity-inclusion/, https://www.csus.edu/experience/anchor-university/, https://www.csus.edu/university-advancement/, and https://www.csus.edu/campus-safety/.
As evidenced by the values embedded in our https://www.csus.edu/student-affairs/_internal/_documents/hornet-honor-code.pdf, Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning.
To learn more about why you should join the Hornet Family, please visit the https://www.csus.edu/administration-business-affairs/human-resources/work-at-sac-state.html? page.
Background Check Disclaimer
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. One variation of background check required could be a LiveScan screening, which involves submitting fingerprints at a certified LiveScan Service Center.
COVID-19 Vaccine Certification Information Per the https://calstate.policystat.com/policy/11030468/latest/, it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Out of State Employment Policy
Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California.
As of January 1, 2022 the https://calstate.policystat.com/policy/10899725/latest/ prohibits the hiring of employees to perform CSU-related work outside the state of California.
Equal Employment Opportunity
California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States.
It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html
The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html.
Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. Eligibility Verification Selected candidate must furnish proof of eligibility to work in the United States. California State University, Sacramento is not a sponsoring agency for staff and management positions (i.e. H-1-B Visa).
Note to Applicants:
Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement.
Advertised: September 07, 2023 (10:15 AM)
Applications Closes: Open Until Filled
To apply, visit https://apptrkr.com/4594021
Federal Deposit Insurance Corporation (FDIC)
Multiple Locations (CA, DC, GA, IL, MA, MY, MO, TX)
Locations
3 vacancies in the following locations:
San Francisco, CA
Washington, DC
Atlanta, GA
Chicago, IL
Baintree, MAA
Kansas City, MO
New York, NY
Dallas, TX
Summary
These positions are located in FDITECH, of the Chief Information Officer Organization (CIOO) of the Federal Deposit Insurance Corporation (FDIC), and will be located in either the HQ's Washington Office, or one of the regional Field Office locations. The incumbent serves as an Information Technology (IT) Specialist, and provides (IT) services.
Additional selections may be made from this vacancy announcement to fill identical vacancies that occur subsequent to this announcement.
Learn more about this agency Help
This job is open to
Individuals with disabilities
Federal employees - Competitive service
Current or former competitive service federal employees.
Career transition (CTAP, ICTAP, RPL)
Federal employees who meet the definition of a "surplus" or "displaced" employee.
Land & base management
Certain current or former term or temporary federal employees of a land or base management agency.
Military spouses
Family of overseas employees
Family members of a federal employee or uniformed service member who is or was, working overseas.
Peace Corps & AmeriCorps Vista
Special authorities
Individuals eligible under a special authority not listed above, but defined in the federal hiring regulations.
Veterans
Clarification from the agency
Applicants with status (i.e., current permanent Federal employees in the competitive service and former Federal employees with reinstatement eligibility); those eligible for appointment under special hiring authorities; and veterans eligible for VEOA appointment. Applicants without status should apply under FDIC announcement 2023-HQD-B0574 to be considered.
Help
Duties
At the full performance level, major duties include:
1. Manages the software development of multiple medium cost medium impact, and/or medium to high complexity IT Software Projects or assigned automated information systems (AISs) to support business customer needs.
2. Participates in FDIC research, ideation, experimentation, planning and implementation for cloud based data and analytics, and AI/ML initiatives where data, data analytics, governance, capabilities and strategy insights are needed.
3. Coordinates and provides technical software/hardware program guidance and direct technical support to the employees engaged in development of prototypes and proofs of concept.
4. Maintains an active awareness of new and innovative technological developments in the financial services sector to develop recommendations for, and to implement FDITech initiatives to promote the development and effective deployment of these technologies and innovations.
5. Participates in problems analysis, troubleshooting, and issues resolutions. Responsible for assembling the solution teams to resolve problems, resolve issues, troubleshoot, and perform analysis, resulting in working prototypes. Applies knowledge of current electronics/software engineering technology; and resolves discrepancies. Determines adequacy of software, computer, and product/system design and capabilities by performing design and code reviews.
6. Directs the evaluation and acquisition of tools and technologies to support AI/ML business requirements and the development of data and analytics services. Activities are conducted in alignment with the FDIC’s target architecture, cloud strategy, and overall data strategy.
7. Acts as primary technical monitor for FDITECH operational contract, directing contractor staff and ensuring proper interface with contractor oversight manager on contract expenditures and billing.
8. Works with internal partners, such as project team members, Section Chief, Deputy Director, and external partners, such as Business Users, other supporting groups and contractors, to complete projects/products.
Help
Requirements
Conditions of Employment
Registration with the Selective Service.
U.S. Citizenship is required.
Employment Conditions.
Completion of Financial Disclosure may be required.
Minimum Background Investigation (MBI) required
Qualifications
Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic, religious/spiritual; community; student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Additional qualifications information can be found here .
To qualify for the CG-13 grade level, applicants must have completed at least one year of specialized experience equivalent to at least grade level 12 or above in the Federal service. Specialized experience is defined as as experience participating in or supporting the delivery of software systems or applications that modernize business activities to meet customer requirements; analyzing software and/or hardware problems and promoting existing technical tools and services to solve existing challenges; and providing technical software/hardware program guidance and direct technical support to complete projects/tasks.
To qualify for the CG-14 grade level, applicants must have completed at least one year of specialized experience equivalent to at least grade level 13 or above in the Federal service. Specialized experience is defined as as experience leading or managing an IT team in application development efforts for innovative technical solutions and automations; developing contractual documentation (e.g. statements of work, task orders) for acquisitions of IT systems and equipment to support system development programs and product lines; managing contractor performance; and researching and identifying new and innovative technological developments to recommend for implementation and deployment.
Applicants must have met the qualification requirements (including selective placement factors – if any) for this position within 30 calendar days of the closing date of this announcement.
Education
There is no substitution of education for the experience for this position.
Full Time
Locations
3 vacancies in the following locations:
San Francisco, CA
Washington, DC
Atlanta, GA
Chicago, IL
Baintree, MAA
Kansas City, MO
New York, NY
Dallas, TX
Summary
These positions are located in FDITECH, of the Chief Information Officer Organization (CIOO) of the Federal Deposit Insurance Corporation (FDIC), and will be located in either the HQ's Washington Office, or one of the regional Field Office locations. The incumbent serves as an Information Technology (IT) Specialist, and provides (IT) services.
Additional selections may be made from this vacancy announcement to fill identical vacancies that occur subsequent to this announcement.
Learn more about this agency Help
This job is open to
Individuals with disabilities
Federal employees - Competitive service
Current or former competitive service federal employees.
Career transition (CTAP, ICTAP, RPL)
Federal employees who meet the definition of a "surplus" or "displaced" employee.
Land & base management
Certain current or former term or temporary federal employees of a land or base management agency.
Military spouses
Family of overseas employees
Family members of a federal employee or uniformed service member who is or was, working overseas.
Peace Corps & AmeriCorps Vista
Special authorities
Individuals eligible under a special authority not listed above, but defined in the federal hiring regulations.
Veterans
Clarification from the agency
Applicants with status (i.e., current permanent Federal employees in the competitive service and former Federal employees with reinstatement eligibility); those eligible for appointment under special hiring authorities; and veterans eligible for VEOA appointment. Applicants without status should apply under FDIC announcement 2023-HQD-B0574 to be considered.
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Duties
At the full performance level, major duties include:
1. Manages the software development of multiple medium cost medium impact, and/or medium to high complexity IT Software Projects or assigned automated information systems (AISs) to support business customer needs.
2. Participates in FDIC research, ideation, experimentation, planning and implementation for cloud based data and analytics, and AI/ML initiatives where data, data analytics, governance, capabilities and strategy insights are needed.
3. Coordinates and provides technical software/hardware program guidance and direct technical support to the employees engaged in development of prototypes and proofs of concept.
4. Maintains an active awareness of new and innovative technological developments in the financial services sector to develop recommendations for, and to implement FDITech initiatives to promote the development and effective deployment of these technologies and innovations.
5. Participates in problems analysis, troubleshooting, and issues resolutions. Responsible for assembling the solution teams to resolve problems, resolve issues, troubleshoot, and perform analysis, resulting in working prototypes. Applies knowledge of current electronics/software engineering technology; and resolves discrepancies. Determines adequacy of software, computer, and product/system design and capabilities by performing design and code reviews.
6. Directs the evaluation and acquisition of tools and technologies to support AI/ML business requirements and the development of data and analytics services. Activities are conducted in alignment with the FDIC’s target architecture, cloud strategy, and overall data strategy.
7. Acts as primary technical monitor for FDITECH operational contract, directing contractor staff and ensuring proper interface with contractor oversight manager on contract expenditures and billing.
8. Works with internal partners, such as project team members, Section Chief, Deputy Director, and external partners, such as Business Users, other supporting groups and contractors, to complete projects/products.
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Requirements
Conditions of Employment
Registration with the Selective Service.
U.S. Citizenship is required.
Employment Conditions.
Completion of Financial Disclosure may be required.
Minimum Background Investigation (MBI) required
Qualifications
Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic, religious/spiritual; community; student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Additional qualifications information can be found here .
To qualify for the CG-13 grade level, applicants must have completed at least one year of specialized experience equivalent to at least grade level 12 or above in the Federal service. Specialized experience is defined as as experience participating in or supporting the delivery of software systems or applications that modernize business activities to meet customer requirements; analyzing software and/or hardware problems and promoting existing technical tools and services to solve existing challenges; and providing technical software/hardware program guidance and direct technical support to complete projects/tasks.
To qualify for the CG-14 grade level, applicants must have completed at least one year of specialized experience equivalent to at least grade level 13 or above in the Federal service. Specialized experience is defined as as experience leading or managing an IT team in application development efforts for innovative technical solutions and automations; developing contractual documentation (e.g. statements of work, task orders) for acquisitions of IT systems and equipment to support system development programs and product lines; managing contractor performance; and researching and identifying new and innovative technological developments to recommend for implementation and deployment.
Applicants must have met the qualification requirements (including selective placement factors – if any) for this position within 30 calendar days of the closing date of this announcement.
Education
There is no substitution of education for the experience for this position.
University of California, Berkeley
Berkeley, CA, USA
Executive Director (0547U) - Jacobs Design Institute About Berkeley
At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.
The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.
We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our https://chancellor.berkeley.edu/guiding-values-and-principles, our https://diversity.berkeley.edu/principles-community, and https://strategicplan.berkeley.edu/https://strategicplan.berkeley.edu
At UC Berkeley, we believe that learning is a fundamental part of working, and our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities. To find out more about how you can grow your career at UC Berkeley, visit https://hr.berkeley.edu/grow.
Departmental Overview
Made possible by a $20-million commitment from the Paul and Stacy Jacobs Foundation, Berkeley Engineering launched the Jacobs Institute for Design Innovation at the Clinton Global Initiative in June 2013. The Jacobs Institute for Design Innovation expands the role of design in undergraduate and masters level engineering education at the University of California, Berkeley. As the Institute works to further its mission of educating leading innovators at the intersection of design and technology, it provides students with hands-on experiences and opportunities to work in interdisciplinary teams to address real societal issues. Students are challenged to approach the entire cycle of design, from identifying user needs to rapid prototyping to commercialization and manufacturing, from an integrated vantage point. We accomplish these goals through a suite of offerings that include curricular, co-curricular and public programs.
Core programs within the Jacobs Institute include:
• the Berkeley Certificate in Design Innovation, an undergraduate certificate offered in partnership with the Haas School of Business, College of Letters & Science, and College of Environmental Design; • a curriculum of 6-8 design-focused courses offered fall, spring and summer, for which the Institute recruits lecturers and faculty; • a maker space staffed by professional and student workers which is accessed by 1200+ students each semester; • mentorship and co-curricular programming for students, such as the Innovation Catalyst grants program, and career/professional development programs; • supporting 15+ design and innovation courses from campus departments, 35+ clubs and 5+ DeCals each semester by offering access to high-quality teaching, meeting and event space; • public events and speaker series; • a professional Master of Design degree, offered in partnership with the College of Environmental Design and housed within the Jacobs Institute; and • partnerships with companies and international universities.
The Jacobs Institute is housed in Jacobs Hall, a 24,000 square foot building equipped with design studios and equipment rooms featuring the latest in digital fabrication technologies.
• The Executive Director reports to the Faculty Director of the Jacobs Institute for Design Innovation (JIDI) and is responsible for all operations of the Institute, including the following: Oversight and assessment of a dynamic portfolio of educational programs, activities, services, and events and ensuring the continued success and growth of all offerings within the Institute. • Management and oversight of the Institute's financial and resource allocations, including the appropriate staffing, budget planning, and administrative infrastructure. This includes formulating goals, developing strategies, policies, and procedures, and directing program resources that maximize contributions to the missions of the Jacobs Institute for Design Innovation, the College of Engineering, and the University of California, Berkeley. • Initiation, development and sustaining of internal and external partnerships to integrate JIDI, its efforts and impact into the broader University, education, and professional landscapes. • Administrative management and coordination of the Institute's governance, including the Jacobs Executive Committee and advisory groups, such as the Industry Advisory Board. • Representation as spokesperson for the Institute within the University and to the general public. • Participation in the identification, cultivation, proposal development and stewardship of current and potential funders. • Participation in the identification, proposal development and support of funding opportunities. Application Review Date
The First Review Date for this job is: August 25, 2023 - Open Until Filled
Responsibilities
60% Institute Management and Academic Administration
• Directs and administers the Jacobs Institute for Design Innovation (JIDI) with complete administrative and programmatic responsibility. • Supports the JIDI faculty leadership and Executive Committee in defining, developing and implementing the Institute's vision, mission and agenda. • Oversees the development of programs and operations that advance the strategic mission and vision of JIDI, working closely with faculty leadership and in coordination with other campus units. • In collaboration with the Jacobs Faculty Director and Executive Committee, ensures the operational and educational effectiveness of the JIDI programs, facilities and student services, including: the Master of Design degree program, DES INV undergraduate course offerings, co-curricular and career programming, technical labs and makerspaces, student showcases, and public events. • Leads the JIDI staff, with direct reports in technical, operational and administrative roles. • Recruits lecturers and implements policies related to academic hires, student employees and course budget allocations. Oversees academic personnel hiring for JIDI undergraduate and graduate courses (DES INV courses, etc.) and non-credit workshops. • Directs space usage of Jacobs Hall, including technical facilities, working closely with Jacobs Technical Lab Director (who serves as building manager) and in collaboration with faculty directors and leadership, and COE facilities team. Develops and implements policies to align space usage with the mission and priorities of the institute. • Assesses program effectiveness, and recommends changes to program content, policies and procedures accordingly. Oversees data collection, reporting, and metrics for key institute activities. • Proactively engages with departments in College of Engineering and across campus tofoster interdisciplinary collaboration. • Advises faculty leadership on issues (operational and budget processes, staff FTE, finance, human resources and space planning) that impact the achievement of the Institute's objectives.
20% Financial and Resource Management
• Plans, directs, and controls Jacobs Institute budget, personnel, facilities and other resources. • Partners with the Jacobs staff directors (including Senior Director of External Affairs, Director of Academic Affairs, and the Technical Lab Director) on the development of new programs; providing support on staffing, financial models and budgets. • Works collaboratively with the College of Engineering on all matters related to academic and staff personnel, development activities, and financial/business administration.
10% Fundraising & Development
• Actively works to identify and develop funding opportunities for the Institute - including grants, revenue generating programs, and sponsored programs. • Identifies gift opportunities, and proactively collaborates with the College of • Engineering Development Office and University Relations to share these opportunities with potential donors. • Works with the College of Engineering to liaise and cultivate JIDI Industry Advisory Board. With the Senior Director of External Relations, supports the design and organization of the Industrial Advisory Board meetings. • May provide guidance to faculty leadership regarding funding, new venture development and other resource acquisitions.
10% Partnerships & External Relations
• In collaboration with the Senior Director of External Affairs, explores opportunities to engage government sponsors, industry partners, and international organizations. • Cultivates and builds collaborations, partnerships, and relationships with these entities. • Proactively collaborates with the College of Engineering's Industry Relations and International Office (GLOBE) to identify and develop potential partnerships and collaborations. • Tracks relevant trends in education and industry, and cultivates relationships with peer institutions. Represents JIDI at professional conferences. • Represents the Jacobs Institute in meetings and discussions across campus and with external partners and the general public. • Interfaces with press and other media, as appropriate, to promote the Institute, and provides public relations support.
Required Qualifications
• Bachelor's degree in a related area and or equivalent experience. • Excellent oral and written communication skills. • Advanced ability to think creatively and independently on concepts requiring advanced analytical skills. • Advanced knowledge of administrative, budgetary, human resources and financial principles and practices in an academic environment. • Advanced interpersonal skills and ability to work with diverse groups to achieve results. • Advanced ability for working in a multicultural environment with individuals and groups with a wide array of backgrounds, identities, life experiences, personality types and communication styles. • Highly collaborative; proven ability to work effectively across a large organization and to work collaboratively with internal and external peers and managers. • Experience managing a cross-functional team. • Highly organized self-starter with an entrepreneurial mindset who works well autonomously and collaboratively.
Preferred Qualifications
• Advanced degree in related area and / or equivalent experience / training. • Academic background and experience in selected area of research. • Highly skilled fundraising and/or business development experience. • Experience managing an academic budget of at least $4M. • Experience developing and implementing new programs and strategies in a higher education environment. • Knowledge of common University-specific tools, systems, and procedures.
Salary & Benefits
For information on the comprehensive benefits package offered by the University, please visit the University of California's http://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html website.
Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.
The budgeted salary or hourly range that the University reasonably expects to pay for this position is $106,000 to $180,000. This is a 100% FTE career position eligible for full benefits.
Referral Source info
This job is part of the Employee Referral Program. If a UC Berkeley employee is referring you, please ensure you select the Referral Source of "UCB Employee". Then enter the employee's Name and Berkeley email address in the Specific Referral Source field. Please enter only one name and email.
Diversity Statement
Please include, as part of your application a brief (1-2 paragraph) statement on your contributions to diversity, equity, inclusion, and belonging in your professional experience.
Advancing diversity, equity, and inclusion are fundamental to our UC Berkeley Principles of Community, which states that “every member of the UC Berkeley community has a role in sustaining a safe, caring, and humane environment in which these values can thrive."
Other Information
This role is highly interactive with our students and community. Physical presence is essential; however, within reason, we will support some flexibility with remote work within a weekly work schedule.
Conviction History Background
This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
Equal Employment Opportunity
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant, please see the https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal-poster poster.
For the complete University of California nondiscrimination and affirmative action policy, please see the University of California http://policy.ucop.edu/doc/4000376/NondiscrimAffirmAct policy.
To apply, visit https://apptrkr.com/4528244
Full Time
Executive Director (0547U) - Jacobs Design Institute About Berkeley
At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.
The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.
We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our https://chancellor.berkeley.edu/guiding-values-and-principles, our https://diversity.berkeley.edu/principles-community, and https://strategicplan.berkeley.edu/https://strategicplan.berkeley.edu
At UC Berkeley, we believe that learning is a fundamental part of working, and our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities. To find out more about how you can grow your career at UC Berkeley, visit https://hr.berkeley.edu/grow.
Departmental Overview
Made possible by a $20-million commitment from the Paul and Stacy Jacobs Foundation, Berkeley Engineering launched the Jacobs Institute for Design Innovation at the Clinton Global Initiative in June 2013. The Jacobs Institute for Design Innovation expands the role of design in undergraduate and masters level engineering education at the University of California, Berkeley. As the Institute works to further its mission of educating leading innovators at the intersection of design and technology, it provides students with hands-on experiences and opportunities to work in interdisciplinary teams to address real societal issues. Students are challenged to approach the entire cycle of design, from identifying user needs to rapid prototyping to commercialization and manufacturing, from an integrated vantage point. We accomplish these goals through a suite of offerings that include curricular, co-curricular and public programs.
Core programs within the Jacobs Institute include:
• the Berkeley Certificate in Design Innovation, an undergraduate certificate offered in partnership with the Haas School of Business, College of Letters & Science, and College of Environmental Design; • a curriculum of 6-8 design-focused courses offered fall, spring and summer, for which the Institute recruits lecturers and faculty; • a maker space staffed by professional and student workers which is accessed by 1200+ students each semester; • mentorship and co-curricular programming for students, such as the Innovation Catalyst grants program, and career/professional development programs; • supporting 15+ design and innovation courses from campus departments, 35+ clubs and 5+ DeCals each semester by offering access to high-quality teaching, meeting and event space; • public events and speaker series; • a professional Master of Design degree, offered in partnership with the College of Environmental Design and housed within the Jacobs Institute; and • partnerships with companies and international universities.
The Jacobs Institute is housed in Jacobs Hall, a 24,000 square foot building equipped with design studios and equipment rooms featuring the latest in digital fabrication technologies.
• The Executive Director reports to the Faculty Director of the Jacobs Institute for Design Innovation (JIDI) and is responsible for all operations of the Institute, including the following: Oversight and assessment of a dynamic portfolio of educational programs, activities, services, and events and ensuring the continued success and growth of all offerings within the Institute. • Management and oversight of the Institute's financial and resource allocations, including the appropriate staffing, budget planning, and administrative infrastructure. This includes formulating goals, developing strategies, policies, and procedures, and directing program resources that maximize contributions to the missions of the Jacobs Institute for Design Innovation, the College of Engineering, and the University of California, Berkeley. • Initiation, development and sustaining of internal and external partnerships to integrate JIDI, its efforts and impact into the broader University, education, and professional landscapes. • Administrative management and coordination of the Institute's governance, including the Jacobs Executive Committee and advisory groups, such as the Industry Advisory Board. • Representation as spokesperson for the Institute within the University and to the general public. • Participation in the identification, cultivation, proposal development and stewardship of current and potential funders. • Participation in the identification, proposal development and support of funding opportunities. Application Review Date
The First Review Date for this job is: August 25, 2023 - Open Until Filled
Responsibilities
60% Institute Management and Academic Administration
• Directs and administers the Jacobs Institute for Design Innovation (JIDI) with complete administrative and programmatic responsibility. • Supports the JIDI faculty leadership and Executive Committee in defining, developing and implementing the Institute's vision, mission and agenda. • Oversees the development of programs and operations that advance the strategic mission and vision of JIDI, working closely with faculty leadership and in coordination with other campus units. • In collaboration with the Jacobs Faculty Director and Executive Committee, ensures the operational and educational effectiveness of the JIDI programs, facilities and student services, including: the Master of Design degree program, DES INV undergraduate course offerings, co-curricular and career programming, technical labs and makerspaces, student showcases, and public events. • Leads the JIDI staff, with direct reports in technical, operational and administrative roles. • Recruits lecturers and implements policies related to academic hires, student employees and course budget allocations. Oversees academic personnel hiring for JIDI undergraduate and graduate courses (DES INV courses, etc.) and non-credit workshops. • Directs space usage of Jacobs Hall, including technical facilities, working closely with Jacobs Technical Lab Director (who serves as building manager) and in collaboration with faculty directors and leadership, and COE facilities team. Develops and implements policies to align space usage with the mission and priorities of the institute. • Assesses program effectiveness, and recommends changes to program content, policies and procedures accordingly. Oversees data collection, reporting, and metrics for key institute activities. • Proactively engages with departments in College of Engineering and across campus tofoster interdisciplinary collaboration. • Advises faculty leadership on issues (operational and budget processes, staff FTE, finance, human resources and space planning) that impact the achievement of the Institute's objectives.
20% Financial and Resource Management
• Plans, directs, and controls Jacobs Institute budget, personnel, facilities and other resources. • Partners with the Jacobs staff directors (including Senior Director of External Affairs, Director of Academic Affairs, and the Technical Lab Director) on the development of new programs; providing support on staffing, financial models and budgets. • Works collaboratively with the College of Engineering on all matters related to academic and staff personnel, development activities, and financial/business administration.
10% Fundraising & Development
• Actively works to identify and develop funding opportunities for the Institute - including grants, revenue generating programs, and sponsored programs. • Identifies gift opportunities, and proactively collaborates with the College of • Engineering Development Office and University Relations to share these opportunities with potential donors. • Works with the College of Engineering to liaise and cultivate JIDI Industry Advisory Board. With the Senior Director of External Relations, supports the design and organization of the Industrial Advisory Board meetings. • May provide guidance to faculty leadership regarding funding, new venture development and other resource acquisitions.
10% Partnerships & External Relations
• In collaboration with the Senior Director of External Affairs, explores opportunities to engage government sponsors, industry partners, and international organizations. • Cultivates and builds collaborations, partnerships, and relationships with these entities. • Proactively collaborates with the College of Engineering's Industry Relations and International Office (GLOBE) to identify and develop potential partnerships and collaborations. • Tracks relevant trends in education and industry, and cultivates relationships with peer institutions. Represents JIDI at professional conferences. • Represents the Jacobs Institute in meetings and discussions across campus and with external partners and the general public. • Interfaces with press and other media, as appropriate, to promote the Institute, and provides public relations support.
Required Qualifications
• Bachelor's degree in a related area and or equivalent experience. • Excellent oral and written communication skills. • Advanced ability to think creatively and independently on concepts requiring advanced analytical skills. • Advanced knowledge of administrative, budgetary, human resources and financial principles and practices in an academic environment. • Advanced interpersonal skills and ability to work with diverse groups to achieve results. • Advanced ability for working in a multicultural environment with individuals and groups with a wide array of backgrounds, identities, life experiences, personality types and communication styles. • Highly collaborative; proven ability to work effectively across a large organization and to work collaboratively with internal and external peers and managers. • Experience managing a cross-functional team. • Highly organized self-starter with an entrepreneurial mindset who works well autonomously and collaboratively.
Preferred Qualifications
• Advanced degree in related area and / or equivalent experience / training. • Academic background and experience in selected area of research. • Highly skilled fundraising and/or business development experience. • Experience managing an academic budget of at least $4M. • Experience developing and implementing new programs and strategies in a higher education environment. • Knowledge of common University-specific tools, systems, and procedures.
Salary & Benefits
For information on the comprehensive benefits package offered by the University, please visit the University of California's http://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html website.
Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.
The budgeted salary or hourly range that the University reasonably expects to pay for this position is $106,000 to $180,000. This is a 100% FTE career position eligible for full benefits.
Referral Source info
This job is part of the Employee Referral Program. If a UC Berkeley employee is referring you, please ensure you select the Referral Source of "UCB Employee". Then enter the employee's Name and Berkeley email address in the Specific Referral Source field. Please enter only one name and email.
Diversity Statement
Please include, as part of your application a brief (1-2 paragraph) statement on your contributions to diversity, equity, inclusion, and belonging in your professional experience.
Advancing diversity, equity, and inclusion are fundamental to our UC Berkeley Principles of Community, which states that “every member of the UC Berkeley community has a role in sustaining a safe, caring, and humane environment in which these values can thrive."
Other Information
This role is highly interactive with our students and community. Physical presence is essential; however, within reason, we will support some flexibility with remote work within a weekly work schedule.
Conviction History Background
This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
Equal Employment Opportunity
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant, please see the https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal-poster poster.
For the complete University of California nondiscrimination and affirmative action policy, please see the University of California http://policy.ucop.edu/doc/4000376/NondiscrimAffirmAct policy.
To apply, visit https://apptrkr.com/4528244
Communications Call Taker for 9-1-1 Dispatch Job ID: 107116 Location: Oregon City, Oregon Full/Part Time: Full Time Regular/Temporary:Regular CLACKAMAS COUNTY CORE VALUES WE ENCOURAGE YOU TO PRINT OR SAVE THIS JOB ANNOUNCEMENT FOR YOUR REFERENCE. IT WILL NOT BE ACCESSIBLE AFTER THE CLOSE DATE. Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another: Service Professionalism Integrity Respect Individual accountability Trust By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT. Clackamas County Core Values Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply. CLOSE DATE This Job Posting closes at 11:59 PM (Pacific Time) on Wednesday, September 6, 2023 . Please Note: The application deadline may be extended to expand the pool of qualified candidates. Any recruitment timeline changes will be communicated to all who have initiated an application process or have submitted an application. PLEASE NOTE: Only those applicants who are invited to the department interview for this position will need to submit the FULL (16 page) Statement of Personal History (SPH). Applicants who are invited to a department interview will receive instructions from the Department of Human Resources on how to access and complete the FULL SPH document. PAY AND BENEFITS Annual Pay Range: $60,032.27 - $75,601.97 Hourly Pay Range: $28.861666 - $36.347100 Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position. The hourly pay range for this classification includes the following steps: Step 1: $28.861666 | Step 2: $30.218166 | Step 3: $31.638420 | Step 4: $33.125427 | Step 5: $34.676656 | Step 6: $36.347100 * For estimation purposes only: If you have less than 24 months of dispatch/call taking experience within the last five (5) years, you will start at Step 1 of the pay plan which is $28.861666 per hour / $60,032.27 annually; If you have more than 24 months of dispatch/call taking experience as a fully certified 9-1-1 Dispatcher/Call Taker within the last five (5) years, you will start at Step 2 of the pay plan which is $30.218166 per hour / $62,853.79 annually; If you have more than 24 months of dispatch/call taking experience as a fully certified 9-1-1 Dispatcher/Call Taker, using MAJCS CAD system within the last five (5) years, you will start at Step 3 of the pay plan which is $31.638420 per hour / $65,807.91 annually. Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees. We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle. Employee benefits become effective the first of the month following an employee's date of hire. Attractive benefits package and incentives for employees in regular status positions are detailed below. Generous paid time off package: For vacation and sick leave accruals as well as information about holidays, please visit the AFSCME: C-COM Full Time Benefits Summary page. Eligible newly hired employees will have the one-time option to frontload their first year of vacation accruals in compliance with EPP 66 - Vacation Leave ! This means you have access to vacation time at time of hire. Please note: Per AFSCME-CCOM Collective Bargaining Agreement: "New employees may not request to use vacation time in the first 6 months of employment at CCOM; however, exceptions can be made by the director or designee when vacation requests do not conflict with training schedules for internal and/or external training academies, such as, but not limited to Oregon DPSST or EMD courses". Other Benefits: Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP): Employer paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.) OPSRP members get vested after five years of contributions or when they reach age 65 Employer match of 3.5% on Deferred Comp 457 Retirement Plan A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage A Choice of Dental Plans Robust EAP and wellness programs, including gym discounts and wellness education classes Longevity pay Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan A variety of additional optional benefits (see links below for additional information) This is a full time County position represented by AFSCME. Learn More About Benefits JOB DETAILS AND QUALIFICATIONS Communications (9-1-1) Call Takers are in the front line of the 9-1-1 system and are the professionals called upon to help those who need to be heard, when something is happening to them, their loved ones or just someone next to them. A Call Taker's main goal is make each caller feel they received help from a competent, considerate and courteous professional. This is exactly the type of service Call Takers at Clackamas County provide to every single person who reaches out to them. They are strong and powerful individuals, who make up the most integral part of the 9-1-1 system and set the foundation for the best resolution of each call or situation possible. Are you passionate about helping others? Do you want to make a difference in people's lives every day? Do you have a “gift” for being able to remain calm in stressful situations? Are you “quick on your feet” and able to make critical decisions promptly? Are you an excellent communicator? Are you known for your exceptional listening skills? Do you have outstanding problem-solving skills? Have you considered starting an incredibly rewarding career? If you answered "yes" to the questions above, we want you to join our team as a Communications Call Taker with the Clackamas County Communications (C-COM) 9-1-1 Department. As a Communications Call Taker, you will play a critical role in providing services and support that enhance the well-being of citizens and public safety agencies you will serve. We are searching for motivated, confident, composed and customer service focused individuals to join our team of professionals. As a Communications Call Taker, you are the first contact person callers interface with when they reach out for help to the 9-1-1 system. You will receive emergency and non-emergency calls in a central dispatch center characterized by multiple user agencies and wide geographic scope; operate computer devices designed for recording, storing and retrieving information; refer a variety of telephone inquiries to appropriate services or sources within and outside of the County and provide other public service information. As an employee of the Clackamas County Communications (C-COM) 9-1-1 Department, you are expected to meet the highest standards of professional conduct and ethics while on the job, and also to maintain those same high standards when taking actions in your personal life that could reflect on the Department. PLEASE NOTE: The center's schedule is based upon a standard seven-day work week with dispatchers working 4 days on (10 hours per day) and 3 days off . Incumbents must successfully complete the Communications Call Taker training program within established training timelines. This recruitment will be used to establish an eligibility list of qualified candidates to fill vacancies in the C-COM 911 Department over the life of the eligibility list, which typically is about six (6) months. Required Minimum Qualifications/ Transferrable Skills:* Customer service experience Strong verbal and written communication skills that demonstrate all of the following: Ability to interact with diverse individuals under stressful situations Exercising tact, good judgment and diplomacy, especially while working with people who are experiencing extreme emotions Ability to quickly determine the “who”, “what”, “when”, “where” and “why” within a conversation Proper usage of English grammar and spelling Strong interpersonal skills that translate into all of the following: Ability to handle a wide range of situations and circumstances effectively, positively, and professionally and to maintain composure in difficult, stressful and quickly emerging situations Ability to work well independently and in a team setting Ability to accurately follow precise instructions in stressful situations Strong listening and problem solving skills Strong organization, multitasking and prioritization skills Must be at least 18 years of age as of 11:59 PM (Pacific Time) on t he recruitment close date Typing speed of 35 Words per Minute (WPM) Must possess a high school diploma or GED certificate of high school equivalency Corrected vision shall be at least 20/30 in each eye. Depth perception shall be sufficient to demonstrate stereopsis adequate to perform the essential tasks of the job. Visual Field Performance shall be 140 degrees in the horizontal meridian combined. Hearing in both ears must be sufficient enough to perform essential tasks without posing a direct threat to themselves or others. Applicant may not have an average loss of hearing greater than 25 decibels (dB) at the 500, 1,000, 2,000, 3,000, 4,000, and 6,000-Hertz (Hz) levels in either ear or single ear hearing loss in excess of 25 dB Hz. Preferred Special Qualifications/ Transferrable Skills:* Experience working in a public safety setting Pre-employment Requirements: Must be willing to work weekends, holidays and day, evening and night work schedules Must be free from criminal convictions, other than minor traffic violations Must pass an extensive background investigation, including national fingerprint records check Must pass a pre-employment drug test Must pass a post-offer health screening, including vision, hearing and speaking abilities. Accommodation requests will be reviewed on an individual basis in compliance with State and Federal legislation. Possession of a valid driver's license or an acceptable alternative method of transportation. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation or based on the Communications Department business needs. Learn more about the County's driving policy . Please Note: Anyone hired into the Communications Call Taker position will be required to have the ability to arrive at any primary or alternate worksite at any time of the day or night, regardless of the weather conditions. Other Requirements: Ability to meet Department of Public Safety Standards and Training (DPSST) various preconditions for Dispatcher certification, including but not limited to education and age requirements listed above under Required Minimum Qualifications . Possession of or ability to obtain within established training timelines (currently set at 400 training hours) : Law Enforcement Data System (L.E.D.S.) certification Department of Public Safety Standards and Training certification as a Telecommunicator and Emergency Medical Dispatcher (E.M.D.) Cardio-pulmonary resuscitation (C.P.R.) certification Other certifications required by statute *For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position. TYPICAL TASKS Duties may include but are not limited to the following: Receives requests for law, fire and EMS services by phone and text messages; questions caller to gather data concerning the nature of the call; determines if the call must be handled by law, fire or EMS service; determines priority of the call; enters call for services to be dispatched. Receives telephone calls and text messages reporting incidents not requiring dispatch of field units; speaks with callers to determine the nature of the incident and refers or transfers callers appropriately. Operate computer aided dispatching computer workstation and VESTA telephone computer workstation during call taking and call entry for dispatch. Attend required training in dispatch skills to maintain understanding of dispatch needs in order to effectively gather call information. WORK SCHEDULE This position works in a County department that is open 7-days a week, 365-days a year. Shifts for this position include evenings, weekends and holidays. The center's schedule is based upon a standard seven-day work week with dispatchers working 4 days on (10 hours per day) and 3 days off . This position is designated as on-site/in-person. It is expected that the selected candidate will perform duties at the specified on-site work location. Please Note: During training, a variety of shifts are worked to expose new employees to all of the nuances of the position. After training, shifts are bid by seniority on a yearly basis. EXPLORE CLACKAMAS COUNTY Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents. Explore Clackamas County Working for Clackamas County Recreation, Arts & Heritage Equity, Diversity and Inclusion ABOUT THE DEPARTMENT The Clackamas County Department of Communications, also known as C-COM (pronounced see-COM), provides 9-1-1 emergency and non-emergency call taking service to the public. C-COM also provides radio dispatch services to 6 law enforcement agencies and 8 fire districts and departments. Learn more about Clackamas County C-COM APPLICATION PROCESS Clackamas County only accepts online applications. Help With Your Application: Application Process Help with the Application If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us . Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays). HOW TO CLAIM VETERAN'S PREFERENCE Request Veterans' Preference Learn more about the County's Veterans' Preference VISA SPONSORSHIP Clackamas County does not offer visa sponsorships. Within three days of hire, applicants will be required to complete an I-9 and confirm authorization to work in the United States. EQUAL EMPLOYMENT OPPORTUNITY Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process. OTHER INFORMATION TESTING AND SELECTION PROCESS This recruitment process includes multiple steps. Applicants must pass ALL STEPS of the process in order to move forward. After the completion of each step of the process, all applicants will be notified of their status by email . A summary of the testing and selection process steps is outlined below. STEP 1: MINIMUM QUALIFICATION SCREENING After the recruitment close date, applicants' responses to the multiple choice screening questions will be assessed. In order to pass this initial questionnaire screening, applicants must meet the required minimum qualifications (listed above in the Job Details & Qualifications section) and be willing and able to work in the working conditions described in the screening questions STEP 2: CRITICALL COMPUTER AND MULTI-TASKING SKILLS TESTING Applicants who submit all of the required materials by the recruitment close date/time and pass the application screening, will be invited to take the CritiCall test. Applicants do not need prior 9-1-1 call taking or dispatching experience to take this test. This is a computerized test, which evaluates typing speed, entering data, multi-tasking, memory recall, prioritization, reading maps and understanding directions, and reading and comprehending written text. IMPORTANT : CritiCall testing for this recruitment process will be administered ONLINE. Applicants selected to move forward to CritiCall testing will receive the testing invite within approximately few days after the recruitment close date. Any changes to this anticipated timeline will be communicated to the applicants. Applicants will be able to take the CritiCall test at a location of their choice. Applicants selected to take the CritiCall test will be notified of the upcoming testing period in advance and will receive detailed information and specific instructions on how to complete the testing process. Applicants must complete the CritiCall test by the established deadline. STEP 3: PASS/FAIL APPLICATION REVIEW Applicants passing the CritiCall testing will have their application materials reviewed. This review will include an evaluation of knowledge, skills and experience as demonstrated through the work history, as well as the evaluation of the responses to the open-ended questions. Incomplete application materials may result in inactivation of the application and applicant not receiving further consideration. STEP 4: STATEMENT OF PERSONAL HISTORY (SPH) Applicants passing the application review will be placed on the eligibility register and the most qualified candidates on the eligibility register will be referred to the Clackamas County Communications 9-1-1 (C-COM) Department for a selection interview & other selection steps in the process, in accordance with the Clackamas County Personnel Ordinance rules. Candidates referred to the interview, will be required to submit a fully completed Statement of Personal History (SPH) for the comprehensive background check. Instructions on completing the SPH document will be provided at the time selected candidates are scheduled for the interview. Candidates who do not submit the required 16-page SPH by the established deadline will not continue moving forward in this process. STEP 5: DEPARTMENT INTERVIEW The most qualified candidates on the eligibility register will be referred to the Clackamas County Communications 9-1-1 (C-COM) Department for a selection interview & other selection steps in the process, in accordance with the Clackamas County Personnel Ordinance rules. Additional names may be referred from the eligibility register, if provided for under the County's Personnel Ordinance. Open eligibility registers will be used for three (3) to six (6) months, and could possibly be extended up to one (1) year. In the event there are additional openings for this position, the established eligibility register will be used to fill these openings. STEP 6: EXTENSIVE BACKGROUND INVESTIGATION Background investigations, including fingerprinting, will be conducted for the most competitive candidates. Background investigations are comprehensive; therefore, they can take on average between four (4) and six (6) weeks to complete. In order for the background investigation to proceed in a timely fashion, candidates must complete all entries on the Statement of Personal History (SPH) form, submit required documents, and encourage references to respond immediately to their investigator's telephone calls. Candidates who fail to provide information in a timely manner may be disqualified to continue in this recruitment process. STEP 7: PSYCHOLOGICAL EVALUATION, HEALTH SCREENING, and PRE-EMPLOYMENT DRUG SCREEN Candidates who receive conditional job offers after the department interview and pass the background investigation will attend a post-offer psychological evaluation. Candidates who pass the psychological evaluation will then take a post-offer pre-employment drug test and a post-offer health screening, which tests for sufficient vision, hearing, and speaking ability. ACADEMY TRAINING INFORMATION Communication Call Takers attend an in-house academy to learn the basic knowledge and skills to process calls as well as attend the three (3) week DPSST training academy in Salem, Oregon. The academy includes lessons on call control, law enforcement data systems, medical Miranda, and agency policies and procedures. After this academy, trainees work with a coach, taking 9-1-1 and non-emergency calls. The entire Call Taker training program can take up to twelve (12) months to complete. RECRUITING QUESTIONS? Victoria Vysotskiy, Recruiter Vvysotskiy@clackamas.us To apply, visit https://hrapp.clackamas.us/psc/recruit/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&JobOpeningId=107116&PostingSeq=1&SiteId=1&languageCd=ENG&FOCUS=Applicant jeid-6940e073f255b145b124f8ba77d4a0c6
Full Time
Communications Call Taker for 9-1-1 Dispatch Job ID: 107116 Location: Oregon City, Oregon Full/Part Time: Full Time Regular/Temporary:Regular CLACKAMAS COUNTY CORE VALUES WE ENCOURAGE YOU TO PRINT OR SAVE THIS JOB ANNOUNCEMENT FOR YOUR REFERENCE. IT WILL NOT BE ACCESSIBLE AFTER THE CLOSE DATE. Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another: Service Professionalism Integrity Respect Individual accountability Trust By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT. Clackamas County Core Values Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply. CLOSE DATE This Job Posting closes at 11:59 PM (Pacific Time) on Wednesday, September 6, 2023 . Please Note: The application deadline may be extended to expand the pool of qualified candidates. Any recruitment timeline changes will be communicated to all who have initiated an application process or have submitted an application. PLEASE NOTE: Only those applicants who are invited to the department interview for this position will need to submit the FULL (16 page) Statement of Personal History (SPH). Applicants who are invited to a department interview will receive instructions from the Department of Human Resources on how to access and complete the FULL SPH document. PAY AND BENEFITS Annual Pay Range: $60,032.27 - $75,601.97 Hourly Pay Range: $28.861666 - $36.347100 Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position. The hourly pay range for this classification includes the following steps: Step 1: $28.861666 | Step 2: $30.218166 | Step 3: $31.638420 | Step 4: $33.125427 | Step 5: $34.676656 | Step 6: $36.347100 * For estimation purposes only: If you have less than 24 months of dispatch/call taking experience within the last five (5) years, you will start at Step 1 of the pay plan which is $28.861666 per hour / $60,032.27 annually; If you have more than 24 months of dispatch/call taking experience as a fully certified 9-1-1 Dispatcher/Call Taker within the last five (5) years, you will start at Step 2 of the pay plan which is $30.218166 per hour / $62,853.79 annually; If you have more than 24 months of dispatch/call taking experience as a fully certified 9-1-1 Dispatcher/Call Taker, using MAJCS CAD system within the last five (5) years, you will start at Step 3 of the pay plan which is $31.638420 per hour / $65,807.91 annually. Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees. We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle. Employee benefits become effective the first of the month following an employee's date of hire. Attractive benefits package and incentives for employees in regular status positions are detailed below. Generous paid time off package: For vacation and sick leave accruals as well as information about holidays, please visit the AFSCME: C-COM Full Time Benefits Summary page. Eligible newly hired employees will have the one-time option to frontload their first year of vacation accruals in compliance with EPP 66 - Vacation Leave ! This means you have access to vacation time at time of hire. Please note: Per AFSCME-CCOM Collective Bargaining Agreement: "New employees may not request to use vacation time in the first 6 months of employment at CCOM; however, exceptions can be made by the director or designee when vacation requests do not conflict with training schedules for internal and/or external training academies, such as, but not limited to Oregon DPSST or EMD courses". Other Benefits: Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP): Employer paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.) OPSRP members get vested after five years of contributions or when they reach age 65 Employer match of 3.5% on Deferred Comp 457 Retirement Plan A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage A Choice of Dental Plans Robust EAP and wellness programs, including gym discounts and wellness education classes Longevity pay Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan A variety of additional optional benefits (see links below for additional information) This is a full time County position represented by AFSCME. Learn More About Benefits JOB DETAILS AND QUALIFICATIONS Communications (9-1-1) Call Takers are in the front line of the 9-1-1 system and are the professionals called upon to help those who need to be heard, when something is happening to them, their loved ones or just someone next to them. A Call Taker's main goal is make each caller feel they received help from a competent, considerate and courteous professional. This is exactly the type of service Call Takers at Clackamas County provide to every single person who reaches out to them. They are strong and powerful individuals, who make up the most integral part of the 9-1-1 system and set the foundation for the best resolution of each call or situation possible. Are you passionate about helping others? Do you want to make a difference in people's lives every day? Do you have a “gift” for being able to remain calm in stressful situations? Are you “quick on your feet” and able to make critical decisions promptly? Are you an excellent communicator? Are you known for your exceptional listening skills? Do you have outstanding problem-solving skills? Have you considered starting an incredibly rewarding career? If you answered "yes" to the questions above, we want you to join our team as a Communications Call Taker with the Clackamas County Communications (C-COM) 9-1-1 Department. As a Communications Call Taker, you will play a critical role in providing services and support that enhance the well-being of citizens and public safety agencies you will serve. We are searching for motivated, confident, composed and customer service focused individuals to join our team of professionals. As a Communications Call Taker, you are the first contact person callers interface with when they reach out for help to the 9-1-1 system. You will receive emergency and non-emergency calls in a central dispatch center characterized by multiple user agencies and wide geographic scope; operate computer devices designed for recording, storing and retrieving information; refer a variety of telephone inquiries to appropriate services or sources within and outside of the County and provide other public service information. As an employee of the Clackamas County Communications (C-COM) 9-1-1 Department, you are expected to meet the highest standards of professional conduct and ethics while on the job, and also to maintain those same high standards when taking actions in your personal life that could reflect on the Department. PLEASE NOTE: The center's schedule is based upon a standard seven-day work week with dispatchers working 4 days on (10 hours per day) and 3 days off . Incumbents must successfully complete the Communications Call Taker training program within established training timelines. This recruitment will be used to establish an eligibility list of qualified candidates to fill vacancies in the C-COM 911 Department over the life of the eligibility list, which typically is about six (6) months. Required Minimum Qualifications/ Transferrable Skills:* Customer service experience Strong verbal and written communication skills that demonstrate all of the following: Ability to interact with diverse individuals under stressful situations Exercising tact, good judgment and diplomacy, especially while working with people who are experiencing extreme emotions Ability to quickly determine the “who”, “what”, “when”, “where” and “why” within a conversation Proper usage of English grammar and spelling Strong interpersonal skills that translate into all of the following: Ability to handle a wide range of situations and circumstances effectively, positively, and professionally and to maintain composure in difficult, stressful and quickly emerging situations Ability to work well independently and in a team setting Ability to accurately follow precise instructions in stressful situations Strong listening and problem solving skills Strong organization, multitasking and prioritization skills Must be at least 18 years of age as of 11:59 PM (Pacific Time) on t he recruitment close date Typing speed of 35 Words per Minute (WPM) Must possess a high school diploma or GED certificate of high school equivalency Corrected vision shall be at least 20/30 in each eye. Depth perception shall be sufficient to demonstrate stereopsis adequate to perform the essential tasks of the job. Visual Field Performance shall be 140 degrees in the horizontal meridian combined. Hearing in both ears must be sufficient enough to perform essential tasks without posing a direct threat to themselves or others. Applicant may not have an average loss of hearing greater than 25 decibels (dB) at the 500, 1,000, 2,000, 3,000, 4,000, and 6,000-Hertz (Hz) levels in either ear or single ear hearing loss in excess of 25 dB Hz. Preferred Special Qualifications/ Transferrable Skills:* Experience working in a public safety setting Pre-employment Requirements: Must be willing to work weekends, holidays and day, evening and night work schedules Must be free from criminal convictions, other than minor traffic violations Must pass an extensive background investigation, including national fingerprint records check Must pass a pre-employment drug test Must pass a post-offer health screening, including vision, hearing and speaking abilities. Accommodation requests will be reviewed on an individual basis in compliance with State and Federal legislation. Possession of a valid driver's license or an acceptable alternative method of transportation. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation or based on the Communications Department business needs. Learn more about the County's driving policy . Please Note: Anyone hired into the Communications Call Taker position will be required to have the ability to arrive at any primary or alternate worksite at any time of the day or night, regardless of the weather conditions. Other Requirements: Ability to meet Department of Public Safety Standards and Training (DPSST) various preconditions for Dispatcher certification, including but not limited to education and age requirements listed above under Required Minimum Qualifications . Possession of or ability to obtain within established training timelines (currently set at 400 training hours) : Law Enforcement Data System (L.E.D.S.) certification Department of Public Safety Standards and Training certification as a Telecommunicator and Emergency Medical Dispatcher (E.M.D.) Cardio-pulmonary resuscitation (C.P.R.) certification Other certifications required by statute *For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position. TYPICAL TASKS Duties may include but are not limited to the following: Receives requests for law, fire and EMS services by phone and text messages; questions caller to gather data concerning the nature of the call; determines if the call must be handled by law, fire or EMS service; determines priority of the call; enters call for services to be dispatched. Receives telephone calls and text messages reporting incidents not requiring dispatch of field units; speaks with callers to determine the nature of the incident and refers or transfers callers appropriately. Operate computer aided dispatching computer workstation and VESTA telephone computer workstation during call taking and call entry for dispatch. Attend required training in dispatch skills to maintain understanding of dispatch needs in order to effectively gather call information. WORK SCHEDULE This position works in a County department that is open 7-days a week, 365-days a year. Shifts for this position include evenings, weekends and holidays. The center's schedule is based upon a standard seven-day work week with dispatchers working 4 days on (10 hours per day) and 3 days off . This position is designated as on-site/in-person. It is expected that the selected candidate will perform duties at the specified on-site work location. Please Note: During training, a variety of shifts are worked to expose new employees to all of the nuances of the position. After training, shifts are bid by seniority on a yearly basis. EXPLORE CLACKAMAS COUNTY Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents. Explore Clackamas County Working for Clackamas County Recreation, Arts & Heritage Equity, Diversity and Inclusion ABOUT THE DEPARTMENT The Clackamas County Department of Communications, also known as C-COM (pronounced see-COM), provides 9-1-1 emergency and non-emergency call taking service to the public. C-COM also provides radio dispatch services to 6 law enforcement agencies and 8 fire districts and departments. Learn more about Clackamas County C-COM APPLICATION PROCESS Clackamas County only accepts online applications. Help With Your Application: Application Process Help with the Application If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us . Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays). HOW TO CLAIM VETERAN'S PREFERENCE Request Veterans' Preference Learn more about the County's Veterans' Preference VISA SPONSORSHIP Clackamas County does not offer visa sponsorships. Within three days of hire, applicants will be required to complete an I-9 and confirm authorization to work in the United States. EQUAL EMPLOYMENT OPPORTUNITY Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process. OTHER INFORMATION TESTING AND SELECTION PROCESS This recruitment process includes multiple steps. Applicants must pass ALL STEPS of the process in order to move forward. After the completion of each step of the process, all applicants will be notified of their status by email . A summary of the testing and selection process steps is outlined below. STEP 1: MINIMUM QUALIFICATION SCREENING After the recruitment close date, applicants' responses to the multiple choice screening questions will be assessed. In order to pass this initial questionnaire screening, applicants must meet the required minimum qualifications (listed above in the Job Details & Qualifications section) and be willing and able to work in the working conditions described in the screening questions STEP 2: CRITICALL COMPUTER AND MULTI-TASKING SKILLS TESTING Applicants who submit all of the required materials by the recruitment close date/time and pass the application screening, will be invited to take the CritiCall test. Applicants do not need prior 9-1-1 call taking or dispatching experience to take this test. This is a computerized test, which evaluates typing speed, entering data, multi-tasking, memory recall, prioritization, reading maps and understanding directions, and reading and comprehending written text. IMPORTANT : CritiCall testing for this recruitment process will be administered ONLINE. Applicants selected to move forward to CritiCall testing will receive the testing invite within approximately few days after the recruitment close date. Any changes to this anticipated timeline will be communicated to the applicants. Applicants will be able to take the CritiCall test at a location of their choice. Applicants selected to take the CritiCall test will be notified of the upcoming testing period in advance and will receive detailed information and specific instructions on how to complete the testing process. Applicants must complete the CritiCall test by the established deadline. STEP 3: PASS/FAIL APPLICATION REVIEW Applicants passing the CritiCall testing will have their application materials reviewed. This review will include an evaluation of knowledge, skills and experience as demonstrated through the work history, as well as the evaluation of the responses to the open-ended questions. Incomplete application materials may result in inactivation of the application and applicant not receiving further consideration. STEP 4: STATEMENT OF PERSONAL HISTORY (SPH) Applicants passing the application review will be placed on the eligibility register and the most qualified candidates on the eligibility register will be referred to the Clackamas County Communications 9-1-1 (C-COM) Department for a selection interview & other selection steps in the process, in accordance with the Clackamas County Personnel Ordinance rules. Candidates referred to the interview, will be required to submit a fully completed Statement of Personal History (SPH) for the comprehensive background check. Instructions on completing the SPH document will be provided at the time selected candidates are scheduled for the interview. Candidates who do not submit the required 16-page SPH by the established deadline will not continue moving forward in this process. STEP 5: DEPARTMENT INTERVIEW The most qualified candidates on the eligibility register will be referred to the Clackamas County Communications 9-1-1 (C-COM) Department for a selection interview & other selection steps in the process, in accordance with the Clackamas County Personnel Ordinance rules. Additional names may be referred from the eligibility register, if provided for under the County's Personnel Ordinance. Open eligibility registers will be used for three (3) to six (6) months, and could possibly be extended up to one (1) year. In the event there are additional openings for this position, the established eligibility register will be used to fill these openings. STEP 6: EXTENSIVE BACKGROUND INVESTIGATION Background investigations, including fingerprinting, will be conducted for the most competitive candidates. Background investigations are comprehensive; therefore, they can take on average between four (4) and six (6) weeks to complete. In order for the background investigation to proceed in a timely fashion, candidates must complete all entries on the Statement of Personal History (SPH) form, submit required documents, and encourage references to respond immediately to their investigator's telephone calls. Candidates who fail to provide information in a timely manner may be disqualified to continue in this recruitment process. STEP 7: PSYCHOLOGICAL EVALUATION, HEALTH SCREENING, and PRE-EMPLOYMENT DRUG SCREEN Candidates who receive conditional job offers after the department interview and pass the background investigation will attend a post-offer psychological evaluation. Candidates who pass the psychological evaluation will then take a post-offer pre-employment drug test and a post-offer health screening, which tests for sufficient vision, hearing, and speaking ability. ACADEMY TRAINING INFORMATION Communication Call Takers attend an in-house academy to learn the basic knowledge and skills to process calls as well as attend the three (3) week DPSST training academy in Salem, Oregon. The academy includes lessons on call control, law enforcement data systems, medical Miranda, and agency policies and procedures. After this academy, trainees work with a coach, taking 9-1-1 and non-emergency calls. The entire Call Taker training program can take up to twelve (12) months to complete. RECRUITING QUESTIONS? Victoria Vysotskiy, Recruiter Vvysotskiy@clackamas.us To apply, visit https://hrapp.clackamas.us/psc/recruit/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&JobOpeningId=107116&PostingSeq=1&SiteId=1&languageCd=ENG&FOCUS=Applicant jeid-6940e073f255b145b124f8ba77d4a0c6
HR Business Systems Analyst (HRIS Analyst) Job ID: 107121 Location: Oregon City, Oregon Full/Part Time: Full Time Regular/Temporary:Regular CLACKAMAS COUNTY CORE VALUES Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another: Service Professionalism Integrity Respect Individual accountability Trust By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT. Clackamas County Core Values Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply. CLOSE DATE This position will remain open until filled. We reserve the right to close this recruitment at any time on or after that date. INFORMATION SESSION: Would you like to learn more about this opportunity, working on the Workforce Data Management Team (WDM), our commitment to customer service, and being part of the Department of Human Resources? Please consider joining the upcoming virtual information session to learn more about this great opportunity and the work done by the WDM Team at Clackamas County. To register for the information session, please click on the link below: HR Business Systems Analyst Info Session - Monday, August 7 at 12:00pm - 12:30pm PST PAY AND BENEFITS Annual Pay Range: $87,447.48 - $115,121.91 Hourly Pay Range: $42.042059 - $55.347073 Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position. Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees. We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle. Employee benefits become effective the first of the month following an employee's date of hire. Attractive benefits package and incentives for employees in regular status positions are detailed below. Generous paid time off package, including: 16 hours of vacation accrual per month Eligible newly hired employees will have the one-time option to frontload their first year of vacation accruals in compliance with EPP 66 - Vacation Leave ! This means you have access to vacation time at time of hire. 8 hours of sick accrual per month 10 paid holidays and 1 personal day per year Other Benefits: Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP): Employer-paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.) OPSRP members get vested after five years of contributions or when they reach age 65 A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage A Choice of Dental Plans Robust EAP and wellness programs, including gym discounts and wellness education classes Longevity pay Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan A variety of additional optional benefits (see links below for additional information) This is a full time non-represented group 2 County position Non-Represented Group 2 Full Time Benefits Learn More About Benefits JOB DETAILS AND QUALIFICATIONS Come join a great team, the HR team at Clackamas County, where we have fun, laugh, and make a positive difference by the work we do! Clackamas County Department of Human Resources (HR) is looking for a technically skilled professional to join the HR team as a Human Resources Business Systems Analyst. The HR Business Systems Analyst will be part of the Workforce Data Management (WDM) team within the Department of Human Resources. The purpose of the WDM program is to provide systems management, reports, analytics, and education services to Human Resources County departments and employees so they can understand and use HR systems and data to make informed decisions and achieve their strategic results. The HR Business Systems Analyst is an expert-level HRIS analyst, requiring both HR functional and technical skills. The HR Business Systems Analyst has a broad-based knowledge of human resource principles and practices as well as skilled in integrated computerized human resource system software applications. This position will be a lead in providing support, guidance, and training to WDM employees; will assign and review work; provide feedback and assist with troubleshooting/escalation support; will provide coaching to staff with challenges they may have encountered or opportunities for improvement; will provide input on performance evaluations; and ensure that the HR personnel transitions are in compliance, and accurate. This position builds project plans: ensures adherence to project schedules; provides business process support to customers and recommends solutions using HR software; leads projects related to new or enhanced business systems; monitors and responds to customer needs related to HR data and systems; work effectively with peers to set technology priorities and conduct long-term planning as well as acts as a liaison between HR staff and Technology Services in resolving technical issues. Business Systems Analysts work with internal customers and Technology Services staff to translate business and operational requirements into workable HR system solutions. The HR Business Systems Analyst serves as a technical point-of-contact for the assigned functional areas and assists subject matter experts with ensuring data integrity, testing system changes, report writing, and analyzing data flows for process improvement opportunities. This position also supports PeopleSoft upgrades, patches, testing, and other technical projects as assigned. This position is part of a cross-functional team that focuses on resolving technical issues and planning and implementing various HR system projects. THE IDEAL CANDIDATE Competitive candidates will have the skills/ability to analyze and evaluate current business processes to identify areas of improvement and make recommendations to make the operations more efficient. This person will have a background working in Human Resources (HR) or supporting an HR function in an HRIS role or similar, with the ability to effectively manage changing and conflicting priorities and the skill to flex between high-level, strategic thinking to diving deep into analytic work and research to resolve issues. The ideal candidate will have expertise in the way HR departments work and be able to apply that knowledge to the HRIS system and personnel transaction operation with the goal of providing the most efficient solution and possess solid analytical and technical skills, with experience in all parts of the HRIS technology portfolio. Additionally, the ideal candidate will have a strong business process improvement background, with experience in PeopleSoft Human Capital Management (HCM) v9.2 and a proven track record of successful project management of multiple projects. Required Minimum Qualifications/ Transferrable Skills:* A minimum of five (5) years of relevant HR functional and technical experience that would likely provide the required knowledge and skills to perform the responsibilities of the position. A minimum of three (3) years of experience problem-solving business issues, including leading business requirement gathering, identifying, and analyzing issues as well as recommending and implementing solutions for internal stakeholders A minimum of three (3) years of experience with ERP software systems support, such as creating detailed specification documentation, testing patches and system functionality, documenting output and comparing it to the expected results, creating test scripts and coordinating end user activities, and troubleshooting applications with the technical team Strong working knowledge and experience with supporting HRIS systems Project management experience Experience and working knowledge of advanced Excel spreadsheet applications Knowledge of principles and practices of human resources Ability to use software tools to create and generate user, statistical, and audit reports and queries Skill to conduct software system analysis to recommend business process changes for minimizing customizations Effective verbal and written communication skills, including the ability to explain and present complex, technical information to individuals with various levels of technical knowledge and skill Excellent interpersonal and collaboration skills to facilitate effective working relationships Driving may be necessary for County business. For position(s) with occasional/incidental driving, incumbents must possess a valid driver's license. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation. For position(s) with regular driving, incumbent(s) must also possess and maintain an acceptable driving record throughout the course of employment. Learn more about the County's driving policy Preferred Special Qualifications/ Transferrable Skills:* Strong working knowledge and experience with PeopleSoft HCM v9.2, including implementation and support for a variety of software modules like core HR, base benefits and benefits administration, recruitment, ePerformance, and profile management Intermediate or Advanced skills with data analysis/data analytics software such as Power BI Experience working in the public sector Experience working in a union environment Experience with PeopleSoft Query Tool and/or SQL *For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position. TYPICAL TASKS TYPICAL TASKS Include but are not limited to: Provides guidance, expertise and technical support to human resource software system customers; acts as liaison for problem management, resolves system issues and addresses customer issues; gathers information from customers and recommends best practice methods to utilize software effectively; runs test scenarios to confirm the system provides the necessary functionality; tracks issues and documents solutions. Acts as project lead in developing new or enhancing existing business systems and processes that results from collective bargaining or other county or human resources initiatives; manages project plans and timelines by designing project scope, task list and time estimates; evaluates design and technology alternatives; works collaboratively with customers, Technology Services, and HR staff to resolve development and implementation issues; recommends and implements approved HR system solutions in alignment with HR business and operational requirements; leads and/or participates in the configuration, analysis and redesign of HR business processes to support and improve efficiency and operations of HR divisions. Develops and conducts on-going needs and skills assessments to improve customer experience and for consideration in software upgrades; develops, coordinates, and provides training to users of all levels in system changes, functionality and query/report tools to enhance skill development and competency for HR system end users; develops, coordinates and conducts presentations to County management, workforce partners and other stakeholders. Analyzes business rules and process requirements; identifies and analyzes complex, ambiguous or conflicting work processes; partners with Technology Services, HR Managers and staff, and other customers to identify and recommend process solutions or alternate methods capable of addressing and resolving their business needs; recommends work process and/or operating changes to complement technology options. Utilizes the County's human resource information system and data analytics tools to generate statistical reports, dashboards, or other data visualizations; develops reports for ongoing customer needs; assists the Workforce Data Management (WDM) Manager with special projects and acts on behalf of WDM Manager as assigned; monitors and audits flow of human resource-related information including data entry, data retrieval, and standard, custom, and ad hoc report generation; maintains internal system values, structures, and tables; ensures data integrity, manages user access and security levels. Participates in the specification, review, testing and implementation of HR system upgrades and re-implementations; conducts analysis to determine changes in functionality between product versions and recommends necessary customizations; identifies issues or problems and works with subject matter experts, functional and technical staff to recommend and implement solutions; develops and maintains training and documentation of system for end users; collaborates with unit staff, internal customers, peers and Technology Services staff to provide customer service and responsive problem resolution. Develops, recommends and assists in implementing comprehensive HR system policies and procedures; ensures provision of services is in compliance with labor agreements and Federal and State statutes, rules and regulations; analyzes legislation and new regulations to determine effect on department programs and services and its use of technology; ensures accurate data and efficient operation of processes in alignment with County policies, collective bargaining agreements and Federal and State statues, rules and regulations; analyzes legislation and new regulations to determine effect on HR programs and services and its use of technology. May participate in labor contract negotiating sessions; identifies and researches significant or controversial issues; prepares exhibits for fact-finding and interest arbitration hearings; researches and resolves grievances; drafts and recommends contract language; researches, analyzes and reports on costs of contract proposals. REQUIRED KNOWLEDGE AND SKILLS Working Knowledge of: Principles and practices of human resources and personnel administration; principles and methods of systems analysis, including business process analysis tools and methods; principles and practices of project management; principles and practices of data analysis and analytics; principles and practices of public administration; operations, services, and activities of human resource information systems; methods of data generation, data collection, and database management; methods and techniques of statistical research and analysis; applicable Federal, State and local personnel and EEO laws and case law, rules, regulations, codes and ordinances; County government organization and operations; general functions, capabilities, characteristics and limitations of human resource information systems and devices as they apply to performing business and systems analysis. Skill to: Analyze and document business operations and reach sound, logical conclusions regarding customer needs, business requirements and system recommendations; collect, compile, and analyze complex information and data; plan and implement installations and maintenance of systems and applications software; identify, diagnose and resolve system software problems; make accurate arithmetic calculations; analyze and resolve problems and prepare recommendations; prepare clear, concise and accurate documentation and project management reports and other written materials; communicate effectively, both orally and in writing; facilitate and lead meetings with business process owners and stakeholders to develop cooperative decisions and negotiate understanding and agreement; incorporate collaborative team participation with customers, Technology Services staff and HR staff; respond to changes desired by citizens and County staff; establish and maintain effective working relationships with County employees, job applicants, union officials, other agencies and the public; interpret and explain personnel and related laws, policies and programs to County employees, elected officials and the public; operate standard PC software packages, computer keyboard and related tools; develop queries, spreadsheets and reports. WORK SCHEDULE This position is included in the County's alternate workweek program, working 40 hours during a standard workweek of Monday through Thursday ( Fridays off! ). Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended. This position is eligible for hybrid on-site/telework subject to the Clackamas County Teleworking Policy and based on the Department's business needs. The exact amount of on-site/telework and schedule will be discussed with the hiring manager during time of offer. Telework locations cannot be located outside of Oregon or Washington. Washington residents must perform 50% of their time on-site at Clackamas County. EXPLORE CLACKAMAS COUNTY Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents. Explore Clackamas County Working for Clackamas County Recreation, Arts & Heritage Equity, Diversity and Inclusion ABOUT THE DEPARTMENT As an internal service department, the Department of Human Resources (HR) provides consultative services and the infrastructure that sustains County department customers. HR acts as a strategic partner to provide comprehensive, timely and progressive employment practices and services to support the departments' missions, which are carried out by County employees. The Department of HR consists of eight primary program areas - Office of the Director/Administrative Services, Workforce Data Management, Recruitment and Selection, Classification and Compensation, Benefits and Wellness, Workforce Development and Planning, Risk Management and Safety, Employee and Labor Relations. The Mission of the Department of Human Resources (HR) is to provide employment services, benefits and wellness, risk management and workforce planning to County Departments and Agencies so they can have the resources they need to provide high quality services and achieve their strategic results. Learn more about Clackamas County Department of Human Resources APPLICATION PROCESS Clackamas County only accepts online applications. Important Information for Applications All applicants must submit a cover letter addressing how they meet the minimum qualifications and any of the preferred qualifications. In addition, please also address the following in your cover letter: The Human Resource Information Systems (HRIS) you have experience supporting or implementing and the number of years of experience you have with each system. Please also include specific modules if applicable. Example: Applicant Tracking System (NeoGov) 3 years of experience supporting, PeopleSoft Core HR and Benefits module 4 years of experience supporting, Workday 2 years of experience implementing. Your experience with advanced excel spreadsheet applications including which functions you used in Excel. Help With Your Application: Application Process Help with the Application If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us . Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays). HOW TO CLAIM VETERAN'S PREFERENCE Request Veterans' Preference Learn more about the County's Veterans' Preference VISA SPONSORSHIP Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day. EQUAL EMPLOYMENT OPPORTUNITY Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process. RECRUITING QUESTIONS? Jared Haddock, Recruiter JHaddock@clackamas.us To apply, visit https://hrapp.clackamas.us/psc/recruit/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&JobOpeningId=107121&PostingSeq=1&SiteId=1&languageCd=ENG&FOCUS=Applicant jeid-b11e653b7edd0043b393b94f521b76dd
Full Time
HR Business Systems Analyst (HRIS Analyst) Job ID: 107121 Location: Oregon City, Oregon Full/Part Time: Full Time Regular/Temporary:Regular CLACKAMAS COUNTY CORE VALUES Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another: Service Professionalism Integrity Respect Individual accountability Trust By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT. Clackamas County Core Values Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply. CLOSE DATE This position will remain open until filled. We reserve the right to close this recruitment at any time on or after that date. INFORMATION SESSION: Would you like to learn more about this opportunity, working on the Workforce Data Management Team (WDM), our commitment to customer service, and being part of the Department of Human Resources? Please consider joining the upcoming virtual information session to learn more about this great opportunity and the work done by the WDM Team at Clackamas County. To register for the information session, please click on the link below: HR Business Systems Analyst Info Session - Monday, August 7 at 12:00pm - 12:30pm PST PAY AND BENEFITS Annual Pay Range: $87,447.48 - $115,121.91 Hourly Pay Range: $42.042059 - $55.347073 Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position. Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees. We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle. Employee benefits become effective the first of the month following an employee's date of hire. Attractive benefits package and incentives for employees in regular status positions are detailed below. Generous paid time off package, including: 16 hours of vacation accrual per month Eligible newly hired employees will have the one-time option to frontload their first year of vacation accruals in compliance with EPP 66 - Vacation Leave ! This means you have access to vacation time at time of hire. 8 hours of sick accrual per month 10 paid holidays and 1 personal day per year Other Benefits: Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP): Employer-paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.) OPSRP members get vested after five years of contributions or when they reach age 65 A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage A Choice of Dental Plans Robust EAP and wellness programs, including gym discounts and wellness education classes Longevity pay Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan A variety of additional optional benefits (see links below for additional information) This is a full time non-represented group 2 County position Non-Represented Group 2 Full Time Benefits Learn More About Benefits JOB DETAILS AND QUALIFICATIONS Come join a great team, the HR team at Clackamas County, where we have fun, laugh, and make a positive difference by the work we do! Clackamas County Department of Human Resources (HR) is looking for a technically skilled professional to join the HR team as a Human Resources Business Systems Analyst. The HR Business Systems Analyst will be part of the Workforce Data Management (WDM) team within the Department of Human Resources. The purpose of the WDM program is to provide systems management, reports, analytics, and education services to Human Resources County departments and employees so they can understand and use HR systems and data to make informed decisions and achieve their strategic results. The HR Business Systems Analyst is an expert-level HRIS analyst, requiring both HR functional and technical skills. The HR Business Systems Analyst has a broad-based knowledge of human resource principles and practices as well as skilled in integrated computerized human resource system software applications. This position will be a lead in providing support, guidance, and training to WDM employees; will assign and review work; provide feedback and assist with troubleshooting/escalation support; will provide coaching to staff with challenges they may have encountered or opportunities for improvement; will provide input on performance evaluations; and ensure that the HR personnel transitions are in compliance, and accurate. This position builds project plans: ensures adherence to project schedules; provides business process support to customers and recommends solutions using HR software; leads projects related to new or enhanced business systems; monitors and responds to customer needs related to HR data and systems; work effectively with peers to set technology priorities and conduct long-term planning as well as acts as a liaison between HR staff and Technology Services in resolving technical issues. Business Systems Analysts work with internal customers and Technology Services staff to translate business and operational requirements into workable HR system solutions. The HR Business Systems Analyst serves as a technical point-of-contact for the assigned functional areas and assists subject matter experts with ensuring data integrity, testing system changes, report writing, and analyzing data flows for process improvement opportunities. This position also supports PeopleSoft upgrades, patches, testing, and other technical projects as assigned. This position is part of a cross-functional team that focuses on resolving technical issues and planning and implementing various HR system projects. THE IDEAL CANDIDATE Competitive candidates will have the skills/ability to analyze and evaluate current business processes to identify areas of improvement and make recommendations to make the operations more efficient. This person will have a background working in Human Resources (HR) or supporting an HR function in an HRIS role or similar, with the ability to effectively manage changing and conflicting priorities and the skill to flex between high-level, strategic thinking to diving deep into analytic work and research to resolve issues. The ideal candidate will have expertise in the way HR departments work and be able to apply that knowledge to the HRIS system and personnel transaction operation with the goal of providing the most efficient solution and possess solid analytical and technical skills, with experience in all parts of the HRIS technology portfolio. Additionally, the ideal candidate will have a strong business process improvement background, with experience in PeopleSoft Human Capital Management (HCM) v9.2 and a proven track record of successful project management of multiple projects. Required Minimum Qualifications/ Transferrable Skills:* A minimum of five (5) years of relevant HR functional and technical experience that would likely provide the required knowledge and skills to perform the responsibilities of the position. A minimum of three (3) years of experience problem-solving business issues, including leading business requirement gathering, identifying, and analyzing issues as well as recommending and implementing solutions for internal stakeholders A minimum of three (3) years of experience with ERP software systems support, such as creating detailed specification documentation, testing patches and system functionality, documenting output and comparing it to the expected results, creating test scripts and coordinating end user activities, and troubleshooting applications with the technical team Strong working knowledge and experience with supporting HRIS systems Project management experience Experience and working knowledge of advanced Excel spreadsheet applications Knowledge of principles and practices of human resources Ability to use software tools to create and generate user, statistical, and audit reports and queries Skill to conduct software system analysis to recommend business process changes for minimizing customizations Effective verbal and written communication skills, including the ability to explain and present complex, technical information to individuals with various levels of technical knowledge and skill Excellent interpersonal and collaboration skills to facilitate effective working relationships Driving may be necessary for County business. For position(s) with occasional/incidental driving, incumbents must possess a valid driver's license. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation. For position(s) with regular driving, incumbent(s) must also possess and maintain an acceptable driving record throughout the course of employment. Learn more about the County's driving policy Preferred Special Qualifications/ Transferrable Skills:* Strong working knowledge and experience with PeopleSoft HCM v9.2, including implementation and support for a variety of software modules like core HR, base benefits and benefits administration, recruitment, ePerformance, and profile management Intermediate or Advanced skills with data analysis/data analytics software such as Power BI Experience working in the public sector Experience working in a union environment Experience with PeopleSoft Query Tool and/or SQL *For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position. TYPICAL TASKS TYPICAL TASKS Include but are not limited to: Provides guidance, expertise and technical support to human resource software system customers; acts as liaison for problem management, resolves system issues and addresses customer issues; gathers information from customers and recommends best practice methods to utilize software effectively; runs test scenarios to confirm the system provides the necessary functionality; tracks issues and documents solutions. Acts as project lead in developing new or enhancing existing business systems and processes that results from collective bargaining or other county or human resources initiatives; manages project plans and timelines by designing project scope, task list and time estimates; evaluates design and technology alternatives; works collaboratively with customers, Technology Services, and HR staff to resolve development and implementation issues; recommends and implements approved HR system solutions in alignment with HR business and operational requirements; leads and/or participates in the configuration, analysis and redesign of HR business processes to support and improve efficiency and operations of HR divisions. Develops and conducts on-going needs and skills assessments to improve customer experience and for consideration in software upgrades; develops, coordinates, and provides training to users of all levels in system changes, functionality and query/report tools to enhance skill development and competency for HR system end users; develops, coordinates and conducts presentations to County management, workforce partners and other stakeholders. Analyzes business rules and process requirements; identifies and analyzes complex, ambiguous or conflicting work processes; partners with Technology Services, HR Managers and staff, and other customers to identify and recommend process solutions or alternate methods capable of addressing and resolving their business needs; recommends work process and/or operating changes to complement technology options. Utilizes the County's human resource information system and data analytics tools to generate statistical reports, dashboards, or other data visualizations; develops reports for ongoing customer needs; assists the Workforce Data Management (WDM) Manager with special projects and acts on behalf of WDM Manager as assigned; monitors and audits flow of human resource-related information including data entry, data retrieval, and standard, custom, and ad hoc report generation; maintains internal system values, structures, and tables; ensures data integrity, manages user access and security levels. Participates in the specification, review, testing and implementation of HR system upgrades and re-implementations; conducts analysis to determine changes in functionality between product versions and recommends necessary customizations; identifies issues or problems and works with subject matter experts, functional and technical staff to recommend and implement solutions; develops and maintains training and documentation of system for end users; collaborates with unit staff, internal customers, peers and Technology Services staff to provide customer service and responsive problem resolution. Develops, recommends and assists in implementing comprehensive HR system policies and procedures; ensures provision of services is in compliance with labor agreements and Federal and State statutes, rules and regulations; analyzes legislation and new regulations to determine effect on department programs and services and its use of technology; ensures accurate data and efficient operation of processes in alignment with County policies, collective bargaining agreements and Federal and State statues, rules and regulations; analyzes legislation and new regulations to determine effect on HR programs and services and its use of technology. May participate in labor contract negotiating sessions; identifies and researches significant or controversial issues; prepares exhibits for fact-finding and interest arbitration hearings; researches and resolves grievances; drafts and recommends contract language; researches, analyzes and reports on costs of contract proposals. REQUIRED KNOWLEDGE AND SKILLS Working Knowledge of: Principles and practices of human resources and personnel administration; principles and methods of systems analysis, including business process analysis tools and methods; principles and practices of project management; principles and practices of data analysis and analytics; principles and practices of public administration; operations, services, and activities of human resource information systems; methods of data generation, data collection, and database management; methods and techniques of statistical research and analysis; applicable Federal, State and local personnel and EEO laws and case law, rules, regulations, codes and ordinances; County government organization and operations; general functions, capabilities, characteristics and limitations of human resource information systems and devices as they apply to performing business and systems analysis. Skill to: Analyze and document business operations and reach sound, logical conclusions regarding customer needs, business requirements and system recommendations; collect, compile, and analyze complex information and data; plan and implement installations and maintenance of systems and applications software; identify, diagnose and resolve system software problems; make accurate arithmetic calculations; analyze and resolve problems and prepare recommendations; prepare clear, concise and accurate documentation and project management reports and other written materials; communicate effectively, both orally and in writing; facilitate and lead meetings with business process owners and stakeholders to develop cooperative decisions and negotiate understanding and agreement; incorporate collaborative team participation with customers, Technology Services staff and HR staff; respond to changes desired by citizens and County staff; establish and maintain effective working relationships with County employees, job applicants, union officials, other agencies and the public; interpret and explain personnel and related laws, policies and programs to County employees, elected officials and the public; operate standard PC software packages, computer keyboard and related tools; develop queries, spreadsheets and reports. WORK SCHEDULE This position is included in the County's alternate workweek program, working 40 hours during a standard workweek of Monday through Thursday ( Fridays off! ). Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended. This position is eligible for hybrid on-site/telework subject to the Clackamas County Teleworking Policy and based on the Department's business needs. The exact amount of on-site/telework and schedule will be discussed with the hiring manager during time of offer. Telework locations cannot be located outside of Oregon or Washington. Washington residents must perform 50% of their time on-site at Clackamas County. EXPLORE CLACKAMAS COUNTY Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents. Explore Clackamas County Working for Clackamas County Recreation, Arts & Heritage Equity, Diversity and Inclusion ABOUT THE DEPARTMENT As an internal service department, the Department of Human Resources (HR) provides consultative services and the infrastructure that sustains County department customers. HR acts as a strategic partner to provide comprehensive, timely and progressive employment practices and services to support the departments' missions, which are carried out by County employees. The Department of HR consists of eight primary program areas - Office of the Director/Administrative Services, Workforce Data Management, Recruitment and Selection, Classification and Compensation, Benefits and Wellness, Workforce Development and Planning, Risk Management and Safety, Employee and Labor Relations. The Mission of the Department of Human Resources (HR) is to provide employment services, benefits and wellness, risk management and workforce planning to County Departments and Agencies so they can have the resources they need to provide high quality services and achieve their strategic results. Learn more about Clackamas County Department of Human Resources APPLICATION PROCESS Clackamas County only accepts online applications. Important Information for Applications All applicants must submit a cover letter addressing how they meet the minimum qualifications and any of the preferred qualifications. In addition, please also address the following in your cover letter: The Human Resource Information Systems (HRIS) you have experience supporting or implementing and the number of years of experience you have with each system. Please also include specific modules if applicable. Example: Applicant Tracking System (NeoGov) 3 years of experience supporting, PeopleSoft Core HR and Benefits module 4 years of experience supporting, Workday 2 years of experience implementing. Your experience with advanced excel spreadsheet applications including which functions you used in Excel. Help With Your Application: Application Process Help with the Application If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us . Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays). HOW TO CLAIM VETERAN'S PREFERENCE Request Veterans' Preference Learn more about the County's Veterans' Preference VISA SPONSORSHIP Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day. EQUAL EMPLOYMENT OPPORTUNITY Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process. RECRUITING QUESTIONS? Jared Haddock, Recruiter JHaddock@clackamas.us To apply, visit https://hrapp.clackamas.us/psc/recruit/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&JobOpeningId=107121&PostingSeq=1&SiteId=1&languageCd=ENG&FOCUS=Applicant jeid-b11e653b7edd0043b393b94f521b76dd