Senior Associate, Support & Operations

  • Achievement Network (ANet)
  • Boston, MA, USA
Full Time Operations

Job Description

Senior Associate, Support & Operations

Location: Boston, MA

Position is available: Immediately


Every student deserves opportunities in life, and every educator committed to providing those opportunities, deserves support. Those beliefs drive us to work alongside schools to support great teaching so that we can work towards guaranteeing that all students are receiving high quality instruction. We partner with over 900 schools - both district and charter - in underserved communities around the country, thus impacting more than 330,000 students. Third-party evaluations confirm that when schools have the right basic conditions in place and partner with ANet, they achieve 6-8 months of additional learning over a two-year period compared to schools not partnering with ANet.

At ANet we are committed to living out our core values, both across our organization and with our partner schools. We acknowledge that systemic inequities impact student access to opportunities and that in order to ensure educational equity for all students, we must center on the experiences of those from marginalized communities to guide our work. We work to deepen our understanding of how race, class, power and privilege influence the education system as well as influence our own perspectives. To do so, we provide ongoing learning opportunities through org-wide professional development, affinity groups, working groups, and resource sharing.

Individuals who join ANet have the opportunity to be part of a dynamic, values driven, and team-oriented organization that is committed to having impact in schools by investing in each other and learning together. We were named as The NonProfit Time’s “Best Nonprofits to Work For” and work tirelessly to foster a working environment where the unique perspectives, backgrounds, and identities of our staff members are valued.


We are seeking a Senior Associate to join the Support & Operations Team, which is part of ANet’s national Program Operations Team. The Support & Operations Team sets up and supports internal staff and partner schools so that they are able to fully leverage ANet’s products and services in order to improve instructional practice. The Senior Associate will manage the support, training, and logistics around administering ANet’s assessments and leveraging our various technology platforms for a portfolio of ANet’s regional teams and their corresponding partner schools. No matter who they’re interacting with, the Senior Associate will ensure strong operations so that our school partners have what they need to drive student learning. Given this role will impact students across hundreds of ANet partner schools, a successful Senior Associate will keep the student experience front and center in everything that they do.


Ensure our school partners have a strong back-to-school and in-year experience through training and resources

Be an expert in our online platforms and educate partners on the use of our products

Facilitate conversations with partners to gain understanding of local infrastructure and operations to plan for implementation of ANet’s products and services throughout the year

Create and execute in-person and virtual trainings on the purpose and use of our products

Collaborate across ANet’s national and regional teams to ensure comprehensive and coherent operational setup and support for partners, including managing the collection of student rosters, assessment schedules, and other required school information

Proactively identify and elevate best practices and resources to partner schools and ANet’s regional teams

Deeply understand partner experience and collaborate within and across teams to take targeted action based on data

Regularly analyze of a variety of data sources tied to partner experience and share insight and implications with relevant teams across ANet as well as externally with partners

Analyze product usage data to determine trends in usage data that should inform our product strategy. Proactively elevate and engage with ANet’s Product Team to help build their understanding of user experience

Monitor and maintain high levels of partner satisfaction, while managing partner expectations

Proactively identify and share opportunities and strategies for differentiated interventions to ensure partner engagement with ANet’s regional teams

Create communication structures that allow you to engage our partners on our product roadmap, provide proactive updates on new features, and status of active issues

Ensure a smooth partner journey for a portfolio of up to 300 schools

Monitor tasks for districts and schools associated with cultivation, setup, and administration of our assessments

Perform partner health checks and proactively alert customers of any impending issues

Evaluate and make recommendations for process improvements and best practices for assessment administration

Collaborate with managers across the Program Operations Team to develop and oversee the quality of our teams’ work

Provide informal management and mentorship to Program Operations Assistants in executing on the tasks associated with assessment administration and Product Support Representatives in troubleshooting help desk questions and issues from partner schools

With support from the Managers of Support & Operations, develop plans to operationalize special projects, effectively delegating projects and tasks as needed


In order to be successful in this role, candidates must demonstrate the following:

You have a passionate commitment to and a sense of urgency for the support of schools, along with a belief that all students can achieve at high levels; you believe in the power of formative assessment, coaching, and professional development as critical levers in school improvement.

You are motivated by working in an environment where we live out our core values daily. You are eager to examine personal archetypes and biases while discussing topics related to race, class, and privilege which relate to ANet’s Advance Equity and People Matter values, and our work towards becoming an anti-racist organization.

You get excited about supporting others to do their best work and consistently go above and beyond in meeting the needs of your team and external partners.

You have a proven track record of success in managing projects to meet internal and external deadlines through developing strong personal organization systems and project plans.

You sweat the small stuff and bring exceptional attention to detail to everything you do.

You have proven to be an effective communicator in a variety of contexts and with various audiences, including internal teams and external partners.

You are highly flexible and are energized by working in an entrepreneurial, fast-paced, and highly collaborative environment.

You are eager to contribute to a growing organization and proactively seek out opportunities for your own professional growth; you can easily get caught up to speed on new technology platforms.

You are willing to travel to visit each of the ANet teams within your portfolio at the beginning of the school year, with up to 4 additional visits per team throughout the year.

Ideal candidates may also demonstrate the following preferred qualifications:

You bring prior experience working in an education setting, working closely with schools, and/or in an operations role for a nonprofit.

You have familiarity with leveraging project management resources and tools (ex: Wrike) and/or customer support platforms (ex: Freshdesk).


ANet offers highly competitive compensation based on prior experience and qualifications as well as comprehensive benefits in order to best support our people. Benefits we offer include: health, dental and vision insurance where ANet pays 80% of the cost of these benefits for employees and their families/domestic partner; 3 weeks of vacation (4 weeks after two years with ANet); 10 paid holidays with paid days off between the Christmas and New Year’s holidays; a paid floating holiday; paid sick & personal days; paid parental leave; retirement plan options; commuter benefits; tuition reimbursement; flexible spending accounts; short and long-term disability coverage; and basic life and personal accident insurance.


We are now accepting applications for this position, which will be reviewed on a rolling basis. To apply, please click on the blue “Apply” button. You will then be prompted to complete a brief application and upload a resume and thoughtful cover letter in which you outline why you are interested in working for ANet and how your skills and experience meet the qualifications of the position.

ANet is committed to maximizing the diversity of our organization. We are an equal opportunity employer and encourage individuals of all ethnic and racial backgrounds and gender identities to apply to our positions.

Apply Here