Director of Strategy and Operations

  • The Phillips Collection
  • Washington, DC (Dupont Circle)
Full Time Nonprofit

Job Description

Position Summary

Directs the museum’s strategic, operational, and digital planning initiatives as we approach the 100th anniversary.  Engages with internal and external stakeholders in the development of our initiatives around diversity, partnerships, outreach to new audiences, and digital opportunities.  Brings innovative thinking and new business models to the management of key initiatives, leading cross-disciplinary teams. Responsible for data collection and analysis which supports institutional decision-making. Oversees the “operations side” of the museum—specifically the departments responsible for facilities, security, admissions, shop, café, and information technology---and provides both functional and financial management for those units. Reports to the Vradenburg Director & CEO.

Key responsibilities include:

  • Provides direction and oversight of museum systems and strategies to successfully accomplish key initiatives.
  • Works closely with the Chief Information Officer, curatorial, programmatic, marketing, and education staffs and with internal task forces enabling the museum to take maximum advantage of new information technologies, especially in the digital realm.
  • Works in close partnership with CFO to maximize efficiencies and ensure institutional financial health. 
  • Directs institutional strategy discussions and develops appropriate financial considerations, metrics, plans of action, and analyses of results.
  • Provides excellent management for operational direct reports, encouraging innovation and excellence.
  • Ensures that back of house operations are managed to minimize turmoil and maximize harmony and efficiency.
  • Serves as the Director’s scout for institutional enhancements and operational improvements.
  • Establishes a multi-year road map to help ensure that progress toward goals is tracked and modified as appropriate
  • Oversees all contractual relationships.

 Desired Experience

 The ideal Director of Strategy and Operations will have the following experience:

  • An MBA who has specific training or experience in strategy development and implementation.
  • At least 5 years of broad-based senior management experience at an organization with revenues of approximately $10 million.
  • Proven background developing analytics and metrics supporting strategic initiatives.
  • A track record of achievement or capacity for both operations and change management.
  • Work history to include contract development and review, negotiations, staff management, engagement with Boards or senior officers, financial responsibility, and creative problem-solving.
  • Work background at a museum or other nonprofit organization is desirable, but not required.

 Desired Skills

  • Capacity to develop, motivate, supervise, and support staff who have highly specialized knowledge of their areas of responsibility.
  • Self-confidence and presence sufficient to work effectively with a broad spectrum of stakeholders.
  • Proficiency developing and analyzing quantitative and qualitative metrics.
  • Top-notch financial skills.
  • Understanding of methodologies which take advantage of new developments in digital strategies and technologies which could benefit the museum.
  • Talent and instinct for entrepreneurial endeavors which will enable the museum to find better paths to achieve the organization’s goals.
  • Collaborative style sufficient to discern the best methods for introducing and implementing change within an organization of The Phillips Collection’s size and complexity.
  • Ability to consistently maintain a big picture perspective while still rigorously adhering to critical details.
  • Strong written and verbal communication skills.
  • Appreciation and understanding for the important history and public mission of The Phillips Collection.
  • Excellent sense of humor.

To apply, visit our website at:

Deadline for applications is:  January 23, 2019.  No phone calls, please.

The Phillips Collection is an equal opportunity employer and administers all employment decisions and personnel actions without regard to race, color, religion, creed, sex, sexual orientation, pregnancy, childbirth or related medical conditions, national origin, age, physical or mental disability, genetic disposition or carrier status, marital status, veteran status, personal appearance, gender identity or expression, family responsibilities, matriculation, political affiliation, or any other category protected under applicable federal, state, or local law.


General Business

Education Requirements



Commensurate with experience. Submit salary requirements with application.