Guest Service Associate

  • Hyatt Global Contact Center
  • Omaha, NE, USA
  • 341 views
Full Time Customer Service Sales

Job Description

***PLEASE NOTE: THIS IS NOT A WORK FROM HOME POSITION.  THIS POSITION IS BASED IN THE OMAHA, NE OFFICE. YOU WILL WORK AT THE HYATT GLOBAL CONTACT CENTER LOCATED AT 9805 Q STREET OMAHA, NE 68127. 

 

Are you ready to start your career at Hyatt to become a service professional?  Starting wage is $14.00 per hour.

 

 

Guest Service Associates will provide Hyatt guests with exceptional customer service throughout the inbound reservation process. Strong verbal and written communication skills, the ability to work independently, and have the aptitude and ability to successfully perform in a sales role, in union with a high degree of customer service orientation. A Guest Service Associate must multi-task (talk, type, search multiple screens) without impact to the guest. Must be computer savvy and have the ability to type and utilize keyboard functions to navigate multiple programs and screens quickly and accurately.  

  • Position is highly customer service focused. Associates are to respond to our guests in a friendly, timely and attentive manner while meeting Hyatt’s standard of care in every interaction.
  • Must demonstrate competency, proficiency and meet specific sales goals and metrics on an ongoing basis. Examples of metrics include, but are not limited to: sales conversion, upselling, cross-selling, enrolling guests in Hyatt’s loyalty program as well as offering a Hyatt credit card.
  • Desire to exhibit reliability and dependability to work independently.
  • Must have the adaptability to change, resilience and open-mindedness and remain receptive to feedback.  Will then apply the suggestions for continued achievement of high performance at Hyatt.
  • Enhance the Hyatt brand by communicating effectively, accurately and clearly in all guest interactions.
  • Active participation within our learning style. We desire those with self-motivation who are disciplined and require little supervision.
  • Willingness to provide feedback to management while maintaining a good rapport throughout that communication process.
  • Must be computer/technology savvy- our future focus will become even more reliant on technology.  
  • Cognitive ability to learn and process new information and choose appropriate action. Reading comprehension skills, situational judgment and advanced interpersonal skills such as: professionalism, respect/empathy, social aptitude, friendly disposition, positive attitude and patience are needed in this position to succeed.
  • Will deliver and exhibit Hyatt values with every guest at all times.

 

 PAY SCHEDULE:

 

Begin your new career at Hyatt. Starting wage is $14.00 per hour.

 

Occupations

Guest Services

Education Requirements

none

Salary

14.00 per hour

Requisition Number

OMA000743