Clackamas County
Oregon City, OR, United States
Full Time
Dental Quality Improvement Analyst (Health Centers) Job ID: 106946 Location: Oregon City, Oregon Full/Part Time: Full Time Regular/Temporary:Regular CLACKAMAS COUNTY CORE VALUES WE ENCOURAGE YOU TO PRINT OR SAVE THIS JOB ANNOUNCEMENT FOR YOUR REFERENCE. IT WILL NOT BE ACCESSIBLE AFTER THE CLOSE DATE. Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another: Service Professionalism Integrity Respect Individual accountability Trust By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT. Clackamas County Core Values Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply. CLOSE DATE This Job Posting closes at 11:59 p.m. (Pacific Time) on Wednesday, May 17, 2023. PAY AND BENEFITS Dental Quality Improvement Analyst (Classified as a Policy, Performance and Research Analyst) Annual Pay Range: $76,070.68 - $96,312.56 Hourly Pay Range: $36.572443 - $46.304116 Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position. Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees. We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle. Employee benefits become effective the first of the month following an employee's date of hire. Attractive benefits package and incentives for employees in regular status positions are detailed below. Generous paid time off package, including: 12 hours of vacation accrued per month 8 hours of sick accrued per month 10 paid holidays and 1 personal day per year Other Benefits: Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP): Employer paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.) OPSRP members get vested after five years of contributions or when they reach age 65 A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage A Choice of Dental Plans Robust EAP and wellness programs, including gym discounts and wellness education classes Longevity pay Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan A variety of additional optional benefits (see links below for additional information) This is a full time County position represented by the Employees' Association. Employees' Association (EA) Full Time Benefits Learn More About Benefits JOB DETAILS AND QUALIFICATIONS Join our mission oriented and dynamic team at Clackamas County Health Centers Division . Do you have a passion for innovation in data and reporting for improving services in our community? We are hiring for a Dental Quality Improvement Analyst (classified as a Policy, Performance and Research Analyst) to join the Quality Improvement/Quality Assurance team. The Clackamas Health Centers Division, within the Department of Health, Housing and Human Services, is a Federally Qualified Health Center (FQHC). We provide exceptional patient care by integrating a universal trauma informed approach and focusing on whole body health with behavioral health, dental and primary care services within clinic sites across the greater Portland, Oregon metro and Mt. Hood foothill areas. Our mission is to serve our community, reduce parries to health, and improve lives. Come join our team. This position will be responsible for leading quality improvement and quality assurance activities, projects, and initiatives within the Dental system of Clackamas Health Centers. Improve the clinical care provided in the Dental Care Clinics. Develop data visualization tools to advance the mission of quality assurance and improvement at the Health Centers. The ideal candidate will have experience with quality improvement methodologies, health care data collection and analysis, demonstrate skill in effective written, oral, presentation and interpersonal skills using non-technical terms, project management experience, experience developing reports and presenting complex information to people with varying levels of background in a variety of formats, which may include in-person presentations, written reports or visual tracking systems, such as visual management dashboards and scorecards. This is a great opportunity to join the Health Centers efforts in promoting quality and equitable health care across Clackamas County. Required Minimum Qualifications/ Transferrable Skills:* Per the Oregon Health Authority, ( OAR 333-091-1010 & OAR 333-019-1030 ), this position is subject to the mandatory COVID-19 vaccine requirement. Prior to the start of employment, the selected candidate must provide proof of full vaccination or have an approved medical or religious exception in place with the County as a qualification of employment. A minimum of four (4) years of related experience that would provide the required knowledge and skills to perform the responsibilities of this position. Strong verbal and written communication skills, including ability to communicate effectively with people of diverse backgrounds, skill sets, and personalities. Project management experience, including managing and prioritizing multiple projects, communicating with stakeholders at various levels to ensure projects stay on track. Ability to utilize QI principles to assess the need for process improvement and change, including PDSA cycles, root cause analyses, prioritization matrices and/or other LEAN or Institute of Healthcare Improvement (IHI) quality improvement tools. Experience working with organization leaders to assess success or the need to pivot. Demonstrated skill in effective written, oral, presentation and interpersonal skills using non-technical terms One (1) year of experience in healthcare data collection, program analysis or program evaluation Experience with dashboard development and use of data visualization tools to promote quality assurance and/or performance improvement. Experience using metrics and data to drive process improvement changes. Must pass a criminal history check which may include national or state fingerprint records check Driving is required for County business on a regular basis or to accomplish work. Incumbents must possess a valid driver's license, and possess and maintain an acceptable driving record throughout the course of employment. Learn more about the County's driving policy Preferred Special Qualifications/ Transferrable Skills:* Advanced degree in healthcare, informatics, public health or equivalent training and experience At least one (1) year of experience working in a healthcare setting. Experience with EPIC electronic health record system Power BI Experience Knowledge of and/or experience with Federally Qualified Health Center, Medicaid, and/or Oregon Health Plan rules, regulations and policy. Experience designing continuous quality assurance standards, performance standards and processes for collecting, monitoring and using data. Knowledge of and/or experience with project management including project management methodologies, best practices, and seeing a project through the full life cycle. Experience researching, analyzing and reporting on complex healthcare-related issues. Experience administrating an online policy or document system. Intermediate proficiency in Microsoft Software Applications, such as MS Word and MS Excel. *For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position. TYPICAL TASKS Duties may include but are not limited to the following: Review, revise and develop policies and procedures, as well as coordinate policy and procedure development with leadership and subject matter experts. Recommends changes to policies and operational systems to improve quality, contractual and/or regulatory compliance, and to mitigate operational risk. Provides implementation options; develops and recommends methods to improve operations; develops processes for systematic organizational improvement Researches and incorporates current best practices and research, and emerging trends; prepares comprehensive reports and presentations; presents information to Health Centers Leadership Administrator for online policy and learning management systems. Maintains online content, including coordinating, updating and maintaining user interfaces Develop and maintain tools that facilitate effective staff education and internal communication of policy and other process changes. Develop and optimize utilization of software to ensure effective staff communication, information sharing, and learning Plans, identifies, and conducts operational improvement of the Health Centers onboarding program. Determines appropriate methods of approach and analysis, including involvement of internal staff; develops scope and timelines, including identifying and utilizing resources and mitigating difficulties; establishes criteria to identify and measure quality, effectiveness and compliance; designs, collects and may oversee collection of data; conducts data analysis and quality reviews Coordinates with Health Centers management to ensure consistent employee onboarding procedures and experience. Develops and maintains onboarding tools and resources, including competency checklists Project management and coordination as needed to meet Health Centers goals and objectives. Develops and organizes project scope and timelines; manages project steps and incorporates effective participation of project team members and stakeholders; provides project support; verifies quality of project deliverables May lead committee work, serve as committee member, or be a stakeholder in a workgroup REQUIRED KNOWLEDGE AND SKILLS Thorough knowledge of: Principles and practices of public administration, project management, organizational processes and design, budget preparation and administration techniques; legislative processes and local government operation; government accounting practices; techniques of contract and grant preparation and administration; office methods and procedures; quantitative analysis and statistical research methods, techniques and procedures; English grammar and composition; applicable federal, state and local statutes, regulations and rules; trends, emerging innovations and best practices in quality measurement, performance improvement and other subject areas relevant to responsibilities; principles of public and community relations; techniques of supervision and facilitation. Skill to: Communicate effectively, both orally and in writing, including group/public presentations; lead or coordinate the work of professional staff; evaluate and develop improvements in operations, policies, procedures and methods; plan and conduct difficult technical and policy research projects; analyze complex issues and problems from multiple perspectives; identify and evaluate alternative solutions and recommend effective courses of action; prepare clear and concise comprehensive and technical reports; evaluate budget and grant proposals, establish and maintain effective working relationships with department and County staff, external organizations such as local, state and federal agencies, consultants, citizen groups, community service organizations, and the public. WORK SCHEDULE This position works 40 hours during a standard workweek of Monday through Friday. The work hours would fall between the hours of 7:00 AM and 5:00 PM. Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended. This position is eligible for hybrid on-site/telework subject to the Clackamas County Teleworking Policy and based on the Department's business needs. The exact amount of on-site/telework and schedule will be discussed with the hiring manager during time of offer. Telework locations cannot be located outside of Oregon or Washington. Washington residents must perform 50% of their time on-site at Clackamas County. EXPLORE CLACKAMAS COUNTY Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents. Explore Clackamas County Working for Clackamas County Recreation, Arts & Heritage Equity, Diversity and Inclusion ABOUT THE DEPARTMENT Clackamas County Health Centers provide direct medical, dental, and mental health services to Clackamas County residents. We provide services at our Integrated Primary Health Care Clinics, our mental health clinics, or through our School Based Health Centers. Health Centers is a Division of the Health, Housing, and Human Services (H3S) Department. Learn more about Clackamas Health Centers. APPLICATION PROCESS Clackamas County only accepts online applications. Help With Your Application: Application Process Help with the Application If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us . Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays). HOW TO CLAIM VETERAN'S PREFERENCE Request Veterans' Preference Learn more about the County's Veterans' Preference VISA SPONSORSHIP Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day. EQUAL EMPLOYMENT OPPORTUNITY Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process. RECRUITING QUESTIONS? Jimmy Henry, HR Recruitment Analyst JHenry@clackamas.us To apply, visit https://hrapp.clackamas.us/psc/recruit/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&JobOpeningId=106946&PostingSeq=1&SiteId=1&languageCd=ENG&FOCUS=Applicant jeid-fe7269762141f94b9df47bc1f77c095b