Operations Change Management Senior

  • Freddie Mac
Full Time Management Operations

Job Description

Operations Change Management Senior

Corporate Functions
McLean, VA

The Single Family Operations division is seeking an Operations Change Management Senior to join the Loan Purchase team in McLean, VA. This department is responsible for acting as the primary Subject Matter Expert for projects and business side production support to numerous applications and services. As subject matter experts, this team identifies requirements, creates project and process specifications, coordinates with project teams and assists the UAT Service Team by providing business knowledge. Manage production issues, lead change, baseline day to day functions, and support business continuity planning/testing for our applications. Represents the organization across the firm in support of tactical and strategic initiatives.

Responsibilities Include:
– Managing numerous applications and services and new projects/initiatives to drive change
– Coordinating across all of Loan Purchase to implement standard Production Support Processes
– Daily Monitoring of the Mailbox responding to stakeholder and customer inquiries
– Respond to internal and external stakeholders on application/Service specific questions
– Manage Critical Incidents and Track Root Cause Analysis
– Perform Monthly Reporting
– Support Initiative Implementations by creating production validation plans and executing against them
Business requirements elicitation and documentation
– Business process modeling and data analysis including development of business process flows and procedures
– Interact and communicate with business and technical personnel to solve business challenges
– Identify and develop processes and process improvements through innovation
– Issue and risk identification, tracking and resolution
– Meeting facilitation including agendas, meeting minute preparation and meeting presentation development


– At least 5-7 years of experience in change management or production support
– Bachelor’s degree and/or equivalent work experience
– Strong change management experience
– Knowledge of the secondary mortgage market
– SQL Knowledge
– Ability to manage organized meetings with clear purpose and well defined take-aways
– Ability to create and execution complex queries to support production
– Ability to Network across new and existing stakeholders to understand and resolve issues

Preferred Skills

* Familiarity with complex testing environments
* Excellent verbal and written communication skills in order to support change management and issue resolution
* Strong interpersonal skills
* Excellent organizational skills
* Experience working with audit teams
* Previous experience working with XML
* Eliciting and creating testable business requirements
* Creation and management of business process flows at various levels of specificity
* Previous experience performing Production Support
* Defect Management and communications
* Familiarity working with external Vendors to coordinate and implement change

Closing Statement

Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you’ll do important work for the housing finance system and make a difference in the lives of others. Freddie Mac is an equal opportunity and top diversity employer. EOE, M/F/D/V.

Education Requirements

Bachelor's Degree