CPI Customer Service Center Unit Manager - Underwriting Support Team

Occupations

Job Description

• Proven track record of strong people management, leadership and employee coaching/development skills
• Proven track record of superior time management and the ability to effectively balance multiple priorities
• Proven ability for forward-thinking, strategic planning in a fast-paced, changing environment
• Demonstrated process and project management skills
• Proven ability to identify trends in data, recommend solutions, and forecast/plan for future business needs
• Ability to implement and influence change
• Strong business acumen, results oriented and possess an understanding of CPI's appraisal and underwriting approach/methodology and Insurance to Value philosophy
• Advanced collaboration skills and the ability to communicate effectively with all levels of staff, management and business partners
• Experience with workflow and technology development/implementation a plus

• Developing and implementing strategic vision to improve upon delivery of services to business partners and to support/drive increased profitability and results
• Forecasting and strategically planning for future business needs by:
  • Developing/analyzing reports and making recommendations to implement best practices, process improvements, and staffing allocations
  • Developing plans to leverage resources
• Developing partnerships and collaborating with Home Office and Underwriting Center management and personnel to:
  • Identify and successfully transfer functions from the Underwriting Centers to the Underwriting Support Team
  • Review existing service standards, metrics, and processes and if needed implement improvements to support the underwriting centers' goals and objectives
  • Increase the operational efficiency and productivity of the Underwriting Support Team
• Directly manage a staff of approximately twenty employees.
• Contribute to CPI and Customer Service Center initiatives, project task teams, and activities to enhance business performance and teamwork

Job Requirements