University of Nevada Reno
University of Nevada, Reno, North Virginia Street, Reno, NV, USA
The University of Nevada, Reno is recruiting for a Specialist or Manager, Student Systems Services position. This position manages system user needs, with the primary focus on enhancing the student experience with the PeopleSoft and the various additional third party systems that extend the functionality of Student Information System. This position works closely with a broad range of university technical and functional offices including but not limited to the office of Information Technologies, Teaching and Learning Technologies, the university Help Desk and PeopleSoft functional and technical leads to ensure that the user experience meets an exemplary standard of customer service. This position resolves issues and problems related to all user transactions conducted in PeopleSoft, providing guidance, training, documentation and administrative support to instructors and advisors including the development of electronic, web and printed materials. This position reports to the Registrar.
The Specialist is responsible for the oversight of the user services associated with PeopleSoft and additional third party systems that extend the functionality of the Student Information System. This position resolves issues and problems related to all user transactions conducted in PeopleSoft, providing guidance, training, documentation and user support including the development of electronic, web and printed materials. The incumbent may supervise student employees and graduate assistants.
In addition to the duties required of the Specialist, the Manager supervises faculty and staff in Admissions and Records who provide customer service to a broad range of constituents. The Manager is a key member of the Enrollment Services leadership team and coordinates the customer service and troubleshooting efforts of Financial Aid and Cashier’s. The Manager ensures that student issues are resolved with one point of contact and ensures accessibility of all student systems information and communications technology.
Full Time
The University of Nevada, Reno is recruiting for a Specialist or Manager, Student Systems Services position. This position manages system user needs, with the primary focus on enhancing the student experience with the PeopleSoft and the various additional third party systems that extend the functionality of Student Information System. This position works closely with a broad range of university technical and functional offices including but not limited to the office of Information Technologies, Teaching and Learning Technologies, the university Help Desk and PeopleSoft functional and technical leads to ensure that the user experience meets an exemplary standard of customer service. This position resolves issues and problems related to all user transactions conducted in PeopleSoft, providing guidance, training, documentation and administrative support to instructors and advisors including the development of electronic, web and printed materials. This position reports to the Registrar.
The Specialist is responsible for the oversight of the user services associated with PeopleSoft and additional third party systems that extend the functionality of the Student Information System. This position resolves issues and problems related to all user transactions conducted in PeopleSoft, providing guidance, training, documentation and user support including the development of electronic, web and printed materials. The incumbent may supervise student employees and graduate assistants.
In addition to the duties required of the Specialist, the Manager supervises faculty and staff in Admissions and Records who provide customer service to a broad range of constituents. The Manager is a key member of the Enrollment Services leadership team and coordinates the customer service and troubleshooting efforts of Financial Aid and Cashier’s. The Manager ensures that student issues are resolved with one point of contact and ensures accessibility of all student systems information and communications technology.
The University of Nevada, Reno is seeking a Business Technology Analyst for the Financial Aid department. The Financial Aid Business Technology Analyst provides end user and application support through various methods, including developing and managing applications such as TalkDesk, QLess, DocuSign, and Onbase, provides hardware and software support and serves as a liaison between the end users and the OIT team.
The Analyst participates in the planning for new releases and application systems by anticipating user needs and developing appropriate resources and responses to system enhancements and changes. The position manages projects, resources, and coordinates with other professionals to serve in a leadership role to ensure user needs are met.
Full Time
The University of Nevada, Reno is seeking a Business Technology Analyst for the Financial Aid department. The Financial Aid Business Technology Analyst provides end user and application support through various methods, including developing and managing applications such as TalkDesk, QLess, DocuSign, and Onbase, provides hardware and software support and serves as a liaison between the end users and the OIT team.
The Analyst participates in the planning for new releases and application systems by anticipating user needs and developing appropriate resources and responses to system enhancements and changes. The position manages projects, resources, and coordinates with other professionals to serve in a leadership role to ensure user needs are met.