San Diego Association of Governments - SANDAG Otay Mesa, San Diego, CA, USA
Job Responsibilities Provide prompt, courteous, and helpful assistance to customers that results in a lasting positive impression of SANDAG and the toll road. Collect and register cash and credit card toll payments for all vehicles driving though the assigned toll lane. Perform basic mathematical calculations to verify amounts tendered, check currency received for counterfeit bills, provide change for payments, and issue a machine printed receipt. Provide information to customers regarding FasTrak; respond to general questions regarding local roads and area attractions. Perform beginning of day and end of day check in/out procedures; prepare and submit a daily report of toll collections. Assist with the development of new or revised toll collection systems, procedures, and methods of operation; assist with recommending and implementing enhancements to ensure effective systems and services are in place. Participate in meetings with co-workers; provide assistance to senior staff. The job will be performed outdoors in a toll booth that is heated, air conditioned, and equipped with a chair. Experience and Qualifications Candidates should possess a high school diploma, or equivalent, and one year of recent experience in a customer service or cashier environment. Key qualifications for these positions include: Experience working in a face-to-face customer service environment Experience collecting money, making change, and processing transactions swiftly and accurately; ability to perform basic mathematical calculations. Demonstrated knowledge of effective customer service techniques; experience diffusing and resolving difficult customer interactions is desirable. Familiarity with roads and area attractions within the general vicinity is desirable. Ability to understand basic laws, rules, and regulations pertinent to toll collections and the safety of passengers. Excellent verbal communication skills including appropriate use of the English language; Spanish language skills are desirable. The selected candidates must pass a pre-employment criminal background check; periodic background checks will be a condition of ongoing employment. The selected candidates also can anticipate a driving record check upon hire, and approximately annually thereafter. The results of the check may determine whether the selected candidates will be permitted to drive for SANDAG business. Salary and Benefits The Toll Plaza Attendant positions have a pay rate of $12.00 to $20.94 per hour; the starting pay rate will depend on the qualifications and experience of the candidate. SANDAG offers health, dental, and vision insurance as well as employee assistance, wellness, and work/life balance programs. Employees are provided with paid time off in addition to paid holidays. Contributions to financial security are provided through a pension plan. How to Apply Submit a completed Employment Application , and the required Application Supplement. The Employment Application can be downloaded in PDF format from the SANDAG website. Alternatively, a copy can be requested by calling (619) 699-1900 or emailing email@example.com . See our Careers / How to Apply webpage for additional information. Application Supplement To help us further evaluate the skills and experience of individuals interested in these positions, applicants are asked to respond to the Supplemental Question below. The information can be up to 250 words and should be submitted with the Employment Application. This is considered a required component of the application; applications received without a response will be screened out of the selection process. Supplemental Question Please provide an example of a time when you had to resolve a difficult customer situation. What approach did you use to resolve the situation? Further Information SANDAG will accommodate persons who require assistance in order to apply for a position at SANDAG. Applicants requiring an accommodation due to a disability during any stage of the recruitment, including requesting this document and related materials in an alternative format, should make their needs known by contacting Human Resources at (619) 699-1900, (619) 699-1904 (TTY), fax (619) 699-6905, or firstname.lastname@example.org . In compliance with the Immigration Reform and Control Act of 1986, applicants hired by SANDAG must show acceptable proof of identity and evidence of authorization to work in the United States. SANDAG is an Equal Opportunity Employer.