Uqora makes innovative products for urinary tract health.
Uqora was born out of frustration—founder Jenna Ryan had 8 UTIs in one year. She knew she couldn’t stay stuck in this cycle, but didn’t realize how many people like her were struggling with the same issue. Turns out, UTIs are the second most common infection in the US, second only to the common cold. That led Jenna and her co-founder, Spencer Gordon, to partner with physicians and urologists, and build on the best research available to develop unique urinary health solutions.
Since launching in 2017, Uqora’s been able to help over 70,000 people get ahead of UTIs. They’re very focused on creating exceptional products and a vibrant, collaborative community of customers. They’re also committed to elevating research in the space and are currently running a pharmaceutical-grade clinical trial, and have several other clinical studies in the works.
Uqora is growing quickly, and as the tenth full-time hire, the Customer Success Associate has an opportunity to make a meaningful impact working with the most important part of the business—Uqora’s customers.
Who you are:
A proud advocate, you will be the voice of Uqora, interfacing with our customers while remaining, compassionate, responsive, inventive, and effective
A teacher , you will help customers adopt our products and understand when and how to take Uqora’s products
An excellent teammate, you are not only focused on detail but can see the “big picture” and provide ideas to elevate the team and our processes
Outgoing and empathetic, you truly enjoy talking with people and find it easy to relate and empathize
Dynamic, you’re comfortable (and even thrive) with a diverse, quick-moving workload. You are quick to volunteer to take on something new and enjoy learning new things.
A sampling of what you’ll be doing:
Handle inbound customer service requests via email, chat and phone each day
Assist in outbound retention marketing (often conducted via text and call)
Participate in our weekly all-team meetings to share customer insights and trends, as well as proposing solutions
Learn about other aspects of the business and jump in to help with a range of other projects when you have extra time
About the application process:
To apply, please email Jill at email@example.com with this exact subject line: “I’m interested! Uqora’s customer success associate application”
Please attach your resume to the email as a PDF. We know you’re more than a resume and would love to hear from you as part of your application. In the body of your email please include a brief introduction, where you saw this job posting, along with the answers to the following questions:
What has been your most direct experience related to the customer success associate position? How has that experience equipped you for this role?
What are you looking for in a working environment?
Imagine it’s your first day on the job. How would you answer this customer question? “Hi, I ordered the bundle that includes 1 box of Target and 1 bottle of Control but the bottle of Control wasn't in my shipment. I’m very disappointed.”
College degree, plus 2+ years of relevant experience (customer service or something similar)
Based in San Diego, CA
Generous PTO policy
Health, vision and dental benefits
California Academy of Sciences
55 Music Concourse Drive
POSITION SUMMARY: The Sales Representative is responsible for selling and marketing Academy products in assigned markets. Key responsibilities include direct sales to new and existing accounts, developing promotions to increase sales and cross-selling all Academy products to meet or exceed revenue goals. This position reports to the Associate Director of Travel Industry Sales.
The California Academy of Sciences welcomes people of all backgrounds, identities, and beliefs to join us in achieving our mission to explore, explain, and sustain life. We place diversity, equity, and inclusion at the heart of our recruiting efforts and strive to build a culture centered on mutual respect, equal treatment, and the opportunity to succeed.
ESSENTIAL DUTIES AND FUNCTIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.
Establish and maintain relationships with client accounts in assigned territory including but not limited to hotel sales personnel, concierges, local tour operators and tourism companies, group organizers, and corporate clients.
Meet or exceed established goals including revenue, per cap and attendance in assigned business channels, predominantly in the Bay Area market.
Actively prospecting and developing new business: Including cold calls, weekly outside sales calls, attending trade-shows, networking, site visits, and industry events. Prospect, develop and manage new and existing groups for the Senior Dining Program.
Ensure timely follow-up with clients.
Develop strong connections with customers, partners, and stakeholders regarding industry trends and understand trends and issues that will impact the market. All while managing the sales process from initial contact, contracting, close, and maintaining relationships with clients.
Prepare, implement and execute annual sales plan and oversee revenue and expense budgets for assigned markets.
Develop and execute promotions and client communication strategies, including newsletters and eMarketing campaigns to optimize revenue for all ticketed products.
Maintain current and accurate all client information and record all sales activity in SalesForce for all accounts.
Prepare, weekly, monthly, quarterly and annual reports as assigned.
Collaborate with the Academy departments to facilitate the needs of the clients and overall business within the sales area.
Follow all Academy safety regulations. Other duties as assigned .
MINIMUM QUALIFICATIONS: The qualifications listed below are representative of the knowledge, skill, and/or ability required or preferred.
EDUCATION and/or EXPERIENCE: A qualified candidate will have a combination of the following experience and/or equivalent education:
Critical to possess experience directly related to the travel & tourism industry.
Minimum 4 years of direct sales experience working in the travel industry.
Bay Area, domestic, and weekend travel required.
KNOWLEDGE, SKILLS AND ABILITIES:
Proven track record to achieve revenue goals for a cultural facility, hotel, museum, or associated venue within a travel industry sales area of responsibility.
Strong communication skills across multiple disciplines, cultures, and geographies; demonstrate communication skills including written, verbal, presentation.
Proficient in Customer Relationship Management and ticketing systems, knowledge of Salesforce and Tessitura a plus. Skilled in MS Office and Google Drive, particularly Excel and PowerPoint.
Must be flexible with working evenings and weekends, as appropriate for the business.
Must have valid US driver’s license and ability to drive to tradeshows, sales calls, meetings, and events.
Ability to interact with a high degree of professionalism at all levels with business partners.
Naturally self-disciplined, tenacious, practical and results orientated.
Able to maintain strict confidentiality of all related Academy records.
LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups or individuals. Bilingual (spoken and/or written) in Spanish, Cantonese, Mandarin, or other non-English language preferred but not necessary.
PHYSICAL DEMANDS & WORK ENVIRONMENT: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, sit, walk, reach with hands and arms, and talk or hear. Must be able to lift 40 lbs. Must be able to perform repetitive motions 70 % of the time.
APPLICATION INSTRUCTIONS: Please submit your cover letter and resume online at https://calacademy.snaphire.com Note that the recruitment timeline for positions vary and depend on many factors, so it is impossible to accurately predict when a position will close. We appreciate your patience during this process. No phone calls please.
The California Academy of Sciences will give full consideration for employment to all qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance (SF Police Code, Article 49).
The California Academy of Sciences is an Equal Opportunity Employer and is committed to ensure that all employees and applicants receive equal consideration and treatment, regardless of race, color, creed, gender (including gender identity or gender expression), religion, marital or domestic partner status, age, place of birth, national origin or ancestry, physical, mental or medical disability, height or weight, sex, sexual orientation, citizenship, military service status, veteran status, or any other characteristic protected by state or federal law or local ordinance.
The California Academy of Sciences is a non-smoking facility. There is also no smoking in Golden Gate Park.